By far the worst credit union service branch. Anytime I come here since I'm not their main branch…read moreit's always you're better off going to Tech credit union were they can help you. The service was better when they were on 45th street never no problems.

I would always chose credit unions over banks and this is the best one in the area! Amazing staff,…read moreI had some financial issues and Lydia came to the rescue and was extremely professional with a great attitude.

I have never had any issues with this bank. Very friendly, professional staff that makes my…read morebanking experience all that more pleasant. Great location, hours and plenty of parking. Highly recommended

I waited 30 minutes in line at the teller the drive up. It was ridiculous. Who lines barely moving…read morefor over a half hour. When I get there the teller tells me that it's just how it is. Really poor service.

This bank, a part pretty good deals in their offer, has the nicest staff i ever had to deal with in…read moreany bank in any country! Helpful, smiley, funny and friendly! I had such a surprisingly nice time there. They also give away free lollipops;)

When this bank was Citizen's, they were wonderful - nice people, great programs, reasonable fees…read more FIRST MERCHANTS BANK IS HORRIBLE. I tried to stick with them but their awful online banking was the straw that broke this camel's back. They are DAYS behind on posting and do not have a current balance. I have to add and subtract all transactions to get a current balance! The programs are gone and all the hold overs staff from Citizens seem afraid to be friendly. The bank no longer has withdrawal slips out. You have to ask a banker and complete the paperwork in front of her. This is rude and demeaning. Customer service closes at 6pm CST. Very UN-helpful to those of us who work and don't get home in time to call. I resisted changing banks but finally gave in. I have ONE account still open for ONE more paycheck and cannot wait to get rid of these jerks.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

Their drive up service is INCREDIBLY slow! I'll be taking my money elsewhere after the new year!read more

Kiara made my husband and I a bank account recently and we had the absolute best experience. She…read morewas so kind and helpful. I cannot say enough good things about her. She went above and beyond for us. Whatever this bank is paying her it isn't enough she deserves the world!

We worked with Chris Norris for a residential loan and had a wonderful experience! He spent a lot…read moreof time with us explaining the whole process and helping us figure out what we could actually afford and what type of loan we needed. He was very helpful from beginning to end and we highly would recommend him!

FSB has been my bank for a number of years now. All I can say is EXCELLENT! Unlike larger banks…read morethey don't make to feel like a number. The personnel actually know your name when you walk in. I rather enjoy being treated like a person. The products are great. Technologically they could be a little more advanced, but that's only a matter of time.

From the owner: First Savings Bank of Hegewisch is a locally managed, independent bank with branches located…read morethroughout southeast Chicagoland and Northwest Indiana. Founded in 1914, we are proud of our commitment to our customers and our communities. Today people have more choices than ever for banking and financial services. For the many who value personal service and the local orientation of a community bank, however, the choices have become fewer. First Savings Bank of Hegewisch is committed to preserving the advantages customers enjoy in a local bank. Here customers will still find helpful people who are easily available by phone or by visiting a nearby office. And we continue to offer customer courtesies like passbook accounts and Christmas Club savings accounts which many banks have phased out simply because they require personal service. At the same time, First Savings Bank of Hegewisch is constantly assessing our customers' needs and able to respond quickly with new products, services and conveniences in today's world. Since 1914, our prime interest has been our customers. Because knowing what they value--and delivering it--is the formula for our success.