I love the fries here but the prices are outrageous. The burgers are good but definitely not worth the price they are. The staff is okay but some are in need of better customer service skills. read more

The workers here accused my friend of lying about her allergies and laughed in her face when she said she could get really sick from cross-contamination. Rude, unprofessional, and stuck up read more

I love the freshness and customization options for the burgers, definitely worth the price! They give a generous portion of fries. The atmosphere is very cozy here, the drawings on the wall are a nice touch. Service is quick and friendly. read more

Mike made it a great experience. I went Sunday at 9 PM and Mike took care of me with a great Birger and fries. He was very hospitable, gave great customer service and a fantastic experience. not to mention great food! I eat at Five Guys a lot, and this is one of the better experiences I've had, thanks Mike! read more

Greeted by a friendly server whom was ready to take our order. Five guys definitely isn't a cheap place for a burger, but you know you're going to get a tasty burger and delicious fries! The drink selection is amazing with their coke a cola machine, you can literally concoct any drink blend of your desire! Had a couple of trays of delicious peanuts while we waited for our order. Today they had a steady flow of customers, which is always good to see. One of the things I don't care for in any of these restaurants, the high ceiling and tiled floors and walls does make the noise levels a lot louder than most. Overall a good experience, all the staff were friendly and efficient, passing us our food with a smile. Burger was tasty and the fries were particularly delicious today! Keep up the good work! read more

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I had posted earlier about how poorly my order was handled and the mistake made to my order. My order was eventually refunded in full. read more

Food was mediocre. Order was incorrect and barely hot. Fries were soggy and not well done as asked. And most importantly it was 35 dollars for TWO burgers, ONE large fries and 2 drinks. Absolutely absurd. Will not return. read more

Everybody understands what they are getting with the burgers at this point. That isn't the issue. It's the FRIES! They were so SOGGY, Gordon Ramsay would spend a good 15 minutes lecturing you on the respect level that is to be demanded of a potato of that caliber. I have had several 5 star experiences BEFORE this undercooked monstrosity that they called "Fries" today. Will update if they decide to comp, as well as provide free fries. I ordered from doordash and the bags were SEALED, and colder than my drive home from last time....... read more

Stopped in Five Guys for a quick lunch because it's a "known" place when traveling. The food is mediocre for the price and the staff wasn't helpful AT ALL. They have 2 Coca Cola machines- 1 was completely out of order and the other was out of original coke. When I told the employees they could care less and didn't offer to fix it or even acknowledge me. They did not have trays... everything comes in a paper bag and our large fry was dumped/spilled into the bag. We had to wipe down our own table; however, the bathrooms were clean. I would NOT eat here again. I'd rather eat disgusting McDonalds. read more

Five Guys - 2 Coke Machines- 1 out of order 1 out of Coke - Burgers Near Me - Franklin, Massachusetts

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It's great having a Five Guys so close to me! If you crave a good burger this is the place to go! All burgers are made fresh and you get to pick whatever toppings (from their list) that you want. You can also opt for your burger to be "bunless" or have "lettuce buns" for low carb-ers :) Keep in mind that a regular burger has two patties and a "little burger" has just the one. I love their cajun fries! Just know the proper way to eat these is to just rip open the bag that they are in and eat directly from the bag. Oh and you can order online! Which is amazing since I can place my order, leave my house and by the time I get there my order is ready (except for the fries which they finish as soon as you tell them you're there to pick up so they don't get soggy) read more

Five Guys - At the grill - Burgers Near Me - Franklin, Massachusetts

Happy to have five guys in Franklin. When you're craving a burger this is definitely the spot you should go to. All the burgers are made fresh to order and you can have as many toppings as you'd like. I like to have jalapeños on my burger and they are great and fresh from here - a nice bright green color. read more

I just got home from a travel with our dog and stopped in to get hamburgers which never lets us down on them being yummy, however I asked for a single small patty for my dog and they all didn't know what to do and charged me in the end $7.49. we feel like we were taken advantage of and I'm now very upset by this. It's not ok read more

Greeted by a friendly associate who was patient while the kids hemmed and hawed over what they were going to eat. Food is the standard 5 Guys stuff, I mean, have you ever had bad food from 5 guys? read more

Best burger...would give it 5 stars but the fries are incredibly salty. Milkshakes and a burger is the perfect combination for a summer lunch. read more

