Customer service is horrible. The last 3 times they forgot half of the ingredients on my veggie grilled cheese. When I brought it to their attention they got an attitude with me like it was my fault that they messed up the order. When I asked if they could provide me new fries so that I could have hot fries with my grilled cheese 20 minutes later they said no... mind you I had not eaten any of the fries when I asked them for new fries with my correct order.. read more

Favorite hamburgers and fries. Service is great and costumer service is good too. Clean environment.

I didn't receive my item from them . I ordered on DoorDash .I called the store and they diddnt answer

Ordered lunch while the cashier, Anthony, was non-engaged and not paying attention to the order. While I asked questions, he bluntly explained the menu. Upon completion, he did not read the order back as its normally done when coming to this establishment. When we received our order, two burgers were missing, and one was incorrect. Normally employees of this 5-guys have demonstrated outstanding customer service. That was not the experience we had today. I am disheartened with their brush-off attitude towards customers. read more

Went there yesterday got very bad service they put mayo on my burger I pointed it out to the young lady that my burger had Mayo and I specifically asked for no mayonnaise. I told her the burger just needed to be remade . she wanted to argue with me so I told her somebody could've had a allergic reaction she argued are you allergic to mayo I told her we might not ever come here again I felt so unwelcomed. I just wanted them to remake the burger with no mayo but she had a bad Attitude. Will not be back! read more

13$ for a single paddy cheese burger regular fries and drink? Then get serve from a paper bag to dine in? WTF not sure if this is like pink berry or some other trendy store where you don't get what you pay for. Very very disappointed. Burger looks sad eating on a paper bag feel like I'm on a field trip. Don't see what's the big deal Oh I forgot, every table dirty and no one to come out and clean it for you.. for got to put a self serve sign at the front read more

Five Guys - Sad - Burgers Near Me - Fontana, California

Cashier named 'Maria G' seemed to be over her job and being unfriendly to me while I was ordering...

Crappy food and crappy service. Don't waste your time. Food is dry and and bit fresh. Bacon been sitting around for days. Stay away.

Tasty burgers at decent prices. Their fries are super addictive. It makes me smile every time they put extra fries into the bag. Why don't more places do that? The staff is always friendly. Their shakes are great, and the staff doesn't mind when I ask for extra chocolate. I think the Inn-n-out burger patties have much more flavor but Five Guys toppings make up for it. read more

Was kind of let down, but I prepared my mind for it. First off, I think it is way overpriced. The guy at the counter confused us when we wanted to order fries. Ordered a large cajun fry and expected a mound of fries for the price. There were three of us, and was just a cup of fries and then the guy threw a few in the bag. Burgers were ok, got a bacon cheeseburger. $6.50? For the price the size was not up to par. But it is what it is.....don't think I'll be back ever. I compare this place to George's, in and out, and fudruckers, and Five guys is far behind when it comes to those places. read more

Five Guys - Hmmm....not bad, but not impressed any.... - Burgers Near Me - Fontana, California

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Was I supposed to receive 4oz of Cajun seasoning at the bottom of my fry cup, this making the majority of the fried inedible?? If I wanted a jar of Cajun seasoning I could've just walked next door. read more

Five Guys - Roughly 4oz of their Cajun seasoning. If I wanted seasoning, I would've went next door to Stater Brothers. - Burgers Near Me - Fontana, California

The comparisons between this restaurant and In and Out are inaccurate as they are too different. It's not a bad cheeseburger and I respect the cleanliness of the restaurant but this is just burgers and fries in a bland little storefront. Johnny Rockets type food without the "kitsch". I had the bacon cheeseburger, he had the double cheeseburger, we shared a fries. Okay, diner burger. Plenty of bacon and lots of fries, both good, not great for the price. Overall: over-priced. Thanks for the peanuts. read more

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It's no in-n-out.. But really there's no comparison. Like previous reviewers, I was suckered in to trying this place. The first time I tried it (Rancho location) I was not impressed.. And with the $50 plus price for a family of 5, I was not impressed. It was nowhere near the quality of what I expected for the price. That being said, this location opened secretly about a month ago and because we live less than a mile away we figured we would try this place again. This is the secret to a great 5 guy burger. When you get your burger, immediately open it and put salt and pepper on it. Then close it up and consume. I ordered (reluctantly) a regular cheeseburger with mayo, mushrooms and bacon and it was friggin delicious! The Cajun fries are bomb.com/awesome and I will order them again. Everything was perfect this time! If they just added a little salt and pepper this place would be a 5 star burger joint! We will be back!! read more

