If I could give them no stars, I would. Unbelievably bad, probably the worst customer service I've ever experienced in my entire life, and I'm literally an ICU nurse. The actual agents are nice but have no ability to help besides giving credits. They have been stealing from me for over a year as I turned in a phone to get a discount, they stole the phone and stopped crediting me and have been overcharging me every month. They give me the runaround but continue to overcharge me and keep telling me they have no record of me calling. I've probably wasted over 20 hrs of my life on hold with them and every time I try to leave they threaten to send me to collections and destroy my credit score. Terrible company, please spare yourself especially if you're a first responder. read more

Some of the worst coverage I have ever had. It is rare that I have full bars or good service. I'm always getting dropped calls or the person I call can't hear me. Stay away from this. This is the worst. Don't give them money for a cell service they don't bother to make better. read more

I fought to keep my account for months and they aren't worth it. After having multiple power outages and days without service for millions, they continue to not add the appropriate first responders to the list that are actually assisting with traumas in SURGERY. Who TF is there to actually FIX the broke bodies and not just deliver them to the hospital? Also to the list are CNAs and MAs, has anyone seen them jump out of an ambulance to do CPR on a car accident victim?! NO! This company is a joke. Their customer service also sucks at communicating with each other to get anything done. The 25% off is not worth the headache and loopholes. read more

How do I cancel??? Service was fine for a while, behaved just like ATT. Then I started not being able to use Maps or SiriusXM or anything unless on WiFi getting "Cannot connect to server" messages and web pages that don't load. Then I received a notification stating I needed to "verify eligibility" which took me at least a week to muddle through plus a useless trip to the ATT store. The ATT employees stated my connectivity issues were caused by my not being verified and they had no ability to verify me. I finally got a rep by phone (2 days of phone calls) and received notification that I was verified but I still have no internet service off of WiFi. HOW DOES THIS HELP A FIRST RESPONDER IN THE FIELD? I just want my regular overpriced but working ATT back but cannot figure out how to FIRE FirstNet! I guess you get what you pay for.... read more

LONG REVIEW*** ABSOLUTELY TERRIBLE!!!! would not recommend. Back in 2022, right before I was shipped out to boot camp for the Marine Corps (I'm also a firefighter as well), I had called Firstnet to see if they could put a temporary hold on my phone service as I would not be using it for the 3 months I would be there. Customer service told me that it would be no problem and that when I'm done I could restart it when I was done. 3 months go by, I had just finished boot camp and finally got my phone back. I logged back into my firstnet account to try and reinstate my service, but when I logged in I found I was $2000 in the hole with them due to "neglecting to pay" even tbough I had called to put a hold on it before boot camp. Because of this, I ended up having to use 2 days of my boot camp leave before going back for more training at my local ATT store (the people at the ATT store were amazing and tried to help me as much as possible) just to try and get my service back working, and the workers had contacted firstnet themselves as well. Then they told me that the only way I could get my service back is to pay a minimum fee of $180 just to get it working again. I hesitantly paid it with the money I made through boot camp. As my training continued through the Marine Corps, every month my service got disconnected because of my "outstanding balance" with them, and had to pay NO LESS THAN $300 A MONTH (Keep in mind, while I was in training I was only making $1400 a month!) just to get it back working again. It eventually got to the point where it got disconnected again, and Firstnet told me that I had to pay the remaining balance for me to get it working again, which was $900. Again, I paid it off, and at the time I was extremely broke, had to ask my parents for help with it. Not too long after, I called to simply cancel them, and I was on the phone for HALF AN HOUR JUST TO CANCEL MY SERVICE. That is my shitty, terrible experience with possibly the worst phone company I've ever had to deal with. Because of my experience I'm thoroughly convinced that firstnet is a damn scam, and I want all of that money back, unfortunately it's been impossible for me to try and find anyone I can contact to make it happen. So in summary, if you are planning on joining a new phone service, save yourself some time and don't even bother with Firstnet, especially if you're a first responde/military. They claim to be all for them and supportive of them, but from my experience, it's a big lie just to take money from the people that serve and protect this country!!! read more

