Yesterday morning, I arrived at Planet Fitness around 7:00 AM, scanned my app just like I have done…read morefor years, completed my workout, and then went to use the massage chair as I normally do. When I asked for a chair, I was told I could not use it because I did not have a profile picture and supposedly was not part of the Black Card membership. This was extremely confusing because my app clearly shows my name, our membership, and we have been Black Card members since 2017 without ever having this issue. Many of the employees know me personally because I am there several mornings every week. I asked to speak with a manager but was told one was not available. I was so upset that I left before I said something I would regret. My husband later spoke with management and was told the issue could only be fixed by adding me to the account and paying for an additional membership. What hurts the most is how I was treated. After nearly a decade of being a loyal member, I felt singled out, embarrassed, and disrespected. As I stood there, I could not help but notice that four other people entered at the same time, and only one person's phone was scanned, yet they were not questioned the way I was. Whether intentional or not, the experience left me feeling racially profiled and deeply hurt. I have worked hard on my personal growth and emotional health, and I am proud that I chose to walk away instead of reacting in anger. But that does not change the fact that this experience was painful and unacceptable. Loyal customers deserve to be treated with dignity, respect, and consistency. -- Telisha Renfroe

Having visited many locations of Planet Fitness it was shocking to visit this location. There is a…read moredefinite lack of cleanliness (filthy) and equipment in need of repairs and replacement. Definitely far from the expected standard to share the Planet Fitness name. I spoke with a manager, said it would be addressed. Visited for a few years, nothing changed.

It is a great gym. The staff is great, all the machines are always working amazing and the place it…read moreself is a joy to be in.

Beware of this gym. The rates and billing are very deceptive, and they make it impossible to cancel…read moreyour membership. My account was automatically billed and they they started charging me a late fee doubling the membership. Additionally, after three months they suddenly have a "Rate increase" jacking up your rates by double what they intially sign you up for. When you try to get help, they have such scripted responses and basically refuse to help. The place is run by a bunch of dingy tean age girls including management. Looks flashy but very deceptive rates, billing and extremely poor customer service. AVOID THIS PLACE AT ALL COST!

We've all thought, or at least heard the phrase, "I've got to start taking better care of myself,"…read moreand just getting started is so much harder than it sounds. Jeannie is an invaluable source of knowledge and support; meal planning, workout advice, safe space, cheering you forward, she's got you covered. I went to Go Beyond Fitness for a yoga session. It's amazing how a place can feel so still and active at the same time. It was like being in an anime dojo; the kind where you would go to meditate, and in the quiet you feel the roar of warriors who once sparred where you sit. Whether you're training to beat Goku, or just taking your first steps. Jeannie will make you feel like a legend. She will be the voice in your head that tells you, "You can!" louder than all the voices that tell you to quit.

Even though it's an older facility. I love coming here. They have all the covid precautions with…read morebarriers between treadmills. The pool is amazing and staff very friendly.

The people that start in the morning are very rude and are always watching tv or talking in the…read moreback never attending to the people that come in for services. I stood around waiting to start signing up for a membership and it took 10 minutes for someone to actually get to the front desk! I'm very upset by the amount of times I have seen dogs in the building without service animals vests, it's sad to see a place I value doesn't value everyone like they say! My sister has a service animals and I don't feel safe having her come to the ymca knowing they allow other aggressive dogs in the building without service animals no issues. And frankly I've left 3 voicemails trying to contact a supervisor and have yet to hear back from them.

Sports Barn is trash now. Unfortunately in the last couple years the quality of Sportsbarn has went…read moredown hill quickly. I have been a member for over 8 years but it's not worth the fees anymore. The monthly prices doubled overnight with no notice. The equipment is in a constantly broken and the facilities are filthy. L

Favorite gym in the Chattanooga area, nice sauna and steam room, lots of variety in gym equipment,…read morenice pools, very friendly and good staff.

I was visiting friends/family in Chattanooga and was looking for a place to workout for the week…read more I'm glad I found this studio. I was super impressed with this location. The atmosphere was welcoming, and the staff were super friendly. Even the members were awesome! Even though I'm not a member, I can see why so many people love this place. If you're looking for a great workout, I highly recommend stopping by and giving it a try.

Today was my very first class. Coaches Kayla and Sara were both super friendly and supportive. I…read morewas concerned, walking in, I would feel intimidated but my first experience at OTF was anything but that! The atmosphere was so energetic, fun, and motivating! I felt incredible after my workout!

This please is great!! Clean and neat with great equipment and the owner and trainers here do a…read moregreat job.

Convenient gym with everything I need for a Good workout. This gym is very clean as cleanliness is…read morevalued. I have been using a trainer w great results. Lucky to have this place so near my house. I enjoy being one of the regulars at Snap Fitness.

The studio is clean Instructors are all amazing and helpful…read moreTimes of classes are great One of the best things I joined

I just moved to Chattanooga from out of state & had my first Pilates class at the Hamilton Place…read moreStudio. I was greeting with all smiles at check in!! Everyone is super friendly & welcoming here! The studio is impeccably clean & well kept. All the equipment is top notch & well cared for. The instructor (Sarah) for my first class at this studio taught an amazing control & balance class. I've been doing Pilates for about 7 months now (at a different studio before I moved) and it was wonderful to get back into it! Looking forward to making Hamilton Place my new home studio!