I entered this restaurant at 5:45. There were no customers. There was no staff. I called out, "anyone here?". Four employees came out of the back. I ordered a hamburger and fries and went to pay the $15.64 with a credit card. The credit card terminal charged me $18.64. I asked what happened. The cashier explained that the terminal sometimes automatically charges a tip. I said I didn't intend to leave a tip and wanted a refund. They refused to cancel the transaction or refund the $3. I left immediately without any food. read more

nice job cooking order crew worked well together Food was very good and order was coked correctly. read more

3 star - ok Always great service Always no ambience Always a Great Burger to go Been fans for years and years - both of 5 Guys and this location Priced right.... read more

The gentleman in the front register which is the same one who made my milkshakes tonight, is one of the most nice staff member that I ever seen in Hilton Head island. Thank you for your good vibes and good energies, also the shakes were a master piece. read more

Five Guys - Chocolate and salted caramel milkshake was the bomb. - Burgers Near Me - Hilton Head Island, South Carolina

Expensive for hamburgers and fries but the food is solid and I've never had a bad hamburger from any Five Guys I've eaten at so I'll pay the price for the quality of the food I get. read more

Excellent burgers and hot dogs. Shake was great, too. Fries are always good. Service was friendly, and the place is open and airy--very comfortable. read more

Needed a burger today--thought I could get a good one at 5 Guys--WRONG! Single cheeseburger burger was NOT hot. It was expensive--main reason I will not go back:)! Numerous other places on the Island to get a much better burger. read more

Pretty typical Five Guys experience. I was craving a burger and I had a coupon for Five Guys. The cashier who took my order was friendly. The burger, as is usually the case at Five Guys, seemed to take an unreasonably long time to make. When I got it, the burger was alright, about what I expected. This was a few months ago, and they were diligent with their covid protocols where I felt safe. Nothing too far out of the ordinary to report! read more

This Five Guys location on Palmetto Bay Road on Hilton Head Island is a good Five Guys stop that has delicious and well prepared burgers and fries. The staff here is very friendly and attentive to make sure that you have everything that you order and more. Good experience every time I have been here. read more

See all

First time having a Five Guy's burger. Service was quick at this location on a Saturday night because we were their only customers. Decent burger and fries but a tad pricey for what you get. Might be the reason no customers. Not sure if we will return in the future. read more

This just might be the slowest Five Guys I've ever been to! The food was okay, but they were definitely under staffed the day we had lunch here. Geez! It took like 30 minutes for the food to be ready! I really wish they would stop giving everyone a paper bag even if you're eating in the store. Such a waste of resources. read more

It's a great five guys! Friendly service and good food. I'm not sure why this establishment only has 3 stars! read more

A burger, fries, and soft drink here will run you just over $25 (including a 15% tip). Why anyone eats at this grossly overpriced fast food chain with exceptionally average food blows my mind. If I'm going to drop $25 for lunch it sure ain't going to be on a Five Guys burger. read more

This was my first AND LAST time to a five guys burger joint. I cannot believe I pause $20.00 for a cheeseburger, small order of fries and a drink! It was definitely not a $20.00 burger. Especially when I can go half a mile down the road to CHARBAR and get a Wagu burger which is absolutely ten times better for only 2.00 more!! read more

Way too expensive! The burgers are good, not great. And I guess they're known for an extremely generous amount of fries, which for the price, they should. But you can go to Char Bar for a great burger, good atmosphere and table service for literally the same price. Fast-ish food shouldn't cost this much. read more

Always taste great! Always get the burgers but have heard the dogs are great too! Try it you won't regret the visit.

I'm not sure why I feel compelled to defend this particular location of Five Guys. It is most likely nearly identical to any other Five Guys you have ever visited, but this one seems to have undeservedly earned itself a 2 star rating, for reasons we shall discuss momentarily. Although it is doubtful that 85% of the population of Hilton Head Island ever heard of Yelp, at least 3 people have, two of who raise some rather dubious concerns with their 1 star ratings. The first concern is the accents of the staff at this establishment. While I do admit that South Carolina accents can be hard to understand, I'm sure with a little listening practice you might find them a bit more intelligible. Everyone on Hilton Head seems to have some sort of accent, usually a New York or Midwest accent, so we should try to be tolerant. My server today spoke English perfectly and Spanish just as well. 2 points for her because my Spanish is a little rusty. The 2nd negative review concerned the size of the fries, which the reviewer felt was skimpy. I received a second bag with my order of 4 burgers today, which was exclusively for the fries (literally), so either the previous reviewer was a lot hungrier than I will ever be or maybe I need to practice eating my weight in fries to be satisfied. That said, our burgers were fresh and delicious. I would actually venture to say there were way too many fries but that's just me. It was refreshingly environmental to get take out in SC that was not triple wrapped in styrofoam, although they did include 100 napkins as compensation. read more

