Updated: - Facility 5/5 - Value 4/5 - customer service 3/5 -Total 4/5 I was a member hear for years, and due to two poor customer service incidents I decided to terminate my membership. I ended up speaking to a manager after the fact and agree that these incidents are probably not indicative of the overall gym. That said the gym is clean, up to date, and well maintained. While I don't personally use them, I know someone who really loves their classes, and is still a member. If your looking for a full feature gym its definitely worth a consideration. read more

love the classes. Pump & Vive classes really fun. instructor Leah is wonderful. Clear instruction, upbeat and keeps us going strong. Joined because of these classes. read more

"Friend of the gym owner" thinks it's his job to tell me to clean my sweat off the floor. Please go to each individual and do the same for them please and thank you. I can honestly only excuse that guy if he does, otherwise I can't tell his reason for choosing me. I also had my sweatpants stolen from the locker room. Steve from the front desk knows me if you can't find my name in the system. read more

Great experience so far. New to the Edgewater community and so far was well taken care of. Elyan the staff completed an informational tour to my friend Naydia and I. We were pleased with her professionalism and her time given to us. So far, so good. Thank you to the Edgewater community. read more

Tyler at the front desk was extremely helpful and friendly. He actually sold me and stopped me from joining another. Great gym and staff.

Put it clearly they suck. Be weary if you freeze your account, they still charge you & say well no one froze it. I have been charged since April of 2023 each month. My daughter said the help desk said no problem we'll just unfreeze it when u come back. Unbeknownst to me I have been charged $832.00 went in person right away and the said. no wonder lawsuits have been filed. Will post on all my Social Media. Many eyes will see this. read more

Recently joined, so far so good. New style of equipment that monitors progress digitally, some neat gym add ons to track your goals, all on site! read more

Very solid gym. All the gym equipment is functional and durable, rarely breaking down and easy to use. Staff members are kind and supportive, smoothies are pretty good. You got all the machines and gym equipment you need. read more

I'm from Connecticut and I decided to get a membership at the fitness factory in edgewater nj, I come very often to NJ and I absolutely love this gym and how clean and nice it is would definitely recommend it!! read more

In general I am enjoying being a member however, wish there were more classes ( and more spaces between students in the few that you offer; I'm mostly talking about yoga and Zumba) For this reason I'm ending my membership at the end of my contract which is February 18. I also wish you offered silver sneakers so... I shall move on after February 18th. Thanks for everything read more

I initially signed up here although I usually go to the Palisades park location closer to home. But I like the Edgewater location much better. Its alot cleanier. It has a bigger locker room/showers compared to the palisades park location. The machines are def newer in Edgewater which I noticed makes a difference in endurance etc. I sweated so much during my workout at edgewater verses using the machines at palisades park. I guess the older the machines the less endurance or resistance it gives out. The bathroom was also cleaner in Edgewater as well. This location also has a designated stretch area which I love!!! The one thing I did notice was there isn't enough straps for the cable machines (the one where you can work out your entire body). There was only one strap. I was doing glute/leg pull outs , they only had one strap which is fine for the legs but if someone is working out their arms and upper body they sometimes would like to use to at the same time. Maybe it got lost? Not sure. But overall I enjoyed going to this location! read more

I love this gym and have been a member on and off for quite some time. I've seen all the changes. good and bad. Classes are decent, I mostly go for spin classes. I love the small group training space and really like all the machines. Facilities ( restrooms) could be cleaner or maybe some female members are just gross. Locker rooms are pretty neat and we just got new lockers! Front end staff is a little young but courteous most times. *** I would love to give this gym 5 stars, PLEASE PLEASE SWEEP AND CLEAN THE WORKOUT STUDIO. There's hair, lint, and dust everywhere. The mirrors are also cloudy with fingerprints that have been there for months. It makes me wonder what else needs cleaning... I'll change my rating once things are clean.. and before you say there's no variation of my name at your gym. I just don't want my name to be public. read more

Clean facilities, helpful staff, fair prices, and awesome perks! Even has classes available that comes included with membership!

