Our experience was great! The limo picked half of us up in Oakland and the other half in San Francisco for a ride to Levi's Stadium in Santa Clara for the Taylor Swift show in July 2023. We were expecting some traffic mayhem due to the nature of the show, but everything went so smoothly! Jose, our driver, arrived early and was so friendly and accommodating. The vehicle was an 8 person limousine with glasses, ice, and champagne, and plenty of room for our drinks and snacks. We connected to Bluetooth and off we went! Jose handled traffic beautifully and our dropoff was smooth. After the show, he was in constant touch, and we found him with no problem for the ride home, two stops again (SF & Oakland). Everyone got home safe & sound, and now I'm considering booking more concert tickets just so Five Emerald can drive me there! Also, communicated via email with Tina multiple times, super quick & informative response every time! Thank you for the great service! Good, affordable gem found just from a google search! read more

I am glad these guys closed. I ordered a 7 passenger car to the airport and they sent a 6 person car and still charged me for the 7 passenger. I just hope they don't open up under a different name. read more

I've gone back and forth on posting this for over a year. However looking back at my experience I can't help but be upset by the way it was handled. In October 2021 I took a ride with Five Emerald Limousine with my family. The day started off fine, but ended terribly. We left our last spot of the day around 3pm, providing a specific address for our final destination. After a few minutes we noticed we were going the wrong way and brought this up to our driver. He told us he was following the GPS and that it was the right way. A few minutes later we were no longer on a road, but on loose gravel path. At this time we asked to turn around. Our driver agreed, stating he was going to pull up a little more and then turn around. Our driver decided to turn around on a long grass hill (just past a loose gravel turnaround). The limo got stuck and at that time we got out of the limo because it felt dangerous. It was a good thing we did become as the driver was trying to reverse the limo, the grass underneath the limo caught on fire. We had noticed a fire extinguisher in the car on our ride up, so we went to get it to put the fire out, but the doors to the limo were locked. We banged on the windows profusely for what felt like minutes. The driver finally unlocked the doors, we put the fire out and then the driver came out of the limo discombobulated and in a haze from the fumes. A few key takeaways from this experience... 1. SAFETY. We truly could have been seriously injured if we had not insisted on getting out of the limo while the driver turned around on a hill (I can't help but think about the unfortunate events of when people have died inside limos with locked doors when fires have taken place ). 2. CUSTOMER SERVICE. As the sun was starting to go down and we were waiting for another car that the driver told us was coming (which never came). I called the limo service phone number provided just to ensure they were aware of what was going on and that another car was truly on it's way. I was faced with attitude and dismissal. It wasn't until I advocated for myself and informed him that the winery we were at in Saint Helena had called the Fire Department and CHP to look into this matter because no car should have been where we were AND that the winery we had visited us felt terrible for us that went ABOVE AND BEYOND to ensure we had ride since we were stranded. It wasn't until that that the individual from Five Emerald Limo said a manager would be calling me. 3. FOLLOW THROUGH. I was offered a free ride (see attachment text message). When I initially received this offer, I wasn't comfortable taking it because I wasn't comfortable getting in another Five Emerald Limo. However, after some time I thought I would give it another shot, sometimes people and companies deserve a second chance. Unfortunately when I reached back out on this offer, the fine print (that wasn't included in this text message) was shared and I was informed that the free ride would only be to the Airport (10 minutes away) and that it would not be the same free ride I had initially taken (bay area to Saint Helena). The manager went back on her word and to me after a situation like this, that is unacceptable. read more

Five Emerald Limousine - Limos Near Me

Perfect service at a reasonable price! Great car, clean and very pleasant. Our drive was from San Jose to San Francisco for a concert and I will happily use Emerald again! read more

Quoted $768 from San Francisco Airport to Hotel on Mason in San Francisco! I lived in SF for 20 years. That is a 25 minute trip. Ridiculous! Why not be honest & just say no service to city. Disgusted.,,, read more

Limited availablily! Not flexible. Bad Vibes from 1st and 2nd contacts with them. This is an OLD (a few years ago) experience. Hopefully they have improved. read more

We got a couple sedans from them for our wedding. Very easy to book online. Unfortunately, it's very pricey be picked up inside of the airport as opposed to the curb. I was arranging a ride for my father and wanted to make it easy for him, but couldn't justify the cost of having the driver meet him inside with a sign. Meeting at the curb, however, was a bit stressful and confusing for me since I wasn't there to help him. read more

Easy to use service, reliable, on time, professional, etc. etc. I recommend and would use them again. They are not cheap though.

