We had leak in a wall. I went online in search of a restoration company. Most if not all had 1-2 star ratings except for Interstate Restoration (formally ASR Restoration). I am very glad we used them. They were very professional, neat, and very high quality. The sub-contractors were very nice and efficient. Showed up on time. We did not pay them until the job was complete and we were satisfied. I would highly recommend them for any sort of restoration needs. read more

Recently we had a accident where a drunk driver hit our brick wall and then continued through the yard into our kitchen, from ASR coming on a Sunday morning to secure our property to fixing the damages caused to our house they have been great, Hector the project manager, and his crew which include Dan, Miguel,Jose , and Nathaniel have been so professional and very polite. I would definitely recommend them to family and friends. read more

I came home from work Saturday night, and found water coming through my bedroom ceiling. Notified my HOA since a lot more rain is inbound. ASR was on site by 10:30am on Super Bowl Sunday, and created an entire setup of tarps, blowers, hoses and dehumidifiers to keep things dry during the next few instances of rain, until the roof can be repaired. Very impressive and professional response. read more

Mark Escobar as Project Manager and Chris Reid as Estimator were both outstanding. I am extremely happy with the quality of their work. Communication was excellent. I will highly recommend ASR to others Rick Proudman read more

When my rental home sustained water damage I was in need of a dependable, quality company to repair the damaged kitchen. ASR professionals stepped in and replaced my damaged wood floor and repaired/upgraded my cabinetry and counters. In addition, they were informative with the home insurance process and procedures as well which was convenient during a stressful time! Overall, the end product was high quality and looks sharp! I am extremely happy with ASR Construction and they will be my top pick for the next construction project! A+ Rating! read more

On December 30th, I had a river flowing thru my downstairs bathroom, bedroom, laundry room, family room and hallway. This was due to a clogged clean-out pipe in my front yard that had stoppage from roots of plants. I called ASR and they sent out several people to check out the damage and give me an estimate. I was so traumatized by this whole experience that I couldn't speak for a couple of weeks. Several guys came here immediately to remove all the damaged walls. A few days later, the re-built started, and everything was finished in 4 days. The dry-wallers, carpenters, painters, etc. were all FANTASTIC!!!!!!!!!!!!! I never saw such hard-working, polite guys --- they put up plastic sheets from my tile floor to the ceiling and put plastic coverings on my furniture -- to prevent dust from entering the other areas of my house. They ripped up the carpet in the bedroom which had water damage - and new carpet will be installed in the next few days. They left my house immaculate. WOW!!!!!!!!!!! I highly recommend ASR. The project manager was Dan Harrelson. Everything went smoothly with my insurance co. Michelle at ASR also called me a few times to keep me up-to-date. Update: The new carpet was installed a few days ago -- and it's perfect. read more

Super professional, knowledgeable, detailed, helped with insurance claims, arrived when they said would, communicated, can't say enough how awesome everyone was especially our lead guy Shawn Richards. read more

We had a pipe rupture under a kitchen sink in a rental property we own. The tenants were away for a month and did not have anyone checking on the property. When they returned the hardwood floor had buckled, the island pushed up, the marble broke, the Viking range lifted knocking the tile mosaic off the wall and the water had migrated up the walls behind the cabinets leaving mold in two rooms. It was a total disaster! ASR responded immediately and began mitigating the damage. Everyone we dealt with was competent and professional. From the initial clean up they helped guide us through this difficult process. They were used to dealing with insurance companies and did so for us on several occasions. Everyone from the first responder to the estimator to the supervising contractor was terrific. The gentleman who was the construction supervisor was amazing!!! His name is Sean Stark. His diligence and attention to detail was wonderful. It was a big job and Sean was very focused on making sure we were happy with the process and the outcome. As you can imagine this seemed a daunting project but ASR helped remove the stress and left our property beautifully restored. Also and very importantly, they did exactly what they said they would do and for the price they quoted! Amazing!!! I would highly recommend ASR . read more

