I used to frequent this location- loved their burgers and shakes immensely. I started getting sick from their burgers, but would still go for their milkshakes. Fast forward to last night- 2hrs after drinking half their chocolate milkshake, which tasted a little funny, I was up all night sick to my stomach; went to the hospital- food poisoning. Unfortunate. Their floors are never swept and are sticky in spots, the bathrooms are gross, the baby seats are never wiped down, and some of the kids behind the counter act like you are wasting their time when you order from them. I think I'm going to skip this business going forward read more

There's was one person in the restaurant when in. I stood at the counter while 2 girls ignored me for what seemed like 10 minutes but was probably more like 1 minute. Luckily a manager stepped in and told the gi to help me. The whole time I was in the restaurant 2 people worked and the other 2 talked. Cindy had a horrible attitude when taking my order. Like I was interrupting her chat. read more

Food and service were excellent but it was freezing in there! Had to eat with my coat on and zippered which is ridiculous! They make plenty of money on their food. Turn the heat up! Not going back till Spring! read more

Five Guys - Burgers Near Me - Amherst, New York

I don't usually like to rate chains but we really were craving burgers and fries tonight. After we made a stop to grab some drinks, we ordered from here to pick up on the way home since we had the baby with us. When I went in to grab the order, they said they were making fresh fries for our order and only took a couple minutes. They LOADED the bags with fries. The burgers were delicious and the fries were super hot. No one goes to Five Guys for the presentation. They go for the tasty food and tons of it. Overall, it's a great spot for a good quality burger and the fries are some of the best you can get from a fast food chain. read more

Five Guys - Cheeseburger - Burgers Near Me - Amherst, New York

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Almost everything about this Five Guys has deteriorated in the last 2-3 years. I used to frequent this place with my son...no more. Went out tonight for burgers and fries: order was wrong, fries were about half as many as usual and over-fried, burger patty was tasteless, customer service was negligable, price keeps climbing. Pretty terrible. read more

Way overpriced and food was not that great. Seems like it used to taste a little better. Wait time was too long and our fries were ice cold, rubbery in texture. The place was clean and sufficient to eat a burger. Although wait time was slow, the place was not busy at all. To boost business, I would suggest maybe offering a special deal like 'Cheeseburger Wednesdays' for a humpday meal (including drink and fries) for $10. My hubby and I felt ripped off. Ordered mine with mayo, which was like a smidgen, lettuce, tomato and "grilled" onions. The onions were not really grilled - more like steamed for a second, and not diced small, either. So, every other bite had a large chunk of crunchy raw onion. Need to work on quality, too, guys! read more

Anytime I have stopped there for a burger. It has always been good. Never had to wait very long regardless of how crowded they were. I do find them to be a bit pricey though. read more

This food is average at best, over priced and salty as EVER. I would likely not eat here again. If I'm going to pay this much I'd rather get a burger from a better place up the road like Grover's. I came here as my husband wanted a burger and was interested in trying this place. After looking at the calories (which they kindly displayed on the menu) I lost my appetite!! Definitely makes you think about what you're eating. We decided to split a burger, fries and milkshake. The milkshake was the best part of the meal. They let you mix lots of things together which is cool.We opted for the Oreo shake-yum! The burger was nothing special to me. It was average but good- nothing to rave about. The fries were soooooo salty I could barely eat them. I drenched them in ketchup to try and make it better. Overall this place is average 3/5. If you're in a pinch and want something quick and don't care about the price then this is your place. read more

Five Guys - two bowls of french fries and a hot dog - Burgers Near Me - Amherst, New York

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Just average. Fries are always on the soggy side. Burgers would be better if the roll was toasted. Rolls too always end up soggy. With all that said, this place is convenient and the burgers taste good. read more

Five Guys - Starting w peanuts, then fries...burger last. - Burgers Near Me - Amherst, New York

