Solid location when it comes to Five Guys locations. Came by with a small group recently for dinner. They've got a few of those ordering counters, but honestly the guys at the check stand do it the best and the fastest. Things are pretty clean in here, and they have decent seating for smaller and larger groups. Ordering is a bit slower than expected, but still relatively fast. They've got a lot of guys working the back, and none of them got the rudeness or sass that you get at other fast food places around the Philly area. Only knock is that sometimes my bag comes out and it's already super greasy and hard to hold. Usually it's because the fries are scattered all over the place in the bag. Depending on how I'm planning to eat (immediately, in the car, in a little bit) this is more of an inconvenience, but definitely not too bad of a knock on other great service here. read more

"Consistently Delicious and Worth It!" Five Guys never disappoints! The burgers are always fresh, juicy, and made to order exactly how you like them, with tons of topping options at no extra cost. The fries are perfectly seasoned and come in generous portions--definitely a must-have, especially the fries! Yes, it's a little pricier than fast food, but you absolutely get what you pay for--quality ingredients, great taste, and a meal that leaves you full and satisfied. Definitely one of the best spots for a burger and fries! read more

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The service is trash. The food was disgustingly disappointing. Look at this grease on the bag of fries. read more

Five Guys - Greasy ass Large Fries and Milkshake with 90% whip cream - Burgers Near Me - Bala Cynwyd, Pennsylvania

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I came in after a drunk night all of the staff was AMAZING! Very accommodating ! Gigi, Zay, Jay, Jordan & Jhair were so sweet, they ran out of bacon but they made sure me and my best friend left happy & fulfilled. My burger was amazing & so was my oreo shake Gigi made me! Thank you guys !!!! read more

we go to this particular location at least once a week and they are than any other location. The customer service is fabulous. They are attentive workers. Everything is made perfect. Other locations either give super smaller order of french fries or the cheese isn't melted, or people are not as attentive so we will travel past two or three other locations just to go to this one. read more

Great food, kind staff with great customer service. I just wish there were more locations.

I will say five guys redeemed themselves. The first time I ordered from them they sent me a burger with everything except the burger! I called them and they sent someone out with the correct order. This time I ordered and I got the Oreo milkshake with whipped cream, double bacon cheeseburger and fries. Everything came correct and tasty. I still would like to order from them again. read more

Stoped by here for a quick bite to eat for a late Saturday lunch. My friend had to use the restroom before ordering, so I stood *outside* of the line area and looked at the menu. For some reason, the cashier kept looking at me. I was just minding my business but every time I looked back at him he was just staring at me, right into my soul. Like man, wtf I'm just deciding what I'm trying to get. Anyways, I ordered the veggie sandwich with cheese and shared the smallest sized serving of Cajun fries with my friend. The veggies sandwich was tasty but the bun was soggy. Also a bunch of veggies were falling out as I ate the sandwich. Still delicious though. Also, even the smallest size of cajun fries was too much for two people. We took them home to snack on later. TLDR: 5/5 for good food, minus two stars for cashier making me uncomfortable af. read more

Five Guys - Veggie Cheese Sandwich - Burgers Near Me - Bala Cynwyd, Pennsylvania

Overall very poor experience here. My order was comically late. I eventually got my burger, which was done incorrectly but after waiting close to 30 minutes I wasn't going to go through the additional aggravation of asking for my money back or the burger to be made again. This location is an absolute disaster, won't return. read more

So good and so greasy, in the best way possible. I came to get a yummy burger after a long day of studying. I brought along a friend who's also from california like myself to try one of their burgers for the first time. I ordered a little cheeseburger, which is their single patty (~$6) and little fries (~$3) which is like a medium fries size at McDonald's and not so little. The patties are made fresh to order and I like how you can pick a lot of free toppings to dress up your burger. It's huge and so tasty and very filling. As a fry fiend, these fries were AMAZING and perfectly soft on the inside and crispy on the outside with the right amount of salt and they were hot and fresh. Compared to in n out (my #1 love) and shake shack, this burger ranks pretty close to those. I would definitely come back and eat five guys and this location was also very clean and employees were friendly and overall great service. read more

Five Guys - Little Cheeseburger $6.15 and SO GOOD. it's a single patty with lots of free toppings added. Bun is soft & patty is super fresh. - Burgers Near Me - Bala Cynwyd, Pennsylvania

Great workers and service ! Will make sure your order is right ! The staff was friendly.

