Best advice I have is to call ahead and place your order. It will save you a lot of time waiting. But they don't "drop" the fries until you get there. read more

Upsettingly horrible. Overpaid for undercooked, nearly raw fries and a bun that tasted two weeks old. Usually a solid place to eat but the fry cook who also was putting preset together was backed up 12 burgers with French fries sat WAITING to be dropped. When we got out food after a stupid long wait, the bottom was soaked through with greasy and the top was as crisp as a cracker, then the fries were literally barely half cooked. Upsettingly bad, had I not been heading to a concert and starving, I would have refused it and made a scene requesting the employees try the garbage quality. read more

The hamburgers are excellent and the fries are done good. Milkshakes are okay,except when they are out of Oreo bits or the machine is not working. Pricing: $3.00 for a regular soda, are you kidding me? $2.49 For a bottle of water, that's insane read more

Incredibly slow service on a Thursday afternoon. Next to no customers, 3 employees working. No excuse for waiting 30 mins for one burger.

The floor was really nasty, slippery with grease plus garbage, napkins and of course peanut shells every where. Not good.

Worst food ever! The place was dirty. Several tables had crumbs. One table had peanut shells underneath. I didn't see anyone cleaning. The layout of tables was horrible. Several tables were pushed together in sets of three which wasn't ideal for 2 people. Chairs were dirty. Had a difficult time finding a clean table to sit at. Waited about 20 minutes for our food. Veggie sandwich and little burger. I couldn't even pick up the sandwich because of greasy, soggy vegetables that had soaked into the hamburger bun and caused the whole thing to collapse. I had to eat it with a fork, but ended up throwing most of it away because it was just inedible. Really, just spend the money on better quality buns and train your cooks not to overcook veggies. Husband's burger, didn't hold up much better. He also ended up going for a fork. Fries were ok. Definitely won't be going back! Waiting for Panera to open. In the mean time I kept staring at Burger King and wished we had gone there instead! read more

Extremely slow. Ok to good burgers. Staff is loud and disruptive. Always dirty tables and floors. Only positive is they usually get my very simple order correct, but I have noticed they mess up other peoples. Dissapointing as other 5 Guys can be good. read more

Five Guys - Burgers Near Me - Concord, California

The burgers are good, but over priced. I appreciate the fresh factor in the way that they prepare their food. I was just expecting an exceptional burger based on a lot of the reviews.... I do not enjoy the french fries. Although you do get a lot of them, they are not my style. I prefer less greasy, crunchy fries...but they were fresh. I won't rush to go back, but can't say that I never will again. read more

Always have to wait even if you put an online order in. They are super cheap about fries! Two large fries here equals one large fries anywhere else. Understaffed and not as good as the other locations. read more

This is a hamburger hot dog joint. So, expectations should not be that of a sit down restaurant. Pros Fresh ingredients made at the time of order Best hot dogs, especially with everything on it Love the fountain drinks and ice tea option Prices good for the quality Cons Probably a better Wrapping to hold the burger and hot dog together so the condiments don't fall out read more

Nice fast food place! I can taste the freshness! The beef patty for the burger is very decent (quality and quantity - large portion). Fries is fresh cut and A LOT! And most importantly, service is great! Happy employees, nice and warm. read more

Burgers were not up to their norm- buns tasted like they changed them and they were beyond soggy- the fried were wayyyyyyyyy over salted- shame I have always liked these guys read more

Omg this place is so good! The food is super tasty and fresh. The employees are consistently nice and friendly. My favorite part is how easy it is to place your order online, pay and quickly pick up. You can save your online order so next time you can literally place your order and pay while at a stop light on the way to pick up your food. Perfect! read more

Service sucks. I waited 30 minutes for 2 burgers! Outrageous and it wasn't even busy. I always wonder why I skip out on going to five guys and this is another reason why. read more

i'm going to make this one short but not sweet. redeeming qualities: 1) softness/freshness of the bun 2) awesome vending machine the rest: 1) soggy fries or undercooked fries 2) in general mediocre burger (all the fixings won't help it) 3) you have a microphone to call out numbers when orders are ready but you don't use it?!? come here if you are absolutely starving and have no other choice but other than that stay away. you are better off spending your money somewhere else. read more

A week ago or so my friend and I was driving to Burger King and I noticed this place opened up. My boyfriend and one of my friend came to my house and we were deciding where to go to eat. I told my boyfriend this place opened up and he told me its the competator of In-N-Out. I didn't know that. I didn't eat here before, first time. But my friend said its expensive but goot quality. So we walked there (across the street from my house) and looked at the menu what they have to offer. It's like In-N-Out, but pretty expensive like my friend was saying. My boyfriend got a cheese burger (all the way without grilled mushrooms [he hates mushrooms]) and I got a hamburger (all the way) with french fries. My friend just ordered fries. We didn't know what they ment by "All the way," but it included mayo, lettice, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup, and mustard. I reallized half of these things I don't like with my hamburger like pickles and onions, but when we got the order, the hamburgers was HUGE! and they put 2 pattys. I didn't expect it to be like that. It was a good thing, but it's messy. The fries was kept in a cup but had leftover or was overflowing the bag. We had to take out the fries. My friend didn't finish her fries too. Also It was getting greasy. Like the bag was greasy that she had to ask for another bag. I didn't expect it to be this good. I consider it is better than In-N-Out in a way (quality), but pricing, I prefer to pick In-N-Out (a lot cheaper). :) We're gonna definatly come by again! :) read more