Brittany was the content manager for my mothers home which had a fire , everything had to be removed because of smoke damage. Brittany did a fantastic job of putting everything back together , she was very organized and most importantly compassionate and empathetic to my mothers stress and concern! read more

We experienced a lot of water damage from the rains this year, and the property needed extensive repairs. From demo through construction, these crews were great. They listened to our concerns, communicated the necessary requirements clearly, and performed the work appropriately and on time. Most important, everyone was extremely helpful, professional, patient, and friendly. The team leads were Mason, Robert, and Austin; and their crews were great. Thank you so much for a great result. read more

If you have a home repair need, this is a great company to work with. Everyone I came into contact with was professional, friendly, and helpful. The actual work was done by Danny Navaro. You could not find a nicer guy. He was on time, worked efficiently, left no mess, and did an outstanding job. read more

The ASR construction and restoration team are AMAZING. They are the nicest, most professional, prompt, courteous, caring, and hard working team of people we've had the good fortune to work with during an emergency water intrusion situation. My husband and I experienced a back up of category 3 sewer water from a main line outside into our home late evening on March 16, 2015. It's probably one of the worst things to ever happen in your home... When ASR was called, they arrived promptly; assessed the situation and damage immediately; and had a team in our home in less than 30 minutes to prevent further contamination, start removing what was contaminated, and protecting what was not, then sanitizing the areas affected to keep us safe. The next step is putting it all back to normal, and we have the utmost confidence that it will be knowing that we have this team working to make our home whole again. ASR has been incredible through all of this, and we are grateful to have such an amazing team taking care of our home. This level of service and care takes away much of the trauma from a situation such as this. "THANK YOU" Damon, Blake, Kris, Manny, and Miguel! read more

Willie Everett of ASR came to our home to repair water damaged areas. He was meticulous in his work and we are so happy with the results he gave us. Willie is also extremely reliable and a pleasure to have done business with. read more

I had a roof leak in my town home last winter that caused a mold problem. Our HOA referred me to ASR. Everyone I dealt with, from Chris who came in to assess the damage and estimate the job, to Brittany and Curtis who did the mold removal, were professional, knowledgeable and efficient like I haven't experienced in decades. A terrific experience. I would use them again in a second. read more

First off I want to start by saying that ASR did an Awesome job on remodeling the kitchen in my home along with doing a fantastic job with installing the brand new flooring. Willie was amazing. Every time I had a question or concern, he would get back to me asap. Alex and Sean were great. Talk about hustlers. Those guys were at my house practically every day putting in those man hours. At the end of the day, I was very happy with all of the fine work that was done at my home by this company. If anyone ever needs work done on their home, I highly recommend that they contact ASR right away. read more

I couldn't believe that I had a flood in my home after only three months of moving in! Talk about a disappointing situation. I ended up with not only the water damage, but mold in between my bathroom and my kids room that required totally redoing the bathroom and removing walls, and new flooring. But between ASR and my insurance company, I couldn't be happier with the way everything worked out! :-) ASR was an amazing company to work with, each individual that came in was very professional and took the time to answer my questions and make sure I was getting exactly what I wanted in the restoration process. Willy was very responsive and easy to coordinate with, and talked me through the process to make me feel comfortable. My house now looks better than it did to start with! If you're having work done on your home or ever encounter a situation like this, the last thing you need is more stress. ASR was definitely the right company to make me feel as relaxed as possible; and take care of the situation as effectively and efficiently as could be expected. I'm so excited about being back home and everything being taken care of beyond my expectations! :-) read more

I had ASR revive my condo from sewer backup twice. Not a pleasant experience but ASR made it much easier. They handled everything in a professional manner and kept me informed at every stage of the process. Sean Stark, who was in charge of the crew, is the best. He was always available and ready to tackle any problem at hand. He pays attention to every detail and isn't satisfied until things are done properly and perfectly. I was lucky to work with him both times. I hope I don't have to deal with another flood in my condo but to anyone in need of a decent restoration company, keep ASR in mind. read more

Thanks Blake, John, Damon & Brittany, we are so grateful for your quick and helpful response.

