I came to the restaurant last night through the drive thru, where I was greeted with some one the best customer service ever. Jessica was so amazing and her personality was infectious. I have two jack in the box's closer to my house, but will be making the drive to this one when I can. Everything was amazing thanks to her! read more

Orders are not made on first come first serve basis. Waiting 20 minutes for my order and 4 sets of people already got their food but my order is still pending. 20 minutes is not acceptable. Management should look into it and do something about their system of food priorities. read more

Worst drive-thru. Bald guy taking order made me repeat myself 5 times. Then decided he was done taking my order cut me off and gave me total. read more

Jack in the Box is a munchies staple. Who doesn't love their value tacos? And now their egg rolls too! The staff is nice. The lady in the drive through was patient and pleasant. I love the variety of food that JIB offers. I always find something else to try. Prices are pretty good for meals. Good location, easy parking, I feel safe at night. I can't wait for the spring when their fish filet sandwich returns to the menu. They're so good! read more

Typical Jack in the box. I've been using the app to order my food from here and the majority of the time they get my order correct. The food is ok. If you're trying to get the monster meal for the exclusive cup it comes with, just know, they don't really give it out. Not sure if you have to ask for it because I ordered my meal on the app and they did not give me the exclusive cup. As an introvert I wish they would say if it was available or not on the app. I think the monster meal was not worth it without that cup. They didn't even give me marinara sauce for the giant mozzarella stick it comes with. read more

Jack in the Box - Monster Munchie Meal - Fast Food Near Me - Fontana, California

Fix your damn air-conditioning MANAGER says it's broken. Be proactive and put a sign at the door that way people don't order in and end up sweating their ass off read more

This past Monday on our way home, we dropped by this Jack In The Box because I needed to use the ladies room. I normally buy something to pay my patronage for use of the facilities. No other customer was in the restaurant, but me. I ended up getting 6 tacos with easy sauce... 3 for my eldest daughter and 3 for me. It was so delicious! But I asked for light sauce and we got regular sauce in a few tacos. It appears as though we got a few tacos that were sitting out and they made a few fresh ones. I know because I used to work for JIB many blue moons ago so I know how that system works. Every food item has a grace period prior to discarding it. It's all good. No harm no foul. It would have been nice if we got what we asked for easy sauce on all our tacos. I will need to ask for no sauce next time LOL. Staff was okay. Speed of service was quick. It's one of the JIB before heading up to the Devore area. I love JIB so I'll be back for more of their tacos. I sense 1 dozen tacos in my near future LOL. read more

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The waiting time for 4 cars was nearly 20 minutes and the older hispanic man in the window was extremely rude while i was receiving my food. food was fine read more

This is for the food not the place Tacos use to great and a great deal for 2 Now you get tacos without cheese, some with lettuce and some with not. Chicken sandwich awful it has nothing on the Mc Chicken Why don't you have coffee and then add the flavor creamer instead of having it all done awful. Get with the program Jack read more

**Review of Jack in the Box - A Horrible Experience** I would strongly advise anyone to avoid visiting this Jack in the Box location, as my experience was nothing short of frustrating and appalling. On Saturday, January 4, 2025, my daughters went to pick up an order at this particular Jack in the Box, and it turned into an ordeal that was both disrespectful and completely unprofessional. It started when they were attempting to pay for their order. The employee, named Jose, was immediately rude and confrontational. He falsely claimed that the card payment had not gone through, despite the transaction being processed correctly on our end. He continued to argue with my daughters, shouting at them in a manner that was completely unnecessary. After this unpleasant exchange, it turned out that he had charged us twice for the same meal. I decided to call later that night to try and resolve the issue. When I spoke to Jose, I was met with the same level of rudeness and hostility. He was unprofessional, dismissive, and completely unhelpful. This initial interaction alone left a sour taste in my mouth, but unfortunately, the situation only escalated further. On Monday, January 6, I reached out to the manager, George, in hopes of speaking to someone who might actually address the situation with a level of professionalism. Sadly, my expectations were once again shattered. George was just as rude and disrespectful as Jose, if not worse. After a brief conversation, he actually hung up on me, leaving me completely stunned at the lack of courtesy and customer service. As if this wasn't bad enough, I discovered that half of my order was missing. When I brought this up with George, he told me that I should have returned the food in order to get my money back. This was incredibly frustrating because, when I originally tried to speak to Jose, he was so rude and dismissive that returning the food at that point seemed impossible. I couldn't even have a proper conversation with him without being shouted at and hung up on! The level of customer service I received was completely unacceptable. This Jack in the Box location is clearly plagued with unprofessional staff who lack basic respect for their customers. The worst part is that they took money from me for an order I didn't receive in full, and despite all of my attempts to resolve the issue, I've been met with nothing but hostility. I have already contacted my bank, who confirmed that the double charge did occur. I have filed a claim with them, and I will be contacting the Better Business Bureau to escalate this matter further. I will not let this go until I am reimbursed for the charges and until the management at this location is held accountable for their actions. In conclusion, **do not go to this Jack in the Box location**. The food may be the least of your concerns--between rude staff, missing items, double charges, and unhelpful management, this place is a disaster. I would recommend finding another restaurant to eat at, where you can at least expect some basic level of customer service and professionalism. read more