It doesn't really matter to me whether Five Guys or 10 guys or 125 guys make these Burgers, they are still below-par and below-average even as far as fast food Burgers go. I don't find anything special about the french fries either, despite everyone raving about them - and now having eaten at probably a dozen or more Five Guys locations in my life, I can say that they are consistently nothing I would ever want to eat. And yet a large portion of my male friends and a few females still insist that the best burger around is to be found here. The food is probably worth 2 stars but considering the fact that their prices are way higher than McDonald's which honestly tastes less worse... you do the Mathematical calculations. read more

Five Guys - Considering how expensive my burger was, I expected it to be a little bit less sh*tty - Burgers Near Me - Amherst, New York

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"Five Guys beats In-and-Out as most popular burger chain" - top trending story a few days ago. Yay, high 5 guys! This is still my fam's favorite burger joint, and I wish I can slap em with 5 stars but recent visits held me back. On the most recent trip here we ordered two little bacon cheeseburgers with pretty much the same toppings: ketchup, lettuce, grilled mushrooms, green peppers, BBQ sauce on one of them, and tomatoes also just on one. We also ordered regular fries. Note: if you can't decide between regular or Cajun they can split the order 50/50 when you order a regular or large size. We were the only group in there so it was clean, and quiet with light music playing in the background. It didn't take too long for our order to be ready, and the kids sipped on their milkshake while we waited. And btw I think this is the only 5G in the area that serves milkshakes. They were nice enough to split one shake into two cups for me cuz' little peeps + a whole milkshake = sugar rush...definitely didn't need my kids bouncing off the walls so that was really nice of them! Now for the burger. I really wish they have a kid size version because even the "little" is not small enough for little people. Hence, I've to share mine with my little guy and he seemed to enjoy the cheesy beef patty, toppings and bacon. I though it tasted blend even with the ketchup and toppings (didn't add other sauce cuz my kid hates condiments other than ketchup as of date). And speaking of toppings, the mushrooms seems to be undercooked by a few minutes. It definitely was not grilled as it didn't have that nice brown tint. This seems to be the frequent problem I have and I'd love to omit it but my kids love the 'srooms! Also, the tomato slices had a mushiness to it so I had to yank those off the burger. So again, this was not a 5-star burger for me. The fries were fresh and burn-your-finger-hot. As usual they overfill the cup and my spud heads love it! Staff was great, place was clean, fries were awesome but the star of the show was a disappointment. I really hope we've a better burger experience next time so I can truly high 5 to these guys!! read more

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I really don't know what's not to love about this place! I heartily appreciate that every time I visit Five Guys, the employees are so. dang. enthusiastic! Save for Chick-fil-A, there's no other place on Earth where young people are this genuinely happy to have you come to ​eat their food. Tonight I went for dinner. I dined solo, which I often do these days. I'm not complaining or looking for sympathy, or even for a dining mate, really. I have learned to appreciate my own company the older I get. There's something nice about eating your meal alone and simply enjoying the food. This is one of those establishments where I don't feel like a weirdo for eating alone. For anyone wanting CHOICES when it comes to drinks, Five Guys has them! They've got the Coke Remix machine, or whatever it's called. Don't be the guy who gets a Diet Coke at this machine, and walks away. Get fancy, yo! Tonight I had a Diet Ginger ale with raspberry. Plus, they've got iced tea, lemonade, and milkshakes. I'm eating (dirty) keto these days, so I don't usually get to enjoy the fries. Back when I did though, I can say hands-down these are some of the best fries out there. Burgers are solid. Fries are amazing. AND you can get your burger wrapped in a lettuce leaf or served in a bowl, keto-style. For that alone, they have won my affections. read more

No peanuts!!!!!! Ordered burger came out late and incorrect. Bun was stale no green peppers and was incorrectly given tomatoes. Five kids behind the counter had trouble keeping up with the few customers. The posted reviews in the restaurant were from 2005 and up. Now please don't blame the no peanuts on covid or the increase in minimum wage. We have had better burgers here before ! read more

Five Guys - a receipt for a restaurant - Burgers Near Me - Amherst, New York

Awesome burgers as always, fast and extra friendly service, the music was so great a bunch of old rock tunes and we were almost dancing in our seats. Best 5 guys I've tried in WNY so far I think. read more

