Duke Specialty Rehab Services Midtown features some of the worst customer service and most…read morebelligerent staff, from front desk, to therapists, and management I've ever seen or experienced. Every visit to this office has been a battle and uphill climb. Front desk staff badger and harass clients and are offensively aggressive and unfriendly about social distancing enforcement. If you are even one minute late you are usually turned away and laughed at and made fun of behind your back by the front desk staff (I watched firsthand and listened to their commentary as someone was turned away after pleading their case with an impassive complement of front desk staff). Therapists make faces, roll their eyes, and sigh when dealing with patients that may have medical issues or need more time. I have seen therapists be downright rude, berating and yelling at clients and family members, taking their personal issues and grievances out on those in their care. The general climate and reception one receives at this office is one of apathy and disdain. When further input or follow up is requested from management about issues with therapists or front desk staff, there is no phone call or response. No action is taken to find out what the issues are and/or make things better. Yes, we are in the midst of a pandemic but there is no need to be rude, unhappy, and unpleasant because of it across all levels of staff. If front desk, therapy, and management dislike their areas of practice to this extent, perhaps they would best be served by considering a radical career change. It's unnecessary to make an already trying time that much worse. For the office's management and beyond that for Duke to not even acknowledge, communicate about, or address problems at this location seems unconscionable. If I had a choice, not only would I not receive care at any other Duke-affiliated provider but I would research and carefully consider other locations and their reviews for physical, occupational, and speech therapy. Having to go though difficulty because of a health event and needing therapy is bad enough without having to contend with unfriendly staff with what seems like embedded ill will. The quality of care suffers when caregivers harbor and promote a negative environment. It makes it that much more difficult to trust providers and feel safe. It makes a time when you are vulnerable worse and is a counterproductive stumbling block to healing and recovery. I can't recommend more strongly that you seek your care and a better patient experience elsewhere. Unfortunately--in spite of the Duke name and unless you are a "good" patient with minimal therapy needs that arrives half an hour to an hour before your appointment and follows social distancing guidelines perfectly in spite of any cognitive or other deficits you are experiencing due to your injury/health event--you will not find it here.

I've done therapy in several locations and I've honestly never been this happy before. Rob Wiese is…read morelife changing. He believes in your potential, cares about you as an individual, challenges you, and will definitely strengthen your weaknesses. I HIGHLY recommend, as does my mom. (Seriously, don't go anywhere else. This place is worth your money).

I had a stroke in 2016 and have not been able to ride my bike since then. I asked NextStep in…read moreRaleigh if they could make it possible for me to ride a bike, and they said they could. After getting a set of adult training wheels, I was able to ride a bike by myself in the parking lot of NextStep with the support and encouragement of the excellent physical therapists at NextStep. I can't go without the training wheels yet, but I hope to ditch the training wheels soon. Three cheers for NextStep!

From the owner: Neurological Recovery, Activity-Based Training, Neuro Recovery Network, NeuroMuscular Electrical…read moreStimulation (NMES), Functional Electrical Stimulation (FES), Gait Training

Very attentive with therapy both OT and TP 5 days a week. Quality care both therapy and nursing.read more

After breaking my femur while checking onto my plane to Las Vegas to go hiking in the National…read moreParks, my life changed. My doctor, Dr.Whitlock, who put a plate and 8 screws on my leg while telling me for all intents and purposes, I would be in a wheelchair or toe touch on a walker ( read no weight bearing on my right leg. What? How,was i supposed to drive?) referred me to the WakeMed Rehabilitation Hospital, arguably the best in NC. I was scared, anxious, in shock and denial. I was accepted to the rehab hospital for up to two weeks. During those days, I had OT and PT for a total of 3 hours a day. I was bribed by my PT with REAL Pepsi. I watch my calories and my weight but this inspired me to work.harder. The nursing staff were not only awesome but diverse. A nurse after my surgery was from Ghana. He told me about Ghana and the tamed crocodiles, the elephants, the parrots at 2AM when I couldn't sleep. I knew he was busy but was grateful he talked to me when I needed support. On the 2D hall, I met a delightful aide whom I nicknamed twodeetwo and she called me Silly Willy. This young 20 year old was working full time and attending Meredith to get a degree in biology before nursing school. The woman cleaning my room was originally a nurse from the Dominincan Republic My overnight aide was from Nigeria, one of my nurses was from India and 2 of my nurses were in the same age group that I was (Im 76). Another aide was adopted from Russia near where I had adopted my son. Im sure I left a number of people out but I could sure go on and on. What a great experience Im now home feeling less anxious and better prepared for the road ahead. Thank all of you who took care of me. I was blessed to have found you albeit, the hard way!