Just don't do it. My husband and I are both RNs and have been using first net for our cell service for a few years. It's been ok service and the theory that we are "bumped to the front of the line" when services are affected is appealing because we're often on call for our ER / ICU jobs. (For the record, we own our phones and watches outright - we are not obtaining discounts on hardware to receive their services.) Recently we bought apple watches and decided to add cell service through first net. We went into an A&T store to do so and the employee told us it would cost $10/month. She warned us that first net is notorious for trying to charge $25 but that it had recently changed permanently to $10 so we should "not allow them to charge us more". Apparently this was already a hot issue so we prepared for this occurring. Then we received our bill. What should have been 10/month turned into a $94 charge to our cc. $94 When we called to discuss, the rep for first net said there was not much she could do but to create a case in hopes that someone could call us back within 72 hours. We had her cancel our apple watch services immediately and are planning to seek different service for our cell phones entirely - it's a complete hassle but a principle thing at this point. First net is fraudulent at best - be warned. read more

I'm a trade-in customer, I upgraded to a Pro Max 16 it has been over 4 months since I sent my phone in. I Called the to ask about my credit for the trade-in and now they saying don't see where I sent the phone in. I told I have to open a case to determine whether or not I will receive credit. Please go elsewhere to purchase your phone. I have internet, landline and mobile service with ATT. since 1985 and this is how they treat a loyal customer. Be aware of where you send your money. Att is not the company to be with if you are a loyal customer. Disappointed read more

I was encouraged to switch from my old plan with AT&T to FirstNET since I am an RN and was told I could save money. After they put in the FirstNET sim card into my phone I started getting horrible reception at my house. I can no longer make calls or text people. I have to use my "home" cell phone that we use as a backup since we live in a rural area. Many times, my phone tells me: " Your phone's not registered on a network, so you can only make emergency calls." Yes, I'm supposedly saving money, but I'm NOT getting any service!!! read more

FirstNET by AT&T - Mobile Phones Near Me

Do i have to give them a star? My husband was eligible and switched from att to first Net. They have with shut off his phone 3 times asking for him to reverify. Customer service can't help or explain why they keep shutting it off. He had to switch carriers and pay over $300 for the 'free' Apple Watch I could have gone to Apple and paid less for. When he did have service, his phone never worked when we traveled any distance from home. We have to call to cancel on the phone (as we sat in an ATT Store) but first net is ATT. I wish I had a photo of the big first net poster at his work. read more

horrible, spent 2.5 hours in an AT&T store trying to get a new phone. They told me my account was deleted for some reason. I then spent an hour with customer service who told me they couldn't help and I had to go back to the store. I live an hour from the store. absolutely ridiculous. read more

Currently pay $$125 for 4 lines with T Mobile, 1st Net quoted me $$299 x-tax similar plans, Where's the savings??? In addition they want tons of crap to sign up,,, No Thanks.... 0 stars read more

Worst company ever!!! I live in Los Angeles and just like the other reviewers stating incompetence, spotty issues, etc. I put up with it because of having the first responder access, but it's worthless!! The last straw was their cutting out one of our lines without any notice. They said an audit was being done on one of the lines that we needed to resubmit the paperwork to qualify. I told them when I signed up nobody said anything about having to resubmit once a year or once every two years. Well, I ended up spending an hour and a half with the representative, trying to upload and resubmit to no avail. The problem was clearly on their end and they wanted me to try again later today or tomorrow. I told them how wrong this was and that no first responder was going to put up with this--it's not worth it!! I am now currently looking for another service provider, either T-Mobile or Verizon. Stay away from this company. read more