It's taken me way too long to write this review ... these folks were scheduled to repair the exterior/interior wall of my garage that had been crashed into. The entire process with ASR from top to bottom with this company was painless. The manager Willie came over and assessed the situation... what supplies would be needed and scheduled the work. The materials were delivered a few days before the work was to start. Horrifyingly the start date was the first day of a triple digit heat wave that was to last 4 days. Danny, Miguel, and Efrin worked in over 100 degrees as if it were nothing, no complaints, no slow down, and they did a beautiful job better than new !!! read more

I highly recommend ASR Property Restoration. Excellent workmanship and professional every time they came to my home. I was always keep up to speed on everything that was going on every step of the way. If I had any questions or concerns, Robert always got back to me super fast. Everything was always cleaned up and left very tidy when they left regardless if they were coming back the next day. All their guys were really great to work with especially Sergio. He had so many things to install and fix that day and all he said to me was "don't worry I'll get everything done and leave your house looking great." It didn't matter to him the amount of work that needed to be done or that it was really hot that day, he was working really hard and when he left my house looked AWESOME!!!. It was my birthday that weekend and they sent my flowers. Thanks ASR Property Restoration. read more

Dear ASR In March 2015 I experienced a flood in my home. A pipe burst under the kitchen sink and ran all night long, causing the whole home to be evacuated for extraction, demolition and drying. ASR was recommended by the office mgr. for my home office business. They were able to send a crew out right away to start the cleanup. From day 1 to done they kept their word and even finished before the estimated completion date. Gerald, the project mgr. had a crew member there almost everyday. They cleaned up after themselves and were patient and helpful with changes I made to the original bid. The costs were fair. I now have a freshly painted home interior, all new flooring, rebuilt cabinets and an updated kitchen. Thank you ASR for your professionalism and making my dwelling a home again. Arnold S read more

I feel like my experience and Randy B's are similar in many ways. I had a flooding in a rental property due to a broken pipe. There was water all over the front of the house. The plumber recommended ASR and they came over and told me what would need to be done. The first guy who came was very professional and reassuring. They took a lot of photos. I asked if I should also take photos but was reassured I didn't need to because they would send me the photos (which they never did). Fans were brought in, walls were cut, carpet removed, etc. Then the problems began. The mitigation part is automatically covered by insurance so that is very fast but the reconstruction may or may not be so they said they would have to negotiate with the insurance. The plumber recommended I repipe as I had already had a leak so I agreed. Because the plumber needed to cut drywall in order to repipe, there was double damage. I knew that the insurance would not cover the cost of the repipe so I expected there to be two estimates: one for the insurance and one for me. But instead there was only one that was submitted to the insurance. Because of that it was never sorted out from the start what was damage from the leak and damage from the repipe. I tried to have them understand that just because an area was repiped it doesn't mean it wasn't damaged by the leak. But they were not interested in helping me as the insurance would negotiate but whatever insurance didn't cover I was on the hook for. So they had no incentive to give me options on the part that wasn't covered by insurance or try to sort out what painting would have had to be done even if there hadn't been repiping. A month later I find out that the estimate to the insurance company included the non reimbursable parts that the insurance denied. But by then ASR had done a lot of the work. I didn't realize that more than half of what they were charging would not be reimbursed. I could have hired someone else to do that part if they told me it wouldn't be covered by insurance. The work they did do was very expensive and the quality was very poor. I was assured up and down that they would repair all the damage from the leak and from the repipe but there were several area that had to be redone. They painted the door and left cracks that were visible and primer visible. That had to be redone by someone else. There were walls that were so rough and bubbly they had to be redone. They piled up trash in the family room and damaged the wall so I had to have someone else paint that. They also charged for things they didn't do and did unnecessary things without checking with me. They had very bad communication with me. I was lucky if I got back one response after 4 or 5 attempts. They would start something and then have no one at the property for a week. So originally I was told it should take 3 weeks to repair everything and it ended up being over two months. I would stay away from this company. read more