This has been by gym for quite some time. It's a small quaint gym and it has ample cardio machines and weightlifting. I really have to give it to them for their efforts during covid. They are doing temperature checks, there is sanitizer and wipes everywhere as well. They have even expanded the size of their gym which was necessary. My biggest complaint in the past was that they did not have floor space. While I still think they need more, they have inserted an Astro turf area for those people who want to get their ab and burpee workout on. Also, there is always someone randomly walking around cleaning. They have every other machine blocked off as well and the gym requires masks. My only issue is the lack of enforcement. Mostly the gyms weightlifting crew do not wear masks properly and sometimes not at all. Also, the weightlifting crew tend to not wipe after they have used the machines and weights. I love the gyms efforts to keep everyone safe however there does need to be more enforcement. The gym is otherwise reasonably priced, clean and well managed. read more

Bad Energy abounds! Get a good Attorney before signing the contract. They won't let you cancel the membership; not without a long drawn out fight. One owner is a lawyer, and they have embedded ways to prolong membership fees, as part of the business model. Obnoxious loud cell phone users abound there. In fact, even one of the owners will be occupying a machine, talking loudly on the phone! Meanwhile, the scale rarely works. It looks old and unreliable. Indicative of how LITTLE they care about your GOALS. The same goes for display screens on cardio machines, such as rowing and air bike. I actually told the desk person about it and nothing was done. But that aside, have fun trying to drive there. It's the most congested and nastiest mall field to navigate through. Unfortunately, the whole experience is best summed up as "dirty jersey ". read more

I was disappointed by the Personal training company Pure Core. I was misled by trainer Lauren Lopresti from Pure Core to sign a 12 months contracts during their "free" assessment. During the signup, I explicitly said I didn't want to make 12 months commitment, and the trainer who signed me up said I can start with two months. Still in a dispute with the legitimacy of the contracts as they didn't provide me with the full text while asking me to sign. I understand the fitness club and the training company are two different entities. But I really hope the fitness club can protect their customers from such misleading and dishonesty from Pure Core. read more

Switched over to this gym after getting tired of my precious gym for various reasons. The only downgrade as compared to is the open air parking (previous gym has a garage). This gym is somewhat smaller and slightly more expensive but the people here are way better with gym etiquette and it's much less crowded. The ventilation is better as well with other gym always being too cold or too hot, with an odd smell. This gym is clean, equipment, floors and bathrooms are in great condition. Staff is always present which is also a plus. I've yet to have an incident where I was waiting for the gym to open on time here. They have a smoothie/ shake counter which has a pretty decent number of options on the menu. Protein Shakes, veggie blends etc... It might not be the prefect gum but it's pretty good for now. read more

Terrible customer service. No etiquette by the receptionist to new clients. I was offered a 3 day pass the day that I toured the facility for a few minutes. I did not work out that day. When I returned the following week to use my "three day pass", I was informed that it was expired already because it needed to be consecutive days. Additionally they counted the day I toured as one day. I requested to have the date changed to start the day I was ready to workout, but was denied multiple times by the receptionist. When I asked to talk to a manager, she responded that there was no one else there, the manager had already left and she could not help me. There was zero understanding for her side and complete ineptitude. TI guess it's a good thing that this was my first experience and learned right away this was not the place to join! Good riddance! REPLY: I did not go to the gym on 5/26 I was actually working 24hrs at the hospital that day! Revise your video/audio system carefully and you'll see. I went one day of the week prior and only took a tour. I find it offensive for you to imply that I'm lying. I know 100% I was not there on 5/26. I have never in my life worked out at your gym! This goes to show how poorly you run your business! Thanks for showing the public how horrendous not only your front staff is but also yourself!! read more

Who doesn't want to overlook the Hudson to the New York City skyline ? All the cardio machines are facing the large windows so it feels like your running outside.. Clean, friendly staff, has loads of classes and they have very new machines!! Compared to all the other local gyms around here I feel like they have the most updated machinery which is awesome. Complimentary towels for every member. They also have a shake bar, sell protein snacks, fresh fruit, and sell cold press juices from juice journey! The locker rooms are very clean. And they conveniently have this "express locker" section if you don't want to go into a locker room or if your running late for a class. read more

Fitness Factory - Front desk/ shake bar - Gyms Near Me - Edgewater, New Jersey

See all

Can you please resent me that email that stated you were giving me a $30.00 credit at the juice/shake bar? Missed that??