UPDATE: I reached out to corporate to share my bad experience and to let them know they should do a health code check on this store since illness was involved. I got a phone call a few days later and was told they'd follow up with me because they were "investigating." I believe this was from the SC/Hilton Head store itself, because they told me the corporate office would also give me a call. And... haven't heard a peep. I send a request for a refund through their corporate website and... nothing. No follow up whatsoever. I guess their customer service is just as lousy as their food. Please take my word for it (4th year of Yelp elite - over 350 honest, unbiased reviews) and skip Five Guys when running through your dining options. read more

About average for a 5guys burger was not made right but was fast 2nd best fast food on the island not much really to say except way better then the Wendy's on the island. read more

Decent and overpriced food. Very small portions, with the exception of the fries. Lobby was disgusting and every table was dirty. The guy who was working up front was nice but seemed unwilling to help us understand portion sizes. Don't see myself visiting again, unfortunately! read more

Five Guys had OK burgers, BUT I never eat here because it was $16.38 for a freakin cheeseburger, small fry and small drink! Way overpriced. I don't get how they stay in business. read more

The hamburgers are great and the staff is friendly and helpful. If you really want a great hamburger, I am sure you will get one at Five Guys you just have to pay a lot more then a regular fast food restaurant but you will love it. read more

Loud music. Way too salty half cooked fries and really really expensive!!!!$22 for little burger and veggie burger and little fries. Way too expensive. Not coming back. read more

Was given a pathetic amount of fries for a regular order (not even a full cup with literally a baby's handful of additional fries dumped into the bag -- picture was taken in disbelief, I can provide it if the owner so desires) Inquired with the on duty manager (Anthony) and was told that only six additional fries are provided above and beyond the "cup" of fries. I tried to politely tell him that must be a mistake as I am a frequent visitor to the Arlington, VA location; as I've been informed, the flagship for the franchise, and I have never received anything less than a small fortune of fries to accompany a burger. There is an enormously lettered sign, directly next to the cash registers that reads: "The most bang for your buck." I even had Anthony read it aloud back to me, but apparently the point I was trying to make was not clear. Not only did the manager (Anthony) and his staff become confrontational ([his staff began] wringing his hands as if he wanted to physically accompany his displeasure with my complaint) but they directed me to leave the store when I asked for business cards associated with the upper management and ownership of the establishment. If you have just driven down the eastern seaboard, for say 10+hours, and you are famished, might I suggest trying literally any other food service on or around the island. 0/10 I've had a tradition of coming to this specific spot in Hilton Head, as my first meal of my vacation for countless years, and this is the first time I've encountered such confrontational and disrespectful attitudes from the staff. read more

Stopped at this Five Guys twice now after a couple intense days of tennis. It is what you can expect from their burgers and fries. Juicy and delicious, crispy and well seasoned. One of my daughter's had a burger at the Salty Dog for lunch and said the Five Guys burger was hands down much better. It was also a much better value, quality for price you can't beat it. The music was a little loud on a tuesday night and one of kitchen workers was singing away, which was fun, but it would have been nice to hear one another without raising our voices at the table. We munched on peanuts and my girls wolfed their burgers down in a very satisfied fashion. read more

Great burger, hot and juicy with whatever you want on it ! How can u go wrong? Free peanuts while you wait! Quick and easy and delish! People were very nice here also! read more

Saturday night Holiday Weekend. Ran out of hot dogs/ 35 minute wait for food/ music loud and sucky!!hard to understand how a restaurant with two - oh I mean only one menu item can't keep up. Ok yeah stale peanuts. read more

I have being going to Five Guys right from the very beginning of their operation in Alexandria , Virginia. Yes I know a Great Five Guys having being a loyal customer for many years. If you are visiting Hilton Head Island and want a Great Burger and Fries be sure to stop by the Hilton Head location. The Burgers and fries are consistently great. The Restaurant is very clean, great customer service. Very fast service which is great when you go on a work day. I certainly will be returning in the near future. Certainly rates five stars and more read more

Classic Five Guys. Best burgers around! Took a little time tonight as we walked in at 8:00pm and the place was packed all of a sudden....but worth the wait. Nice staff, too. read more

Five guys always has good burgers and great service. Restaurant is always clean and one of my go to favorite burger places.

