Duke Specialty Rehab Services Midtown features some of the worst customer service and most…read morebelligerent staff, from front desk, to therapists, and management I've ever seen or experienced. Every visit to this office has been a battle and uphill climb. Front desk staff badger and harass clients and are offensively aggressive and unfriendly about social distancing enforcement. If you are even one minute late you are usually turned away and laughed at and made fun of behind your back by the front desk staff (I watched firsthand and listened to their commentary as someone was turned away after pleading their case with an impassive complement of front desk staff). Therapists make faces, roll their eyes, and sigh when dealing with patients that may have medical issues or need more time. I have seen therapists be downright rude, berating and yelling at clients and family members, taking their personal issues and grievances out on those in their care. The general climate and reception one receives at this office is one of apathy and disdain. When further input or follow up is requested from management about issues with therapists or front desk staff, there is no phone call or response. No action is taken to find out what the issues are and/or make things better. Yes, we are in the midst of a pandemic but there is no need to be rude, unhappy, and unpleasant because of it across all levels of staff. If front desk, therapy, and management dislike their areas of practice to this extent, perhaps they would best be served by considering a radical career change. It's unnecessary to make an already trying time that much worse. For the office's management and beyond that for Duke to not even acknowledge, communicate about, or address problems at this location seems unconscionable. If I had a choice, not only would I not receive care at any other Duke-affiliated provider but I would research and carefully consider other locations and their reviews for physical, occupational, and speech therapy. Having to go though difficulty because of a health event and needing therapy is bad enough without having to contend with unfriendly staff with what seems like embedded ill will. The quality of care suffers when caregivers harbor and promote a negative environment. It makes it that much more difficult to trust providers and feel safe. It makes a time when you are vulnerable worse and is a counterproductive stumbling block to healing and recovery. I can't recommend more strongly that you seek your care and a better patient experience elsewhere. Unfortunately--in spite of the Duke name and unless you are a "good" patient with minimal therapy needs that arrives half an hour to an hour before your appointment and follows social distancing guidelines perfectly in spite of any cognitive or other deficits you are experiencing due to your injury/health event--you will not find it here.

I've done therapy in several locations and I've honestly never been this happy before. Rob Wiese is…read morelife changing. He believes in your potential, cares about you as an individual, challenges you, and will definitely strengthen your weaknesses. I HIGHLY recommend, as does my mom. (Seriously, don't go anywhere else. This place is worth your money).

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer

My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

I will rate the emergency room, near Bass Pro Shops in Garner as "STELLAR" being highly motivated,…read moreorganized and capable. I will rate the hospital on New Bern Avenue as sufficiently disorganized as to justify concern for anyone considering using it, or especially in the case of taking someone you care for, there. While there from March 25-27, 2026, for an infection in my right foot, I was scolded by a female Muslim doctor in front of 4-5 female medical students of some kind, a male "almost doctor" (still in the pipeline) and a very patient and professional, male EMT fella. The doctors in this hospital should be required to wear "bodycams" and if this Muslim female doctor had, she would have been fired that day. I am an honorably retired (20+ years) former US Army Paratrooper, Special Forces (SFQC 3-83) and Delta Force (OTC-18) combat veteran Operator / Sniper, with a service-connected disability rating of 100 percent (P+T) for a kidney transplant. During my Army career and in every other instance requiring medical services, I have never encountered the general lack of organization and focus on priorities that are at best of little importance to the health and welfare of any American patient, as I did at / in Wake Med. You should truly be ashamed of yourselves. Simply awful. And I'm using restraint, 1SG(R) John H. Osborn II 609 North Ellis Avenue Dunn, NC 28334 910-308-3030

Very attentive with therapy both OT and TP 5 days a week. Quality care both therapy and nursing.read more

If I could give zero stars I would!!! Do not send your loved ones here!!!!! My grandmother was not…read moreeven there 24 hours and she almost lost her life. This morning my mother was on the way to the center and when she got there my grandmother was unconscious, the staff did nothing and if my mother wasn't there things could have gone another way. My grandmother told the staff she could not breathe multiple times (she told us this when she came to at the hospital)and they did nothing!!! When mom said she's calling 911 and asked what happened they kept telling her no please ( they must get in trouble if someone else calls) and they finally called. My mother talked to her 45 mins prior to arriving and she was awake so this happened within a 45 minute span. She couldn't even get proper care for 24 hours without almost losing her life. DO NOT SEND YOUR LOVED ONES HERE!!!!!! Thank God my mom was there

Raleigh Rehab cheated me. They received Medicare payments for my late husband's stay there AND…read morecollected payments from me too. My husband ran out of Medicare coverage for skilled nursing facilities last Fall. How Raleigh Rehab was able to bill Medicare is something to be explored. Since I paid in advance for my husband's stay there I am still waiting for reimbursement from them because he was moved to hospice in the middle of the month. Raleigh Rehab said they'd "Look into it." but I haven't heard anything from them even though six weeks has passed. On Monday I will turn this whole mess over to Medicare. I feel assured they will investigate and take the appropriate action.

