Food is always the same except that I did think my Little Cheeseburger had less meat than before. Fries were great. The soda machine wasn't working so they were only serving bottled drinks. Didn't seem like they were concerned about fixing the machine anytime soon. read more

See all

Five Guys is worth a visit. The burger it self is well seasoned and you can it with just about anything you want on it. The fries are exceptionally good. They are cut and cooked on site. When you order them. They put a serving in a cup, then they throw a huge scoop of fries in the bag. The chocolate malts are little above average. Food is a bit pricey but well worth the money. read more

Everything else was good. Except we ordered two burgers. Both without cheese and received one with cheese. Our fault for not checking before we left restaurant. Didn't find out til we were home. read more

Our experience was INCREDIBLE! Huge shoutout to the amazing cashier and customer service! We will be definitely returning here. Once again thank you to the Five Guys crew! read more

There's nothing to say about the five except it's consistently great best burgers anywhere best fries best service quick and easy and Jonathan the manager here at radio Roads five was the best read more

Bensly gave Amazing customer service, my new fav five guys, the food there is wonderful. The place is extremely clean. I would definitely recommend if you are in the area. read more

To start off the customer service was amazing the employee Isaac Clemente was super nice and respectful to me and my family. And I actually felt comfortable in a fast food place to eat and enjoy my food. read more

Just ordered a little cheeseburger and got home and the hamburger was not cooked. It was raw.. can't believe that they would not check to make sure it was cooked. Very disappointed. Took photos to prove it was raw. read more

See all

I love the food here. Especially the fries. They are as good or better than any you will ever eat! This business could get 5 Stars by fixing a few minor things. TIP - If you dine in order online before you arrive otherwise be prepared to wait. It seems that online orders take precedence when it comes to meal preparation. TIP - If you have the food delivered to you, skip the lettuce. By the time your burger arrives the lettuce will have wilted from the heat of the burger. Delivery is usually right on time. read more

First time trying five guys I ordered Cajun fries and a regular cheeseburger. It did not disappoint. Little salt and my craving for a greasy yummy burger was satisfied! So glad I tried them! read more

If you are looking for a soggy overpriced burger you've come to the right spot. I could not have been more disappointed with what I received for nearly $30. Two soggy burgers, and buns that fell apart immediately and a handful of french fries that ran $6. Taste wise, I'll add an extra star... But that can't make up for a burger that must've been dipped in water before they wrapped it. The french fries were 'meh'. Nothing special. I went in and asked for a hotdog and was asked what I'd like on it (I said everything) ... and then to be told," oh, we don't have any hotdog buns..."??? That's the kind of information you'd like to get upfront. The wait to get the burgers was about 10 minutes, a bit long by my standards. With burger prices around $10 each and fries around five this falls out of the fast food category and into the higher end date night category. For what we received, price was double what I would consider acceptable. Would not recommend... Unless you're looking for a soggy overpriced burger. read more

I was so happy when Five Guys came to this location. It's always good food and the employees work really hard to make it their best. I appreciate their hard work and think they all deserve the best things. Making drawings there is pretty fun too. I love getting good ideas from friends and family on what to draw next. Thanks Five Guys for existing! read more

The Best Burgers , and having peanuts in a shell is so much fun ! Somewhere to take the hole family and friends!!

I posted a similar version at another location. Same principle applies. Good food good service. Problem with this 5 guys is the cost. Higher prices than most 5 guys. You can tell because there are new numbers covering the old prices. read more

Pretty good burgers, everything is cooked in peanut oil so if you have a peanut allergy stay away from this place. Burgers are very big, and you get all you can eat peanuts. The fries are really good, also cooked in peanut oil but salted perfectly. Staff is very friendly. read more

Five Guys - Little cheeseburger - Burgers Near Me - Naples, Florida

See all

I ordered my food well ahead of time online purposely so I wouldn't have to wait. Arrived to find employees that really didn't seem to care about much and ended up getting my order 15 minutes late. I tried them a few years ago and they failed me and then I tried them again a few weeks ago and still had problems. Today I tried them since their location was close by to where I was doing business, but never again. Is the food good? It's pretty good, the fries are greasy but the burgers are OK. Having said that there are a lot of good burger joints in the area that care about their customers and take the time to respect the customers time. read more

Waited 20 minutes for my food and the order came prepared incorrectly, when I brought it back to the counter they were very rude and didn't want to replace sandwich. It's sad because I come here 3-4x a week however I will not come back. Luciene a worker here was great and tried to fix it however the other coworker was very rude and disrespectful read more

Burgers are usually good at Five Guys but I wasn't impressed at this location. A lot of employees hanging around gossiping and drinking soda. I had to remind them about my milkshake, then ask for an additional paper bag because my fries soaked through the bottom as I waited. Now I'm asking for a drink tray for my soda and shake and by now I feel like a pest. Floor had drip spots from employee filling soda and walking away while talking. For $21 for a mediocre hamburger, limp fries and a milkshake not worth it. read more