I had a leak under my kitchen sink and my plumber recommended ASR. I tend to be a skeptic as it is hard to find businesses with integrity. ASR exceeded my expectations and restored my faith that there are those with integrity out there who really do a great job and care about the customer! Eric was very thorough and communicated well with me throughout. Every day, he or Chris called and came by to check the moisture and make adjustments as needed. I think I was lucky in that I caught the leak early, but now I know who to call should I have reason to need this service again in the future. I would not hesitate to have them do any damage repair on my home. I will highly recommend ASR to my friends and family. Support the local businesses like this that care about the customer!! read more

My Center recently had a pipe in a sink break and sustained a significant amount of water damage. ASR was called and responded in a quick and efficient manner. Damage was assessed and the restoration process was initiated quickly. Employees especially Jonny Higgins were professional and knowledgeable of the restoration process. I would definitely recommend ASR without any reservation to anyone seeking quick professional service. read more

I own an apartment in Ventura & the day after Christmas a water heater failed in an upper unit, extensively damaging the unit below. To make matters worse, I was thousands of miles away on a family vacation. I was lucky to find ASR Construction through word of mouth. Sean S., the guy in charge of my 6 week remediation, was wonderful! The unit had to be gutted, the tenant had to vacate. There was significant water damage & the plumber (not from ASR) had destroyed the unit's heating system when he did his emergency repair! Sean guided my project as painlessly as possible. What I appreciate the most is how he communicated daily, good news or bad, so that I was always in the loop. We passed every inspection quickly because work was done right the first time. My tenant moved back in today to a unit that I know is safe, because every test & care was taken by ASR. I am definitely using ASR again, hopefully next time for a planned project rather than an emergency! read more

I cannot say enough great things about my experience with ASR! Every interaction from the receptionist to the technician was pleasant & professional. I'd like to give a special kudos to Damon, who went throughout every step of our issue and advised me on the quickest & most economic way to find a solution. His honesty and diligence has created a loyal customer for life! read more

I had water damage in my home, and I needed help fast. I spoke to my insurance company and they referred me to a company that I never heard of. Various friends told me about ASR Construction, so I contacted them. I can't tell you how fast they were out to my home, they found the source of the problem and started work on it ASAP. Lots of work needed to be done, and I was afraid my home would not look the same after the damage and after the work that needed to be done. But ASR did a FANTASTIC job, my home looks even better because of them. I can't say enough good things about ASR, if ever in need of help, contact ASR. Thank you Damon, Gerald, and George, you guys rock. read more

A few months ago my washing machine overflowed and flooded my garage. This is a big deal in our world because we had recently moved in and had tons of our belongings in boxes waiting for us to unpack them filled in the garage. ASR showed up quickly and helped us move our things out of the garage and put other large items up on blocks so we could begin the dry down process. They helped us assess the situation and save everything that was important to us. As with all emergencies... It happened at night and just before leaving town. The level of professionalism and care we experienced made it easy to trust the employees to access our home while we were gone. From what we understand from listening to their amazing technicians Damon and Blake there is a science to drying structures properly in order to avoid mold so someone on their team would come by to check on the equipment periodically and determine what tweaks needed to be made to complete the drying process properly. By the time we got back from our 3 day weekend getaway everything was all done. Everything was back to normal. I have never had this kind of experience before but I highly recommend anyone who has an emergency such as a water damage to call ASR. They will do a great job and truly make you feel as if you are their most important customer! read more

We had a sewer back-up on Christmas Eve that flooded our downstairs. I won't bore you with the details, but we had a huge problem and it was 5pm on Christmas Eve. This company was there for us. I found their communication and professionalism to be top-notch. They ended up doing the repairs on the house (insurance did NOT cover our problem). They were courteous, professional and kept costs down. I would highly recommend this company! read more