If I could give it no Star that's what I'm gonna do. Worse service ever and I will recommend no first responders to sign up for something like this. I opened my account in October 23, of this year. Paid my first monthly bill in Nov of $109.14, I didn't get no discount for the first month. I sent in all my job information for them to verify my eligibility and I know I qualify to get this 25% discount. As I work at one of the best hospitals in the country ( Emory healthcare) I'm a patient Technician. I sent them my badge and my latest paycheck. They first accepted everything and sent me an email to welcome me and that I qualify for 25%. My next bill came down to $ 68.00... just for them to cancel my service In 5days. I called them and the representative that I spoke was the most idiot out of all of them. She was saying that on my badge is says only Nursing service, but not what my title is and for that I can be doing anything even be a receptionist and still have the as nursing services title, because I work in the hospital. I told her that" I send you my badge and paycheck information and on my paycheck it states there that I am Patient technician. The fact that they don't know what a patient Technician is and are quick to disconnect my line without even calling the hospital to verify anything tells me that they are up to no good. They are scammers and I can't believe that AT&T have attached them selves to such a horrible carrier. Today I'm sitting here with no service and have to find another carrier, coz they claim they can only respond to my claim in 5-7 business days. HORRIBLE SERVICE that's all I can say!! read more

Absolutely horrible in all aspects. I would venture to call them a scam. I was tricked into firstnet with all the same lines they use on everyone else and I regret it horribly. "You get priority on the towers so you actually kick off other cell users to make calls if necessary." I have way worse service in crowds and urban areas than when I had the local provider before. "In the event of a disaster you will have service when others will not". Complete and utter BS and outright lie. When Helene hit Western NC everyone was without cell service. We figure that firstnet will be here to save the day soon as we began rescue efforts. My girlfriend got back service on a local provider a day and a half before the firstnet people showed up. When they did it was one single tower truck and only provided service for about a square mile to 2 at the absolute most. All but useless unless you were in the command post. "We have great coverage in the area and will roam off of the local towers". It was great for a bit but quickly went bad. It is worse than most now. I can keep going on about my issues with Firstnet. I called customer service to ask if there were ways to improve my service and hotspot and the short answer was he encouraged me to look for another provider. Literally gave me no solid options for boosters, home 5g routers instead of hotspot, phone resets or anything. He pretty much said thats the service you have and if it was not enough he encouraged me to switch to another provider. This company promises everything and once they get you locked in they deliver absolutely none of it. I did not save anything switching, I did it because of the empty promises. Now Im in the process of switching back away from firstnet and will save almost $15 a month for better service. Save yourself the hassle and avoid this company. Especially if you rely on cell service for your profession. read more

Worst customer service I have experienced by far. Currently I am having issues with verification. They suddenly stop allowing me to make phone calls when they couldn't verify something. From there it took two hours and 6 different people to get my phone working. Of the six none could explain how to fix this or why it happened, three of them hung up on me. The other three refused to get a supervisor because they were in a meeting. Finally a 7th was kind enough to explain what happened. Though the last person was pleasant I will advise any first responder to avoid this company. read more

No customer service, no one can make it so I can see my bill like I did with normal ATT. Good luck canceling your phone insurance after. 6 reps and about 2 and a half hours so far and no one knows how to stop the charge of of insurance on a phone my husband hasn't had in 2 years. The discount we get isn't worth the absolute confusion that is this service. read more

Horrible service, worst customer support ever and I have been waiting for a response from them for months.

