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NextStep Raleigh

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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5 years ago

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Swift Creek Health Center at The Templeton of Cary

Swift Creek Health Center at The Templeton of Cary

1.0(3 reviews)
3.7 mi

My mother-in-law just passed away in this facility. She passed from complications following a…read morebrain bleed from a fall under their "care." This was after she got kicked in the stomach by another resident, her purse was stolen, and she was neglected and ignored by many. She never received a documented care plan and all we experienced was routine shoulder shrugging. There are a lot of sad parts of this long story but few are as pathetic as the fact that the only time we feel their sense of urgency is now, on Yelp where they're suddenly interested in talking. That says everything to our family about this facility's priorities.

Families, please do your research…read more What I witnessed at this facility was a huge gap between what was promised and what was delivered in terms of care. The administration is not only poorly managed but seems indifferent to the well-being of its residents. The turnover rate for staff is alarmingly high, which speaks volumes about the toxic work environment and lack of training or support provided to employees. As a result, the level of care my mother received was inconsistent at best, and at worst, neglectful. Some of the staff were caring people, without a doubt, but staff were frequently overwhelmed, confused and unfamiliar with residents due to turnover. Communication from the administration to families was almost nonexistent. When I reached out with concerns, I was met with indifference or vague reassurances that were never followed through on. Clearly, the main concern of the administration is profits. This is not the kind of care anyone deserves, especially our senior loved ones who should be treated with dignity and respect.

Kindred Transitional Care & Rehabilitation

Kindred Transitional Care & Rehabilitation

1.7(3 reviews)
5.1 mi

You know I could possibly say something that should be perceived to impact this business in both…read morepositive or negative way to check it out for yourself it's up to you to go.

My mother has been in Raleigh Rehab's long-term care area (nursing home) located on the 3rd floor…read morefor 10 rough months. My mother suffered 3 major stokes and is paralyzed, unable to speak well, and requires a high level of care. She's very coherent and understands what's going on around her. A few people on the nursing staff are very helpful and kind to her. Most have the wrong demeanor for this type of work and are mean and ignore even their patients at times. They seem short-staffed and stressed. My mom went without having her teeth brushed for over 2 months causing extreme gum decease. She's gone nearly 2 months without a full shower. She gets urinary tract infections on a regular basis due to not being changed. She's in pain a lot of the time because they don't manage her medications well. Trying to communicate with their admin team has been horrible. The more I've tried to complain, the more they ignore us. Before you admit anyone you care about into their long-term care program make an unannounced visit. Tour the 1st and 2rd floors first. Then take a tour of the 3rd floor and notice how it looks, smells, and the demeanor of the staff. Compare what you find to other facilities in the area and come to your own conclusion.

NextStep Raleigh - rehabilitation_center - Updated May 2026

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