Unfortunately, this is a review with more cons than pros. But, the good news first. The staff was friendly, and helpful for explaining the menu. All the kids loved the free peanuts while they were waiting for their food, and were very impressed by the touch-screen soda fountain's extensive selection. The burgers were so-so, and the fries were dark, but soggy and greasy...we ended up throwing most of them away. It was also on the expensive side. For burgers, small fries, and small drinks the bill came to $80+ after tax for a family of six. The outdoor seating was a little sketchy, but not necessarily unpleasant. In the end, we definitely prefer In-n-Out for fresh, quality burgers, and crispy fries. read more

I have mixed emotions about Five Guys. I do like that there is a selection of toppings... and it doesn't matter how many of them you want; the price is the price. That is honestly what my wife loves most about this place. She can get jalapenos on her burger. One thing that gets me about the burger is that it doesn't matter how fresh it is... its like they put the cheese on at the last minute. I don't know about you, but I like my cheese melty and gooey. There is nothing worse than cold cheese on your burger. It just gives it a raw taste. And this isn't something that happens EVERY time... but I guess that's my real point. There doesn't appear to be a level of consistency. The burgers are good, I don't think anyone would refute that. It's always good... but it's not always the same. Next is the fries. I don't really get the "your fries are from _____ today" shtick... but hey, I guess that's there thing. I literally have never tasted a difference in their fries in ANY of my visits... so I can't really say that where the potatoes actually come from is making any difference whatsoever. This location in particular seems to only hire teenage kids who spend their downtime huddled in a circle behind the counter talking about who knows what. If your mom was like mine growing up... the last thing that should ever come out of your mouth is, "there's nothing to do..." Because that was a sure fire way to get you a few hours worth of chores. Every job has down time... its inevitable. But when the whole staff of children spends that down time chit-chatting instead of finding ways to be productive, it comes as no surprise that I was one of 5 people in the entire place at 4pm. Ordering... I order a Bacon Cheeseburger. The cashier asks, "single or double". Now, considering I didn't say, "little bacon cheeseburger" which means single... one should presume that I mean double. I assume this is a question that is posed every single order. When you add up all the seconds that it takes to address this possible confusion... that is hours of wasted time throughout the year. Again... I can see why this place is almost always empty when I DO come here to eat... it is hemorrhaging efficiency at an alarming rate. When was the last time you walked into an IN-N-OUT and saw anyone on the staff with enough time to stand around and have a conversation? There is a reason why every location you know of is packed all day, every day. Consistency. Consistency in product and service. It doesn't matter which location I go to... my burger tastes exactly the same. every. single. time. Now, I'm not trying to start a "which is better" debate. Because quite frankly, they are two completely different burgers in my opinion. I'm simply trying to illustrate that food will only take you so far... you've got to have the service to back it up. I'm willing to eat mediocre food with outstanding service... but I will give up on a business with great food if the service is weak. read more

This place is average at best with a premium price. It taste like a burger your neighbor would cook when he's cooking for a 100 people. Not bad. But not worth the price. You wouldn't be disappointed, until you got the check. Lol 4 burgers 4 fries 4 drinks was about $55! Go to in n out or habit burger. They would be about $40. Save yourself the money and get better food somewhere else read more

Honestly this place has the best service ever. I came in, in a terrible mood and left in a good one. The guy who bags/ or does the fries is literally the nicest she there was a girl by the soda machines that was super helpful. I don't even know it the food is good cause I'm on my way home but I'm sure it will b good. read more

I just had to throw a review in to counteract some of these negative reviews. Heck, I even see a good review with two stars. Seriously? How do you write a good review then give two stars? I've eaten here a number of times. I'm a big In N Out fan and I also enjoy Farmer's Boys burgers. These are very good burgers, I think. They are definitely a step above the huge fast food chains. Usually I get the burgers with the works on them, plus jalapeños. The regular sized burger is huge! I think I could really be satisfied with the small burger but they are awfully tasty so I can't help but get the big one. I don't know why people don't, like them. I have had good experiences. The restaurant is clean, you can get free peanuts and the touchscreen soda drink dispensers are fun. Imagine a flavor of Coke. You can get that! Service has been good. Neither super fast or slow. They are cooking the burgers when you order them, after all. The fries are good, too. They are seasoned/spicy fries. The regular order could probably be shared by two people, easily. These are not as good as In N Out, in my opinion. They can rival Farmer's Boys, though. Some have complained about the cost. I don't think they are expensive for what they serve. You're getting your burger made on the spot to order. If you want a dollar menu, head over to street to Jack in the Box! It might be more expensive than In N Out, but not by a lot. So, I think this is a good place to eat. It's not amazing, but it's not nearly as bad as some of these reviews suggest. I'll eat here again. read more