Thank you so much, everyone had an amazing time and the drive was on time and just made things easy.. until next time, thank you!! read more

Excellent service from start to finish. Great customer service with scheduling itinerary and giving reminders and arrival updates on day of event. Driver was amazing and added to the experience. I highly recommend this company. read more

These folks know how to run a company - they are completely reliable, have competent drivers and can send cars most anytime. Plus they have a great person in the office - Tina is fast, accurate and friendly. I've used them many times for work and will continue to do so. confident that we will be well taken care of by Five Emeral Limousine. read more

Great company! We loved our driver Luiz! My husband and I can't say enough great things about him! He was on time, professional, friendly and funny and just a great person! We had a small wedding but he did shuttle a number of family members, and us, back and forth from the hotel, City hall, and the reception venue. He was so lovely to our families and friends, got us everywhere we needed to be on time and he clearly knows his way around SF. Now City Hall doesn't allow cars to park outside of the building so when the ceremony was over we figured we'd call Luiz and wait for him. There was no need! Luiz was already outside waiting for us! Wow! He made things so easy for us and one less thing to worry about. Driving to SF City Hall I was anxious and excited but Luiz was lovely and provided great conversation! My family loved him! He had us all laughing. You will not be sorry with this team! read more

Excellent service. Very professional. We used them for airport transportation from OAK to downtown SF. They were in contact with us immediately after our flight landed, and described where exactly to find them on the curb. On the return trip, they were right on time to pick us up. They're a little more expensive, but well worth the peace of mind. read more

We recently went on a trip to Hawaii and used Five Emerald ride service to get a ride to and from the airport. The person who helped set it up over the phone was very friendly and professional. And both of the drivers were very prompt, professional, and friendly. I will definitely use them again. read more

Needless to say, one can never pay enough for piece of mind. But when you have your mother in law with you that goes double. This was our first family plane trip with our two toddlers 3 & 2. We wanted to travel as lightly as possible for obvious reasons so no car seats in tow, but how were we going to get to our hotel? I thought about BART, taxi, and even rental. None of those offered the smooth transition I was looking for until I came across Five Emerald the night before our trip. I was able to request car seats for the kiddos and even meet and greet service upon our arrival. Of course the main selling point was that I could have the piece of mind of getting the kids to the hotel safely secured in car seats and that I wouldn't be worried about hearing anything from my mother in law. In hindsight it would have been easier to do the curbside pick up which entails calling them when ready vs the meet and greet but I thought that would have been a nice touch since we were celebrating my wife's birthday. With the meet and greet you have to walk to the car with the driver and all of your stuff. The communication between Five Emerald/ Ira and myself was excellent. I actually changed the regular pick up to meet and greet on our way to LAX and had confirmation of the change within a few minutes. I wouldn't hesitate to use Five Emerald again on a future visit to SF and would recommend this to any of our parent friends out there. read more

Five Emerald Limousine - Drop off at SFO in style. . - Limos Near Me

I booked a stretch Escalade for my sister's bachelorette...on the wrong day. Of course the driver came on time and I explained my mistake. After a couple calls with Five Emerald, they went to great lengths to find a new available driver for me the following night. It was my mistake and they were well within their rights to tell me it was a late cancellation and they couldn't accommodate the date change. But instead they made it work. They couldn't have been more kind, flexible, or understanding. 10/10 would recommend. I'll never use another limo service as long as I live in The Bay. read more

based in NY I needed a car service (short notice) in San Francisco. Called a few companies, nobody got back to me. I finally found Five Emerald Limousine and their representative Tina had everything set up and confirmed in less than 10 minutes. Great Customer Service - I have them now in my contacts for any future business in San Francisco. Thank you Tina! read more

Had an amazing experience with Luiz! They upgraded us to an SUV. It was lovely. Luiz even brought my purse back 30 minutes later after the trip had ended when I left it in there. Very kind. read more