went to the drive thru on morning of April 6th before work and not only did i have to confirm 2 sausage breakfast jacks about 5 times for the old man AND confirming it AGAIN when i paid he still somehow managed to screw it up and gave me 2 breakfast jacks with NOTHING. like are you actually serious? how incompetent can you be? i would go back and demand a refund if i had time but i need to go to work. killed the whole vibe read more

Got my order and was missing items I bought and did not notice till I got home . Check food before leaving.

It's always a pleasant experience at night but I hate coming during the day because of the rude older lady at the window. I always consider these poor fast food workers on hot days like this and I try to tip and treat them good. But I feel like I need to be tipped after dealing with her... This ladies attitude typically isn't enough for me to write a complaint, but the hair and Dry food was 1/10 experience Lesson learned, Sierra location from now on. Get rid of her and hire more teenagers they always make my drive through experience memorable lol read more

Jack in the Box - Old person hair - Fast Food Near Me - Fontana, California

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We normally come here and have excellent customer service, service with a smile and can't complain about the food. Tonight however was a different story. They were unusually busy, not sure why but the gentleman taking our order at the window, wasn't as friendly and seemed to be rushing us to order. We definitely sensed an attitude. When we got to the window to pay we could tell it was the same person that took our order by his tone. No smile at all, basically stoic face. He wasn't a happy camper for sure. When we asked for a cup holder he basically showed his annoyance and almost slammed the cups on the counter. Definitely prompting my review. The receipt says Jose, so if it was Jose that was at the drive through window tonight he needs to do better with his customer service. read more

Order their tacos(2x.99cents) and got sick and vomited after a few hours! The free onion rings,received were hard and dry! We will never go there again! read more

If you are going to a jack in the box this is the one, since moving here three years ago we appreciate the drive through service. We have yet to see workers be rude, always patient and kind . Food is fast food so it will never be five star, but goid customer service. read more

Asked for salsa with my burrito and drive-thru lady looked annoyed. And of course, she failed to give me any salsa. Of all the Jack-in-Box's in the area, this one always has the smallest burritos too. Will never come to this again. read more

Extremely Disappointing Experience at Jack in the Box I had the most frustrating encounters at Jack in the Box on three separate occasions, all on Saturday nights around 3 am. As someone who works late and looks forward to a quick and satisfying meal, I was sorely disappointed by the lackluster service and unprofessional behavior of the staff members on duty. First and foremost, the main issue that plagued my visits was the apathetic attitude of the gentleman working during those late-night shifts. It was evident that he had no interest in his job or providing quality service. On each of the three occasions, I was informed that the system was down and would take a staggering 30 minutes to be operational again. It was incredibly frustrating to hear this excuse repeatedly, as if it was a standard response to any customer's request. To add insult to injury, it was shocking to discover that this particular Jack in the Box location lacked English-speaking employees. Being in the United States, I expected to be able to communicate easily with the staff members and place my order without any language barriers. However, this was far from the case. It is disheartening to witness a lack of consideration for the local customer base and an absence of employees who can effectively communicate in English. Furthermore, it was disheartening to see multiple cars being turned away during each of my visits. It seemed as though the staff members were more interested in turning down business than actually serving customers. This not only reflects poorly on the establishment but also demonstrates a disregard for those who are seeking their services during late hours. In conclusion, my experiences at Jack in the Box on those Saturday nights were nothing short of disappointing. The unenthusiastic and unhelpful employee, the constant excuse of the system being down, the absence of English-speaking staff, and the turning away of potential customers all contribute to an overall negative impression of this particular location. I sincerely hope that Jack in the Box management takes these concerns seriously and addresses the issues at hand, focusing on hiring employees who genuinely want to work and provide excellent service to customers. November 26th 3am whoever working this shift please find him different shift if he can't service people. Thanks in advance. read more

