I strongly recommend that prospective tenants do their due diligence before renting a property…read moremanaged by this company. I have not even lived in my rental for a full year, and my experience with the management company and property owner has been extremely distressing. One of my biggest concerns has been ongoing water intrusion, moisture, and mold-related issues at the property. Based on my experience, I do not believe the condition of the property or the extent of these problems was accurately represented to me before I moved in. Had I known what I would ultimately be dealing with, I would have made a very different decision. Throughout my tenancy, I have repeatedly dealt with water-damage and repair issues. Repairs have not always been completed in what I consider a reasonable or timely manner, and some promised work has still not been completed. I have documentation of my communications, repair concerns, water-intrusion issues, and agreements made regarding the condition of the property. Communication has been another major problem. In my experience, I have received information that I later found to be inconsistent with what was actually happening or with other communications I received. I have also felt pressured to sign documents while dealing with unresolved problems at the property. The entire experience has left me feeling that protecting the tenant was not a priority. What makes this especially disappointing is that tenants depend on property management companies to be transparent about a property's condition, respond promptly when serious problems arise, and communicate honestly when something goes wrong. I am now dealing with the consequences of issues that I believe should have been properly disclosed and addressed before and during my tenancy. There is much more to my experience than I can reasonably include in one review. I have kept records and documentation of what has occurred. If you are considering renting a property managed by this company, I strongly encourage you to thoroughly inspect the property, ask detailed questions about any history of leaks, water intrusion, moisture or mold, get representations and repair promises in writing, read every document carefully before signing, and keep copies of all communications. I wish someone had given me this warning before I moved in.

The agent's attitude toward me was unprofessional and unwelcoming…read more Buying a home is a major decision, and buyers deserve equal respect and clear communication. This agent seriously needs to learn how to communicate professionally and respectfully with all buyers, not just select ones.

Extremely helpful and timely on all questions we needed answered! A wonderful company to help us…read morenavigate all the paperwork for us, first time buyers!

I want to share my sincere appreciation for Jimmy Lam at Lotus Escrow for the exceptional care and…read moreprofessionalism he showed throughout our recent transaction. As the daughter of the seller, I was closely involved in the closing process, and Jimmy truly went above and beyond. He took the time to thoroughly walk us through the escrow signing documents, ensuring we understood everything before moving forward. What stood out most was his willingness to make necessary corrections to the vesting/title exactly as the buyer had requested before filing--rather than simply relying on an amended letter. This level of diligence mattered greatly to me, as I needed to see those corrections reflected clearly throughout the documents prior to signing. Coming from a background as a paralegal, I understand how critical it is for documents and contracts to be accurate and properly executed. Issues that are overlooked can create serious problems down the line. Jimmy respected that perspective and never pressured us to rush. Instead, he honored our request to carefully review every document, giving us the time and space we needed to ensure everything was in my mother's best interest. I also want to acknowledge Janici Pan, who served not only as our agent but as a true advocate. She consistently ensured that every step of the process aligned with what was best for my mother. We deeply value her commitment and her belief that we are stewards of what belongs to God, and that such responsibilities should be handled with integrity and care. Overall, we are incredibly grateful for the professionalism, patience, and integrity shown by both Jimmy and Janici. Their attention to detail and respect for our concerns gave us confidence and peace of mind throughout the entire process.

Professional representatives Knowledgeable employees…read moreVery easy process Good communication

Denise has been our realtor for our investment property for a few years now. We love working with…read moreDenise. She is responsive and supportive. She does everything well to get the property leased out. We highly recommend Denise to other people!

I am writing to express my greatest gratitude and complete satisfaction with my real estate agent,…read moreDiana Wong, for her 5-star services throughout the entire home purchasing experience. Diana is 24/7 available to answer our questions or concerns from day one until close of escrow. Her efficiency, professionalism, and work ethnics are really appreciated, despite all the additional circumstantial challenges occurred during the COVID-19 pandemic. Diana is diligent about coming up with strategies to assist us in preparing competitive offers for the seller. Her networks in 626 neighborhoods is also another key factor for us to win in the house bidding war. Thank you, Diana for your patience and knowledge. I will certainly use her if I need more real estate services again in the future, and I will be very pleased to recommend her to any of my friends if they enjoy a relaxing and effortless home purchasing experience. Let the 'Diana Magic' happens and you will be surprised on the kind of service and outcome Diana is able to provide for you. Kenneth New San Gabriel homeowner

Visited one of IRN Realty's rental listings in Yorba Linda and had concerns with both the property…read morecondition and communication process. The home had several visible maintenance issues during the showing, including damaged screens, missing/unfinished door hardware, electrical switch issues, missing caulking, and general turnover items that did not appear ready for a new tenant. After the showing, I reached out with a professional list of questions regarding repairs, cleaning, and move-in expectations before submitting sensitive application documents. Unfortunately, I did not receive any response by phone, text, or email during business hours. I also attempted to contact the office directly and did not receive a callback. I understand rentals move quickly and no property is perfect, but communication and professionalism matter especially when prospective tenants are expected to provide personal financial documents and application fees. Hoping management can improve responsiveness and property preparation moving forward.