Everytime I eat at this store I always receive a exceedingly happy welcome. The burgers and fries are always fresh and delicious.

Milk shake was milk soup. Fries tasted like burnt vegetable oil. Did not make wife's burger as she asked. Dont go here. DQ or Burger king better and cheaper. read more

Their burgers are so delicious, they give you a ton of fries, but the Coca-Cola freestyle machine makes every drink taste terrible. I just want a classic Coke, but it always tastes like root beer. Ugh! I would be thrilled if they brought back the standard soda fountain machines. read more

Love their burgers and fries! Lots of choices of drinks and even started milkshakes. Wish they would deliver!

The great pyramids were finished quicker than the wait I had to endure during my trip to this Five Guys. Hopefully they figure it out.

Music was so loud that my wife and I could not talk. Ruined what would have been a decent meal. Wrote corporate about the issue and no response. read more

We have Five Guys in Vegas but the crew here in Hilton Head are extraordinary, hope all the people in town should try their good service and legit burgers. Good job night time crew! read more

No one here speaks English as a first language. Very heavy accents. Made it very difficult to place an order. Never did figure out if he was saying mushrooms or mustard. The gentleman that handed me the food said something a few times, I couldn't tell what he was saying. I now believe he may have been warning me that the fries were fresh and very hot. The staff seemed friendly in their demeanor and the food was good. ---EDITED TO ADD THE FOLLOWING: SINCE THIS REVIEW, I WAS CONTACTED: Good Afternoon, I hope all is well. My name is Teri Gardner, and I am the Director of Public Relations for Born To Eat Enterprises, dba Five Guys Burgers and Fries. I wanted to reach out to you in regards to your recent visit to our Hilton Head Island location. I want to apologize for this occurrence, and any inconveniences this may have caused. I appreciate you reaching out to us, and can assure you that we are going to work on making sure that this is not an issue in the future! I would like to send you a Meal Voucher that is good for 2 free Five Guys meals so you can have a better experience next time. What is the best address for me to send this to? MY REPLY: Mr. Gardner, Thank you for the reply. A meal voucher is unnecessary. The gesture is appreciated. I was merely sharing the situation so that others may be able to use the information I had gained while dining at the Hilton Head Five Guys to make informed dining decisions. Again, the staff seemed to be friendly and helpful the only problem was the language barrier. I am sure that Spanish speaking patrons will have a smooth ordering experience. I unfortunately do not speak Spanish, so there was some confusion when ordering. I am in no way making a complaint against the restaurant, just sharing the situation with those that are also only fluent in English. Thank you, M.G. read more

Five Guys - Burgers Near Me - Hilton Head Island, South Carolina

Good tasting hamburgers and the fries are amazing. Also like the drink machine with hundreds of choices.

Horrible experience today at this Five Guys. Called in my order and they said it'd be ready in 7 minutes. I get to the store after 10 mins and pay and the guy says it's not ready. I wait another 20 minutes and finally one of the cooks asks me what order I'm waiting on. Turns out the order has been sitting in a bag this whole time because the cashier didn't tell them that I was there. They don't offer to remake my grilled cheese claiming it'll be fine and say they need to wait on fries now. Meanwhile the cook that asked what order I was, starts to hit on me while I'm simply trying to get my food and leave. This continuous unwanted conversation continues until the fries are finally done. I open my food up to eat and the grilled cheese and is soggy and has lost all of its crispness from sitting there so long. Had to recook my grilled cheese at home to make it less soggy. This was a horrible experience and there was no attempt by the staff to amend the situation other than the guy that tried to hit on me mentioning that he added some extra fries in there. Appalled at my service, wait time, and horrendous food quality at this Five Guys. read more