So like this place is fresh and for the most part clean and I like the soda machines but we got bacon cheese burgers and it was the most flavorless bacon I've ever had. Well actually, it had taste. It tasted like their stove lol The service was a little rude.I wanted to pay for my own burger and she acted so annoyed that she had to split it up. And why isn't there 5 employees at 5 guys?!? WHAT IS THIS read more

Five Guys is our favorite burger spot! Any place else we go we compare their burgers to Five Guys, and none of them compare! The burgers are delicious, the fries are abundant, and the soda machine is AWESOME! So many selections! One of my favorite things about visiting Five Guys are the employees - everyone is having a good time and enjoying what they're doing. Lots of energy and smiles :) Yes, the free peanuts are a plus, too! When we want a burger, we go to Five Guys! read more

First time at a Five Guys. I'm a native Californian and a die hard In N Out fan so I was always reluctant to try this place and now that I have I can say with out any reservation that In N Out is still by far the best burger place anywhere. The staff was nice and it was cool to be able to look into the kitchen but I am not really a fan of choosing all my toppings or needing a block of instruction to order. The meat was really good, but my cheese wasn't very melty and I didnt care for the chopped onions. Also, what's with no combos? A little pricy if you ask me. The Soda machine was the best part which is a plus but really shouldn't the food be the star? Final two cents...why all the posters all over the walls showing all they're high praise...if they were really that good, would they need to toot their own horn? Something to think about... read more

Five Guys - "Little cheese Burger" with BBQ sauce - Burgers Near Me - Fontana, California

I ordered two types of burgers: 1. Ordered a grilled cheese and added two patties with onions and mushrooms 2. Big Bacon burger with everything: came out really soggy... Likes: Handmade patties, really good fries (Cajan style) Dislikes: Patties had plain flavor (needed salt and pepper during cooking), burgers are soggy, no choice for cheese; just fake processed cheese (would've liked a choice between real swiss, provolone, cheddar or Mozzarella) I'll come back and clean this review up later... read more

Let me start by saying that I'm not a huge fan of Five Guys. Don't get me wrong, I like their burgers, I guess I just don't get all the hype about them. It's like the whole world finally bit into what a burger is supposed to taste like and that bite just so happened to be a Five Guys burger so now I have to hear about how great they are. Sorry, born and raised in California. In-N-Out has been doing it right for over 60 years. Anyway, like I said, good burgers, and this Five Guys is just as good as all the rest. The customer service was VERY friendly here and the woman taking my order even offered her suggestion on building a good burger when she noticed me "hmmmm" at the menu for a bit. The soda machine is pretty dang cool. The possibilities/combination of drinks are endless. What makes this place REALLY cool is that they have TWO soda machines, so you're never stuck behind someone who doesn't know how to use this dang technology or, worse, someone who spends too much time thinking about what they want to drink. This is also probably the cleanest Five Guys I have ever been to. Those peanut shells always end up littering the floor but at this location, despite me stopping in just after lunch hour, was almost peanut shell free. Also, I got "caught" filling up a bag of peanuts on my way out and the same woman who offered me burger suggestions just smiled and said "Thanks for coming in!" AWESOME! read more

We often enjoy this Five Guys but tonight was different. The food was great as usual, the tiny girl cashier was great too. By the way her name was not Ivan, but that was the name on our reciept as the cashier. The place was a mess!!! Every table was dirty, torn brown paper bag on the floor. BOTH ketchup dispensers were completely empty with trash and spilled soda all over the counter. I would understand if the place was packed, but we were 1 of 3 groups of people eating inside. Usually someone is cleaning tables and sweeping the floors but this time no one came from the back to clean up the dining area. I hope they straighten this crew up or we won't be going here anymore. read more

Five Guys - Receipt from the night of the filthy dining area. - Burgers Near Me - Fontana, California

Great burger place...You can't compare to In-n-Out because it's different. My burger patties are always cooked perfectly and juicy. These grill guys know what they are doing and how to cook a juicy burger. If you watch the workers in grey shirts, you will notice that they are actually doing quality control and making sure that every order is perfect. As Amy S. said, the secret is Salt and Pepper. You can have them put it on for you when you order......along with all the other delicious toppings. read more