Today my company utilized Five Emerald Limousine service and they did not disappoint! The gentleman, who drove us to our destination was such a kind, considerate and respectful. The driver' is named AL and he is wonderful! Thank so much AL for you amazing caring and kindness that comes naturally from you Please note: Five Emerald Limousine Service makes you feel important and. the customer service is impeccable.! Best Wishes to you, Tammy read more

OMG!!!! i loved it soooooo much..... Very professional, clean and very knowledgeable. Answered all my questions and took us to very beautiful places. I will recommend everyone I know. Luiz the driver is so nice and funny and Gaber was also funny. Thank you read more

Five Emerald Limousine - Limos Near Me

Fantastic. Fast response to reservations and emails. Showed up early for our airport trips. Drivers were very nice and professional. Per website, all drivers have received 3 COVID shots, which makes me feel safer. Would not hesitate to use Five Emerald again for airport or other transport needs. read more

Five Emerald Limousine and their team are wonderful to work with for transportation needs of all kinds! I have worked with Tina on several occasions, and she is so quick to reply to my emails, phone calls, and text messages. Their fleet of sedans and SUVs are top notch, clean, and definitely provide a sense of luxury. Thanks Five Emerald! Looking forward to working with you more in the future! read more

I worked directly with the general manager, Tina, to book my car. So easy and accommodating when my plans changed. The driver showed up on time and was waiting for us right when our event was over. I highly recommend their services and will book them for all of my car service needs. read more

Easiest and friendliest car service I have ever booked! Highly recommend hiring this team!

4.5 rounded up for being such accommodating and friendly folk. They were my saving grace when my executive's preferred service was unavailable during a major conference. Every time I called FEL, even same day, they figured it out for me, got the driver dispatched, and things went great. The billing is also awesome because it's handled upfront. So, if you have to handle expenses, you pretty much have nearly all you need right after you book. Little administrative hiccup things here and there. Some times a bit of wait time on the phone when they're slammed (what business doesn't deal with that?). But you're looking at a quality service with a really great team who generally rock out some really great efficiency. Get your ride on! read more

Our taxi from SFO to our hotel near the Ferry Building ran us about $60, so for the ride back I decided to see if we could find something a little more comfortable for the same price. We were staying at the Argonaut in Fisherman's Wharf at the end of our trip, and the ride only cost $66. It was comparable to a taxi and potentially cheaper than Uber...you never know when you'll get hit with surge pricing! Everything was paid in advance, including gratuity. The driver arrived early, was courteous, and got us to the airport without any issues. We booked a towncar, but got an SUV. It was a good experience all around and I would definitely use Five Emerald Limousine again anytime I'm in San Francisco! read more

My boyfriend and I used Five Emerald Limousine last weekend for our day trip from downtown San Francisco to Napa. Our driver, Larry exceeded our expectations! He was very friendly, accommodating and professional. He gave us unique history tid-bits as we drove through the city and over the Golden Gate Bridge! He talked with us and was even willing to listen to all of our stories! Unbeknownst to myself and Larry, my boyfriend proposed in Napa! Larry was celebrating our news with us and even let me facetime family members in the car on the way back. We feel as though we have made a new friend in Larry and will be using Five Emerald Limousine again next time we visit. read more

Five Emerald Limousine - Larry kindly stopped to take a picture of us at the Golden Gate Bridge! - Limos Near Me

We always turn to Five Emerald when we need transportation. Whether a drop off and pick up at the airport, or a round trip to and from a fun concert (with a stop at Bob's Donuts on the way home!), the service is always prompt, kind and thoughtful. We love Five Emerald! read more

Wow, I love yelp. These guys were on time and super courteous. They were prompt at SFO and then they were very prompt on the return. The drive was efficient and car was super clean and well appointed. Also they have a web discount and the billing and confirmation were electronic. Nice and modern. The prices are super reasonable for the bay area as well. Bravo! read more

This review is only for limited service (because I did not end up using this company). Fast and friendly quote via Yelp. A little more expensive than other car services, but that's probably for a reason. Money got tight, so I didn't book and experience the actual driving service (hence the 4 stars). However, from what I did see, I would recommend and explore booking in the future. read more