Baldwin Property Management took over managing our condo complex about a year ago. Our previous HOA…read morehad a history of ignoring requests and communication - our place was a mess - so I'm sure many of us were understandably cautious when Baldwin Property Management stepped in, especially after seeing their Yelp Reviews. However, they've exceeded all my expectations. It's refreshing to finally have an HOA that communicates clearly, responds promptly, and keeps us updated on what's going on. Just to list a few things they've done since taking over: hired new landscapers and cleaners, cleaned a stairwell that hasn't been touched in literally a decade, brought out community gym to the cleanest state in years, fixed our garage doors, put water back into our fountains, turned on the gas to our BBQ grills, and installed security cameras near our mailbox. These sound like basic things but these are the things HOAs should do and from experience and from what I've heard, things that a lot of HOAs neglect. Special thank you to Christi Schaeffler, our community manager who I believe has been largely responsible the improvement in our community.

The worst property management. Bad communication. The only…read morething they do good is collecting the HOA fee timely. Avoid it if you can!

My Trieu is extremely honest. I will recommend everyone to use her. I need to keep her in my…read morephone contacts whenever I need to use her. She is a rare gem.

I had a major concern about my Title as I plan to put my house in a Trust. I was completely lost…read moreand confused. My Trieu was one of the nicest, most professional, patient, and capable people I have ever spoken to. She helped me immediately. It's nice knowing some people in this world really take pride in their work. Thank you, My!

We are planning to sell my home before the summer and decided to reach out to Oscar Chen for a…read moreconsultation after hearing about him locally. He offered a free consultation and spent the time explaining the current market, pricing strategy, and what I should start preparing before listing the house. I really appreciated that he was patient, professional, and very knowledgeable about the local market. He also gave many practical suggestions that I hadn't thought about before. Even though I'm still in the preparation stage, the meeting was very helpful. If you're thinking about selling your home and want honest advice without pressure, I would definitely recommend talking to Oscar.

We worked with Oscar Chen during a highly competitive market with over 20 offers on the home we…read morewanted. His negotiation skills and market knowledge were outstanding. Oscar advised us strategically, helped us write a strong but safe offer, and ultimately won us the property without overpaying. Communication was exceptional -- fast responses, clear explanations, and proactive updates. He connected us with great inspectors and lenders, making the entire escrow process smooth and stress-free. A truly top-tier agent. Highly recommend Oscar Chen for both buyers and sellers looking for someone reliable, experienced, and results-driven.

I've lived at a property managed by these guys for a few months and have been impressed with the…read moreresponsiveness regarding maintenance requests, thanks Remy!

Remy thank you for fixing my problem,…read more Service was good 10/10 ..... Communication was perfect Keep up the good work :)

Lived in a property managed by them for 5 years. Issues were always responded promptly and there…read morewas never an issue that didn't get resolved after one message and taken care of within a day.

Highly recommend! I lived on a property managed by NorthStar for over 5 years. The rent was always…read morereasonable and definitely worth every penny. This is mainly because the manager of the property, Mel, sets the highest standard for what a property manager/landlord should be. He was always readily available if we ever needed to contact him. He was extremely efficient in responding and sending someone out to our unit if we ever needed something fixed, replaced, or looked at. The best thing about Mel is that he cared. He cares about the unit your renting or staying in, of course, be he also made it feel like he cared about us which is an uncommon quality in landlords/managers nowadays. If you ever get the chance to rent a property managed by NorthStar Real Estate Group and Mel, himself, you have to jump at the opportunity. You'll be in great hands.

I can't say enough about Gary and his company! I not only needed a current appraisal for my home…read morebut also a retroactive one from a decade before for my records for tax purposes. He was thorough, honest and took his time preparing both of these documents. Always responsive and clear. i am glad I chose him for these projects.

I had Gary help me do a retrospective appraisal and he gave me a very good quote. He works quickly…read morewith diligence and was quite pleasant throughout the whole process.