Just tried Five Guys and was impressed w/the size of the patty.....we all liked how you can personally add whatever you want to the burger and they have a nice selection of condiments. I see a lot of reviews comparing it to In N Out.....I think that is a unfair comparison as they are nothing alike.....nothing!!!!! dont get me wrong I do love me a double double on occasion.......but this place is very good too......just depends what type of burger your craving......... Have to say......their fries are the bomb!!!! loved loved loved the fries and we got a ton of them w/our order.......pisst........way way better fries than In N Out....and I believe I can make a french fry comparison here........ So, if you're in the mood for more of restaurant type burger and not in the mood to pay $10-$15 for it... and want something more than a fast food burger......this is the place to try read more

Amazing food, fast wait, and overall outstanding management, Taylor was a tremendous help and made sure everything was correct in a timely order. Honestly, if I could give this establishment 6 stars I would in a heartbeat. read more

Not really a fan of this place. Burgers are over priced and hell confusing to order. I don't like my food being served in an oily bag and my fries are all over the place. read more

Ordered online on 9/23 at around 9:40, paid and waited 20 mins, 10 mins after 10PM. There were 5 employees there and not one bothered to check or ask about the web order until closing time. Once they bothered to check, one of the guys then said they don't have fries anymore (complete lie) and that he will just issue a refund. The burger turned out to be READY 5 mins in of my waiting time but the employees just went on their merry way and didn't check or call out the order DESPITE THAT I PAID. TERRIBLE SERVICE. No consideration for the customer, no sorry, no offer of a discount nothing. They didn't care. Keep that in mind the next time you walk in. Pray, hope that the person taking your order or the person cooking has a brain cell to think to ask or call out your order. Other Five guys are ok such as the one in San Bernardino, I go there for lunch almost every day. Side Note: The employees at the summit location were too busy enjoying their beers apparently, because i saw one employee walk out with, what appeared to be 2 beer bottles. read more

Awesome service.. The friendliest Five Guys I've been too.. Staff is soo nice and attentive which is unusual for fast food.. read more

Five Guys - My little guy loves Five Guys - Burgers Near Me - Fontana, California

Service was Trash. Cashier gave no acknowledgement when I walked up to the counter. Gave me a "what do you want?" When he finally decided to take my order. Gathered around instead of completing orders. Friday shift is apparently ran by unreliable, rude, and incompetent High Schoolers. read more

Smells heavenly, order is easy, service is friendly. Patties don't "taste" great. There were 2 patties in mine & the juiciness came from the toppings (unlimited) instead of from the beef. The best part of the meal was the French fries. A small order is big enough for two. I prefer to spend my calories elsewhere. Too bad, since it's so close to me & smells so gooood. read more

I debated to rate and post a review or not, and I decided that others may benefit from it; the company, the management, and customers. As we looked at a place to get out of the house, eat and head back, we elected to go to Five Guys. The positive first, the employees made sure everyone has a mask. However, the place floor and tables were dirty (far from being sanitized). No one was assigned to clean the tables. The employee filling up soda had to wait for downtime to "clean the tables" with no product or towels to use for cleaning only a few napkins. The place is understaffed to be open during this time. Employees need training in sanitation and better customer service. Price to service ratio is close to Zero. read more

Very tasty burgers. You could make them anyway you want. My wife ordered the hotdog with pickles and mushrooms. It was really delicious as well. As far as hamburgers go this is probably right at the top. Seating inside and outside. The people working there were very professional and Nice. read more

Five Guys - Hours of operation - Burgers Near Me - Fontana, California

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Stopped to try them out one more time and the burgers were ok however way to small for the price, two small burgers and 1 fry and two coke's $24.00 that's ridiculous. I can't see paying that much for the portion I'd rather go to in and out or somewhere else. read more

I had the best service here tonight! I made a mistake with my order and let them know before they cooked it and they upgraded both of my burgers at no cost for my own mistake. They gave us extra seasoning for the fries, they gave us extra peppers because they said some rolled off while they were cooking, and the food came out relatively quickly despite my ordering mistake. Great experience all around :) read more

Stopped in on Friday afternoon. It was not dinner time yet so there were some only 2 or 3 people in the dinning room. The dinning room was clean, a few tables needed wiped down but not a big deal. There were many clean tables to choose from. The bathrooms were clean. I ordered a single burger with mayo but got mustard too. My Dad ordered a double burger and my son got a hot dog. The large fry was big enough for all 3 of us. My only complaint was the music. It was to loud. I think that is why my burger was wrong. The person taking orders couldn't hear what we were ordering. read more

