Don't go to this location! Drive to Richmond or sugar land. The staff is poorly trained or incompetent. Asked for a gift receipt, associate didn't know how to give me one, the supervisor or manager claims they can't give me one because I was polite and let them help other customers while I waited for her to resolve. She blamed me for not asking, versus the associate (or educating the associate). Claims they can't give one, she basically was like too bad, and I protested. *i* suggest they refund me and I repurchase, which was a headache for the employee to figure out too. They did an even exchange and No gift receipt again! ZERO PROBLEM SOLVING SKILLS. She calls the GM and they say to write name and accept photo copy of receipt and give the true receipt to my gift receiver. Ok, great. Fast forward one week and I need to return a keyboard THAT DOESNT EVEN WORK. I show photo receipt to the manager, she tells me I can't return it because it's already been returned (because of the even exchange). Blames ME for not having right receipt, when I took a pic of their signature and all on receipt like THEY told me to. She calls her GM again, says I can only do store credit? Fine whatever. But then she refunds me less $ than it's worth, I point it out, she claims it's different item because the name showed differently. I show her how item number is the exact same, she then calls GM again and they said it's less $ because I don't have a receipt. LADY, I DO! Somehow they figure it out, I get my gift card for right around. TDLR: train your staff on how to do gift receipts and have competent people with problem solving skills and good customer service! Oh, and not have faulty products?! I was polite the entire time but got zero apology and zero suggestions to reconcile that *i* didn't come up with on my own! read more