1. First Merchants Bank

0

Valparaiso, IN

Cancel

Open app

Search

First Merchants Bank

5.0 (1 review)
Closed • 9:00 am - 12:00 pm

Get information

You can now request information from this business directly from Yelp

Services - First Merchants Bank

Personal banking

First Merchants Bank Photos

You might also consider

Recommended Reviews - First Merchants Bank

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

5 months ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

Ask the Community - First Merchants Bank

Verify this business for free

People searched for Banks & Credit Unions 407 times last month within 15 miles of this business.

Verify this business

Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

Chase Bank

(3 reviews)

This branch is a joke. Their private bankers turn over every few months, I've scheduled meetings…read moreand then arrive to find out the banker hasn't even shown up that day. I walked in to an empty lobby today with two people who work there chatting with each other. Asked if I can open an account and was told "no can do" - they are too slammed and everyone is booked due to call offs. This is not even a request that requires an appointment. Pretty sure the guy with whom I spoke was a manager, he turned me away and then proceeded to stand around doing nothing. Seriously, there is no one in the bank and you can't open an account for me? Going to elevate this to someone who might possibly care at JPM/Chase. Abysmal customer service.

My experience with Chase in Chesterton, Indiana was extremely pleased. The employees are always…read morepleasant and recognizes customer as they enter the facility. I was very impressed with Emmy (Teller). She provided some of best customer service that I've received lately. She acknowledged both myself and my wife as we entered. She was warm and friendly. Her smile and demeanor was relaxing and put both of us at ease. She was obviously trained well and it shows. Great customer service is rare nowadays. Please make sure that you reward this exceptional employee for her hard work. Your company is blessed to have such a outstanding individual working for them. She goes above and beyond in her performance. She's a valuable asset.

REGIONAL Federal Credit Union

REGIONAL Federal Credit Union

(7 reviews)

We have been members of Regional Federal Credit Union of many many years. We have not ever had a…read morebad experience at the Valparaiso Branch behind Menards. In fact, we have been treated like family. The staff always remembers who we are, and service is with all our needs as they come along. Barb, Katlyn, Jenny, Paul, Kathy and Serena are super friendly, helpful and such a delight to see every time we come in to the branch. If you haven't ever felt this way about your bank, I suggest you come to Regional Federal Credit Union and get a new experience with a group of people who are there to help you along your banking needs. You will find out just what we mean. Jennifer B.

The telephone answering system is horrible for the entire credit union. Rarely do I ever get…read moreanyone on the phone to take my call. I have been a member since 1990 and have always loved this credit union until the last couple of years. I feel the employees aren't happy so they are unable to keep the customer happy. No more friendly employees (especially in the lobby in Valpo.). You just get the verbal acknowledgment, next time you are actually able to reach reach them by telephone, that they "couldn't answer the phone calls because they were too busy". And, to top that, you couldn't sign into your account for many days because of problems with their "3rd party" who apparently takes care of their online portal. Time to start shopping around for a better place to keep my money.

First Merchants Bank - banks - Updated October 2026

Loading...
Loading...
Loading...