I want to give this place the love they deserve. I just had an incident with an F*****ing B*****th in the crosswalk, she was in the wrong, her car was totally in the crosswalk, so when I walked in I was a little steamed, and told the cool dude about it, he gave me a cup for some water. I totally felt the love here. What did I order? That is a great question? Well...I was stinking starvin!!!! Just like Marvin!!! I had ordered a Bacon Double Cheeseburger and a small order of fries. I was ready to eat right away once the food was ready. I really like the layout of these places. In some ways Five Guys reminds me of Fudruckers just a much smaller menu. I took tons of pictures when I was there that I will also post on Yelp. I can tell that the people that work here are very friendly and get along really well with each other. When I had to go was my hands...yes...this food is very greasy!!!!!!! Duh!!!! The young gal that works there Taylor cleaned up my mess. Thanks Taylor for doing so and thanks Five Guys for filling up my stomach. Yes, and as it should go with out saying Edgar was very clean. I will be back!!!! Pictures to come. read more

Quite a cluster f%#k. Check your order before you leave. Severely under staffed. My order was crazy wrong and there was no manager. Just nice kids over worked with zero leadership. Poorly run business. The sad thing is they have a good product and great workers. Just no manager running the show. I won't be back!!! read more

Love this joint best burgers in my opinion also the music is great as well I always order the bacon cheeseburger with grilled onions and mushrooms BBQ sauce and mayo read more

Best burgers near me. Fries are excellent and so are the hamburgers! They make it the way you want it. That makes a great burger every time ! Please tip the help. They deserve it! read more

Wow, talk about disgusting food! Never again will we go here, I tried the cheese dog. Melted American cheese on a sliced wiener is not good. Grated cheese you morons! The hamburger was just bad, I mean who eats this crap? This chain ranks right up there with...NO ONE! read more

The two things that blew my mind away when eating at Five Guys for the first time is how you can add whatever toppings to your burger for FREE and the different selections of flavors of sodas you can get. Other than those things I thought the quality of the cheeseburger that I got was just ok. The person that made my burger put WAAAAY too much mustard on my food...and this is coming from someone that loves mustard. I personally prefer an In & Out burger but my husband begs to differ. I'll give them another shot but only because my husband likes this place. Hopefully my burger won't fall apart next time!! read more

A very nice and well-kept location! The employees there are very friendly and upbeat and made me feel welcome. The burgers were as expected, very awesome and delicious. The only problem I had was very minuscule, I felt the lighting was a bit dim inside. Also! This place has that super cool touch screen soda machine, also very awesome. Where else can you find lime/lemon/orange flavored coke? read more

Great bacon burgers and lots of toppings to choose from. Very clean facility, everybody seems to be very nice and having fun. Good is always hit and a ton of fruits. read more

I seriously don't get what all the hype is about. It is nothing special. They burgers are cooked well done, and I don't think that enhances the flavor of the meat. I ordered a hamburger, and got 2 patties when I really don't like that much meat. It was overall bland and boring. I didn't even really want to finish it because it became tedious and monotonous. The decor is red and white...just like In N Out. And free peanuts? Who cares. Peanuts don't go with burgers and hot dogs in my opinion unless you are at the fair. read more

I was not Impressed by the service here. I've enjoyed other locations but this one is super slow and they don't know how to communicate with the customers. read more

What a hamburger joint should be. Simple, Delicious and Family Friendly. No extra charge for toppings. And the milkshakes are to die for. We frequently have dinner here. My kids enjoy the peanuts and soda machine. The staff are always very enjoyable and make the kiddos crack up!!! Thank you Five Guys. Keep doing what you do!!! read more

Oyyyy - are you kidding me??? Greasy, inedible and completely disgusting. The fries soggy and grease ridden. The burgers a mushy, disgusting disintegrating mess. The hot dog was completely inedible. The one and only good thing - the soda machine - awesome, but the drinks themselves - my diet coke has zero flavor! Go away please.....I'd rather we had a fresh choice....Now this is sad - Carl Jr - way better quality and taste. Never ever again. read more