I found a dead fly in my protein burger luckily I always inspect my food before, also the burgers were too watery it kept running down my arm. I just don't understand how the dead fly got by them when they were wrapping it? Anyway I don't recommend this location the one in south Fontana on Sierra is better read more

Five Guys - Burgers Near Me - Fontana, California

Love this place! Love that you can munch on free peanuts while you wait for your food. The service here is so good! They are quick to take orders and make your food. The burgers are juicy and taste fresh. The grilled onions add good flavoring. Highly recommend this place! read more

My 2 times eating here have both been above satisfactory. The people who work here have all been extremely pleasant and helpful. I get the little cheeseburger all the way. That just means a single patty ( normal size burger) with all the toppings. I love that while you are waiting they have peanuts to munch on and considering the food isn't frozen,the food comes out pretty fast. The fries are among the better fast food fries. read more

This location used to be pretty decent. Service was always okay, but burgers were on point (both flavor and juiciness). Not today. The girl that called my number literally threw my order (which was bagged) onto the counter without another word. Okay, fine. I'm hungry so as long as the burger is good....nope. I've never eaten a more bland, overcooked, DRY burger before in my life. It tasted horrible! Mind you, this used to be one of my favorite local burger joints to eat at. I've had day old burger from McDonald's that tasted better. Much better. The last time that I ate here was over 6 months ago and it was good at that time. I don't know if the quality has gone downhill overall at this location or it was just a one time fluke, but it was bad enough for me to never want to return to this location again. If you do decide to go, I hope it was just a one day fluke for the sake of your tastebuds! read more

Yuck, don't waste your time or money on this food. Go down the street to In n' Out. The only good thing here are the fries. The place is filthy, due to peanut shells and other debris all over the floor. The tables were also not clean. I DID see the employees try to clean up a big spill over by the soda machine and tables while I was waiting, but it has to be hard for them to stay on top of the mess due to the peanuts. Also, the burger was so incredibly bland. DO NOT get the mushrooms - they are slimy and gross. The sauteed onions are flavorless and mushy (unlike In n' Outs yummy sauteed onions). And how do you mess up bacon?? BACON!? It was flavorless and not good. This was my first and last time trying Five Guys. YUCK read more

The burger was great. Messy but great. I wish they had paper plates to help contain the drippy-oozy mess. The fries were iverc read more

I love five guys. The food is really good. The burgers are on point. Their cajun fries are so good and plentiful might I add. I normally dont like wide fries but the cajun stuff they put on theirs are so good. They have a huge selection of sodas too so I can get diet caffeine free soda here. It is totally worth it. Staff is always friendly. Most times I come in it is pretty clean too. Which is about all you can ask for in a fast food place. Love it here. I really really love it. I also recommmend getting a side of A1 sauce to dip your burger. So good. Great job five guys. read more

This should be a 5 star review!! I love the burgers, that's why I keep coming back. If they ask what you want on your burger, you would think they would put on what you ask for. Not really how that works here. I have had them get my order right twice, every burger, with everything requested. Usually 3 burgers and a large fry to share. 7 other times, 1, 2 or 3 of 3 missing items, at least they get the fries right (a 50% shot) regular or cajon? I will still continue to be a customer, they (the burgers & fries) are that good. read more

If only the burger was as good as the concept.. To sum it all up, pick your burger size, choose from a pretty wide list of unlimited toppings, and add fries and a drink. I like to order the little hamburger with lettuce, grilled onions, grilled mushrooms, grilled jalapeños, ketchup, and mustard. The only difference between the regular sized burger and the little is how many patties. Little has one and regular has two. I noticed that the past couple of times I've been here, my burger falls apart and becomes really messy. I don't like that, especially when my patty breaks apart. GET THEIR CAJUN FRIES. They are soooo good. I don't know how they measure each size, since they fill up a little cup and pour some fries into the bag, but honestly their fries are the only reason I come back. Five Guys is known to have those cool drink machine (even though most places have it now too). It's cool, but their drink station gets messy. read more

They are okay burgers. Like, I wasn't necessarily impressed by anything. Burgers are a good size, cajun fries come in huge quantities, and are good, and the drink selection is obviously good. Service is okay, place is dirty, thanks to peanut shells and dirty tables...not bad, not great. read more

Five Guys - Burgers Near Me - Fontana, California

I love the burgers here...I have the option of adding grilled onions and grilled mushrooms and bacon on top of regular hamburger toppings. The ingredients are always fresh, the place is clean, and I've yet to encounter one unfriendly employee. People are always comparing this place to InNOut, but they're simply not the similar enough. The taste is absolutely different but not better or worse. It all depends on your personal preference. The fries are the reason I give it 4 and not 5 stars. They're just not up to par with the rest of the food. Soda machines are cool, except when they are all out of the good soda flavors. I'll definitely be coming back. read more