I was loyal and happy with my trainer Angela V. until Pure Core (a personal training outsourcing company) walked in a few months ago. I gifted a pack of sessions for my sis, and she happily used 1 of 4. She texted her trainer Kelsey for another session and he never replied. I've contacted the gym on numerous occasions, and now they say the sessions expired, can not be reinstated and to top it off, "you did not purchase from Pure Core, you purchased from Fitness Factory". That's not right! They could not even tell me who my sister's trainer was to review past history. Better business bureau must hear about this. Additionally, I had sessions remaining with Fitness Factory (4 or 5 i believe?) I have attempted to convert those remaining private sessions to a monthly membership. They're still unable to help. It has been nearly 2 months of back and forth. WHAT IS THE DEAL Mike and Jason? Now, a family member is interested in joining. I won't discourage it because the facility suits their needs. But I suggest Pure Core and Fitness Factory get their *ISH* together! read more

Not recommended They don't seem to be stable, I wonder if they are going to sell or close this facility. Do NOT sign up for the personal sessions. I did, 9 months twice a week for $500 a month. In 9 months four trainers left and finally the entire personal training group is outsourced.... with every new trainer you are basically starting all over again. Final group is definitely hustlers, your one hour session will be completed in twenty minutes. Fitness factory is unable to retain employees or customers. Facilities should be cleaner for sure. You can see it yourself on your tour if you decide to go, check out the water fountains read more

I have been a member for 3+ years, very good gym with a wide range of fitness equipment, all in working order (rarely see a broken machine or cardio equipment) - it can serve the beginner to the hard core. Usually not crowded, locker room area is clean, and the staff is professional. Probably one of the best gym values in the area. read more

After East coast closed, they sent me here. I have been here before and was no impressed. Customer service is non existent. They try every possible trick to avoid canceling your membership. With that being said, I was there once, at least 2 treadmills and 2 machines were not working. I asked them to renegotiate the monthly membership $50, since they are charging extra for day care $10. They said no!!! I went to can do, better gym for the same price. read more

Fitness Factory is by far the worst gym ever! Overly crowded, small little corners everywhere, weight room area is so small, it is very difficult for a woman to workout in that area, the guys at this place act like they never seen women before, the staff is terrible with fake smiles, overpriced unhealthy shakes at the bar, locker rooms are disgusting at this place, most lockers don't work and they can be opened easily by anyone, the steam room/sauna smells like someone died in there, very gross. They have an old business model that they lock you in a contract and they wont let you get out no matter what, and even if you move out of area, they charge you a fee for leaving. They charge all kinds of fees for every little thing, ohh if you don't give them your bank account information and you pay your monthly membership with a credit card, there is a fee for that too! They are worst then Bally's. The staff at this place can't keep a promisse, they constantly lie. Ohh and did I mention they also threaten you by telling you that "the owner of the club is a lawyer, so you better watch out what you're saying!" Terrible customer service. Please, do yourself a favor and pay a little extra and go to CANDO or there is many other gyms in Edgewater area that are cheaper, much better and you will get a much better results. Don't let the "amazing nyc views" fool you. Good luck and you are welcome! read more

Horrible Gym, I have been a member for 6 months here and it's the first time I feel humiliated. My entire family has a membership and when we went to ask for another membership. This one was for my cousin which is a student. We asked if that was the lowest price for a student membership. The manager, with an attitude and bad tone, said this gym was PREMIUM and they have these prices because its for certain type of people. Excuse me? Premium? This gym doesn't even have a pool. This was not the way to respond to three of your current members regarding a new membership. We didn't have a problem with the price, but the way of him treating us for just asking a question was unacceptable. read more