Just discovered that they now have a Five Guys in my area (somewhat) so I could not resist giving it a try after all the hype I've heard. I got the small cheeseburger (1 patty instead of the usual 2) with grilled onions; a regular order of fries; and a regular fountain drink for just under $10. The burger was very fresh and you could clearly tell it was made from ground beef and not a meat-like substance in a compressed patty form. Also, I thought it was really nice that they had tons of free toppings usually not found in fast food burger joints (grilled onions, grilled mushrooms, jalapeno peppers, etc). Fries are all hand-cut so that is nice and they were cooked perfectly but they seemed to be unsalted which I found strange; fries should have at least a little salt on them right away since it doesn't stick as well when you add it yourself afterwards. Also, the fries were very greasy, so much so that it was extremely visible on the bag. (I guess it is at least good that they use cholesterol free peanut oil. LOL). Prices are a bit high for fast food but the quality here is definitely higher than McDonald's or BK. Everything is a la carte which in general makes for higher prices; they could use to add a couple of combo meals. At the very least they could add a small size to the fries lineup so a solo diner could get a taste without having to eat a whole regular order which is quite large; I imagine the large order is meant for sharing since I could barely finish a regular and I'm not a small guy. Also, $1.99 for a regular fountain soda (also no smalls available) is too expensive IMO, especially for a fast food place. Overall, a solid "A-OK". Has 4-star potential if some combo meals are added or price points dropped a bit. Also, I'm not a health fanatic but they did not seem to have ANY healthy(ier) options. read more

We were visiting the area and decided it was time for a burger. This spot looked clean and bright so we dropped in. This was our first trip to a 5 Guys Burger shop so we were not really sure what to order. The choice is really only burgers! I went with the cheese burger and fries with the works (I did not go with the 'extra' works which included hot peppers and many other options). They make them fresh right in front of you and while watching I found out the 'regular' burger is a double patty. The fries are fresh cut from Idaho potatoes that were dated just a couple days before our visit. I have to say the burgers and fries were very good, I will defiantly be back. read more

This place is way too overpriced. I got two "little" burgers, a little fry and a regular drink and it came to $22.00 and the burgers aren't even that good. Tsk read more

I've been to Five Guys a few times and while I think they're good, I don't understand the hype behind them. They have a very limited menu, but there's a fairly decent toppings list and the fries are delicious. That being said, the real problem I have with this place is the burger always feels like mush, especially near the end. I've had many a burger both greasy and not so it's not that, but it's a real mess if you get more than a few toppings, especially if you choose hot sauce. read more

Ehh. 2 people I went to school with that work here make me question the burgers very much. Can't help it I'm sorry but eek. I know they're just making burgers and not doing rocket science but damn people do your background checks a little more in depth.. they're legit criminals that have attacked people and been convicted with a record I don't know how they got hired (given it did happen when they were 16/17 but still violent offenses) the burgers and fries are better than McDonald's. read more

I like their burgers. Fries are okay and my wife said the shake she had was not so good. Service is always friendly and the place is relatively clean. If folks are cracking peanuts and busing their own table, it's always a little messy. If we had In and Out Burgers in New England, I would frequent them, but these guys are a decent substitute. read more

Last night we couldn't figure out what we wanted for dinner so we decided on five guys. The restaurant was fairly slow, just a few people waiting for their orders that they had already placed. The girl that took our order was quiet spoken but pleasant. Our order came out fairly quick and while I was waiting I overheard the manager speaking with her employees. She was very clear with her directives as to what she needed her employees to do and the were quick to comply. While we were eating, I noticed that same manager cleaning the walls above the grills. She was very thorough. The entire restaurant is extremely clean. Our burgers and hotdog were quite tasty and my chocolate shake was really really good. Way better than Dairy Queen! read more