I would highly recommend ASR Construction. They were the first responders and quick! Since I'd never worked with them before, I didn't know what to expect. Let me tell you, they call before coming over, and are courteous, professional and even helped to clean up the area after their work was finished. Our pipe-burst water mess is behind us and they absolutely helped to hasten the process and make it as pleasant as possible. A+ to do business with. read more

Run away-don't walk. DO NOT USE THIS COMPANY. They are incompetent and do not stand by their work. They tell you what you want to hear, and put you in a position where you need to pay to just finish the job - mediocre at best. Need others to come fix their work. The flooring company they insisted we use through them did a horrible job and we had to pay $350 for our own report to get them to re-lay properly and clean up the mess they made. The laminate floor that they said was like our old one and would hold up is already ruined in several places. They did not research what type of floor we had. I am not construction savvy so I trusted what they told me. They just focused on the cheapest and what insurance would cover. We repeatedly told them we just wanted our floor to be like what we had and would pay what we needed to get that. Our old floor had been in for 20 years with kids and a dog and was in better shape than our new floor. It only had a 3ft by 2 ft spot of water damage in a small room. They replaced the whole house and our new laminate floor is scratching off in places and its not even a year. They brought in a painter to fix the baseboards, he didn't put tarp or paper down and white paint dripped on new floor. Also, did not use tape so lines were not straight. Manager said I could touch it up and he would drop a can of paint for me. Never heard from him again. If my health wasn't so affected by the stress we would have taken them to court. A horrible experience, a waste of money - even with insurance we paid a ton out of pocket, and now have to get a new floor - AGAIN! read more

I would like to thank ASR Construction for their thorough, caring and competent help given to an elderly relative of mine. I do not live nearby. ASR went in and took care of everything. Special thanks to John, Blake, Damon and Britney. read more

DO NOT USE THIS CO. We cannot stress enough how unhappy we were after hiring ASR to take care of mold remediation. They will say anything to get the job and then completely contradict themselves after being hired and you become unhappy as a customer. Suddenly our complaints became "our" fault and "we misunderstood" what we were told by ASR! Well the truth is... we were lied to by ASR by them telling us we were mold free after their remediation work when indeed we were NOT. When we sent them pictures (because none of the "Supervisors" came to check their crews work) we were told that the rest of the mold would have been taken care of if we had hired their Co. for Reconstruction!! It is clear that ASR doesn't know what the words "remediation" and "reconstruction" actually mean. It became painfully clear that ASR doesn't care at all about whether or not they have REALLY taken care of a mold issue or not. They clearly just do the bare minimum and COVER it up enough so people believe them and feel safe. What they really want is the reconstruction part of the job because that is where they make more money. This Co. has caused our family HUGE inconvenience, aggravation, health hazards and has damaged our belongings, our floors, left us without power and treated us with utter disrespect. They have been dishonest, careless and have shown complete disrespect for us and for our home. We now have to hire a different Co. to properly address the situation left from ASR's failure to do the job properly that they were hired to do. We have never written a negative yelp review and felt compelled to do so to save someone else from having to go through what we have. read more

No one likes to have to use these services because you have a huge mess on your hands, but the people from ASR made things so much easier for us considering the situation. Shawn and his crew arrived within an hour of calling. Our toilet overflowed leaving a water mess in all rooms near it. They handled the situation professionally and made sure to let us know they would check back daily to hopefully be able to remove some of the equipment. Unfortunately, at about 9:00pm the same night, we had to call them back as we had a sewer backup in another bathroom (I won't go into details). Shawn once again showed up with another member of ASR to handle this situation. It was late, but they still had a smile on their faces. Once everything was taken care of, they called about having someone out to give us an estimate about replacing the carpet and all other materials that were ruined. The professionalism with which they handled the situation really made things easier for us. I cannot recommend them highly enough!! read more