We hired Cleanworx a few months ago to complete several critical jobs in our newly purchased home:…read moreinstalling a vapor barrier, a sump pump, mold remediation, and a radon mitigation system.
I have never felt more ripped off by a company -- ever. In hopes the same doesn't happen to others, I finally decided to write a review.
We chose Cleanworx based on their website, the services they advertised, and the strong reviews. It seemed like a solid choice. They claimed to do all the work we needed. Turns out, that was not the case. Don't be fooled by the polished website -- it does not reflect the quality or reliability of their service.
The biggest issue was the so-called "vapor barrier installation." I was charged $885 for what amounted to little more than thin black plastic tossed haphazardly in the crawlspace. It didn't fully cover the ground. It didn't go up the walls. It didn't reach the edges. It barely overlapped, and entire sections -- including the entrance area -- were left exposed (see photos). There were gaps everywhere, dirt and gravel still fully visible. It was as unprofessional and careless a job as you can imagine.
After raising our concerns, my husband spoke with the owner, who agreed to refund half the cost. But that's still shocking -- why should I pay anything for a job that was incomplete and not even remotely up to standard?
Even worse, within a week, we had standing water pooling on top of the plastic. So not only was the vapor barrier not installed correctly -- it completely failed at its core purpose. And considering we also paid for mold remediation, this undermines the entire process. What's the point of treating for mold if you leave the area exposed to continued moisture?
To make matters worse, I was charged a separate fee for "debris removal." Instead of removing it, they used the debris to weigh down the plastic barrier. Seriously?
Since then, I've had multiple other companies come out to assess the work. Every single one of them called it laughable, poorly done, and said I should have received a full refund -- at minimum. They all pointed out that without a properly sealed vapor barrier, the mold remediation is essentially pointless.
Communication with Cleanworx was also frustrating. It took multiple emails and phone calls just to get the partial refund.
When we first booked the appointment, we were told that the owner, Dustin, would be doing the work himself. He later admitted he didn't -- and blamed the poor job on one of his workers. But if that's the case, shouldn't your employees meet the same standard of work as you claim to hold? Why are customers expected to pay full price for a half-done, substandard job simply because the owner wasn't the one doing it?
Bottom line: the photos on the website are not reflective of the actual service. The vapor barrier was a total failure. The mold remediation was compromised. The debris was not removed. Communication was difficult. And the refund was partial, when a full one was warranted.
To be fair, the radon system and sump pump seem to be working fine. But in my view, that doesn't excuse the rest.
Be cautious before hiring this company. I wouldn't trust them again.
I have photos on my google review if you'd like to see the kind of work they do.