Five Guys - Yummeh - Burgers Near Me - Amherst, New York

While FG is relatively new to Buffalo, I started to enjoy it over 20 years ago in Northern Virginia, when there were only a few locations. The experience hasn't changed much over all that time, save the prices.Still wrapped in foil, extra fries dumped into the bag, still the awkward wait with other famished diners, anxiously watching that smiling guy with a lower number as he's handed his grease-stained brown sack. Still the same quality burgers and fries, and the satisfied feeling on the way out the door. The only menu addition in decades was the milkshake. Everything else is still exactly the same. Quick tip...Save a couple dollars, skip the soft drink, ask for a water cup. It's worked for me for longer than I can remember. read more

Five Guys - the outside of a five guys restaurant - Burgers Near Me - Amherst, New York

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The young staff was very professional. They seemed to work well with each other. I was very impressed. The young woman that I ordered with was extremely friendly and outgoing. The staff that prepared the order (mainly also a young woman) was equally impressive. The order was processed with efficiency and diligence. It is nice to see a group of young adults that care about their jobs; Five Guys are lucky to have such an extremely professional group of employees. I visited on 6/15/18 at 5 or so. read more

Always good food and good service. Fast. Quality burger joint. Always clean except sometimes floor is a little dirty during busy hours .. but keep in mind, there are shelled peanuts to scoop and munch on while you wait. They have the pop machines that offer 100s (maybe I'm exaggerating here) of options for different flavored pop, juices, etc. Fries are cut fresh daily. Milkshakes are nothing special. It's going to cost you more to eat here than Burger King but you will be really full and satisfied. read more

In the interest of true disclosure and complete honesty I have to let you know that I wrote the following review within an hour of coming home from "Five Guys" on Friday night. Then about 2 hours later I was VIOLENTLY ILL. I mean terrible stomach pains,throwing up, the works. (And, I NEVER get sick like this!) Was it food poisoning? I don't know. I'll post my original review (for which I had given "Five Guys" 5 stars) so you can read it. But, realize that now my opinion is more than slightly changed.... so in being "fair" I'm giving it a 3. 5 for my first impression....1 for my second impression... and then the 2 ratings averaged together. Be forewarned and judge for yourself. My Original Review: "I have to say right away that I'm not a "Five Guys" virgin. I've eaten at this place in Chicago and Washington DC, so I'm not new to the concept or to the food. And, I must say that both work for me. It's really quite simple. Limited menu, but it's customizable.... light, bright and cheerful decor. No surprises. But, it all works. This is only the second weekend for our local "Five Guys" so the wait was quite long. I didn't mind though because as hungry as I was (and the VERY impatient person that I am) there were boxes and boxes of fresh, delicious peanuts to devour as the line crawled along. There's something about throwing the shells right on the floor that makes those peanuts taste even better! But, on to what brought me in..... the burgers and fries. I always order the "Little Burger" which is really pretty big (and I have a pretty big appetite... well, maybe not after all those peanuts). It's cooked "well done and juicy"...REALLY. And, here's where the fun comes in. You can order it with all different toppings.... onions grilled or raw, pickles, relish, lettuce, tomatoes, mayo, ketchup..... even A-1 or barbecue sauce and jalapenos. Quite the selection. And, it's fun to get to choose exactly what I want. And it all comes out hot and delicious, and just a little bit messy on a tasty roll. The french fries (hint: a large is big enough for THREE to share) are skin-on, crispy, but tender, and soooooo delicious. There are hot dogs as well. And grilled cheese or grilled veggie sandwiches. And, Cajun fries. But, I'll stick with what I like.... a "Little Burger" with MY favorite toppings and plain fries. Like I said, it works for me". My Feeling Now: I'm kinda afraid to go back. read more