This is an afterthought review- I was a patient recovering from a severe medical unexpected crisis…read more- during the acute Covid lockdown- it was a lot going on - fast forwarding- I realize the tremendous strain & stress - particularly the hands on staff was working under- the nurses assistants therapies dietary housekeeping Chaplain services - it was uncharted waters. I'm appreciative of the care - some areas a little dicey but all in all- this experience paved the way to my recovery - hopefully-The administration team including the Medical Director & House Physician learned valuable experiences for optimal outcomes

Terrible care: My family member was there to recover from…read morehip replacement surgery. This meant Physical Therapy, learn how to go up a few stairs, transfer into car, recover enough to come home in a week or two. He never got more than 15 minutes of PT per day. PER DAY. The food was dreadful. The food was cold. When he asked for coffee or anything it never arrived at all OR it was stone cold. They told us he was eating well and doing great. He was barely eating anything as the food was so bad and stone cold. He asked to have help taking a shower multiple times, no one ever helped. He also asked to have his bed sheets changed, no one did so. He ended up back in the hospital as no one there would listen or help him or tell us the truth as to how he was doing. He called 911 to come and get him as he was maltreated, malnourished and not helped one iota. His days there extended his overall recovery. The staff had no clue what was going on. Run fast from this place - and don't look back. I would give this DUMP a zero if I could.

The admission process. We took our son here and we were told he would be able to give us call the…read morenext morning. Our son called that stated he was hungry around 8 pm. They feed him a 4:30 pm. I started reviewing the reviews and they were horrified at the time we knew what we had to do. We return the next morning to pick him up and we were greeted by a very unprofessional staff member who kept stating no visitation until the weekend. My husband and I thought we were going to fight to get our son. I finally told another staff member what we were told the day before and we were not leaving without our son. Please do not send anyone you love to this establishment.

Themen's Healing Place is better than the women's. I went to the women's. The women who ran this…read moreplace were sick with power. They played favorites, took away women's family time because it meant too much to them. They were cruel to the women. Maybe change n overhaul the staff...because if anyone was dysfunctional, it was the staff.

Recovering after a hip replacement wake med found room here. Covid came along and four months…read morelater we got call saying she could be released ..Had to wait outside for couple hours then they pushed her out. She was covered with feces in hair nails skin,stank so bad I didn't want to put in my car..I asked b to see person in charge they said someone had changed her recently ,I pointed out the conditions .I then took pictures of her hair nails clothes and the fact she could not sit at all she was contracted from laying flat so long .Drove her to rex where i was told she was missing 8 vitamins in her bloodwork she was malnourished only 8o lbs and wouldnt live 24 hrs....she never had covid she was there for rehab...cutts family

The Jury is out way too long on this one. My review is mixed because I have received reports about…read moremy mother's progress that seem inconsistent from what I see. My mother has been there one month, and quite frankly, I see little to no progress. I was anxious to get my mother admitted. Now, I am anxious to find her a new home.

As a physician and acupuncture practitioner, it has been a wonderful experience working with the…read morepeople and the professional at Next Step. I've had the fortunate experience of watching the high level of care and personal attention they provide to their clients. I've watched improvements in gait and control for a variety of cases. The team is always cheerful and gently encouraging during some tough rehabilitation work. They stay on top of the research and best practices in this rapidly evolving field of spinal injury rehab. I highly recommend them if you or those you love were to find yourself in need of their services.

I had a stroke in 2016 and have not been able to ride my bike since then. I asked NextStep in…read moreRaleigh if they could make it possible for me to ride a bike, and they said they could. After getting a set of adult training wheels, I was able to ride a bike by myself in the parking lot of NextStep with the support and encouragement of the excellent physical therapists at NextStep. I can't go without the training wheels yet, but I hope to ditch the training wheels soon. Three cheers for NextStep!

At Litchford Falls HRC you will find some of the best residents and staff in the field. I enjoy…read morelistening to the stories of the residents that have traveled internationally and lived abroad for a few years. They have shared their stories with me of the beautiful scenes in Athens Greece. It is wonderful to hear the stories of residents and see their faces light up as they reminisce of their life and travels. At Litchford you can walk the halls and see staff participation in deck the halls during the holiday seasons, where they are bringing the Christmas joy and spirit, as each office door is adorned with festive decorations. Residents can get a sense of a home away from home during this holiday season. Keonna at the front desk, will be more than happy to greet you with a warm welcoming smile.

I don't know what facility all the glowing reviews are about. The Litchford Falls Rehab I saw was…read morea pit. Labeled a death mill by a family member. It's dirty, dingy, dreary, understaffed and the food was pretty bleak. Getting call button response from staff was shockingly slow...2 hours minimum. Very bad when you're told to wait for a nurse to help you to the toilet. I wouldn't let my family member go there unless it was to let them die. Leaving one star only because you need something to be able to post the review.

My husband had a severe asthma attack and allergic reaction so we had to go to the E R 10:30…read moreChristmas night. The staff at Wake Med, even tho they were working on Christmas day / night away from their families, they were all friendly & professional. The overall attitude of staff was comforting and the facility, clean.