The gym itself is absolutely beautiful! Everything is very state of the art, a bit intimadating at first (touch screens on treadmills, I kept turning it off) but once you get the hang of it, it's all good. Taken a couple of classes and enjoyed them very much! I only wish that the classes would run on the same schedules. For example, I'd like to leave Body Pump to go to Spin or vice versa when it's finished, not have to leave the class fifteen or thirty mins before it's over. I also would really appreciate there being clocks somewhere in the facility! I know it sounds crazy, but it feels like a casino! I never know what time it is. Since, I don't wear a watch to work out, I don't want to accidently miss a class I was really looking forward to! As far as staff, they've all been very friendly. Just wish that I would've received a tour of gym when I first came in. (I signed up when it was in PreSale.) I was a bit intimidated to explore the crazy looking machines at first! However, I'm sure if I asked, they'd be accomodating. P.S. The 2 Spin Bikes located by the windows are absolutely the coolest things I've ever seen! EVER!!!!! read more

This is the first gym that I've committed to in my entire life. And it definitely deserves it. I absolutely love love love this gym! I started off with a one week free trial that is available for anyone who lives around the area. After that, I ended up loving the gym so much that I signed up for a 3 month membership since I was planning on leaving the state for a month or so after the 3 months were up. Once I returned, I ended up committing to a 2 year membership. The membership for this gym is considered a tad on the pricier end, but all the benefits you get with it make this price worth it. First off, the gym is clean as can be. The staff takes a lot of care to keep the locker rooms sparkling clean, keep the toiletries refilled, and to keep the overall gym environment great. The rooms that the classes are held in are cleaned and there's always an abundance of fresh towels to use for your face and for showers. Secondly, the view is absolutely breathtaking. You can see the NY skyline through the windows when you take a spin class or when you're just on the cardio machines working out. I come here mainly for the group classes offered. There are SO many classes at all different times of the day. There's morning classes for people who have work later in the day or even night classes for people who like to hit the gym after work. I don't do much with the free weights, so I can't really comment on the availability of machines and such. Cardio machines are plentiful and there's an interactive screen attached to almost every machine. There are stairmasters, treadmills, different types of ellipticals, as well as some other machines. This gym also offers a childcare service in an adorable play room. Definitely great for moms or dads who want a quick workout while their kids are entertained. They make smoothies also. I can't say that I"ve tried one, but I will soon! Fitness Factory mailed me a personal birthday card for my birthday along with a free guest pass and a pass for a free smoothie. This gym is definitely worth the price and one of the few gyms that I find myself returning to again and again. Everyone here is very nice and knowledgeable and willing to help you with anything you need. Check it out! read more

As a kid, I remember being a tomboy playing almost every sport. As I got older, I remained active but only at fitness centers. After many years, I have realized no matter how hard I pushed myself using the equipment available, I simply didn't see the results I wanted. Could it be because I didn't have the right form when using the equipment? Most definitely! This is my first year, where I said - "I need professional help"! My personal trainer at Fitness Factory is great. She is not a boot-camp-style trainer but every visit I am challenged and maximizing the benefits of each exercise in order to achieve my main goal. There is no diet plan with any of the trainers here but I know all of them speak their minds and make suggestions on a healthy habitual eating and drinking lifestyle. I have developed a good relationship with my trainer where she is open to answer any of my questions or concerns and works with me to adjust a routine or a schedule. After every workout I leave happy, empowered and know I tried something new and succeeded. As far as the facility goes, the staff and other trainers are super friendly and professional. I would say they have a variety of equipment, which includes a few resistance machines such chest press and shoulder press. Free-weight equipment such as bench press, military press, cable cross-over and dumbbells are also available. Additional equipment includes medicine and stability balls and a variety of cardiovascular machines such as treadmills, ellipticals, and steppers. Happy to say showers, sauna and locker rooms are sanitized. Haven't seen a mess yet! For those considering in hiring a personal trainer, I know the decision can be an empowering one. Especially when it comes to money. In my opinion, yes it is a bit pricey but I found my right match at Fitness Factory and I will drive many miles just to see her. So , Will it be easy? Nope! Is it worth it? Absolutely! So exercise, and be happy! read more