*Crunch crunch* goes the sound of peanuts on the floor... I realize that this is a divisive topic but I love that restaurants are allowed to make their own rules with regard to the use of their floor as a dispensary for opened peanut shells. There are people who love throwing peanuts on the floor and there are people who are driven to insanity by the blatant disregard for a cleanly and orderly atmosphere. I still remember a particular Five Guys my father and I ate at. We walked in and filled up a cardboard bowl full of peanuts and noticed how clean the floor was. This didn't deter us though. We began munching away and casually shucking the shells on the floor. A few minutes later, now waiting for our order, we noticed a young lady, of an apparent fastidious nature, nervously tracing our steps and sweeping up our shells. I honestly did feel bad for a second. Apparently she picked the wrong place to work. Usually the workers let the shells accrue to a tasteful level as if to invite those shy to follow suit with the others. ******************************************************************************** I work close by and know some of the guys and gals who work here. The place opens at 11am but there are employees here at 7:30am. Doing what, you ask? Hand-packing the beef patties, chopping huge bags of fresh potatoes for the fries, and chopping fresh lettuce, onions, and tomatoes, etc. for all the toppings. They close at 10pm and are there until 12am deep cleaning all their equipment as well as the lobby. What other fast food place do you know that hand preps their patties, potatoes and condiments? Try In N Out Burger but you won't find that anywhere near the East Coast. The burgers here are insane. As others have mentioned, you end up paying a little more than an average fast food place but the standard burger comes with two patties in addition to any or all the toppings you want on the burger for no extra charge. Are you kidding me? That includes grilled mushrooms and onions. It feels good to be able to just go crazy and load up your burger with what you like. The only thing you pay extra for is a cheese and bacon. Off the beaten path of the burger and fries option, they also offer BLTs and grilled cheeses. The BLT comes LOADED with bacon. The fries here will have you licking your fingers. As I mentioned before, they chop these from fresh potatoes every morning. The portions on the fries are ginormous. If you want what is traditionally known as a small fry, then order a small fry and split it with someone else. When my family comes here, we usually get a large order of fries and split it between all of us. There are seven people in my family so you get the point. To top it all off, the cajun fries add a whole new dimension of flavor which most people love. The only slight problem I have is my love/hate relationship with those fancy new coke fountains where you can pick from 300 different sodas with different flavor additions. I love that I can get a Coke with cherry or vanilla syrup but I hate being behind three people who want to try out every flavor combination that piques their curiosity. There are times when I could have written a whole Yelp review while waiting for my turn. Actually, it's not that bad. I usually sit down and munch on peanuts until the line dies down. I read the other reviews and of course people are entitled to their own opinions but when it comes to a fast food burger place, how does it get better than this? I can't believe someone said a McDonald's burger tastes better. I guess one's palate can become accustomed to the taste of chemicals and preservatives to the point where the real thing tastes strange. That is the only thing thing I could think of to explain some of the reviews accusing the burgers of "lacking flavor". Yes, they are indeed lacking the flavor of those unpronouncable ingredients we all have ingested at other fast food places. This review is way too long so I will close by saying how much I love that they always call out the amount of people coming through the door. "One in the door!" "Two in the door!" "Three in the door!" Yes! - and we shall all throw our peanuts on the floor! read more

Five Guys - No fillers or preservatives. Not sure what teams fat is but none of that either. - Burgers Near Me - Amherst, New York

Love this restaurant. The food is so pricey but delicious. Also great service and I love my fries at the bottom of the bag.

So I've been eating at Five Guys for a few years. I first had it over is California as people were starting to compare it to In-N-Out. I'd prefer In-N-Out over Five Guys but it's still really good. The ability to fully customize your burger is awesome. You want jalapenos, mushrooms and mustard? BOOM! You got it... The patties are pretty thin but fresh and overall the burgers turn out pretty good. It gets pricey when you start going with cheese or bacon but so does anywhere else. Now the fries... well not the biggest fan of the fries. Why? Because I like my fries super crispy... almost potato chip like. And every time I ask for the fries to be "Extra Well-Done" they respond by saying "we generally make the fries well-done anyway" and even when I protest and insist on "extra well-done" the fries come out...not so crispy. The restaurant itself is clean and they have the super soda machines that allow you to mix and match flavors galore. If you want a good burger at a reasonable price... make a stop at Five Guys. read more

