I have been there twice. My first experience was when they had only been open 8 days, so I tried to understand the inept management and operations. I sat and ordered my meal at the counter. There appearted to be a store manager at the far end, working on his laptop and occasionally an employee would stop over and converse with him. Staff was scarce . I ordered the following:
Chickichanga. Copied from their menu:
Whipped cage-free eggs with spicy, all-natural chicken breast, chorizo, green chiles, Cheddar and Monterey Jack, onions and avocado rolled in a flour tortilla. Topped with Vera Cruz sauce and all-natural sour cream. Served with fresh, seasoned potatoes.
The potatoes were cooked on the outside, raw and hard internally. Although the Chickichanga I ordered was supposed to come with avocado, mine did not. Rather than letting my food get cold waiting for the waitress to check on my order, I got about 3/4 of the way through it before she came over and asked how my meal was. I explained the lack of avocado and asked for them. She brought a small cup with some sliced avocado to me, then disappeared. The (?) manager at the end of the counter never looked around to check on customers, service or employee status. But, it was only 8 days of being in operation, so I chalked it up to that.
Second visit, Friday, July 31, 2026. As I walked into the restaurant, I was met by a hostess. I asked for a table, but was given a rather curse response asking me to sit at the counter. It was NOT busy. Maybe only a quarter of the facility had customers in it. I told this person I had a rather bad experience the last time sitting at the counter and that I preferred to sit at a table. She started lecturing me on how difficult it is to have just one person sit at a table. I almost turned and left, but decided to roll with things. I sat at a table. Had a male waiter who was actually quite good and attentive. I ordered the following: Roast Beef & Havarti sandwich. From their menu"
Roast beef, Horseradish Havarti cheese, house-roasted onions and tomato with lemon-dressed arugula on grilled Parmesan-crusted sourdough and a side of Horseradish sauce. Served with lemon-dressed organic mixed greens or a bowl of soup.
No bowl of soup was offered. I went with the potatoes again. This time they were cooked properly. However, when my meal came, it was absent the side of Horseradish sauce. I asked for this to my waiter and he was a little confused. He said they didn't have horseradish sauce, even though it was listed on the menu. He left, came back with the sauce, to his credit. Management needs to spend time with employees regarding what is advertised and listed on their menus and adhere to giving customers what they expect.
The one really bright spot on a rather underwhelming visit was a female employee, an always smiling, lean, young woman that was busing dishes and cleaning the tables. I watched her work hard, fast, efficiently and always smiled at customers. Outstanding employee! In fact, I asked her if employees could accept a tip. She said yes, so I tipped her. She thought it was for the waiter, and I explained to her that it was for her. I did leave a tip for the waiter as well. That young woman is gold for any business that she might work for. The management at this restaurant would be well rewarded to give her any position in employment she might desire.
My final take? Never going back. The hostess treating me like a second rate citizen was a turn off. The atmosphere in the building is antiseptic-boring. Attention to food prep, not great. My background? I spent 44 years in the emergency and investigative industry. I protected the most elite Hollywood actors, Nashville singers, diplomats, military brass, Secretary of State and victims of crimes. As such I traveled with them doing the advance work, staying next to them, going into some of the best restaurants in this and other countries. Some loved going to mom and pop type venues. I know what a well run establishment is. I have a brother who was extremely successful in the restaurant businesses in California. My parents, way back in time, also owned and operated a restaurant. What makes a restaurant a great place to go, is MAKING it a great place to come to. To escape the pressures of day to day life. Having competent management that oversee employees, making sure the customers always come first. These days I dress in sweats. I had enough years of always being in a suit and tie. Maybe I was being judged by my appearance. If that hostess only knew who I protected, and the criminal cases I worked, maybe I would have been treated different. read more