Extremely disappointed with the service. Long story short,…read moreif you have insurance which was purchased through the market, they will adamantly not accept you as a patient. The receptionist made it known that insurance needs to come through a company.

For the second time, I have walked out due to the long wait. In December, I as there 2 hrs and 20…read moremins and never saw Dr. Nolan. After they rescheduled me two times, I went today but had to reschedule after waiting 45 mins. Why can't they schedule better?

The care that I have received here has been mostly outstanding. Their third party supplied…read moretelephone/answering system...SUCKS. And I mean SUCKS. I couldn't get a real,genuine person on the phone, and I tried numerous times. I HATE Robot "assistants". If only I could require the owner(s) of the business to go through. "Our system has changed, please select from the following options". Press one for... press Twp for... press three for... then when you press the appropriate number, it rings and rings, then you'll get another recording, which states " if you press one, you won't lose your place in line, we'll call you back!!!"...so you do so, and after a few minutes, it calls you back... but then you'll get get yet another recording..."please press one for the concierge" (part of this message is cut off). So you dutifully do so... and it either won't "take", or it hangs up. Go through this 4 times, then It starts calling you back... you press one,as instructed... won't "take". After the third callback, I had my wife push the #1 button... repeatedly...she says "hmmmm it doesn't work!!!"....Lovely!!!! I spent over an hour's time. Never did get it to work.

Dr. Helman is absolutely the best optometrist ever. She is exceptionally thorough and complete in…read moreher examinations. She listened well to my problem with scattered light in night driving and performed tests that prior doctors omitted or ignored. This revealed that, although the cataracts in my eyes did not reduce my daytime imaging sufficiently to warrant surgery, they produced enough scattering to make driving nearly impossible. Following cataract surgery with intraocular lens implantation, performed by another doctor, both my night and day vision were essentially perfect and driving was again a safe activity. [Note: I had the IOL selected to provide in-focus distance vision, so that reading glasses are still required for close-up work. This is, unless one is satisfied with the additional scattering encountered with multi-focus IOL's, a normal and expected outcome.]

I brought my 98-year-old Mother to see Dr Greg Panzo after months of eye irritation and itchiness--…read moreshe had seen several other eye doctors. Dr Panzo immediately identified & addressed her inflammation, prescribing the correct treatment, & she was back to normal THE NEXT DAY, feeling so well (& appreciative). We drove to see him in Mt Dora from Orlando and have become a regular patient-- he's worth the trip. Everyone in the practice was extremely professional, kind & welcoming; she was not dismissed because of age, but treated like a well-respected patient, like everyone should be. I recommend him 200%.

Poor service from the beginnining. Do not recommend. Learned…read moreafter the fact (although the office knew ahead of time and did not inform) that they were out of network - did not take our insurance for optical. This is a MEDICAL practice - are not on most dental insurance. After our visit, requested multiple times to speak with billing (calls, replies vis email, etc.) which gone unanswered - 3 months after service rendered, still have not spoken with someone in billing. Paid the bill - credited for paying half. Again, have asked to speak with billing.

The most professional and friendliest service. From the beginning of the visit, the check-in…read moreprocess to seeing the doctor to checking out and going to the optic, every interaction was perfect. My first time seeing a doctor in the area for an eye exam. Dr. Glass was excellent. Can't wait to get my new glasses.

Very organized flow to their eye care exam. Plenty of staffers with pleasant smiles and attention…read moreto detail.

Forty-eight hours after completing the final lock-in for my Light Adjustable Lens (LAL) cataract…read moresurgery with Dr. Scott Wehrly at Lake Eye, the transformation is astonishing. My distance and near vision are clearer than they've been in more than 40 years! From the first consultation with Dr. Wehrly at the Tavares, Florida office, to the procedure at the Santa Fe Surgical Center, and the subsequent light adjustments at Lake Eye's Wildwood, Florida location, every step was handled with exceptional skill and professionalism. I felt completely at ease throughout the process. Special appreciation goes to Nicole, Zoe, and Amanda, whose kindness and support made each visit enjoyable. Dr. Wehrly and Lake Eye earn my highest recommendation for cataract surgery as well as routine eye care. For anyone considering the Light Adjustable Lens process--my treatment involved 10 appointments over 11 weeks--I found it worth the commitment. My sincere thanks to Dr. Wehrly and the entire Lake Eye team, who exceeded my expectations at every stage of the process.

My husband and I each had appointments, separate days, with Dr. Mari Holderby, for routine annual…read moreeye exams which is covered by our insurance. We each paid for a contact lens fitting ($105). We learned that our insurance covered this as well, but we were never contacted to receive a refund. After numerous phone calls, we were reimbursed $65 each, but they kept $40 for each of us as our co-pay. I tried to explain insurance pays for routine eye exams. After speaking with the insurance, the provider coded our exams as speciality exams, not routine. Their office was contacted and they would not resubmit or recode the visits. We are done with them. We do not like their business practice and feel they would have completely kept our money and the insurance company's payment to them had we not found out and contacted them. In other words, they double billed. They are also dishonest about our exams being specialty appointments. This was our very first visit to this provider for our annual routine eye exams. We will NOT be returning. If you have insurance, be sure to check your benefit with an eye provider and your EOB! We do not feel they are to be trusted when it comes to billing practices.

Dr.Meeks was amazing very personable and knowledgeable, definitely recommend making an appointment…read morewith her she is amazing !

I was lied to. I called and was given an appointment only if I was able to get there within a half…read morehour. I live close by so I dropped everything and made the visit only to find out that there was actually no appointment. Somebody screwed up and then was given a myriad of excuses. What a sham. I can never recommend a place like this. There are better options.