First visit. Keeping this short, it's a burger joint, hotdogs are available tho.... So I order, order is up pretty quickly.... When I ate this deliciousness it Actually reminded me of the freshness In n out used to have back in the day. In n out taste good currently but there burger meat IMO isn't as tasteful as it used to be, something changed about 10+ years ago.... And by the time you get your in n out burger its only fairly warm. My 5guys burger was hot off the grill today, cheese melty, perfect amount of condiments and requested toppings ... And the 5guys fries were cooked well and nicely seasoned, unlike in n out fries nowadays ( unsalted, all white, practically raw at time and usually undercooked) #innout ,good classic . #5guys , fresh deliciousness.. I'll be back when I'm in the area for sure read more

Five Guys - Little Bacon cheeseburger goodness. - Burgers Near Me - Fontana, California

While I appreciate your menu, it is hard to find a place that will make you a veggie burger( burger without meat) most of the time. These guys had it listed right on the menu!! Great job! The peanuts while you wait were great also!! First visit ever, so I had no idea. Keep up the great work!! read more

Yup, this is a legit burger! I've heard all about Five Guys for the last couple of years but it just never really caught my attention. Finally, I decided to give it a try and see what all the fuss was about. I took my wife and kids and upon entering you get that awesome smell of burgers cooking. The menu is really simple and straight to the point. You pick your meat, pick your toppings and that it. I went with a double cheeseburger, all the way (minus mushroom and onions). It didn't take long to get our food and honestly I couldn't wait to bite into it. I can safely say that it did not disappoint one bit. To be perfectly honest it exceeded my expectations. The meat is cooked to perfection, the lettuce tomato and pickles tasted super fresh, and the cheese was just melting which is how I like it. My wife and kids loved their burgers and so did I. The service was good, the dining room was nice and clean so absolutely no complaints here. read more

Eh. Diner quality burgers. Stands no chance against in n out or shake shack. I have no idea why this place would come up in conversations of "best burgers." If you compare it against the giant fast food chains (McDonald's, jack in the box, etc) then sure, it's good. read more

I ate her too much It's a fresh burger I still like in n out more tho I do love the free peanuts! read more

Great burgers fast service Clean....free peanuts what more can you ask for. I'm an In N Out guy myself but you can't go wrong with a five guys burger either....... read more

I am a doordash employee, Lucas was the first one to know & great greeting & such great customer service, will come here again as a customer

Love the customer service here. Everyone is friendly and helpful. Of course love the burgers! They are very juicy and flavorful. I've had a strawberry banana shake and a coffee and salted caramel shake - both were very good! The fries are great and they give a lot. Location is also clean read more

Food is great. My only complaint is that the tables outside need to be cleaned more often.

Went this evening for 3 burgers, terrible service, didn't pay attention to order.... I watched them make it and had to tell the guy it was wrong! He didn't make fries till our burgers were done. He threw them in the bag, and when we said thanks he turned his back to us and walked away without saying a word. Took it to go. Needless to say fries weren't done, burgers were not good, dry and falling apart. Ugh, so frustrating. I won't return, and management needs to reevaluate employees. read more

I love this restaurant because the customer service is great. All the employees are friendly and greeted my family and I with big smiles. Also the food was amazing too so I am definitely coming back for more read more

Place is cool a little dirty but I liked I still think in n out is better but everyone is nice and friendly great service would definitely come back to give the burgers another chance I didn't know they put mushrooms on the burger so next time I'll pick exactly what I want on my burger lol read more

This place is so clean and quick with service! I've been here three times so far and every time it's the same wonderful experience. Also, the food is very good, the portions are so big you won't leave hungry. The fries are pretty much the best fries I've ever had, the burger is good not amazing but still good. read more

I love your food! But can I please make one request? (One I have heard many other customers ask for as well!) PLEASE...provide Ranch as an option!!!! read more

Food: Burgers are good. Will give you a bunch of free toppings, but wish the bun was toasted. Tends to get soggy. Cajun spice French fries are good. Love the touch screen fountain drink dispenser. Sometimes just get a drink and nothing else. Service: always friendly. Atmosphere: always loud. read more

This Five guys is on point. As soon as I walked in to order the cook asked me how many fresh beef patties will I be ordering today. The staff is attentive and made all the burgers correctly. The family was happy with the taste and presentation of the food here. True not the healthiest but a good burger every blue moon for the kiddos is okay! read more