One star is far too much for this terrible nail place. The facility is dingy, dirty, old... nothing special. The tools were old, used and not sanitized. But, I was in a hurry and someone referred me... so I stayed. I SHOULD NOT HAVE STAYED... MY FIRST IMPRESSION WAS CORRECT. My experience was worse than the filthy environment. I needed a gel polish and manicure. When removing, he used a dirty paper towel to wipe my hands. I thought... maybe an accident. He removes and then starts polish... now, I don't get my nails done often... so, for me, this is a luxury, not maintenance. THIS IS NOT A LUXURY EXPERIENCE! So, while this man, the owner, is doing my polish... he takes phone calls, speaks poorly of those who call in for an appointment, gets up, walks around, but then Ellen comes on. Now, I don't expect everyone to agree on every topic. BUT, I do expect that when my hands are in your hands and I can smell your nasty breath, I hope that you keep your opinions to yourself. In 45 minutes, this owner, stated his dislike for... gay people, he wants guns in the schools, that young boys should not play with dolls, that young boys who play with dolls are disgusting and should have time in school to pretend to shoot each other, he stated his disgust for Minnie Driver as a single mom who is now dating, and he even put down Toyota. I believe this man to be completely ignorant that someone might not agree with him. I am a single mom with a young boy, business owner, Toyota Prius driving woman who would prefer guns not be in the school. None of this matters... he doesn't have to agree with me. I wanted to enjoy a few minutes of down time. His one way rant, was offensive and disappointing. THEN, I LOOK DOWN AND SEE THAT MY GEL POLISH IS CLUMPY AND BUBBLY. Now this is definitely not the worst thing in the world... but under the circumstances, I couldn't get out fast enough. I paid, I even tipped, didn't know how not too. Within 2 hours, the polish started to peel off. This morning, I requested a refund in person. YES, I felt business person to business person I should express my concerns after a good night of sleep. He and his wife stood by their no refund policy. DIRTY, DISTGUSTING, OFFENSIVE. They did offer a gift card. No! I won't go back and won't give as a gift. read more