Ordered from uber eats worse burger & fries ever. Burger was filled with grease no taste at all ended up eating grease on a roll. Fries ere cold & dead tried reheating in air fryer (usually works) made 5 Guy's fries taste worse. A horrible meal read more

It's really hard to find something bad to say about this place. Burgers are always on point and I love being able to choose my toppings, A1 sauce!!! if you're looking to mix it up they have great hotdogs. :-) This location was pretty clean and the staff was friendly. If you've never tried the seasoned fries you're seriously missing out! On top of all that they now serve milkshakes. Say what!?!? 5 Guys is now on a whole new level. :-) read more

Five Guys - Burgers Near Me - Bala Cynwyd, Pennsylvania

As I was placing my order the employee took a phone call. He didn't say excuse me. He didn't take the call and say please hold. He answered the phone while I was mid word and began talking. No hand gesture to me, nothing. I waited for over a minute and he kept talking, never even making eye contact with me. So I said "you know what? Never mind". I won't go back there ever. It's incredibly rude and something in I get used to or accept. I run a small business and wouldn't think of doing that for any reason. It's insane. read more

Decided to have this for lunch today and wasn't disappointed! I went before lunch time to beat traffic so I was in and out. I got a little fry and a little bacon cheeseburger. I loved that there was a bun less option so I ditched some carbs lol. When my order was being made the cook asked if my bun less option was due to an allergy and it wasn't. The fact I was asked was impressive but I guess for their sake they need to make sure. I got my burger in a tin bowl and the fries were in a separate bag. I loved every bite! I don't come here often but today made me want to make another trip! Everything including service was great! read more

I have a love / hate relationship with Five Guys. The burgers are absolutely fantastic and the fries are pretty darn good too. But their prices are bordering on insane and the set up of their stores is incredibly inconvenient. Paying $15 for a burger and fries from a quick service burger joint like Five Guys is getting old. I can go to sit down restaurants and get the same meal with an appetizer and pay about the same. Additionally, this place doesn't jive with the clientele of the area. Most lunch time customers in this area or workers on their lunch break looking to get in and out fast. But there's no designated online pickup area and it's usually not even ready within their estimated time frame. In the end, I might be able to justify the price if the service was better. But paying $15 for a burger and fries and having to wait almost 30 minutes? Nah. read more

It's 5guys. Nothing special. Customer service was ok - nothing special, food was ok - nothing special, and cleanliness well / nothing special ( I did use their bathroom and - nothing special). read more

Best burgers in the area! Peanuts, vinegar to dip your fries Great burgers... And the reply card board is a piss!! read more

Five Guys - Burgers Near Me - Bala Cynwyd, Pennsylvania

I still find it strange that people rave about these burgers.... Its a plain jane burger where you can add anything you want to it. They have several toppings you can add at no extra cost. The burgers themselves are like $9 each which is outrageous in my opinion. Especially because the pattys themselves are thin. They always ask if you want to double the burger meaning add an extra patty and thats where theyll get ya! Because knowing the pattys are thin you're like "yeah!" And then they add even more to the price. Dont get me wrong, I have no problem paying for good food. The most Ive ever paid for a burger was $25 and it was the best I had ever had. Money well spent. But not here. Sorry 5 guys, you guys are all hype. Its kind of similar to shake shack...small burger, big price. Oh and McDonalds fries are better.... read more

I have ordered online twice now from Five Guys and I am very impressed to say the least. Both times, my order is ready and it's done properly. All of the employees are very nice and helpful. Overall, great job! I have to admit I didn't think I would be as satisfied as I am with not only what I ordered by the fact that it is always ready, hot and accurate. Well Done! read more

Sometimes you need a greasy burger. Five Guys does greasy burgers RIGHT. There's something about Five Guys' meat and cheese that just *flows*. The toppings are almost immaterial; as excellent and wide-ranging as they are. As long as you're getting a patty of meat and a slice of cheese, you're going to be happy. Personally, I really adding the traditional lettuce + tomato topping to put a little crunch into my burger. You really can't go wrong, however. The fries are also excellent, but they will absolutely leave you feeling like you have a lead weight in your belly. Order only the "regular" size for fries; they end up dumping two full cups worth into your bag and you really don't need any more ( one order really is suitable for a family of four ). Sometimes you'll find yourself waiting a little longer than at other burger places. That really is totally fine -- you'd rather have a freshly-prepared burger than something that's been sitting around. read more

I went during a rush time after lunch, and the staff at this location had me all taken care of. I had ordered ahead, but the app didn't register that I had already arrived. The staff had seen the order and prepared it, so it was fresh and ready when I arrived. They made my milkshake fresh after I arrived and made sure I had the cups I needed for my drinks. I went from thinking "damn I screwed up my order" to getting out of there quickly and happily. Tip big, they're worth it. read more

Prices have gotten out of hand. $25 for a burger fries and drink is absurd. Food still good tho.

