John Breckenridge is highly recommeded. He is an Assistant Vice President loan officer…read more Great for home refinancing and conventional loans. Peoples Bank does not do FHA loans yet. John treats my clients like family!

Great bank! Great service! They are very professional when speaking with them either on the phone…read moreor in person!

Love this bank. Tellers are super nice. Barb is my favorite. Been with this bank for 35 yrs.read more

From the owner: We at REGIONAL strongly believe in assisting our communities to succeed financially. With our…read moreinvolvement and unbiased recommendations, we prioritize the member's best interest over our own. Our aim is to equip you with the necessary tools and expertise to help you achieve financial success.

I recently had to open an estate account and felt like no one knew what was going on. It took…read moremultiple trips plus an unnecessary two hour drive due to misinformation provided by one branch. For the most part, the staff was pleasant to work with they were just misinformed across the board.

Great service and the best people! Great group of people to do business with. I'm in here all the…read moretime with questions regarding my accounts and business wires and they go above and beyond for me every-time. Highly recommend this branch and the individuals working there.

My experience with Chase in Chesterton, Indiana was extremely pleased. The employees are always…read morepleasant and recognizes customer as they enter the facility. I was very impressed with Emmy (Teller). She provided some of best customer service that I've received lately. She acknowledged both myself and my wife as we entered. She was warm and friendly. Her smile and demeanor was relaxing and put both of us at ease. She was obviously trained well and it shows. Great customer service is rare nowadays. Please make sure that you reward this exceptional employee for her hard work. Your company is blessed to have such a outstanding individual working for them. She goes above and beyond in her performance. She's a valuable asset.

This branch is a joke. Their private bankers turn over every few months, I've scheduled meetings…read moreand then arrive to find out the banker hasn't even shown up that day. I walked in to an empty lobby today with two people who work there chatting with each other. Asked if I can open an account and was told "no can do" - they are too slammed and everyone is booked due to call offs. This is not even a request that requires an appointment. Pretty sure the guy with whom I spoke was a manager, he turned me away and then proceeded to stand around doing nothing. Seriously, there is no one in the bank and you can't open an account for me? Going to elevate this to someone who might possibly care at JPM/Chase. Abysmal customer service.

This location is a small branch just behind the Family Express & near Red Robin. It has an inside…read morearea & a drive up. ATM at first window/lane. It doesn't get too busy at this location, so you get through pretty quick.

We have been members of Regional Federal Credit Union of many many years. We have not ever had a…read morebad experience at the Valparaiso Branch behind Menards. In fact, we have been treated like family. The staff always remembers who we are, and service is with all our needs as they come along. Barb, Katlyn, Jenny, Paul, Kathy and Serena are super friendly, helpful and such a delight to see every time we come in to the branch. If you haven't ever felt this way about your bank, I suggest you come to Regional Federal Credit Union and get a new experience with a group of people who are there to help you along your banking needs. You will find out just what we mean. Jennifer B.

The telephone answering system is horrible for the entire credit union. Rarely do I ever get…read moreanyone on the phone to take my call. I have been a member since 1990 and have always loved this credit union until the last couple of years. I feel the employees aren't happy so they are unable to keep the customer happy. No more friendly employees (especially in the lobby in Valpo.). You just get the verbal acknowledgment, next time you are actually able to reach reach them by telephone, that they "couldn't answer the phone calls because they were too busy". And, to top that, you couldn't sign into your account for many days because of problems with their "3rd party" who apparently takes care of their online portal. Time to start shopping around for a better place to keep my money.

I am so d*** aggravated with Chase Bank! Went and purchased over $500 in travel using Chase…read moreTravel because there was a incentive offered" of $100 back (by 10/31/24). "No, this particular offer is only for Chase Freedom Unlimited credit card"! Of course, I have Chase Freedom credit card! I will not EVER use Chase Travel again. I felt it was deceptive marketing and unfortunately, I fell for it. Learn from me.

ATMs haven't worked for four weeks now. With limited drive up and lobby hours you need working ATMs.read more

A bit behind the times when it comes to modern day banking. I am an online, bank card only customer…read moreand need to be able to have my money at will. Waiting for them to run things through is too time consuming for me.

I really like this bank- friendly customer service at all times! I had my wallet stolen and they…read morehelped me block the card and get a new one quickly and painlessly!

Beautiful location and top tier staff here, have been using FM since high school and wish for…read morebetter credit card rewards; but besides that, it's a solid option.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank