Finding out you have a serious problem with your crawl space in that water is standing and has…read moreevidently for some time sent chills down my back. What a blessing that I contacted Swain Co. Mike Smith of the company inspected the issue proposed a fix that included a drainage system and sump pump. He also assured me that they could take care what ever issue they may find down there. His estimate was very reasonable. The work started when they said it would. WHAT A WEIGHT LIFTED FROM MY SHOULDERS. When the three man crew arrived and introduced themselves and the supervisor outlined what they would be doing and when they expected to complete the job. The supervisor, Efrain, and Salvador and Eddie gave me confidence I was in great hands. Now this is something you hardly ever hear anyone say anymore; but I have never seen three men work so hard and professionally as those three did. Efrain kept me totally abreast of the progress with before and after videos. I know I have restricted myself in the past to restaurant reviews as my wife and I are foodies. But I learned there are "artists" in other fields of work as well. Swain Co and their people are one class act as ND I would hghly recommend them for any crawl space, foundation or basement issues. You won't see them advertising on TV like other companies because they don't need to. Word of mouth by previous customer service have kept them very very busy.

These guys are awesome..im telling u if u need any work on your basement these guys are it. Very…read morerespectful. They will answer all your questions walk u through it and do everything u ask pertaining to it.. if you don't hire these guys I'm telling you straight they are no joke..there the real thing as all buiseness should be at all times

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

Good crew workers, but absolutely terrible communication from the office staff and supervisors!…read more The guy who did the initial inspection and estimate didn't describe the layout of our crawlspace to the crew correctly, so our 1-day job couldn't be finished on Day 1 (and because the on-site crew couldn't reach any supervisors to get guidance on how to proceed with a new plan since the original plan wasn't right). So a 1-day job that started on July 20th didn't get done until August 1st because they kept saying the crew was coming on a certain date/time but nobody would show up, so I'd contact the office again and they'd say the crew was coming but nobody would show up, and when the crew did finally get back here they had been told that we had removed a bush that was in the exact spot they needed to put a drain BUT NOBODY HAD MENTIONED REMOVING A BUSH TO US! And, once again, the crew couldn't get in contact with the supervisor! When he did finally talk to a supervisor they asked him if we wanted to have the drain set up in a different way that would mean the job got done that same day BUT their warranty would be invalid!! UM NO are you serious?! Absolutely asinine way to do business, I am shocked that they still get customers at all! So yeah, nobody from the office had called after the first appointment went awry to explain the situation and what they would be doing to fix it, nobody called when we had complained of the lack of communication to explain what was going on, but you can be SURE they billed me immediately after the job was finally done! No delays or waiting around to hear from their billing department haha. We will take our business elsewhere next time we need work like this done, for sure.

I had a horrible experience with this company. I thought they had a good reputation, but their…read moreservice was shoddy and incomplete. I had to hire another company to repair and complete my project. When I tried to reach the salesperson, he was rude and then wouldn't answer my calls. I would NOT recommend them to anyone.

We contacted Everdry after experiencing dampness in our home, musty smell, and white mold in our…read moremaster bath/closet. We were told these issues could be remedied by installing their full system in our crawlspace. We asked specifically about mold remediation and assured the white mold would die once moisture was cut off. Install went okay, I was a little surprised they left our walkway completely tore up and PVC piping uncovered and quite tacky coming from our crawlspace and gutters. Install was smooth and quick, workers were respectful. A year later, my husband went to our crawlspace and found a large open, unfinished portion of our crawlspace that opened to under our deck. Not once in their install was this mentioned to us. This compromised their system design for a "completely sealed" crawlspace. We had to hire our own contractor to seal the opening, then Everdry returned to "ensure" it was fully sealed. Yet, here we are, 29k and YEARS later and still dealing with the exact same issues we called about. Mold growth on downstairs vents, musty smell, and occasionally white mold growth on clothing. Everdry stopped annual inspections without notifying us. Our master bath ceiling is mildew prone now more than ever. They came out once more and informed us that all of the moisture issues were NOW due to our HVAC (new at the time of original Everdry install) and not the crawlspace. The inspector went to our crawlspace and said everything was working properly. They advised we buy multiple dehumidifiers, that our windows might need resealed, and out vents might be leaking. HVAC was inspected and no issue found. We had a contractor come and inspect our windows and they are not leaking. We are scheduled to have our ductwork cleaned and inspected this week. Everydry found a vent pipe they installed to run into our yard is blocked and scheduled to dig it out...2 months later. Ironically, after this inspection and an Everdry agent going to the crawlspace, our intake vent they installed runs with low fan-noise/motor that it NEVER made before. it had been completely silent since installation. One of 2 things has happened- either the Everdry system is in fact not working and is not able to decrease the moisture in our home OR they sold us a story to buy their product without properly diagnosing the issue in our home. The HVAC we have is the same as when they originally looked at our home. We currently have purchased additional humidifiers we have on our ground floor, registering constant humidity levels of 70+% in our home. This is with the Everdry system. At this point, we are hiring home inspection to come and identify where the issue lies. If I could go back, we would have just installed a sump pump, bought a home dehumidifier, and vapor sealed like we were originally instructed by contractors before Everdry came out. Lesson learned. I understand that moisture issues in a home can be multilayered and complicated. My disappointment is that when we were sold the system, we were given the expectation that this and this alone would remedy all the issues we had- and never once was our HVAC or any other possible culprit identified or mentioned. My advice- make sure they address your HVAC/windows/ductwork prior to selling you a system. Ask all the questions. Get multiple people in and second/third opinions because expecting the experts to actually do the footwork of ensuring your needs are met with the product they sell is asking too much.