Your rude lead/supervisor or whatever management role she plays "Araceli" is so rude.!! Drive through : 12/15/2021 at 4:30pm Or so. I had asked for ketchup at the last minute, She got mad and with an attitude she told me "you said you only wanted Hot sauce"!! What kind of customer service is that!!SMH. Come on Jack, teach your employees some manners!! Araceli needs to take some management classes or change her carrier if she ain't happy working at Jack!! Girl bye read more

Im not one to ever complain or post a bad review but I went this weekend and ordered two burgers and 2 sandwiches. The food was for 4 peeps. I asked for ranch and they put two in my bag. I asked for two more and they stated they don't give ranch for sandwiches... in what world does ranch not go with a chicken sandwich. They charge extra for ranch and at that point I did not want to do all that. When I spend about $30 on a meal I expect for them to at least give me enough ranch for at least every item ordered. For this reason I'll just stick to any other fast food place around. You guys are really dropping the ball with that one. read more

The night supervisor was touching the chicken tenders checkingnif its fully cook without the gloves on and still serve it to the customer at the drive thru. I should have took a picture of her doing that. I was just shocked of what she was doing while i was inside infront of the counter waiting for her to help me. I did told her why dont yoy have gloves on n she replied i wash my hands often. But everybody there has their gloves on except for her.never buying there again. Scary you dont even know how your food is being handled inside when youre ordering in the drive thru. Lost respect! read more

This place is like Cheers, where the drive thru teenager order taker knows your name or at least recognizes your car. If they forgot your funnel cake the last time you went there, tell the drive thru teenwolf and they'll comp you two! *****jalapeño bites-- cheddar guts instead of cream cheese, it's hard to get bites with yellow blood. Always crunchy. *****egg rolls--they have pork in them, pepper, other mystery ingredients. They're always crunchy thanks to the vented box container. Request sweet sour sauce because u can't assume they'll give u some (remember minimum wagers...we were all there once...right?). ****funnel cake-- mini size, i can eat it in six bite, chew, & swallows. lightly powdered. You no longer have to drive to Santa Monica pier. ****oreo milkshake--thick, you need a spoon to eat like a dessert. Worth the extra 45 min. On the treadmill at incline 3, speed 5.5. ****sausage breakfast burrito (not to be confused with the steak breakfast burrito)-- egg, cheese, hash browns, sausage, flour tortilla. Use your own salsa and cayenne or tabasco for heat. ***chicken fajita pita--grilled onions, bell peppers, chicken, salsa, pita falls apart on you while eating since it can be a "juicy" sandwich from the veggie sweat. So don't eat this while driving, it'll end up on your crotch and make you look like you've got your period. ***southwest grilled chicken salad-- large enough to last two days, corn kernels are sweet and smokey flavored with the grill marks on the separated kernels, black beans have an underlying flavor I can't identify (perhaps it's southwest spice?), shredded cheese, romaine lettuce, 3 purple onion slices (easily removable). I've ordered this salad at least fifty times and the lettuce and contents are always crunchy and consistent. I don't eat the dressing or spicy croutons/ crunch twists. I just eat the salad as is. You can get fried chicken strips instead of grilled chicken (bird is hot on the salad) and douse your low calorie lettuce with all the dressing to achieve a 1800 cal meal. I keep it at 450 cal. **French fries--sea salted and appears to have skin on. I think they tried to go gourmet...ehh... open late and open early, seemingly whenever I need a food fix. read more

Probably one of the best Jack in the Box's I've been to lately. The food was fresh and hot. The restaurant and bathrooms were clean. The music playing (Christian) was very welcomed! read more

Not the friendliest staff. Came through around midnight for some tacos and bacon cheddar potato wedges and was greeted with an attitude. Oh, I don't know if it's a good idea to leave the drive thru window open and unattended for minutes. The food was whatever. Jack in the Box has really gone down over the years, so sad. read more

Jack in the Box - Drive thru window left open - Fast Food Near Me - Fontana, California

Try to charge .27 cents for ranch. I ordered 4 tacos and asked for 2 ranch. The bald guy with the glasses who is rude and has a resting bit*h face, looked at me as if I didn't order any food. I only asked for 2. He gave me 1 free and try to charge me for the other. This place is cheap and probably pay their employees with with ranch sauce. Why should you pay for sauce especially if you order food and dine in. First I've seen and I've eaten at a lot of Jack in the boxes in my time. The ranch is coming out of his pay....lol. Everyone asks for condiments when they pick up their food, so why don't you ask people at the register so you can charge them when they are paying. Who doesn't ask for ranch at Jack in the Box! read more