May 9th. Business was clean and the staff was great: however, when I got the total for my order I remembered why I do not come often. I was waiting for the bank to complete some business for me so I came next door for lunch. A hot dog with cheese, a regular order of fries and a regular drink was $16.48! I received a good amount of fries but the hot dog was skinny.Love the hand cut fries. read more

Ordered in store while waiting seen a mouse run past in hallway . I had already paid & didn't wanna be bad business . Waited 45 minutes for 2 burgers & 2 fries . Charged me extra for bacon burger & I got a plain . Also didn't pack the 2nd fry . Staff are very rude non friendly. Would not recommend. read more

Ok, first impression - seeing all of the college kids around made me feel like I was somehow going back a few years to my undergrad days. My friend and I walked up and ordered, and they were very friendly. I ordered the bacon cheeseburger (fat, I know), with the regular burger toppings, and I when I asked for onion, the guy taking my order asked if I wanted it raw or fried - which was great b/c I HATE cooked onions. We waited about 15 minutes, but after tasting the food, it was well worth it. The burger was juicy and flavorful and the fries were really, really good. The portions are huge too, I got a regular fry, and by the time I finished eating the ones that fell in my bag, I was almost full - and I hadn't even gotten to the majority of them in the cup. I'll go back, but my visits will be VERY infrequent - b/c I'm sure all of the grease and fat aren't good for the arteries. read more

Five Guys - Burgers Near Me - Bala Cynwyd, Pennsylvania

Why are these hamburgers so good? The two times I've been to Five Guys, I spent the whole meal trying to figure out. I don't actually think that the ingredients are of unusually high quality; the cheese is American slices (plastic cheese), and the buns seem like the cheap kind you get at the grocery store. My wife has a theory that beef isn't ground up as much a other places, but I'm not sure that could have such a big impact on taste. Regardless, I don't think I've had a better burger anywhere. The Cajun fries are pretty tasty, too. I'm a pretty big eater, but I've concluded that small burger, and sharing a small fries is enough for a meal. read more

I'm judging myself for liking this place so much. But I won't let it stop all of you yelp citizens to stop by here. The service, speed and quality all are exceeding expectations at this location. I can't do the whole burger with two patties so I always get the little burger with just one pattie. It's perfect. Fries are so fresh and delicious whether it's regular or seasoned. The soda machine...this is where all the fun lies - so many options!!! I always get diet fanta (I know, why diet?) with peach flavor. It's so good! Service..that's what I'm most impressed with. I am always greeted with smiles and there's one employee (short, female employee) who seems to be expediting most of the time when I'm here and she is so pleasant! Always cleaning up the floor, asking people how everything is and making sure all the customers are getting their food in a reasonable time. I am so impressed with her!!! Anyways... I get five guys whenever I feel like I can't handle my life anymore. And you know what? It works. read more

Good burger, inadequate bun, great fries,nice soft drink selection, good condiments, good service, But $13 bucks for a burger, small fries and a soda??? I think I can do better for the price. read more

All I heard before coming to this place was that this place has the best burger in the city. So I ventured out to Bala Cynwyd for good ol' burgers. What I found here was less than average burger and slightly better than average fries. I'll rant a bit... -I do like that they use fresh potatoes, but do they really need to stack them up outside the kitchen? -The floor near the kitchen is super slippery due to the oil splatter from the kitchen. It's not only gross but very unsafe. -The burger meat is cooked through and there's no other way of getting it. -The patties are thin and the sauce mixture on the burger reminds me of Whopper. -The line was long, and once you order the food, it takes about 10 minutes to get the food. It's no longer fast food. So Five Guys position themselves in weird place in the burger business. They are no where as efficient as fast food chains like Wendy's and Burger Kings (to which I would compare the quality of their bugers). Yet their burgers are nowhere as good as some places that serve really good burgers with quality meat, cooked medium. read more

LOVE Five Guys. I always saw this place when I visited Michael's but never really paid it any mind. I've known friends who went there and said it was good but no one ever RAVED about it, so I was never really worried about trying it until I saw a You Tube video of a guy who does Video reviews of Fast Food places and he made me want to try (Five Guys you can thank him later). I loveeee it, the burgers are hot, fresh and served in a brown paper bag. The fries are also put in a bag, and I love that they are also hot and fresh. One of the things I love best (besides the free peanuts while you wait) is that it's made to order and all topping are free. I highly recommend this place! read more

