We've visited this location at least seven times since it opened. Each time we've visited when Marlin has been working, the service is nothing short of exceptional! (Note: We stopped to ask his name because we wanted to make sure he got the recognition he deserves.) And if you ever wonder which employee is Marlin, look for the fellow who bears a resemblance to Morgan Freeman. Certainly a distinguished young man! I'll focus on our most recent visit, we were fortunate to get in before the dinner rush. The burgers and fries were great as usual. What we noticed most, though, was Marlin's ability to move the employees around as the restaurant began to get busier. It appears he knows the areas where certain employees work best and they worked like a team. The other thing we noted, was his attention to the customers themselves. He would assist those who hadn't been to a Five Guys before and provide them with more details on how the ordering should go. He expedited several orders by telling the staff what to begin preparing before the order was even completed. To be honest, we visit this location over other places to eat not only for the good food, but great service. While I may have spelled his name incorrectly, it is with hope his management values and recognizes him as an asset to their company. Lastly, the only draw back to visiting Five Guys, and not just this location but all, is the prices for the food. With just the two of us, it's not horrible, but I certainly couldn't see how a family could afford to dine there. It might be a bit steep and lacks affordability. Both of us diners deal with employees as part of our jobs and know a good one when we see them! Great job Marlin....see you soon! ~Jen and Marvin read more

They are always nice and professional here. Great fresh food and it's clean and quiet. Luv the fresh burgers. Cheeseburger with bacon , grilled mushrooms, jalapeños, lettuce, tomatoes and pickles. Please add avocado to the menu. Lol!. Also, I noticed the tables outside. A nice spot to sit outside when it's not too hot. read more

Five Guys - Outside seats for the beautiful weather - Burgers Near Me - Bradley, Illinois

Late night crew, service, and food were AWESOME!!! Husband and I had last minute shopping to do before heading back to Indiana. It was near closing, I asked if it was ok, being since it was near close. They welcomed us in, and made us the best food! They were so polite and respectful! In fact, we left and said, "That was the best of people we have encountered in the fast food industry"! We truly felt welcomed and taken care of. Want to tell them THANK YOU! Night crew Dec. 19th 2025 People like you make this world a better place, read more

Five guys never disappoints! They're pricey but it's worth every penny. The burgers are cooked perfect with so much flavor and the fries are so good! The shakes are also amazing. 10/10 recommend read more

Solid burgers, but the burger was a bit dry. I asked for bbq sauce, but there wasn't enough. Peanuts and Cajun fries were great as always! read more

Five Guys - french fries in paper bags on a table - Burgers Near Me - Bradley, Illinois

The food was pretty good, I loved it :D! The service was also nice, really nice people and seem like they get busy. The ambiance was pretty relaxed, not too much happening and I liked the environment. read more

I am a special needs teacher and my high school students worked to earn a trip out to eat lunch. Without question, they voted for Five Guys. We arrived on 12/16/2024 to signs on the front doors saying "Cash Only." Luckily, my students had brought cash to practice money managing and communication skills by doing their own ordering. The staff on duty were excellent, patient, and encouraging to my students. They allowed the students time to consider their orders, add it up to get the total, and make sure they had enough cash. Miss Stacy was excellent with my students, and gave them a very unique opportunity. Many thanks for this wonderful learning experience as well as DELICOUS food and a clean atmosphere. My students mentioned going back soon! read more

The gentlemen that took my order and made my food was thinking awesome! Everything was perfect! So kind and the food was so good! Great experience. I believe his name was Yanita! Thanks man for the great experience! read more

Always great burgers. Came in hungry and was not disappointed. Great fries as well

Their burgers are delicious. The, y don't skimp on their delicious fries. They pour lots of extra fries into the bag along with the serving of fries you order. read more

Poor quality food, place has really gone down hill. Sad that the place known for their burgers is now a joke. Look at the size of this 9$ burger... get out of here! read more

Five Guys - Cheeseburger - Burgers Near Me - Bradley, Illinois

bad experience, burgers have no flavor. customer service was friendly but the food did not match price

The place was very clean and workers friendly but the fries were horrible! They were so greasy we couldn't eat them. My cheesy dog was good but had so much mustard made it sloppy to eat! My husband had a loaded burger w/o onions and although he said the burger was good, just too sloppy to eat! Attached is a picture of our bag showing all the grease from the fries! read more

Five Guys - Five Guys bag showing French fry grease - Burgers Near Me - Bradley, Illinois

Good food but their prices are really high compared to other burger places, use to come here often but now with the increase in prices it's a once a month stop. read more

Excellent burger with all the components nicely balanced, I think they even use thicker pieces of cheese to help. Their fries are the best, I love that the have malt vinegar available to use on them. They also have the coca cola freestyle machines so I can enjoy a diet vanilla coke. read more

Five Guys - the interior of a fast food restaurant - Burgers Near Me - Bradley, Illinois

We tried to go at 9:30 on Friday night and the door was locked. Employees inside looked at us but wouldn't open the door. Shows they are supposed to be open until 10pm. They lost several customers that night with many families coming from a competition at a nearby venue. read more

Had a Hot Dog and it was the sloppy and messy. That means it was very good. And always great fries. Curb service because of the pandemic was good very polite. Mmmm the fries. That's potato heaven. read more

This is my wife's favorite burger place. She likes the cajun fries and the huge selection of burger toppings. I like it cause the burgers and fries are cook fresh to order and the servings are big, so you always have left overs. I've never had a bad meal or poor customer service and you can snack on peanuts while you wait for your burger to cook. Two thumbs up for me and four with my wife. read more

Came here on a Wednesday at 1pm. Only 2 people in line, so my order was taken quickly. I ordered a double cheese, small fry without salt, and a drink. I got my drink and went to wash my hands after paying...4 minutes after that my food was in my hands. Hot, fresh, correct, and tasted great. I travel regularly for work, so I've been to quite a few different Five Guys locations in the Midwest...and if you come here because you've had it before, you won't be disappointed. Thanks, guys! read more

Five Guys - Yum. My daughter and I would come here just for the fresh, free peanuts. - Burgers Near Me - Bradley, Illinois

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I regret leaving a tip, the cashier was not friendly & the chips which are so good. When hot were cold & dried out, when I asked the girl was not helpful! read more

I am a huge Five Guys fan and still will be going forward. But I must admit this five guys needs help. When I arrived there was only one person visible working. After ordering and watching the kid try his best to get all the orders taken care of finally 5 more employees came out from the back and started helping too little too late. Fries were old and not fresh very disappointed. read more

Horrible customer service absolutely horrible no hello no nothing I stood there while he stared at me also really dirty inside not enough employees didn't see a manager on the floor either read more

This place has never disappointed myself or any guest I have gone with. Your staff is always so friendly and honest with food portions! Serious great place to eat! read more

Yes portions are huge, but that's all the positive I can give, multiple experiences, the burger was dry, she literally leaned on the spatula and pressed the burger, huge no! No seasoning whatsoever, dry and bland.... my fries were barely cooked. Seems to be this one group of workers because my experience in Champaign and Schaumburg were 5*! read more

Great tasting burger one of the better 5 guys around nice workers clean establishment