FirstNET sucks! Don't waste your time or money. After hours and hours spent on the phone, trying to speak with someone, they cut my phone service off. STAY AWAY read more

Sold me a phone that wad not compatible and kept dropping service. After purchasing a second phone having the same issue of dropping calls. A employee told me my phone wasn't compatible. How totally incompetent. read more

Apparently the jerks at FirstNet don't think I qualify as a first responder. Quit acting like you want to help us with all your BS. You do nothing positive for us healthcare workers, you give us the runaround with your vague qualifications for service, and stress us out more than we already are. My stress and frustration has only increased since dealing with this god awful service. If you work as a first responder/healthcare worker, AVOID AT ALL COSTS! This company likes to posture that "We are there for our first responders" but don't be fooled. They will only give you a big headache and give even more stress to those who can't afford anymore of it. It's incredibly difficult to type this without any expletives. No, I am not being a "Karen", this company is the worst. I have proof. read more

FirstNET by AT&T - Photo of me in my first responder papper/shield/n95... Apparently the jerks at FirstNet don't think I qualify as a first responder. - Mobile Phones Near Me

Do not even try to get on the Firstnet through ATT. it's a scam to try to sign people up. I've been trying to get on the program for 2 months and no matter what document I send them, it says I'm not eligible. even though the company i work for Is on the list of of approved companies for the program. And note I might have lost the discounts I had before, while trying to get on Firstnet. read more

Our department decided to try out this service. Was told free phone and watches. I had to trade in a fairly new s20 at the time which I liked. Turned out service isn't any better than another provider I had. Also Josh the salesman lied to us telling us we got free phones. They are not free and that he locked us in with a 3 year contract!! To get out, we have to pay for phone. 2 years in and still owe @500. What a fu$#?# rip off. Sorry but I regret this decision. I would of never signed up. I also got a watch from them. Due to poor signal, watch would overheat and battery would die in 3 to 4 hrs. Worthless so I threw in drawer. Unable to return. read more

DO NOT USE FIRSTNET! This service is awful! I wouldn't give any stars if I didn't have to! After having it for a couple of years, I suddenly couldn't make any outgoing phone calls. Whenever I would try, I would be directed to FirstNet customer service where a rep couldn't or wouldn't explain to me why this was happening. I called 9 times and talked to 9 different people who couldn't explain anything, but told me that they think they fixed the issue by having me open a text they sent me and to hang up and try to make a call, only to find out it did nothing... still unable to make a call. I explained that I had to be able to make phone calls so I could check in with my son who gets off the school bus at 2:30, it didn't matter. I had several customer service reps tell me that I had to verify my eligibility by uploading documents. I kept asking what documents? And they kept replying "just your documents " then they couldn't tell me where I go to upload the unknown documents. On several of the conversations I had with customer service it sounded like I was speaking to someone in a foreign country and they were breaking up so badly I had to hang up. This is what I've been dealing with for the past three days and I still can't make a phone call. With work I haven't been able to get to an AT&,T but now that it's Saturday I'm going to inconveniently drive 40 minutes to the nearest store to see if I can get anywhere in resolving the issue. I have never experienced anything like this. This is the worst customer service I've ever had to deal with and what a disappointment. Here is their gift to you if you're a first responder... a huge headache and inconvenience with zero guidance from their customer service!!! read more

FirstNet used to have great coverage but now whatever they did it is absolutely terrible I want to drop it! I can't even get coverage at my fire station I have to make calls from the parking lot and I have to be on my stations WiFi!! I never used to have to use the stations WiFi at all now I can barely get any signal it's absolutely atrocious! read more

BE CAREFUL! DO NOT USE FIRSTNET INTERNATIONAL!FirstNet is a scam. If you travel abroad, the salespeople will convince you that the international plan will only bill you for the first 10 days of the month, as ATT does. Then you get a bill for $300 every month you use it. When I called to complain, they simply hung up. read more

Sucks! The customer service down to the actual service! Would highly suggest you take your business elsewhere. Not worth the constant lies and little help you get from customer service if you get any at all! Tell you one thing about a day pass then charge different prices! It's by far the worst service I ever had over Nextel, sprint, T-Mobile, Verizon, and AT&T. I can't wait to get rid of mine! User be ware! Do not fall for the reduced price! Not worth any penny saved! read more