I saw clocks going up (another review mentioned no clocks) I know my input will be read. In addition what I also am writing here has been said to staff. I like giving input with new businesses: I've overheard the man a number of times give a tour speaking about surfing the web & Facebook while on the treadmill. These activities promote laziness. Stop mentioning that. Gyms need swagger, hype, and an environment that screams fitness..A tiny community with a common ground... healthy living. Get some swag. 1 star goes to the location, the other the stair master machine & the other to my trainer. What would make this a 5 star gym would be the following: mirrors that you can see your feet while doing squats, more accessories for the equipment, more benches and privacy in the locker room. This gym has a big competitor up the road. Follow suit as MUCH as possible with those guys. Shotty crap bought at bb& beyond in the bathroom with the price tags still on it...soap dispensers and stuff. These aren't durable items for commercial use. Steam room takes a long time to heat up. Don't have all day. (Maybe turn on steam room prior to entry --- but that's ONE more thing to think about) The bikes in front do not really like it when you stand up and pedal. Kinda takes the fun out of the workout. (Maybe use bikes in spin room when needed.) I really hope that the hard work that they're putting into this gym pays off...cause honestly it's a great location with a lot of potential. read more

Yonkers Location: After Covid shut down the only affordable fitness gyms with classes in the Bronx (Fordham and Riverdale), I spent nearly 2 years exercising outdoors with the instructors that I had inside the gym. It was enjoyable but not the same. After a friend spoke about a new gym in Yonkers there was no way I thought I'd travel there. After using a guest pass, I attended a Les Mills Body Pump and Body Combat class which was definitely my go to workout. I was so happy with the instructor Jovana. At the end of her classes I had to sign up! I enthusiastically travel just for Jovana's classes because she is THAT good! She gives us the instructions necessary to improve our form, especially with Body Combat. She is motivational and gives me feedback for a positive change of mind. She encourages us to build up our strengths, for example, if you never did a push up try to do one everyday and next week, two pushups and so on and so on. Also once you lift a certain amount on the barbell and you eventually get used to the weight put on an extra plate the next go around. Build up your strength. I am happy with the changes in my body. I encourage anyone that wants to find a gym with group classes to come to Fitness Factory in Yonkers and take Jovana's classes. You won't regret it! read more

I visited Fitness Factory on Saturday morning and the front desk attendant is rude and inconsiderate. Not only does he play his choice of music extremely loud, I am able to hear it through my airpods, he also hangs out with his friends and does not attend to the gym and its members. I stopped referring this gym to my friends and family and I am looking to cancel my membership. read more

Fitness Factory has provided a clean, modern, beautiful facility to all residents of upper Hudson and lower Bergen County. To those that had a bad taste in their mouth from the old Thrive Gym which formerly occupied this space I recommend you come back and try it again. The facility has a nice flow, plenty of unique equipment such as heavy ropes, cables/bands, and kettle balls. I've worked out at Ballys/Cando/Thrive over the years and I prefer it over all of them. Management is friendly, can't comment on the classes but they seem to have good attendance. read more

I do not recommend this gym to anyone. Unless you're someone who has lots of money and doesn't mind getting taking advantage of. I've been in and out of this gym for the past 7 years. I've seen it go up and down but it's probably at its worst right now. I have many friends that come and used to come here. Many have left because of the hidden fees and poor customer service. I will warn to make sure you read every single fee that is mentioned in contract and document it for your own safety. They've sent my friend to debt collectors over their own mistakes. This eventually had to be resolved in court. They are always overcharging and their staff is very condescending. A quick peek at their 1 star yelp reviews will show you exactly why you should stay away and Its the same problem. Hasn't changed read more

After surcharging around I can say this is really good gym. I am member for 5 years and I will keep coming. Place is neat clean and stuff is always welcoming. Definitely recommend. read more