Everybody rants and raves about this place, my kids especially. The burgers are better than any other fast food place, but that's because they're cooking and decorating your burger to order, and the trimmings are fresh. The burgers are not as good as you might get at decent pub chain, and not much cheaper, but it is a lot faster. The fries are fantastic, they slice the potatoes fresh, and you get them burning hot right out of the frier, not from under a heat lamp like other fast food places. Good skin on most fries, and one order of fries is enough for three people. Don't let the kids have their own orders of fries or you'll be carrying them home in a sack and eating leftovers for a week! The standard burger is a double burger, and they call a regular, single pattie burger a "small" burger. and it's an effective ploy, because I think I'm the only one who orders the "small" burger, which is not really small, it's just not a double burger. I'm sure that if they named them "burger" and "double burger" they'd probably sell less than half as many double burgers. The vegetatian burger is simpply a bun and toppings, so don't order a vegetarian burger without toppings, because all you'll get is a piece of bread. My kids all love the state of the art soda fountain, it has a computer touch screen; touch coke and you'll get another screen, with about five different kinds of coke. Click on the Fanta button you get eight flavors, same with Sprite, Minutemaid, etc, so there are about 100 options. I'm sure most of these Five Guys are about the same, but I know that the owner of this one has participated in events where he donates a chunk of the day's pofits to a local charter school. It feels a lot better eating burgers and fries when you can say you're giving back to the community at the same time! read more

I went to get dinner two nights ago and did not have a good experience. Food was ok and delivered on time but the manager/shift manager guilted the customers that came in for coming in so close to close. I guess I can only speak for myself, but I wasn't trying to ruin anyone's night. I walked in because the door was unlocked. If closing time is actually 7:50 then lock at 7:50. Normally they're open until 10 but I guess it's 8 with COVID. I think it bothers me especially because I used to work at this 5 Guys and know the company cares about being fully operational until close. No closing up early and shooing people away. The shift manager muttered things under her breath as I ordered, kept yelling for help and blaming us, the customers, for coming in so late. That's not cool. read more

To be accosted by an aggressive cashier was not what I had expected when I entered the Five Guys in Franklin. The cashier, Miguel, was extremely concerned that there were 10 people in the store. It wasn't what he said that I took offense to, rather, it was the aggressive demeanor, and the blatant rudeness in his delivery. I don't need to be dealing with Miguel's excessive aggression when I'm just looking for a decent lunch. read more

This is the best 5 guys I have been to for one reason. One of the guys working there (very large black guy) was super friendly, helpful and actually made my mood better with his. The food was perfect, as usual. The only down side was that there were only 3 outside tables, two were put together for a 4 some to eat and the other one had a chubby hispanic worker sitting there (i assume on break?) with her feet up on the other chair screaming at someone on her cell. We went in, ordered, ate and when we left, she was still there on her cell. When its 75* out and there are only 3 tables outside and 30 inside, i don't expect the prime seating to be taken by unprofessional staff to scream at people on their phones. read more

I've been in love with this place ever since I moved to the area (5 years ago). I fell in love the very first time! I come here often (maybe too much) with my dad. The staff is super nice! A couple of times we've been there when it wasn't too busy and they brought our food right to our table! I just get a classic cheeseburger with just ketchup but it's so good!!! They have a smaller burger (1 patty vs. 2) if you don't want the bigger one! Fries are so good!!! The chocolate milkshakes are great as well! They cook the fries in peanut oil and have a box of peanuts that you can take from (for free!!!) if you want! Not a good choice if you have a peanut allergy but great nonetheless! read more

New franchise. Keeping it very clean. Lotta quantity. Fries are more then plentiful and peanuts are bottomless and free. Burgers are huge but you gotta pay for those and I mean pay! But what do you expect with getting a ton of fries and free peanuts? Wallet has to get hit somewhere. Toppings are free also so if you have a problem with something other then the meat that's your problem. Expect $25 for 2. Nice addition for Franklin. read more

First 5 Guys I tried and they are the best one in the area, quality burgers and fries. I also like the fancy soda machine! I always get the "littles" bc 2 patties is too much for me. We'll be back! read more

Another great 5 Guys location! I am really impressed with the consistency that they maintain from store to store. Great value, great service, and always very clean. read more

I first had these burgers in Virginia, and I've been hooked ever since! Warning! The "little burgers" are pretty much a standard size burger, and their regular burgers are double patties. I made the mistake of ordering two regular burgers on my first visit, and, to my great shame, ate both despite being ready to explode. The fries are phenomenal! Every Five Guys I've gone to has been consistent. Warning number two: this is not a first date restaurant. The burgers are messy, and are not great for first impressions, but worth losing the chance for a second date. read more