Jack in the Box - Fast Food Near Me - Fontana, California

This place sucks you have to wait almost 20 minutes just to pay after waiting in the drive thru for 30 minutes then wait for your order another 20 minutes for food that's warm not even hot I would not recommend anyone to come to this jack in the box it should be shut down and made something else read more

Messed up my soda , messed up my burger & one sauce for a 60$ meal , that's crazy & unacceptable

I made a pickup through the app, I got to the window they said they never received it. I showed the confirmation, the Manager said it's because I never submitted it (I did and received an email too). Parked out front for 20 minutes!! Went back inside, she still couldn't find my order (figured they were making it thats why I was parked out front). Called over an associate and she immediately found my order.... Do better. read more

Worked an 8 hour shift on a sunday to head out and pick up a quick meal for dinner while receiving Pathetic service from Employee ROCIO, shouldn't be working in customer service if you catch an attitude with or disrespect your own customers due to the technicalities of your businesses own electronics. read more

Reason why I am giving them One star ! I usually wouldn't. Because I am A frequent customer of theirs .. but tonight I ordered a #27 breakfast sausage extreme .. the hash brown was great ! Then I took a bite of the sand which .first bite no problem it was Delicious ..2nd bite ummmm something funny. Was in my sandwhich ! What was it !! Umm not like 1 strand of hair it was like 3 strands of hair.! Ummmmm ewwwwwww!!!! Ruined my dinner ! read more

Jack in the Box - Fast Food Near Me - Fontana, California

very poor service with attitude and arugmental employees about order was placed. my order was wrong. very disappointed on jack in a box

Jesus at the drive through is very unprofessional. I ask what was on the loaded fries because I have cheese allergies. Once I found out there was cheese I didn't want the fries. I continued to order a number 10. I was asked again about cheese I said no I didn't want cheese I didn't want on my fries & I don't want it on my burger. I was talking to someone else &Jesus interrupted with a Rude response. Upon making his comment I went into the store because I wanted to talk when the manager on duty to find out it was him. He refused to give any names of his supporter visors. He told me to come back Monday. Wow What poor customer service. Maybe if one person ask questions at the drive through it won't become unprofessional. You guys should send him back to be retrained on customer interaction. I decided not to purchase anything because he seemed like the type that might spit in your food. I'm not accustomed to being scolded at a fast food place. Poor customer service . read more

ordered food around 10 o'clock at night and pulled up to first window to pay and employee took my money and asked me not to pull forward to the pick up window until he flagged me forward so I sat there for seven minutes when there was no cars at the pick up window. Finally asshat flags me forward and I pick up my food. the number of items was correct but when I got home order was completely wrong. F. This place never going again read more

This review is for desserts. Sometimes you just want a treat and this place does not disappoint. While McDonald's ice cream machine is ALLLLWWAAAYS broken, you can get a goodie at The Box any day of the week! The chocolate cake is cool and perfect and the shakes are excellent. Come have a seat or take it to go, either way it's always good! read more

Jack in the Box - Chocolate cake and chocolate milkshake! - Fast Food Near Me - Fontana, California

Me and my friends come to this jack in the box every day to grab some food after work, usually they only let us do 2 separate orders which is a bit of a hassle but it's cool. Today we went there and these two employees Jose and Jessica were very rude to us. We asked for a separate order like we do everytime and Jose said,"1 car, 1 order" I asked him why is it only 1 order we get 2 orders every day and then Jessica came on and aggressively repeated "1 car 1 order" not only do they have very rude customer service here there food takes so long to be prepared and it doesn't even taste real. read more

Good food, HORRRRIBLE customer service. If your not hispanic, they will treat you less than..

Ultimate cheeseburger is very good, just meat, cheese(lots of it), mayo, and ketchup. Jumbo jack is good as well, it is a classic burger with lettuce, tomato, and onion. Their strange little tacos are good too, just a bit greasy. And last but not least, their egg rolls are deep fried and tasty. read more

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The lady working right now pretended the system was down just so she didn't have to serve us as we drove by the employees where laughing

Friendly service, attention to detail, fresh quality lettuce and tomatoes! We will be back! My favorite Jack in the Box!

Ok, I ordered a WELL DONE spicy chicken sandwich, and what do I get?!?! A nasty chewy raw uncooked spicy chicken sandwich, how does the health department allow you to function boggles my mind smh :/. Two words, pretty simple... "well done...". I ask for a well done because this has happened a few times with JITB, at different locations... read more