I decided to try Five Guys for lunch on a whim. One annoyance is that people can pick up web orders meaning that if somebody pre-orders 15 burgers to take back to the office, the kitchen staff becomes preoccupied with the large order causing people in line to back up. So even if the line looks short, it moves slowly and it may take awhile for them to get around to your food. I ordered a cheeseburger and fries. With no drinks, the total cost with tax was over $8.00 so it is a few bucks more than, say, Burger King. But is the quality better? Yes, to a degree. I would say the quality of the fries and the toppings is far better than the average fast food burger joint. But the actual meat is what falls short. The meat wasn't bad, just not any better than someplace like Wendy's or Dairy Queen. It was slightly greasy, a little tough, but the toppings made it reasonably good tasting. It was like a typical greasy spoon diner burger, nothing more, nothing less. I must note that the fries are freshly cut and they give a LOT of fries for the money. I would go back just to get that, but the burger itself? I don't get the hype. read more

I became a big fan of this place in Orlando and the Buffalo locations do not disappoint. The guy complaining about not being able to get one giant patty MR is totally missing the point, its not Grovers. By far the best fast food burger. Tip: you can order online and avoid the lines and 15 minute wait. read more

Oh, five guys, this might be love. The veggie sandwiches and cajun fries are impeccable. Unlike other five guys locations, they don't overload their fries with cajun spices (resulting in powdery, clumpy, gross fries) and they use fresh toppings. You can tell there's some effort to keep the meat and toppings separate, because the mushrooms actually taste like mushrooms, and not beef by-product. The service was fairly quick. I'm not giving it five stars because the atmosphere, which is your typical "sticky table and wailing infant" set up, but overall this place is amazing. read more

Nice, all around. My Parents, Younger sister and i all went here for a lunch. It surprised me. Large Fries portions. Decent burger toppings piled high. It wasn't bad. I would return. read more

Was in the area running some errands and felt in the mood for 5 Guys, I was in and out of some places so figured i'd use the App to order some food so it was ready to pickup when I walked in. Told me 7 minutes but the food ended up taking almost 15 which isn't that bad, but I felt it would have taken the same time if i'd just walked in, ordered it and waited. Also the method of picking it up was a little off as they were shouting out order numbers but mine was under a name and it seemed to cause some confusion. The food was decent as always and I love their Cajun Fries but I wish the online ordering experience was a little more refined. read more

I have never had a bad burger there. The only bad thing I could say is they give you too many fries and that's not really a worthwhile complaint. 5/7 read more

I like that you can order online so no time is wasted. The cajun fries are so spicy but they're so good that you can't stop eating them even when your mouth is on fire. The burgers are HUGE. I was not expecting them to be that big. Other than the size, it was your average burger. The bathroom is not the cleanest but it's pretty much what you expect for a fast food burger joint. read more

Giving this place another try to see if anything has changed since my other, disappointing visits. I ordered the bacon burger. The bacon that I watched them put on it had been pre and over cooked. The beef patty while freshly cooked is almost flavorless and has no salt whatsoever, which it badly needs. The paddy was dry and crumbly. So overall my previous and now this review stand. You can, and I hate saying this, get a better burger at McDonnalds. read more

Having eaten at Five Guys many times on trips to the DC area, of course I was glad to see them come here. Because they are now so close, it seems that I take them for granted and get most of my fixes out of town. But this is still a good place for a burger. The burgers are well done without being burned into a hockey puck. If you like your burger less well-done, that will be a problem. And for those who like rare burgers, don't spend your energy here because all it will do is give you heartache. The fries are just as good as always, but you are advised not to take them to go. A to-go order ends up with soggy fries from the steam condensing in the bag. Hot off the fryer in the restaurant is the way to go. Now they offer a small order of fries for solo diners, which is good because eating a normal order is pretty hard for one person who is not a competitive eater. My one complaint? The music is always too loud for conversation. The staff is polite and always turns it down when I request it (after getting the food - not taking any chances). I wonder how most people stand the music because never have I seen anyone ask for the volume to be turned down. read more