Over priced and greasy burgers. Asked for french fries to be well done, crispy. They came darker than usual but still limpy. Employees were unfriendly. MacDonald's new quarter pounder is much better than Fiveguys burgers. Wont be back. read more

Best 5 guys ever! Burgers are always hot, juicy, fresh & cooked to perfection! LOVE the Cajun fries, not too spicy. The staff here is extremely friendly & they are always cleaning. Go here often for lunch! read more

It is what it is. A great burger joint! Juicey succulent burgers with real fresh meat. Not processed multi meat fast food. The fries! Fries fries and more fries. We get the small and it feeds two people... just the fries alone could be a meal. We never finish all the fries! Fries. read more

Overall I don't see any advantage to the place. For the money it does not seem to be worth it. If you are goinf to have a burger joint you should offer something special. I saw the hotdogs they offer, but don't bother. The shake was ok. read more

We just tried Five Guys tonight after hearing about it from friends. They completely beat my expectations, which I'll admit were pretty low when I saw the decor, location, and clientele that were frequenting the establishment tonight... The menu is super small. We were only warned about the fries being huge, not the jumbo burgers, so we got the regular ones instead of the little ones. Our mistake. The regular burgers have 2 big patties, which are clearly made of beef, not filler like at McDonalds. They cook them to order, so they're hot and juicy and just all around wonderful. They have a ton of toppings, which are free to add. Our cheeseburgers were $5.79 each. The small ones were $4 and change. I have no idea what you would feed a child here... there's nothing like a kids meal or a happy meal or anything like that. The burgers are SOOO good though. Beats the pants off of McDonalds, Burger King, Wendy's, and all of those other fast food places. I love burgers, so this was right up my alley... again, it was just a bit on the huge side and I could have definitely done with a smaller burger. We were warned about the fries being huge, so we just got a large order ($4.99) to share. That was mistake number 2... we should have gotten a regular order to share. They fill up the cup (which is like a big soft drink cup) with fries and apparently dump it in the bottom of your bag, then fill it up again with your real fries. I'm not even kidding, I took all the loose fries out of the bag and filled the cup to the top again with them. So many fries.... Since we were doing the take out thing we didn't get any drinks, but those will run you just over $2 a piece. So basically we spent just a few more dollars than we would have at McDonalds and got twice as much food that was significantly higher quality. We'll definitely go back to Five Guys the next time we need a burger fix. read more

The milkshake was very good, but it took 35 minutes to make, the day wasn't even very busy, very poor service but otherwise fine.

I love five guys. I've been to many of their locations from Florida to Maine. I've never had such a horrible experience. My boyfriend and I were driving though and needed something quick and fast so we stopped by. First of all the staff was very rude. We ordered two bacon cheese burgers and small casian fries. I ordered mine "all the way" but with no grilled mushrooms. The employee asked me what that meant and I had to explain it to her. Then my boyfriend said all be wanted was ketchup and mayo on his. We got our food fast and left. His burger had no mayo or ketchup but had mustard and A1 sauce. Mine had no bacon and it had mushrooms. The fries were cold and barely had enough seasoning to taste like anything. I double checked the order that was stapled to the bag and fortunately it was right just the food was wrong. If you're looking for half decent food and to get what you ordered don't come here. Definitely will never be back to this location. read more

This place takes a very long time to prepare your meal. Maybe it is not like that all the time, but yesterday they were really understaffed. My order was placed at 5:30pm online and it wasn't ready until 7pm. There were several people waiting at the pick-up counter who had also placed their orders online and weren't ready for a couple hours. I suggest more people are hired. The food was fine, just what you'd expect. read more

Went in here for the 1st time on March 8, 2017 @ 7:30pm order a bacon burger with mushrooms, a hotdog & fries to go. The place was not busy! Took an hour to get order. Bacon & mushrooms were all precooked and sitting out and cold! Once I received the order it was horrible, burger was was dry, bacon was old & cold. Hotdog was even worse! Fries were barely eatable, there was so much salt it was overwhelming! And they were cold as well! All this for $17.09! Place should be shut down! read more

Excellent. This is what a burger should be. All the fixing you could want on a double sized delicious burger. The fries are a good meal in and of themselves. Order online to avoid the wait at busy times (like weekends at meal time). Burgers are hot off the grill so don't wait around to eat them. read more