Superb service. Thanks for coming by early on short notice. read more

I was traveling alone with my two young kids and needed a ride from SFO airport to our home. It was really late at night so I didn't want to take a Lyft or taxi for safety reasons. My husband booked Five Emerald Limousine after reading all the great reviews on Yelp. Louis was waiting for us as we came downstairs, and his friendly and kind demeanor immediately put me at ease. He took our bags and led us promptly to the car, which was very comfortable and clean. He was a very safe driver, and when we arrived home, he made sure that we had all our bags and that we hadn't forgotten anything in the car. Payment was taken care of before hand, so we didn't have to deal with any of that either, which was a relief since we were all so exhausted. We will definitely be using him again! read more

i'm writing to recommend luiz! over the course of many years, i've had many, many drivers. and none of them are as genial, competent, helpful, and safe as luiz. honestly, when we get a five emerald car, and it's not luiz, i'm disappointed! that's how great he is pro tip: ask him about his ping pong days read more

Too bad they increased their rates 120%. I used to be able to take a trip to menlo park for $80-100. Now its $208! For a 25 min ride. I booked elsewhere for about half. Too bad... read more

We just spent the best day ever in San Fran with Luiz! Absolutely top notch! Thank you for everything!!! Additionally, we arranged an airport pickup from SFO to Berkeley late at night and it was a completely wonderful experience. read more

I have recently used this service several times for myself and my elderly parents. Every time, they have come with a clean car with all the drivers wearing masks and practicing safe and hygenic practices. My family also has unique billing/receipt arrangements which they handled with ease and remember just whenever I call in. True professionals in the transportation industry and my new go to service for many of my needs. Five stars. read more

As good as it gets! Five Emerald is not only punctual and courteous they will absolutely get you where you need to be, on time and with elegance. We had to be at SFO by 4am last week, we requested the driver be at our location at 3am... 2:59am the car pulls up! Then on our return, we called for pickup at SFO and our driver was there within 4 minutes. Literally the easiest transportation experience ever. They even already knew about our flight delay and were waiting for my call. I will never use anyone other than Five Emerald again. Client for life!! read more

I have used this car service several time to take me from my home in Windsor to either SFO or OAK. This is such a wonderful company! First, they are ALWAYS on time, usual a bit early. The clean, comfortable car arrives with a pleasant and personal driver. All English speaking which is a bonus for me. They drive you in comfort, drop you right at your airline, and you are off. All fare, tax, tip are included, you have an itemized bill, so if you are happy with the total, you just drop and go. Naturally they will help with luggage. When you return, as soon as you are in the terminal, you receive a text to let you know your car is waiting as soon you you are ready, subside pick up! This week, we used the Five Emerald to drive us from our home to the SAP Center to see the ice skating. Once again, flawless service! Waiting for us after the show, a quick phone call and we were picked up in minutes. On any occasion, when you cannot, or prefer not to drive, I can whole heartedly recommend Five Emerald, they are my go to company for consistent quality service. Ira and Tina are just a phone call away, and always know exactly who you are. Imagine that? Acknowledging your customers? Thank you! read more

Had a wonderful experience with Five Emerald Limousine today! A friend and I wanted to treat ourselves to a driving service for our day trip to Napa, and based on the Yelp reviews, Five Emerald stood out among the rest. The reservation process was seamless, and Tina was so patient and flexible with the couple of changes we made to our trip beforehand. Our driver was prompt, courteous, and exercised COVID safety. We even got a free upgrade to a luxury SUV, which was a nice treat. Cannot recommend Five Emerald enough and we can't wait to book with them again! read more

My brother & sister-in-law had to be in San Diego for a funeral. I had to find a way home for them last minutes. I found one place that wanted an exorbitant amount of money. So I kept looking and came Accor Five Emerald Limousine. They were fantastic! They said no problem, give me there info, they gave me a great deal that was all inclusive. I was happy that I was able to also pay the tip all together instead of them. I would use them again in a heartbeat, I will also tell my family & friends if they ever need a car service to use them! Thank you again, they said it was a nice smooth ride, the driver was very professional, & nice to them. The suv was really comfortable and fit 5 adults and their luggage!! read more