I can't speak to the former concerns when this company was called Moore Restoration, but I can speak to this company as First Onsite. I can only assume, based on my experience that when the company changed it's name it also changed it's management. While I can attest that this project took MUCH longer than origionally quoted, I feel very satisfied read more

This company provides poor quality repair jobs and hides behind short warranties in hopes that consumers do not notice their shoddy work before the warranty expires. Avoid this company at all costs, Michael at First Onsite is scamming the public. His workers claimed to fix my leaking roof, instead they simply painted over water damage causing another leak to appear in the same spot. I am working with the Attorney General's office to ensure others are not scammed by this company. read more

Poor communication, poor scheduling, and even worse billing. billed for work not completed and billed for part supplied by us. Would not recommend to mow a lawn. read more

Pathetic. Unaccountable. Lazy. Vague. Misleading. Clueless. *********DO NOT TRUST YOUR HOME WITH THIS COMPANY************ Date of loss: 11/24/2023 Timetable of job: Budgeted 3 months, Actual 10 months (family of 3, two black labs, and forced to relocate multiple times during the job due to constant delays). I could go on and on...this Company has a clear history of manipulating their customers by substantially increasing the overall claim that is filed on your behalf with the insurance Company, while taking every opportunity to never substantiate the work promised was completed. I'm honestly blown away at the consistent comments in reviews I see online concerning the fraudulent billing that occurs with these idiots. I have multiple specific documented examples of this, but the most basic example came when, during our restoration project due to a house fire in 2023/2024, we ultimately discovered that the flooring we had in our home pre-fire was no longer produced/existed, and that we had to choose a different flooring as a substitute, a very simple problem to solve. When we asked to get an understanding of what material unit price we should shoot for to match our claim amount, avoiding out of pocket costs, we were given a constant run-around as to the answer, with no team member ever taking any accountability on the issue. Ultimately, we dug into the details of our insurance settlement statements ourselves, which clearly showed a base material price of "$3.77 / square foot" for our flooring. The amount of incompetence on the First Onsite team's part at this stage of the project was unbelievably pathetic, given we ultimately selected a far superior quality flooring for $3.99 / square foot out of fear of the unknown, we received 4 or 5 versions of horribly formatted change orders alleging that the change order would increase our out of pockets costs by $20,000!!!! Now I'm no CPA (just kidding), but for a home that has about 1,700 square feet of floor being replaced, the $.22 increase in material cost is math that just doesn't math for my little teeny brain. I digress...I ultimately end up challenging their math enough that the project manager on the job LITERALLY QUITS HIS JOB AT FIRST ONSITE. Hey, do you Chris N., but the timing of your decision to resign from this pathetic dumpster fire of a Company makes for tremendous drama on an amazing Netflix series idea this entire experience has given me. Back to the show...the cherry on top comes in the form of the invoice they sent me 3 months after their "final invoice". You read that correctly, I received an additional invoice after the final invoice. Ironically, the timing of their follow up coincided with the timing of the release of our depreciation check from Nationwide. Can anyone explain to me how a contractor would bill for "depreciation" services that they provided? Don't worry, I'll wait, unless we cut to the chase and call a spade a spade, you intended to commit insurance fraud, conveying the fact that 'since we got paid', you should get paid, right? Incredibly, this comment regarding a depreciation check was brought up by the First Onsite team during a meeting that we asked for with my wife. The purpose of this meeting was to give them the opportunity to verify the accuracy of their incredibly inaccurate/vague billing practices that cause constant confusion. So just to reiterate, my wife came to their office in an honest attempt to rectify the past due amounts they claimed we owed, only to have our Depreciation check from insurance be introduced as a possible reason as to why we had a balance with them. After this meeting, in which absolutely nothing was accomplished with my wife, we only grew even more concerned with the overall quality of the job that was performed, questioning all of the items billed. When these additional questions were sent via email (which had already been brought up months ago, but the First Onsite team refused to provide any final answers as they continuously changed), we were told that their tremendous generosity had just expired, and that they would no longer be willing to look into the various billing errors that they agreed existed at the time of our meeting with them. The Corporate culture at this place must look like the inside of a rotten apple after the years of this message being pushed through the ranks.....Karen mode deactivated....dear Lord, please do not work with this Company. read more