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don't use curbside pick up if you expect to get your food brought to your car. & don't use the link they send you to tell them you're coming or here because they don't care. waited 20 minutes before having to get out of my car to find my food just sitting there & then when i ask if they're doing curbside they just give you attitude and tell you that they can't tell if you're here or not after they looked 3 times at my car which i gave a description of before arriving. you need to train your employees to have manners & better customer service. no apology or anything. just attitude. if you don't like your job you should quit & find something you like to do. go to in n out instead, better service and food read more

Alright, we've ordered from them in the past and haven't had an issue. We were craving good fries and we knew their Cajun fries were what we wanted. I'm not sure what happened today but the food was AWFUL. They didn't give a ton of fries like normal and we got a large fry. The burgers didn't have everything we needed on them and the little fries we did get....over seasoned to the point we couldn't eat them. Won't be going back for quite sometime. Maybe they just had a bad day but it was not good today. ‍ read more

I love five guys! Everything here is simple and good and grilling the toppings is literally the "cherry on top." I order my fries with light Cajun. The employees at this location seem nice; they all look so young (or I'm getting old). I avoid the peanuts but they're free if you're into that. Pricier than other burger spots but I believe you get what you pay for. read more

Expensive and nasty salty fries also chair was dirty .. In and out is 100% better..I will not be going to Five guys read more

Five Guys - Burgers Near Me - Fontana, California

Amazing place! Love that they welcome you with complementary peanuts. Great place where you can choose the toppings on your burger and how you want it done. For example, grilled mushrooms, grilled onions and other condiments. Their Cajun fries are the best. Some may say they are spicy but it's more of a tad kick of spice, nothing too crazy. I haven't tried their shakes but i heard they were very delicious too. read more

Five Guys - Love this place! Best place to choose what you want on your burger. - Burgers Near Me - Fontana, California

This place is full of a**holes. The service here is really terrible, the worst I've experienced in my short life. Everyone is rude, condescending, and dead inside. The food is "okay", but not good enough for me to comeback. It might of tasted the way it did because it was made by pieces of sh*t. Thank you for being f*cking rude, I hope you close down forever and you all lose your jobs you sacks of sh*t. read more

Awesome staff! Not from around here we were meeting a friend here to carpool together I went inside to buy a drink and thankfully their bathrooms were open! This stat was so so nice even though I only bought a soda and the guy up sold me to get a large! read more

Burgers are delicious and fresh. Also service ia fast and excellent. Fries are very good as well. Large servings.

Was craving a real burger so I headed to Five guys. Got the double bacon cheeseburger extra cheese of course lol. Love how friendly and accommodating the staff always is. Fries are always on point as well. Loaded up on peanuts while I waited for my order. Even got my son a hot dog which I never even realized they offered! Awesome visit over all and will be back again. read more

Five Guys - Burgers Near Me - Fontana, California

I came in today with my family of 5. We are so impressed with all the guys working today! David, Anthony and Charles were awesome! There was also another guy who I didn't catch his name but they offered amazing customer service and a mighty tasty meal! They even accommodated my three year old's request for "just buns". Not all good establishments will oblige. I want everyone to know that the customer service here is top notch! read more

I decided to take a few minutes to let you know, if your in North Fontana and you like burger and fries, Please stop by this location. I can not believe how great the food taste, really hit the spot, BUT, the best part of all at this location is the Customer Service, extraordinary, exceptional and excellent. They are ALL very polite, kind and professional. I will definitely be making a trip back. Two thumbs up to the staff!! read more

First time we ate at a Five Guys. Can't complain about anything. The burgers, fries and my shake was really good. The staff was really friendly and they had someone out cleaning the dining area. read more

I love this place. And I am in-n-out fan. These burgers are awesome. I love that they tell each other when I get there. I feel so important. Its sad there are no chairs and a table bit you're there for the burgers and Cajun fries. Did I mention how yummy these fries are. Oh and the staff is super friendly. Nice place. Nice people. read more

Overrated and overpriced. I really do not see the appeal of this place. The habit is much better and not as expensive.

Only one bathroom open and it's disgusting. Alerted staff that someone crapped all over the toilet seat and people literally have pissed into the drain. It's not busy and everyone is just standing around chatting. read more

No shake mix until Friday - tells me you have no idea how to run a business. Sad for five guys they can't find decent employees to do ordering read more