My grandma was discharged from this facility today. Although I did not visit due to her short time…read morethere (1 week) and my work schedule, my mother had visited everyday. Both my mom and grandma had nothing but good things to say. The staff was attentive and caring. Always smiling. I wanted to specifically say that a nurse assistant named Sherri was stellar. Also Carrie , Dwayne and Jerome. Not only is it rare to find a good place like this, but to even find one good employee. Here there were many. Also my grandma couldn't stop talking about the food. Don't let this place fool you by the looks. My mom said that it looks old and that worried her at first. But it was clean and cared for. Just aging. Do consider this hospital. Awesome work everyone!!!

The physical therapy staff is great. However my mom came from wake med North and has been there 1…read moreweek and no shower One week at wakwmed no shower. So this is 2 weeks of being unclean. My mother says she smells. This treat ment us horrible for a patient with terminal cancer

I wish I had read these reviews before I booked. Food was bad as was care. Therapy 3 days a week…read morewas good.

My father was a patient here and the facility is horrible. Staff is slow and has plenty of…read moreattitude. If you have a choice go elsewhere. Never saw a single DR the entire 14 days, and they didn't want to do specialist recommended testing. PT / OT are good when they show up. They don't respect their own schedule. Meals are not good for diabetics and they don't do a good job of checking who has eaten and who hasn't. Understaffed and not bathing or showering unless you stay on top of things. Not the place for a patient who is without family support.UNC should be ashamed of this facility!

Raleigh Rehab cheated me. They received Medicare payments for my late husband's stay there AND…read morecollected payments from me too. My husband ran out of Medicare coverage for skilled nursing facilities last Fall. How Raleigh Rehab was able to bill Medicare is something to be explored. Since I paid in advance for my husband's stay there I am still waiting for reimbursement from them because he was moved to hospice in the middle of the month. Raleigh Rehab said they'd "Look into it." but I haven't heard anything from them even though six weeks has passed. On Monday I will turn this whole mess over to Medicare. I feel assured they will investigate and take the appropriate action.

On April 19th I gave my brother a birthday at my house,he walked, talked. A month later he was…read moredead. At a 90 bounds. Was they feeding him or what. ​

ABSOLUTELY THE WORST!!!! It was so bad, I picketed the place on Christmas day for 8 hours…read more They lie, they fudge medical records, they refuse, yes REFUSE to administer meds when the first dose was wasted and they are unclean. There was a soiled bed and they changed the sheets without washing down the mattress. My mother had a bed sore and they refused to document it. They lied and said it was something else but DUke documented it, thank god. Look, you need to run from that place. I mean it!!

This facility was very disappointing and I would not recommend to anyone who wants compassionate…read morecarr for their loved one. My mother was discharged to the facility from the hospital and I was hopeful that her rehabilitation time would include a safety and transparency about her care. The first red flag was that the aid instructed my mother to wear a Depend Undergarment because, "they may not get to you in time tonight". My mother has never wet herself, and indeed the aides warning was correct. My mother wet her self the next day waiting almost 30 minutes for help to the rest room. The second red flag was that the facility had most of the day to prepare for our arrival and make sure that my mother's medication would be available for her evening dose. She arrived at 4pm and did not receive her heart medication until 11:30pm. Third red flag was that I over heard a family member ask our nurse, "What medications did you give my mom this morning?" And our nurse responded with "What we've been giving her." No specifics and not indication of what time the meds were administered. My mother would call me when she was ringing the call button so I witnessed 15-20 minute waits for my mother to get help toileting. I took my mom to a routine primary care visit the day after admission as a follow up to her hospitalization. The facility gave me paperwork with mistakes on the orders, and again no indication of when the medications were given, or current vitals just a repeat of the hospital orders. I was told that my mother would have a care team meeting with physicians, therapists and other care team staff to discuss her care plan 2 days after her arrival. No PHYSICIAN EVER EVALUATED MY MOTHER or showed up to the meeting. I ended up removing my mother 2 days after her admission. My mother called to say that she was coughing and spitting and saw a pink tinge. This was about 1 hour after I left her to run an errand and after I notified the facility in that I was planning to transfer my mother home after the weekend so she would be more comfortable. My mother called for the nurse to show her what was happening and the nurse told my mother that it was simply Tumms. My mother proceeded to explain that she had only taken a Tumms in the morning and that the color of this was closer to pepto than calcium carbonate. Within 20 minutes of telling the nurse my mother felt light heading and started having sharp pains in her stomach. I immediately made my way to the facility which took about 15 minutes. In that time the nurse never responded to the call button. As I arrived the nurse claimed that she had given my mother a Tumms in the afternoon, but my mother was calling me on every Med pass and did not have any meds because they were testing for Covid-19. They stood and watched me pack my mom up as she was moaning in pain. I took her to the emergency department and my mother was diagnosed with a urinary tract infection. God only knows how much pain she would have been in overnight or throughout the week as the staff had no intention of treating her medically.