Honestly the worst customer service I've ever experienced in my entire life the five people just looked at me as my food was sitting there for 25 minutes these people are huge dumb read more

2nd time they messed up my order. First time I ordered a bacon cheeseburger but they didn't put bacon on it. Clearly marked on the order. Spoke to staff member who gave me bacon in tin foil so I could put it on myself. Didn't know I had to make my own bacon cheeseburger? No other customers seemed to have to do this? Haven't been back for a few months. Today I decided to go again. So I ask for a burger with mushrooms and A1 sauce. So I get a burger with mushrooms and hot sauce. Really must be difficult to get a correct order. Sadly the same staff members are still there. So maybe it was retaliation for the first time I complained. I won't be going back. read more

I come here once every two months. Burgers are pretty tasty. I don't like the fries because they are too greasy, but that's because they are hand cut fries and no matter where you go hand cut fries are always greasy. It takes a while to get your food and they are expensive compared to McDonalds and Wendy's. YOU WANT TO KNOW WHY? Here's a fun fact for you. They are not a fast food restaurant! They look like one but they are not considered one. They call it fast casual which is misleading to impatient people. They are between fast food and casual dinning. Which explains the cook time and the prices. I am curious. What are the marketing genius's going to come up with next? Fast fine dinning? A five course meal in under 30 minutes. HA! read more

AMAZING PUBLIC RELATIONS SKILLS by manager Jon S. Today I had issues with 5 Guys Apple Pay service (despite having ample funds). Jon refused to allow me to leave and eat lunch elsewhere and 'comped' my meal 100%. Made my day. Plus, The burgers are always excellent. read more

If you like a consistently good burger, this location will not disappoint. Typical of their franchise, free Nuts and over the top fries, this location will always help you get your fill.... read more

Five Guys - Burgers Near Me - Naples, Florida

See all

Great food and service, but then again I've yet to see a Five Guys disappoint! I like the location. Pretty mellow most of the time. Really nice folks work there. read more

Absolutely the worst service I have ever had. I asked for no mushroom or onion on My burger and they still put it on it. Then when I called to let them know Eli c told me there was nothing they could do and hung up on me. will Never be back. read more

Food is amazing . But if you are going to order online don't waste your time. This about the 5th time I order online for my lunch break. Leave by about 20-35 minutes after I order. I drive over and every single time I get there my order is still not ready. Get here and wait another 20-30 mins for my food to be ready. Seems like the don't start it until you get to the actual restaurant. I am not sure if that's normal at every five guys. read more

The staff was on top of every detail today! Flawless attention, prompt service, and yummy results.

This is hands down one of the worst five guys I've ever been to. The food is great. Absolutely no issue there. The problem is the speed of the service. Literally six people on the closing crew. One checking the register waiting for customers, one folding a trash bag over and over in the back, only one manning the stove, one seasoning fries for the 6,252nd time, another putting fries in racks ready to fry even though there are plenty already cooked, one sitting in the corner texting obviously on break. It took 18 min to make two hot dogs and fries. That's insane. At 8:57PM. We were literally the only ones there and as soon as we ordered they began cooking all the call ins and once they finished they started on ours. I'm actually shocked no one else hopped on the stove to help. The owner needs to retrain everyone, cross train, and reduce amount of time people are standing with a thumb up their ass because with six people, this food should be out in 3-5 min. Hot dogs at least. read more

The burger was great and so were the fries. It's kind of annoying having to wait for everything to cook though. They wait until after you order then start to cook at a slow pace. Plus a hamburger, fries and drink were $14. That's ridiculous. read more

I used to love five guys. I ate my burger and fries then three hours later felt sick to my stomach. Unfortunately, I will never be eating five guys again. Tasted so good going down, but not coming up. Maybe I just had a bad burger? read more

I love this location! Everyone who works here is SO nice. Every one of the staff members. I have come here several times on my lunch break and each time it has been quick and pleasant! The food is delicious. Love this place! read more

I'm upgrading my original review from 1 star to 3 stars since the manager contacted me to apologize for my experience at the restaurant.

There was no bacon on my bacon cheeseburger, andI ordered cajun fries and they gave me regular, and when I pointed out the mistake, I was given a packet of spices and told to shake the bag. Very disappointed with the employees at this location. read more

I love 5 Guys hamburger. 5 Guys isn't fast nor expensive and fancy. It's the perfect joint for family's. The beef is 100% Natural. 5 Guys is my favorite place to eat that's not a restaurant. I definitely support 5 Guys and definitely Suggest it. read more

just ate at 5 guys in naples burger was poor quality dried out it sucked also got a shake poor quality cheap ice cream and water go to burgerfi 100 percent better read more