Avoid this company at all costs!!! They are dishonest, incompetent, and lack any kind of follow through. They were who a preferred vendor for our insurance company after a flood in our home. The work started almost a month later than it was supposed to due to several incompetencies on their end. First, the project manager (Spencer Jackson) told us he would bring some flooring samples over that night. The samples were finally brought 2 days later. We selected the flooring and we're told it was being ordered. The next week I was told that the flooring was never ordered because we hadn't paid. I sent receipts to show the down payment that was made. About another week went by, and I was sent a weekly report stating that the flooring was ordered and would hopefully be in to get started that Monday. I was contacted later that week by Spencer to tell me that the flooring we selected was unavailable. This seemed odd, because the report he sent said it was already ordered. Then, when their plumber came to disconnect things to work, he stated that he didn't understand why they were removing the tub and resetting it, when the subfloor could be seen from below and was clearly not damaged. It was here when we discovered that one of the drains would need removed. Fast forward to doing the work, and when they went to remove the tub, they broke it. Instead of telling us, Spencer texted my wife a picture of a tub and asked if that would work for a new tub. She was confused, and he then insisted that he had told us. This was a common them with Spencer not sharing any setbacks throughout the job, and there were several. So now, we were charged for a new tub, due to the incompetence of the team removing a tub that the plumber said shouldn't have been removed in the first place. Then Spencer ordered the wrong replacement tub. We then had issues where Spencer didn't notice something about the pipes initially and had to replace those. The biggest frustration was that while add-on charges continued to pile up, none of this was communicated in a timely manner unless we reached out directly to inquire. Upon finally completing the job, we were waiting for the insurance check for the supplemental work. After a couple of weeks, it was mentioned that we hadn't received the checks because Spencer had never had us a sign the work completed certificate that he was supposed to have us sign after the final walk through. I asked during the job to have Spencer removed from the job and have a new project manager. I asked to speak to his supervisor to relay the frustrations up to this point. Tim White told me multiple times to just let Spencer finish the job and that his supervisor would contact be after the job to allow me to voice my issues. THIS NEVER HAPPENED! I even followed up and reached out. I was told John Elmore was who I needed to speak to, but the number the employee gave me for him was not in service. Right after the work was completed, we had another water leak, which we thought was related to the initial leak. We called the team to come back out. They told us it was not related to the initial job and that they didn't have a plumber that could help, because their plumber has just went to a different company. They told me multiple times that I needed to call another plumber to come take care of this. It was a Saturday, and they said it absolutely had to be done that day. They insisted that they set up fans to dry the area out. I called Roto-rooter, who was there in no time and fixed the leak and issues from it. First Onsite left their fans for nearly a week. They did nothing else, and I was told that since they'd been working in our house that we'd "be taken care of." This was about 6 weeks ago. Today, I received a bill in the mail for well over $2,000! They didn't even do any work! Roto-Rooter did the work and charged significantly less than that to actually repair the issue. First Onsite are crooks and liars, and I will scream it from the rooftops, because if I can help even one person not have to go through the experience I've had with them, it will be worth it. Makes sense that they have mostly 1 star reviews on here. read more

The people here who got great service, and communication for Moore are fortunate. I am not sure if the quality of service depends on how much money they will make from the job, but ours was a fairly small job, so we received fairly small service. Things were great to start when they came out to access everything, but once it was handed over to the project manager, things went downhill fast. No communication, no real plan, things not being done efficiently (tile was replaced, but took nearly a week to get toilet re-installed?) If they had too much work on their schedule we would not have been offended if they said they couldn't do it, but instead they took the money, and gave us an incompetent project manager (his favorite words are probably, and maybe) I cannot recommend this company to anyone. That is unless their is big profit in it for them. Then maybe they will make you a priority, otherwise be prepared to wait on any work to be done, and no one returning your calls, or texts. Also, so far they have used low quality contractors who have done a poor job. Not happy at all read more