I would rather go here than to any other fast food spot in or near Buffalo... I have yet to get sick but if you eat a pound of peanuts while waiting to place your food order you may need your stomach pumped. But the burgers are far better than burger kings, mickey's, or Denny's... And yes they are very pricy but hell you can't take anything on this earth with you when you die. So forget those diets and be happy, go eat, its not a line standing outside for nothing.. read more

My wife and I rarely go out for "fast food" but I was craving a burger so we decided on Five Guys on Transit Rd. They weren't very busy and we were waited on immediately. Service was friendly and efficient and after about a ten minute wait we received our 2 burgers [1 bacon cheeseburger and 1 little burger, 1 order of fries and 2 medium drinks for over $30, which seemed high]. The fries were hot but, for some reason, the burgers were cold. I assume the burgers were ready but, the fries were notyet cooked? Anyway, you can go to places such as Dash's and get a better burger and bun, hot off the grill with a choice of cheeses, with chips and a drink for far less. read more

I like the food here and have found it consistently good. Service is always a bit off but I have previously attributed it to stress of a lot of customers coming through. Problems occur though when attempting to use the in store pick up order feature. In our case, we selected an order for this location and the system changed the order to the depew site instead. Not sure how this happened as we were in clarence at the time (1 Mile from amherst). But when we reviewed the order it said it was placed in cheektowaga. We brought to the attention of staff, but were told that dispite this happening frequently they had been directed by corporate policy to tell the customer to drive to the other location or pay again. Communications with corporate resulted in being told it was my fault and problem. read more

Always great good and service. The employees always seem very happy and I love the open kitchen. read more

Five Guys - Waiting for my food...Yum - Burgers Near Me - Amherst, New York

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Every few weeks we order takeout from 5Guys. Fries are always great and they load you up with them. Burgers seem to taste a little different from when they first opened. The last few times the burgers have lacked some flavor. Still better than McDonalds. read more

Can not believe how disappointing this place was. 1st time there. Last time there. Fries were cold. Lettuce was wilting. Burgers dry. Cook smacking flys between his gloves. He did change the be for he made food. Never ever again. read more

I have to honestly say this is the closest to home grilled burgers I have had in a restaurant in a long time! Had my fav..cheesburger, tomato lettuce and mayo with fries. Wow. So good and so filling. Sure it is a fast food joint, floors are full of fries,etc by the end of the day but the staff was really nice and that burger just hit the spot. Keep it up 5 guys!! read more

The wait is finally over. Not since Chipotle has there been a more anticipated debut of a nationally acclaimed fast food behemoth in WNY until Five Guys opened their doors today. This place has won nearly every fast food burger challenge recently, notably topping the love of my life, In-N-Out. Though I will always have a biased nostalgic favoring for my Animal-Style burgers (and the fact that their meal is $8 compared to $11 @ FG), you can't deny that Five Guys has them beat in a very important category: variety. With a slew of customizable options, Five Guys stands head & shoulders above other restaurants. While joints like Burger King claim you can "have it your way", FG makes these options the focal point of their menu and no one else makes it any easier. Among the standout toppings include A1 steak sauce and grilled onions/mushrooms. Everything is fresh and the quality puts other fast food places to shame. Also, a regular order of fries (go Cajun!) is ginormous...good luck finishing that. I'd highly recommend downloading the app as it's easy to use and will save you a good amount of time not having to stand in line. Their next location @ Galleria will be opening hopefully by November and likely more locations in WNY after that. Get ready for the takeover... read more

Five Guys - Opening day - Burgers Near Me - Amherst, New York

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Heaven in a bun. My personal favorite is the bacon cheeseburger with mushrooms and A-1 sauce. A warning though to anyone who has not been to a Five Guys, it's dangerously addictive in the best way possible! read more

Get the 5 Guys crave at least once a month. Premium burgers, fries and peanuts while you wait is a winning formula. The overflow portion fries is smart. This location is very consistent and I would recommend it highly. read more