Highly Recommend Everdry Waterproofing in Indianapolis, IN!…read more Everdry was great from start to finish. The initial consultation was clear and informative, and the rep made sure I understood all my options without any pressure. The crew showed up on time each day and completed the job in three days as promised. They kept everything clean and organized, and a rep called daily to check on the progress and my satisfaction. My basement is now dry, and I'm really happy with the results. Great service, great communication--I highly recommend them!

I have been in contact with the owner of the company multiple times regarding the drain line they…read moreinstalled when water proofing my basement. The drain line came loose under ground causing my yard to wash away and create a large hole. I have been told since December I was in the schedule to have this issue resolved. As of this week they still haven't addressed the issue. We have now reached out to another company to address the poor workmanship that was provided . The sad part is they had no issue taking my money. May want to get Bids from other companies as this company does NOT stand behind their work.

We sold our home and we needed a waterproofing expert to come out and inspect some basement cracks…read morefor water leaks. We needed this done pretty quickly and other companies we had contacted were all booked up. I got in touch with this company and Marty gave me a call back and offered to come by in the evening after he was done with his last job of the day to take a look at this for us. Right then I knew we had picked the right company. As a business owner, I really appreciated him going this extra mile. Marty didn't have an opening until the following week but knowing we needed this done pretty quickly he got there to inspect our basement quickly. He was very knowledgeable and just a great guy! We would definitely recommend Marty and this company for any of your basement waterproofing needs!

2 man crew was excellent punctual and meticulous. Communication with offices not good, always…read moreautomated, some called back. Prices very high, but not much variety to look elsewhere. Most irritating thing was virtually no discounts, seniors, veterans etc. and they won't budge an inch. Pretty stingy, considering the high price. If I could have found anybody else, probably would have.

Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.

I took time off of work to meet for an estimate. Someone called right before and cancelled, saying…read morethey don't cover where I live - their website states they service Bedford- they don't. Not very good business.

I scheduled an inspection with them on July 3rd, 2018. This appointment was supposed to be for July…read more9th, 2018 at 9am. I informed them we are under contract to purchase this house so we have a fairly short time window to get everything we need inspected. On the morning of the appointment at 7:43am (1 hour and 15 minutes before our appointment was to begin) I get a call from them saying they are cancelling the appointment because after reviewing the inspection report a second time they've decided the home was too old to work on for them. Mind you this is almost a week after they had ALREADY reviewed our new homes inspection report and said they could take the job. Now we are most likely going to fall out of contract because all of the other foundation people are scheduling a month out and we HAVE to get another quote by July 11th, 2018. My company will never with with A-1 again.

Had these guys out to encapsulate my crawl space. They were polite, tidy, efficient and very…read morereasonably priced. I would highly recommend them.

We used Captain Crawlspace to do multiple repairs in our crawlspace, including sump pump, French…read moredrain, mold remediation, joist supports, and vapor barrier. They were professional, efficient, completed the work in the stated timeframe and at the estimated price. They were also very friendly and easy to work with. Work appears well done and I would highly recommend.

You guys do great except, a worker of yours really made me and my family uncomfortable. We are a no…read moresmoking household and this certain individual who I believe is named Sean, smelled of marijuana. He was visibly under the influence. My oldest child has chronic asthma and this worries me as a mother. Otherwise we are satisfied with your work. Thanks.

One star, work was done but the system and the service are not worth the $33,000.00 price tag. Be…read morepatient, this is a long review. As of the draft of this review, it has been less than one year since our system was purchased. This review has been posted after we have exhausted our options. We hired Erie Home Basement Solutions to abate mold in our crawlspace, encapsulate the floor and walls, and control the humidity. No part of the project met their proposed schedule. They claim the abatement was done, the smell is gone, and we can see the plastic they installed. As far as drying goes, no dehumidifier, so all summer the humidity in the crawlspace was 80-90%. It took 2 months for a representative to answer my calls (5) and has been another month with no proposal to fix the problem. When we finally got to talk to the service foreman, he claimed computer problems had stopped him receiving notifications. The service foreman finally came out and inspected the system. His proposal was to replace the fan unit with an improved design unit. The problem with the new unit is that monitoring and control are not available. Monitoring was the only way we knew there was a problem. He set up the original fan to run at maximum output and promised to propose installing a dehumidifier to the company. We communicated by text a few times then he stopped answering. All of this is started at about 7 months into our "Lifetime Warranty ". The mold seems to be gone, the floor & walls have been lined, but the crawlspace humidity is at or above atmospheric relative humidity. Beware of the sales tactics of this company & don't count on their warranty as real. We consulted another company to examine the work. Their estimate to do the same job was half of what we paid, and included a dehumidifier, because a dehumidifier is the design standard for our conditions. Part of our contract with EHBS was the assurance that we had "Lifetime Warranty" and that technical help was just a phone call away. Apparently, this was just HOKUM by a salesman who now, can't be found. UPDATE: Before posting this review, we continued trying to have EHBS respond. We finally got a texting chain with their field Supervisor, personable young man, but unable to get EHBS to provide the dehumidifier. After we purchased the dehumidifier ourselves, another $2000.00, EHBS agreed to install the dehumidifier at no cost and replace the fan for their system with the fan they originally proposed, no monitor and control. We had to provide monitor and control of the dehumidifier, another $150.00 added to the base price. Based on the response from EHBS, we consider their warranty to be in violation of the contract we signed. We will, if the need arises, attempt follow the procedures for warranty repairs and replacement. We have no idea how this company maintains their rating with the Better Business Bureau, considering our experience with EHBS. Erie Home is the EH, and BS is what we got.