Steer clear of this company. First On Site (formerly Moore Restoration) repaired my basement after a water backup caused damage over the entire space. The immediate response was timely and was overall a decent experience. The restoration project was completed after lengthy COVID delays and was satisfactory. The trouble began only a few months after the project was completed. I hope you do not need warranty follow up with the products or how they were installed. It took this company over 3 months to inform me that my warranty claim is simply "normal wear and tear." The carpet installed is pulling apart at a seam and in over a dozen spots throughout the area installed. This is for sure not normal wear and tear - I can't even vacuum my floor! I would not recommend this company to anyone else based on my experience. read more

I had a good experience with the Indianapolis based company. They were attentive and polite when discussing the issues. Very open to ideas/suggestions. I was most impressed with the customer satisfaction point of view they expressed. I had some pretty extensive water damage and they restored my house and made it my home again. I would/am recommending these people. read more

This company does not understand timelines, quality work, project management and positive customer service. Their lack of responsiveness, hitting deadlines, and their subcontractors are beyond reproach. A job that was to be five weeks long turned into 22 weeks. They installed two hardwood floors because the first installation was completed by a crew that had no experience with hardwoods. And since no one from Moore checked the installation, I was left with nails sticking out of the floor, dented/marred wood planks, paint drips and gouges on my baseboards/quarter round, scuffs and dings on my walls from the installers. I then had to find the wood supply for replacement as the second installer couldn't find the wood. Overall a horrible experience. If it's quality, good customer service and timeliness you seek, look elsewhere. read more

On November 30th 2019 there was a fire in our apt building. Only 1 of the apartments had fire damage, but the fire dept. turned off the gas and electric to all 5 units. On Monday December 1st my landlord, per the suggestion of her insurance company hired Moore Restoration to do the restoration work. Thurs December 4th, I stopped by my apt. to pick up some things and I spoke with Erica with Moore Restoration. She told me that she was meeting with the building commissioner on Monday December 7th and that she hoped to get our power restored within the next week. She also said that if they couldn't get it restored that she would see about getting generators so 4 of the 5 families wouldn't be homeless during the holidays. Over the next 2 weeks, I drove by the apartments and didn't see ANYONE at all doing any type of work. So, on December 20th I called the building commissioner to see if any permits had been filed. They said "NO". So, I called Moore Restoration, asking for Erica and they said she wasn't in, so I asked to speak with a Supervisor. The lady told me that the Supervisor was in the middle of employee reviews but she would leave a message. I let her know that it was URGENT, Nobody returned my call. So, we ended up being homeless for the holidays. Over the next couple of weeks, I called Moore Restoration 5 times and left urgent messages, explaining our situation. The lady who answered the phone finally told me, "Nobody is going to return your call, because YOU are NOT our Client, so you need to call your landlord. So, I called my landlord and she told me that she's been waiting for a Quote from Erica. Then she gave me her insurance company's phone number. Over the next 3 weeks I called my landlord and the insurance company 10 times, and each time they told me that they were still waiting on Moore Restoration to give them a quote. This went on through the middle of Feb. Finally after over 2 months, I called the insurance company and he told me that they decided to go with another company, who would GET THINGS DONE! I am NOT Moore's customer, nor will I ever be! It's sad that they showed such little compassion and even less sense of urgency in getting us back into our place. We've been homeless for Over 2 months, and at the time the insurance company hired someone else to do the job, NO permits had ever been filed. Not only did they fail to get us back in our place, but they didn't even file the permits that would allow them to actually do the work required. Yet they still billed my landlord? For what? I have no clue! The ONLY thing I saw them do was have the water company turn the water off, and they boarded up the apt. that caught on fire. My apartment still smelled like smoke when the NEW contractor took over. Although I wasn't their client, I'd certainly not recommend them. When I 1st spoke with Erica, just a few days after the fire, she gave me the impression that she'd do everything in her power to get us back into our home. But, I never saw her again and she wouldn't return my texts. The supervisor Never did return my many calls. This is NOT the type of service one would expect, when dealing with such an unfortunate event, especially in the middle of the winter, during the Holiday season. They gave NO indication that they cared ONE bit about the 5 homeless families. I'm quite sure that if any of their family members were in my shoes during the holidays that something would have got done. Anyway, I don't normally leave reviews, especially negative reviews. And I wouldn't have left this one, if somebody from Moore would have taken the time call me, to at least pretend they cared! read more