This gym is really great... I consider myself pretty critical when it comes to gym facilities (I was a member of Thrive Fitness, Koko Fitclub in Hoboken, and have tried New York Sports Clubs and the Palisadium)-- and this place offers a great workout experience. First off-- The cardio machines are top notch with entertainment (TVs, Shows on Demand, Internet, Games, etc), you can plug in your own ipod into the cardio machine, or you can look at the spectacular view of the Hudson. There is a great selection of cardio machines and it's rarely busy. The lifting equipment is all Technogym machines, which is the best in the industry. The lifting area is spread out nicely, so it's not filled with a bunch of intimidating (grunting) men. The studios for classes look nice, although I have not taken any classes. The locker rooms are fantastic-- the showers are spacious and the gym provides full length towels. Other gyms have you use the 3 or 4 of the mini towels, but the larger towels at the Fitness Factory are much more comfortable. They offer lotion, shower gel, shampoo, conditioner, Q-tips, and mouthwash. One feature that is unique is that they have a digital high-tech scale in the locker room (I haven't seen this at any other gym). They do have hair dryers, but I recommend bringing your own since the ones they provide are not very powerful. Other perks are their extensive hours, childcare, towel service (providing the mini-towels to use during your workout), juice bar, accessible parking, affordability, and friendly staff. Overall, I am very pleased with my experience there! read more

We moved to NJ in June, and began our search for a gym in August. As a stay at home mom with very active 1 year old twins, I needed to find something with childcare that fit my fitness goals and my husband's busy work schedule. The childcare was the tipping point to our decision. We are extremely happy we chose Fitness Factory. It beat out another local gym that was walking distance from our house. The staff is accommodating, friendly, knowledgeable, and exactly what we would hope to have in a business we use every day. The girls working in the childcare immediately eased my 'first time leaving our kids with a "babysitter"' jitters. I cannot begin to describe how happy our boys are when they get to play at the gym and see "their girls". I am confident in their abilities to manage multiple kids of all ages at once. The facility is laid out well, and even on a busy night, we don't have problems hitting all of the weights and machines we want to use. The view of NYC is amazing, and setup perfectly in front of the cardio machines. The locker rooms offer plenty of lockers and space, shower stalls, a sauna, and a steam room. The facility is always clean. While it is on the 2nd floor, we have no problems getting our kids up there with the help of the elevator. On the rare occasional I'm struggling to get them out to my car, I've had staff members offer to help me out (how nice!). There is a shake/smoothie bar inside as well, with many optional add-ins. Yum! I can also speak on the quality of the personal trainers. I have been working with Billy for a month or so, as I've begun to train for a fitness competition. He has showed me great new workouts, and my physical progress is apparent. All of the trainers have their own style, and appear to have great results with clients. If you're looking to start with a gym, or to change gyms, I recommend you give Fitness Factory a try. read more

I really can't understand why this gym has 2 stars. It's not a 2 star gym. Maybe it has something to do with the 37 filtered reviews, many of which are 4-5 stars. Either way... This gym is extremely clean. I've never been there when it was TOO busy (never had to wait long for a machine or anything... and I go 3-4 times a week). The bathrooms are very clean, and all amenities you could want are available. They also have a very nice scale, which is always appreciated. Overall, the crowd is decent, it's a clean gym with most machines any serious gym rat could want. The only downsides are that one of the guys that works there is kind of an idiot, though minor, and I don't even run into him that often, and that it closes at 6 on sunday, which usually makes me have to rush out : ( Also, if it closed at midnight during the week, life would be a lot easier, but alas. read more

Love this gym! Fabulous views, great staff, awesome classes! In addition to being immaculate with the latest machines and equipment, this facility offers a pleasant workout environment with helpful attendees, trainers, and instructors. Everyone is so friendly - it's always a joy to walk through those doors! Not the largest gym in the area, but definitely the best. Plenty of parking, and convenient location with panoramic views of the NYC Skyline make this the place to be! read more

BEWARE of that gym! They have a lot of hidden fees!! Like signing fees and maintenance fees in addition to the monthly membership. I had to move abroad because of my visa status and gave them the heads up three weeks before my departure. Despite calling and sending emails about getting the details for cancelling my contract, I did not hear a word from them. It was the following month that they charged my US account for cancelation fees. In the meantime, I had already directed all the funds to my new account abroad, linking my BOA account in case of last minute payments. I ended up paying foreign exchange fees and transactional fees in addition to the cancellation fees that they charged me. All of this because someone of their staff was too lazy to do his work. read more