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    The Dry Out Guys

    1.0 (1 review)
    Open Open 24 hours

    Services - The Dry Out Guys

    Damage restoration

    Environmental testing

    Mold remediation

    The Dry Out Guys Photos

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    Recommended Reviews - The Dry Out Guys

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    6 months ago

    Over priced and taken advantage of. They charged nearly double what the cost should have been.

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    Michaelis - This is what they consider JOB WELL DONE.

    Michaelis

    (16 reviews)

    If you happen to find yourself losing your entire freshly finished basement to water, I Highly do…read morenot recommend using Michaelis Corporation for water mitigation. From the very beginning, we were put under pressure. The manager who came to give an estimate told us it was basically "now or never" and that if we didn't make a decision right then, he would leave because he had plenty of other other jobs lined up. When you're dealing with water in your home, that kind of pressure forces you into a rushed decision without really understanding what you're agreeing to. The work that followed did not match what we were told or what we were billed for. The biggest issue is they did not even touch the utility room, which is where the water originated from. According to their own photos, there was no extraction, or drying equipment ever in that room which is something we didn't notice until after we found water pooling under furniture weeks later during putting our basement back together. That alone makes no sense for a mitigation job. They told us they would come back the next day to check moisture levels and water percentages. They never came. Then they told us the same thing again the following days. After multiple excuses, instead of ever coming back, they told us to just shut the equipment off ourselves. They still charged us for 4 days. Not only did we find pooled water still sitting under furniture and items on the floor, mold starting, and damage to drywall and studs. Water had also gone underneath cabinetry and the island, and none of that had been removed or handled. So weird.... that's exactly why I called a mitigation company to catch and prevent. They also left a huge mess in our yard for four days that killed our grass, after telling us they would be back the next morning to clean it up. And this was not just debris from our home. It was trash from brand new equipment they brought in and unboxed at our house. We were charged for retrieving equipment from another job site to come to ours, which clearly did not happen as we watched them bring in new equipment and open it in our yard, then leave the packaging behind. EVERY TIME we called the manager he was rude and would say "I'm working 16 hour days you're gonna have to wait." When we were only holding him to what he said he would do. We were also charged for other services we did not receive, including water extraction (we never had water extracted only drying... "after hours" work that took place around 3:30 in the afternoon, extended run time fees when it was there fault they didn't come back to get their equipment, clean up and debris removal (that they left in our yard, charges for the square footage they never touched, and charged us for full scope mitigation even though they didn't touch an entire room or take out the wood tack strip under the carpet. We were charged for 8 things that did not happen. A year later, we are STILL dealing with the aftermath. What should have been handled correctly the first time has turned into more work, more stress, and even more money out of our pocket! We trusted them during a stressful situation and that was a mistake. I wouldn't consider allowing them to do work in your home, but if you do ask questions, document everything, and do not assume the invoice reflects what actually happened. These people don't care about you, your home or your safety.

    Again I implore everyone to avoid this business. If you have time, read the recent indiana Supreme…read moreCourt opinion Safeco Insurance Company and Ramona Wilson v Michaelis Corp. Michaels never listens and is horrible at communicating! In that case, a faulty kitchen device caused a fire and $500,000 of damage to the woman's house. Michaelis was brought in to clean up and was instructed to leave the kitchen area untouched. "Michaelis then demolished the kitchen and discarded the [kitchen device]." Basically ruining the insurance company's only hope of recovering their $500,000. Michaelis got it dismissed on a technicality because third party screwups like this don't make them liable for the faulty kitchen device. Michaelis screwed up and got away with it! Their poor communication when I needed them is further evidence that these guys stink! Avoid them if communication is at all important to you.

    Hays + Sons Complete Restoration - Home storm damage

    Hays + Sons Complete Restoration

    (11 reviews)

    Tree fell on my roof during storm, hays came out quickly and did temporary repairs and cleaned up…read moretree debree!

    Starting, I had a bathroom where the seal broke and floors were damaged, toilets had to be…read morereplaced, floors replaced and painting of one bathroom filed with homeowners insurance. This was beginning of September (around the 8th i think) The mitigation process was relatively quick. The workers were courteous, professional and thorough. The talked me through everything they were doing and let me know what to expect as we proceeded. This was followed by Jeff, the contractor in charge calling to come out and evaluate what needed to be done to fix the damaged to be filed with the insurance. It was about 3 weeks before he contacted his worker to get someone to start repairs. He did not let me know immediately / regularly that he was negotiating with the insurance. I had to text him and call the main office more than once to find out what I was waiting on since ... well, I needed my bathroom!! Once he was contacted to start work, he had his worker come out and start work the next week and the work was completed very nicely in 2 days. the work was well done and I am very satisfied with the final result (I have pictures but could not get them to upload). Overall, my only complaint was not being actively notified on at least 2-3- days of what was the "waiting" for. If they had I would have gladly given a 5 star review. The biggest problem was my toilet i had no choice but to use ran 24/7 for a month while they were "negotiating" so my water bill that is normally $70 was $180 which was only that low because we were turning the water to the toilet on and off for the entire month when we had to use it. One full month of this was excessive.

    The Dry Out Guys - damagerestoration - Updated May 2026

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