Absolutely the slowest company. They have strung us along for 4 months now,& we still have a blue tarp on the roof! All they do is give EXCUSES as to why they can't come FINISH the job read more

I've known the work of Moore Restoration, Inc. for three years now. The staff is dedicated to the company, demonstrates great team work, and always polite. Each person specializes in one area or more. Could not ask for a better group of guys! Love the work they have done for the company and with other projects. read more

I called Moore on the advice of a professional. I'm glad I did. I had a small, but critical mold problem that needed immediate attention because I have a family member that is ill with mold toxicity. I talked to Champs late one afternoon and he said he would be out early the next day. He arrived on time and was extremely informative and helpful about what was needed to remedy the problem. He was knowledgeable, detailed in his explanation and very sympathetic too. I will be calling Moore again, if I ever have additional water problems. read more

Absolutely the worst customer service I've ever encountered. If you value your time at all, find another company. They definitely have proven their thought is their time is more valuable than a paying customer. read more

Lack of communication, no returned phone calls for 3 weeks... they did a good job taking a small amount of mold out from under our kitchen sink, but we have been waiting for going on a month for them to finish the job. Poor customer service and timeliness. read more

Moore came to our rescue in a very trying time. @ years prior we were victims of a flood and power outage. We let our insurance company manage the restoration, and we got a sub-par company to do the work. I didn't know it at the time because - well I had never been through this type of claim. 2 years later we noticed mold in the basement and ceilings. Our agent stepped up and referred us to Moore, adding "they are the best and will get to the bottom of the issue." When their rep showed up (he has many, many years of experience) they told us we should get out and we did. Testing showed there was a major problem, and we had to fight with the insurance company to get them to pay. The damage and restoration costs was nearly 100k. I can't say enough about how Moore really saved us by knowing their job. They were professional, great communicators, and I work highly recommend them! read more

Owner Kenny is a super nice guy ! Explained process and repairs necessary following a Hurricane . Very satisfied with quality of work .

Our home insurance company recommended Moore Restoration of Indianapolis to repair the leftover mess created by a raccoon in our attic. We could not be more pleased that we followed their recommendation. Our experience with Moore Restoration was exceptionally positive. From the first phone call we received, to the estimator who did the initial walk-through, to the craftsmen who did the restoration, to the project manager who oversaw it all, we encountered no one who was not a high-caliber professional. Exceptional experience. Exceptional people. Excellent work. Kudos to Moore Restoration Services, Inc. read more

I had a major loss due to an unknown water leak that required extensive repairs. Moore's response was great! The people I spoke with were extremely professional, courteous and always returned calls in a timely fashion. Appointments were made with my schedule in mind. Any issues that arose from my claim were communicated to myself and to my insurance company for a seamless repair. The staff was knowledgeable and worked efficiently. Not to mention the small things, like wearing shoe covers when entering my home. They turned what was very stressful situation into a pleasant one. I highly recommend using Moore Restoration for any restoration needs at your home. read more

I would not recommend them at all I have pictures of them doing a sloppy job and they did not do what state farm asked according to Indiana bulding association they have two years to fix them problem. it has not. I have paint on the celling paint on the front door wrong color of paint on the walls they were supposed to put in new dry wall and installion in the walls, put two coats a primer and two coats of paint.. the paint is peeling and the patches they used coming from the paint. they were supposed to redo the molding put fresh in. paint the laundry rea, redo the doors with new ones, replace lght fixtues out lets, were not done. it cost over 6,999 but in the wrong flooring supposed to clean the ducts did not do it. I can not get up on the ladder and fix these things my self being disabled and my mom a senior. they destroyed future they were not here every day to replace things like a new toilet. they went to other jobs and came back. my house will not be the same they promised it would and its not. I think the people that had was color blind. they did not have a boss to stay to make sure it was done coreectly it was supposed to take three weeks it took them 4 days read more