The owner is nice and got out some spots in our carpet that have been there forever and were not…read moreable to be removed by other methods. I would definitely recommend setting an appointment up with them.

Amazing and so professional!! Will be my #1 choice for carpets and upholstery! Definitely 5 stars!read more

If you happen to find yourself losing your entire freshly finished basement to water, I Highly do…read morenot recommend using Michaelis Corporation for water mitigation. From the very beginning, we were put under pressure. The manager who came to give an estimate told us it was basically "now or never" and that if we didn't make a decision right then, he would leave because he had plenty of other other jobs lined up. When you're dealing with water in your home, that kind of pressure forces you into a rushed decision without really understanding what you're agreeing to. The work that followed did not match what we were told or what we were billed for. The biggest issue is they did not even touch the utility room, which is where the water originated from. According to their own photos, there was no extraction, or drying equipment ever in that room which is something we didn't notice until after we found water pooling under furniture weeks later during putting our basement back together. That alone makes no sense for a mitigation job. They told us they would come back the next day to check moisture levels and water percentages. They never came. Then they told us the same thing again the following days. After multiple excuses, instead of ever coming back, they told us to just shut the equipment off ourselves. They still charged us for 4 days. Not only did we find pooled water still sitting under furniture and items on the floor, mold starting, and damage to drywall and studs. Water had also gone underneath cabinetry and the island, and none of that had been removed or handled. So weird.... that's exactly why I called a mitigation company to catch and prevent. They also left a huge mess in our yard for four days that killed our grass, after telling us they would be back the next morning to clean it up. And this was not just debris from our home. It was trash from brand new equipment they brought in and unboxed at our house. We were charged for retrieving equipment from another job site to come to ours, which clearly did not happen as we watched them bring in new equipment and open it in our yard, then leave the packaging behind. EVERY TIME we called the manager he was rude and would say "I'm working 16 hour days you're gonna have to wait." When we were only holding him to what he said he would do. We were also charged for other services we did not receive, including water extraction (we never had water extracted only drying... "after hours" work that took place around 3:30 in the afternoon, extended run time fees when it was there fault they didn't come back to get their equipment, clean up and debris removal (that they left in our yard, charges for the square footage they never touched, and charged us for full scope mitigation even though they didn't touch an entire room or take out the wood tack strip under the carpet. We were charged for 8 things that did not happen. A year later, we are STILL dealing with the aftermath. What should have been handled correctly the first time has turned into more work, more stress, and even more money out of our pocket! We trusted them during a stressful situation and that was a mistake. I wouldn't consider allowing them to do work in your home, but if you do ask questions, document everything, and do not assume the invoice reflects what actually happened. These people don't care about you, your home or your safety.

I Called them and had guys at our door within two hours! Great, friendly service. Thank you for…read morecoming out so quickly in the midst of an emergency.

Shame on Midwest Remediation. I initially thought I was one of the few with a grievance, but after…read moreseeing so many similar complaints, I am shocked they are still in business. Following a flood in my basement, I requested a quote on December 18, 2025. Seth repeatedly led me to believe the estimate was almost ready, causing me to delay hiring a different company--a decision I deeply regret. They didn't actually start the work until January 2026. Furthermore, they were completely dishonest about the costs. I was told the total would be $21,000, but that a $5,000 credit would be issued via a change order because they used cheaper materials. I have the text messages to confirm this agreement, yet they are now claiming no such promise was ever made. Their lack of integrity is appalling. Avoid this company at all costs.

Don't use them. They quoted me twelve hundred dollars to remove duck work under my bedroom and…read morebathroom. They only removed three feet of duck work under my bathroom but they are still trying to charge me for all of it. And now , the salesman that came out to give me an estimate is telling his boss that price that he gave me of twelve hundred was only for the bathroom , not the bedroom that is a lie. The salesman's name that came out to my house is Drew Smith. I still have a septic smell that blows into a house when the furnace comes on. Because they did not remove all the duck work that had receptic water in it.

Trevor was amazing every step of the way! Where other companies have taken advantage of us, Trevor…read morehelped us recover what was right to do a total roof replacement properly. Their crew was neat & tidy & left zero materials or mess after. I've never had such a great experience with a contractor before. His communication was professional & timely & honest. We are beyond thankful.

Incredible experience with Trevor and his crew. Nothing negative could be shared. His help &…read morediligence are a blessing. Incredible work & clean up.

Over priced and taken advantage of. They charged nearly double what the cost should have been.read more

From the owner: The Dry Out Guys is a water damage restoration contractor serving the Indianapolis, IN area…read more Services include Water Damage Restoration, Emergency Water Removal, Dry Out Services, Sewage Cleanup, Toilet Overflow, Flood Damage, Basement Flood, Bathroom Flooding, Emergency Plumbing, Frozen Pipes, Burst Pipes, Appliance Leaks, Water Heater Leak, Mold Detection, Mold Removal, Hail Damage, Storm Damage, Smoke Damage Restoration, Fire Damage Restoration, Sanitizing Services, Decontamination and Disinfection Services.

Tree fell on my roof during storm, hays came out quickly and did temporary repairs and cleaned up…read moretree debree!

I am rating Hays and Sons 2 stars for just a few specific reasons. I had a sewer back up with water…read moredamage in an upstairs bathroom and basement. The remediation team arrived, assessed, and brought out huge heater/dehumidifiers to dry things out. What was supposed to take 7-10 days took over 5 WEEKS. Nothing else was tried during this time. Since the flooring was being replaced anyway ... I'm not sure why it mattered. No instructions were provided to prevent heat related damage. Daily texts but very short work days (arriving at 1 pm leaving at 3 pm). It was very much overpromised and underdelivered. No estimates were provided until I received the final bill either. Rating less than 1 star. Enter the reconstruction team. Jon was great about communication, setting expectations, and overdelivering. Rating 4 stars. Would have been a 5 except he never really addressed the secondary damage to my bathroom vanity due to the prolonged intense heat used to dry out ceramic tile. Follow up - I messaged the GM about my concerns before going public Within 24 hours I received calls from both remediation and reconstruction managers. Their follow up included assuring me they had talked to the crews for training purposes. No indication of activity to fix the vanity. No indication of fixing cosmetic issues I reported in the basement. Have to say ... I wanted to be satisfied with the ways things were resolved. Unfortunately my last two emails have gone unanswered.

Cody was very responsive and came to the house quickly to talk through various home projects and…read moregive us an estimate. We received the estimate in a timely fashion. He is a great communicator and we look forward to working with him and his crew!

I had them remodel two bathrooms for me, and they did great and were very affordable! The owner…read moreCody and his team were super nice and rolled with a couple changes I had along the way too. Will definitely use them in the future.