Based upon my experience, this is not the place to go for rib injuries like costochondritis. I had…read moretherapy here for 6 weeks and, while they were able to increase flexibility and strength, they really do not deviate from their playbook which did not include addressing my main problem and what brought me into the office to begin with. When, after about four weeks, I mentioned to Chip that I believed it was costochondritis, he was rather dismissive, even after I forwarded information to him about the condition. Well, if all you want to do is run your playbook, who needs a diagnosis? At that point I started to look elsewhere. Upon discharge, he admitted to me that they have not had as much success as they would like with rib and hip injuries. I would've preferred to hear that at onset. Also, I do not recommend spending the $1000 for their laser therapy. The results for me were extraordinarily temporary, despite being applied directly to the rib cage area during my tenure there.. 2025 Update: I was able to get significant relief from an out of state osteopath who specialized in OMT and was able to place the ribs back into place. Forget wasting your time, energy and money on practices that do little more than run their play book.

I have received therapy on my lower back. I wasn't able to bend or climb steps when I started…read more The therapist are awesome they give you one on one sessions they do exercises to make you better but in an unique way they work the side opposite the side is hurting and throughout your time there they teach how to help yourself through home exercises. Tamara, Chip Michael and Vince are great people they are friendly and they teat you like family. Everyone is polite and respectful. They are the best. I highly recommend them.

My mom is a resident in assisted living, after leaving a different independent living facility. My…read moremom is ambulatory and can usually take care of her physical needs but has a very poor memory due to dementia. The staff have been kind and helpful. They are always receptive to requests. My mom has made friends and enjoys herself and the activities they provide. The little apartments are very nice, and I am happy that they have cleaning and laundry service. The staff in the dining room are good at accommodating individual preferences, and the residents really enjoy their meals. I have no hesitation at recommending Woodland Terrace.

Great facility and staff. I was impressed by the cleanliness and attentiveness of the staff.read more

My mother has been taking my father here for approximately six months. My father has Alzheimer's,…read moreand has done really well there as they are so welcoming. They are warm and loving and go out of their way make it fun for the people there. My mom has absolutely loved it. I highly recommend this facility for your loved ones.

This franchise in Raleigh NC address 2245 Gateway place 27607 she is a phony she looks for the…read moreworst in some of the employees and favor others, she never turn down a client no matter the sisuation with them being that it is bed ridden, psychotic, as some has been, some have diseases and mental impairments that the caregiver and PCA are not equipped nor trained medically to handle, the owner Marshall throws her workers under the bus and sticks them with any clients to deal with as long as it mean that she gets to make more money by not turning down a single client no matter their medical sisuation, there has been so many injuries at that facility Sarah care Lake boon trail and The owner Marshall covers it all up and ask that her workers do the same oh yes she tells them what to say and how to handle these injuries with the family members, There have been many family members removing their relatives out the care of Sarah care Lake Boone trails because of all the cover up and injuries sustained in the facility, even the workers at the facility gets fed up and not take care of the clients as necessary like they should, it even becomes too much for then at times to the point where they say to one another that they will leave the clients with poop on them, and that's what happens some of the clients go home poop and smelly like urine, The owner Marshall only cares about money the more clients she can keep squeezing in the door the better for her, the place has been over Crowed a lot so much so that she comes down hard on the workers to do everything becomes too much to do and tend to all at once, exspecially when it comes to toilets and changing diapers, This is one place would not recommend my friends nor family to bring their relatives to, i see too much go on here at this place and it is not a pretty site in fact it discussing, and a disgrace