This company is TERRIBLE! After this ordeal we are switching to Verizon. My husband is with 1st Net due to their CLAIM that your service is not lost and quickly restored if you're a 1st responder. Hurricane Ida quickly proved that they are full of crap! We lost communication two hours into the storm and service wasn't restored until two days later. We pay $5 extra a month for ability to upgrade after paying off HALF the price of the phone. This month he is eligible for upgrade. Placed the order and THEY sent the phone to the wrong address. Who gets penalized? US because now AFTER he paid $130 in taxes, in order to get the phone sent out again, we have to pay ANOTHER 130.00 for taxes because it'll be 4 days before he could be refunded and WAIT two weeks for another phone to be shipped out. Spoke to a supervisor "jackson" who REALLY REALLY tried to help by cleaning up SEVERAL representatives messes that they made on the account in order to go into the ATT store to make the purchase. Finally four days into it, money still not refunded AND my husband went into the ATT to complete the upgrade right? WRONG 1st Net STILL did not allow the upgrade to take place. He still has to wait for the phone to be shipped and STILL pay the taxes AGAIN. so in return what does 1st Net offer him? 1. Overnight shipping but the phone won't be here for a week 2. Upgrade fee of $30 waived but we pay $5/ extra a month in order to receive these upgrades. At this point there's absolutely ZERO reasons to deal with these people. Customer service sucks and once they rope you into their company they do not honor ATT policies or methods of doing business. RUNNNNN !!! read more

If I could give no stars I would. I was lied to about the price( I have the quote in writing from at&t) it was a promotional rate for 2 months. Then after my bill jumps 55$ and I pay the new phone off and cancel firstnet all together my bill goes back down to almost normal for 1 month. The. The following month my bill jumped 127.95 cents because all of my discounts from work and phone credits are messed up. I call and get told there is nothing they can do even though they waited 2 billing cycles to prorate( mind you that the additional line with no discount was 98 and some change. Horrible scam and the service was literally just att nothing special infact seemed slower. 0/10 will tell this to every single person that brings up firstnet from hear on out. read more

FirstNet is absolute Garbage!! Worse than regular AT&T and definitely worse than Verizon. And they will Scam you too - any Trade in Offers will NOT be honored. You will waste Hours of your life arguing; and they will still screw you. I've had FirstNet since 2022 and it is Worthless! Terrible day to day and Useless in an emergency! They claim to prioritize first responders; but they actually make your life and work Harder! Any First Responders should Stay Far Far AWAY!! read more

Horribly confusing billing. Received incorrect information multiple times from customer service. Was assured on two different occasions that I had an autopay set up--Wrong! Got a suspension notice. Tried to pay through the FirstNet bill payment portal and I am getting "Sorry, it doesn't look like you have accounts linked to this User ID". Tried to rectify through the provided portals to "Link Accounts" and "Merge User IDs" without success. Tried again to resolve this situation through 'customer service' at First Net. Multiple awkward silences from the rep, only engaging when I asked specific questions without any proactive help and guidance. Was told that autopay "takes 4 to 6 weeks" which was NOT what I was told the first two times I tried to set this up. Completely inappropriate. read more

I have been with first net since 2020. I upgraded my phone in February to just this week get an email that I need to revirify. Which ok so I submit the exact same Oath credentials because why, oh that's right we don't get new one's because once sworn in as a Police Matron that is all we get. They are using the excuse because the notary lady's notary stamp has an expiration date that my Oath credentials have an expiration date yet my Oath clearly states Receives Permanent Status... I would have NEVER after all these years gotten into another phone if this is bs they were going to put me through. I don't have the time nor need the stress. They can just give me my money back and take their garbage phone back and I can go to another company that is cheaper with better quality of service and that will not waste my time especially when I do nights. Oh and supposedly First net is a government program um who's lying to who it's an AT&T program just like T-Mobile and Verizon all have a program. What a joke. Any and all first responders take your hard earned money or your volunteer work to a company that actually appreciates you is my best advice and bless you all and stay safe! read more