Too long didn't read: nearly all recent reviews are 1 star. Don't bother with this place, it went downhill fast. Also, I posted this months ago on this location, but somehow it ended up on a 5 guys in a different state. I'm pretty sure I didn't screw up the location of where I posted this... seems shady. Original review: Terrible. I called in an order and was told they would get started on the burger, and wait until I got there to drop the fries. I walk in 10 minutes later, check in and pay. They tell me it will be 2 minutes while they cook the fries. I leave a tip, grab a drink, and take a seat with a clear view of the counter. I was the only customer there, which seemed odd to me with it being 5pm on a weekday, but I didn't think much of it. In retrospect, a place with food as good as Five Guys being empty during prime-time on a weekday should have been a massive red flag. 10 minutes go by and nothing. Odd, but whatever, maybe the oil wasn't heated up or something. A minute later a guy walks in and orders. Another 5 minutes go by and a lady walks in an orders. 5 more go by and the guy gets called up, his order is ready, and the lady has just been given one of her bags. Now I'm pissed. I go to the counter trying to not take it out on the cashier, she wasn't there when I first walked in. She called out to Damien... or Darrel... Darnel? Whatever his name was it started with a D. She asked if he forgot about me, he froze looked at me, and sort of half-assed said he would drop some fries, then suddenly stops like he changed his mind and straight up lies. He says he called my name earlier but I never answered. Keep in mind I was the ONLY person there for the first 10 minutes, with a clear view of the counter. No one called my name. I could see my bag still sitting on the shelf and it clearly never had fries put in it (not a spec of grease visible). The cashier could also tell he was full of it, and made him come give me my money back. I walked out of there with nothing but wasted time and a tip I will never get back. I should have made him dig the tip back out of the tip jar and give it to me, but I guess he gets to keep my tip for doing nothing. Lesson learned. I will NEVER leave a tip in one of those jars ever again for any business. I will also not be frequenting this place. The service was OK when it first opened, but the last 3-4 times I've been there over the past year it seems to have gotten worse every time. read more

I wrote to their "customer service" through their website but they didn't bother to respond so I guess that's my answer as to how much they care about their customers. This location isn't as good as the rest. They don't seem to follow the traditional Five Guys methods. For example, when ordering fries everyone know they add another mound of fries inside the bag. Not here, I got 4 fries in the bag and those might have fallen out of the small fries container I ordered. I'm also not sure but the burgers are smaller... That's not The complete reason why they're getting a 2. This location has a habit of not putting people on hold and just set the phone down. Can you think of anything bad that can happen if you don't use the hold button? RIGHT, you get left on hold and forgotten. If you call back? RIGHT, the phone is off the hook you can't get through! This has happened to me 3 of the last 4 times I've tried to eat here. You can hear everything so I heard that they were done helping the in-store customers. The first time I even heard their goofing around, bad language and all. If you're really in the mood for Five Guys do yourself a favor and drive to the Pleasant hill location. You'll be better off and you won't waste your time if you're calling ahead. If you happen to need something in the area, try Carl's, Nations, A&W that's are close by. read more

It's no Smashburger, it's no In and Out, but it will do in a pinch. What it is is close to our house and we were craving a burger. The kids working there are super friendly and polite. The place just isn't very clean. Tables need bussed and the peanuts need swept up. My burger was very good, fries were not. They are too thick and bland tasting. read more

I still love my In-N-Out, but 5 Guys gets a bonus star for offering BACON! And the Cajun fries ain't half bad either. Don't forget the free peanuts while you wait! read more

These guys know how to make a burger! The meat is juicy, not over cooked, not under cooked but perfect. I believe they get their products from local farmers which is a plus to support the local economy. I love the fries, get the spicy ones. I've always had great customer service here and the place is kept clean. read more

Second time trying Five Guy's and my mind hasn't changed. I mentioned I liked the food just ok for other locations and that itself hasn't changed. This location is like the others, plentiful peanuts, and a good number of options on what can quickly turn into a large and rather expensive burger. They were one of the places open later in the area though, a godsend to Sunday night where no one felt like cooking! read more

Wanted to see what the hype is all about, ordered the Hamburger for $8. Instead got 2 paper thin patties that had ZERO seasoning, so they tasted like paper too. The bottom started to disintegrate on second bite because they put grilled onions and mushrooms under the meat. Yeah. That was the worst hamburger ever. I regret spending $8 on that :( The place was a mess too. Felt like i was inside an asylum. Oof. No more of this junk. read more

Dirty store, rude staff, kid was sweeping the tables off with the broom after sweeping the floor. Highly unsanitary

Good burgers, fries are okay. Better than fast food. They have a great coke machine so you can get almost any drink you want.

This place looks to be getting better. I came in for dinner with the family and we had a great experience. The food was delicious. We expected to wait longer for our food than we had to. The staff was friendly and knowledgeable. My big clue to how clean a restaurant is the bathroom. I was shocked. Very clean. Great job 5 Guys! We will be coming back. That's for sure!!! read more

Always wanted to try their burgers. So me and my wife stop by for a quick lunch at this location. I was really surprise on how great their customers service is. Every one is helpful and always smiling. Burgers were great their French fries are ok that's about it. Keep it up !!! read more

OK. This place sells hamburgers and hot dogs. Please explain HOW, for the 3rd time in a row, they are out of hot dog buns. This is ridiculously bad management. read more