When I first moved to Philly, my co-workers and I agreed that we would start going out to lunch one day a week. We exhausted the options in North Philly pretty quickly, so someone suggested we drive to Five Guys...I said "What's Five Guys?" Well...my life changed from that moment forward. Five Guys is the In-N-Out Burger of the Northeast. I don't eat red meat that often (actually, I don't eat it at all anymore)...but this place is definitely the spot for a burger. And even if you're a vegetarian, just go for those Cajun fries! read more

My burger was dry and tasteless. I made two separate request for A-1 sauce but that went unfortunately overlooked. The time for delivery was changed at least three times and add to that the end result is a dry tasteless burger. Not happy? Yes not happy! read more

In the search for a temporary In-N-Out Burger replacement, the two contenders are 5 Guys and Elevation Burger. And after 12 rounds of slugging it out.... the winner by split decision is.... 5 Guys. I can't put my finger on it, but this place is just a little better than Elevation. Not by a huge margin, but it is better. read more

Well, this is as close to In-N-Out as I have had in the East. In-N-Out gets five stars. I like eating the in-shell peanuts while I wait for my burger. And you always get a bag absolutely *filled* with fries, so order the small! This is not the cheapest fast food burger out there, but you do get what you pay for in this case. I like that they offer a list of "standard toppings" plus a few others. You can then mix and match and make the burger just what you like. It is a pretty extensive list of toppings, too. Lettuce, tomato, onion, all the way to sauteed mushrooms and the like. They even have malt vinegar on hand for your fries, if you like that sort of thing, like I do. Also, I do believe the cheese on the cheeseburger is a real slice of cheese. It is not plastic wrapped, processed "cheesefood". That's a good thing as no one should eat cheesefood. Ever. read more

Ah, love Five Guys. I've only been twice, but both times it has been great. The burgers are fabulous, and the fries are even better! I tried the veggie sandwich today, which was basically a cheeseburger sans meat. Who knew. It was still great though! And Matt got a cheese dog, which was also surprisingly good! I'm totally a fan. Oh, and best sign on in the shop: "Willy Wonkas of Burgercraft" read more

Over the years, I've fallen in and out of love with other burgers/burger joints, but I've always come back to Five Guys. Mostly the free toppings, but now also because of the "little" fry that actually contains a manageable amount of fries for one person. This Five Guys stands out because of the Coke Freestyle machines (these are in short supply and I'm like a kid in a candy store when I find these) and the incredible customer service. Seriously, never before seen such friendly and helpful employees at a burger joint. Biggest con is that not all of the soda syrups are stocked in the machine every time. PLUS, Five Guys always has great (ie, classic rock) music playing in the background, which tickles my fancy, of course. read more

After living in NYC for a year and having Shake Shack as my go-to, I was really wondering if Five Guys was really as great as I thought it was when I lived back in Philly- and it still is! It's a "disgusting good burger." No, I don't mean like McD's where the contents are questionable, but like just a good burger for what it should be. There are a lot more pretenders out there, trying to make the burger "gourmet" or "healthy". We all know that this doesn't exist. Gourmet to me is like the Peter Luger burger or the Village Whiskey burger but that's about it. Why people compare this to In-and-Out or Shake Shack or McD's, is beyond me. This place stands on its own with basic burger that comes with 2 patties, free toppings even sauteed mushrooms, and fresh cut fries. I love Five Guys because it doesn't pretend to be what it's not. A burger is a burger, and this place hits spot. read more

When Five Guys opened on City Ave a few years ago, I was happy that there would be a closer location to our home. Anyways, for me, this location is a hit and miss. Out of maybe the four times I ordered from here, I was satisfied once. There is a wait at about every Five Guys I've entered, so that's not the problem. I feel like the food is made sloppy here. On other occasions condiments have just been smashed on a burger or hot dog. And the fries have always sucked. Two nights ago, my mom commented on how the cajun fries were not that good. And that was before I even said anything about this location. So, if you're really hungry and you're in that area and don't feel like traveling far, maybe you should skip this place anyway. Sorry. I believe in giving everyone a second or third chance, but I'm really quite done with the Five Guy's location. read more

This is the first Five Guys I had ever experienced and I was hooked immediately! Fresh, yummy burger goodness served up in a brown paper bag with a heaping bag o' fries --- can you ask for anything more? Fresh toppings -- done... you got it... My only beef with this particular location (see my review of the Allentown location which got 5 stars) is that the wait is substantial at times and I've gotten not hot fries a couple of times and it is slightly more expensive than the Allentown location making it a $10+ lunch which I shy away from... read more