I don't like it. Suddenly stopped and need to vilification per support. After 2 months. Not 5G most of time. Not supposed 24/7. After the hour AT&T takes over phone call if I pressed reset password otherwise message said please call business hour... I try to switch back regular AT&T but may drop the service... per AT&T representative. I am afraid of dropping the service during switching back time. read more

Stay away! This company has the worst customer service. Prepare to be on hold for an hour at minimum to resolve even the most basic issue. Negative stars. read more

Firstnet is a joke! I am a CCRF drive and we get dispatched to Catastrophic events. I had a signed letter and everything else needed to get the service. My company is allowed firstnet for its workers. These stupid ass people and there review company can't get there head out if there ass and approve my stuff! What a joke and not worth the fight. Been fighting everyday for a month! read more

It freaking sucks. I made the mistake of agreeing to service with AT&T. It has truly hijacked my phone 3 times in a week. I keep calling it stops and starts again. read more

F A L S E ADVERTISEMENT !!!!!!!!!!!! I recently change my AT&T to FirstNet two weeks ago. So far, I do not see the benefit in my end as a consumer. I am switching back to AT&T. WHY??? My spouse texted an important message about something and that text never came until the FOLLOWING day. Also, my phone FREEZES A LOT. My apps would NOT work, I would beed to turn off and on the phone to restart. It is ridiculous! I was told by At&t "corporate" this line is specifically for "first emergency responder", LOL I will be dead by the time I received the message or get the chance to use my cellular service. If I could give NEGATIVE star, I would. Believe me their line service did not work not even in Indio, CA. read more

I have been an employee of the Harris County Sheriffs office since 2022. I signed up with AT&T WIRELESS through an agent who came by my residence. He asked about my employer and told me I would be eligible for a first responders discount through this agency because of my employer this was in September of last year. I provided my employee badge and he uploaded the photo to the FirstNet Eligibility portal. Fast Forward to today.. I got a call stating I would have to verify my employer because my badge did not spell out the full name of the employer it only had the acronym HCSO even though it said Harris County on top. I in turn provided a check stub with the employer on but it also had HCSO and was rejected. I asked the lady if she could call and verify that I was an employee and she said the verification is done by an AI bot and they are rejecting it because SHERIFF OFFICE was not spelled out. Needless to say after allowing me 6 months on the program I was kicked off because the computer could not verify that I was an employee of the Sheriff Office even though the documents submitted were viewed by the human on the phone and she clearly saw I was an employee of the Sheriffs office. The world has gone to robots that now outweigh human verification. I was without a phone for 2 hours but AT&T saved the day. And funny when I went in the store the agent said oh you work at the Sheriff Office my brother works there. Hey I guess I need to pay the $40 to AT&T read more

I gave this company 1 star because I didn't see a 0 there. When I first became part of ATT I was mislead by the representative by informing me that he had set up my FirstNet account; however, that was not true. I proceeded to sign up and set up my account by calling the company to get started. The male representative was VERY condescending and rude!!! He took all of my information and but did nothing to help me at all!!! Instead he continued to be rude and very unprofessional!!!! I'm not sure how this company is in business. But if I EVER find out that my information was somehow compromised by this man or this company I will report them to HIPPA as well as SUE them for everything!!! ~signed~ Annoyed read more

Absolutely the worst company ever. Was supposed to receive a $1000 credit for a trade in. They sent me a prepaid box. Informed me they don't have any information on the package of the box THEY sent me. Many times they tell you they will call back and update. They never doo. I've called them a dozen times and every time is like starting the process all over. Stay away at all costs. read more

Second class service for first responders. Barely works in Downtown Honolulu. Never thought I would rely on hotel wifi service anymore but this time I did. Awful!! Please look at my speed in downtown Waikiki. Don't waste your time with this service. Can't wait to get out of this plan! read more

FirstNET by AT&T - Data speed!! - Mobile Phones Near Me