Stay away from this place!!! They are some scam artists. They make you think your getting an affordable ride. But don't tell you about the extra hidden fees. They collected a $600.00 deposit and now I'm fighting to get my $ back. The ride was supposed to be $1700.00 and I thought that I only had to come up with the $ for license plates, title switch and the state tax. The man talked so fast and made it seem like after I give a deposit, I can test drive the ride. Was issued a pink slip with the deposit I made and the price which was $1700.00 I thought. After waiting damn near 2hrs, they called me and said that my family can't go in with me. They knew if they were in there with me, this would've never happened!!! I am very upset and I am planning on returning tommorrow to get my money back, this is my first and last time here!! read more

This auto auction place is a farce. The people that work here are rude to customers and not well informed about the paper work. They do not educate about the sell of cars. They give a different price of purchase. They took my $600 without no thought of helping to resolve. What happens to customers being right. I do not recommend this place unless you got money to lose. They are rip people off. Always check the fine print because they do not believe in working with you. They did not even have a key to vehicle that I purchased for door. This place stinks no professionalism at all. read more

just saw a car i was interested in and per their website to call or message them for more info and i called and got an operator who basically just told me car is available with no specifics (mileage, vin# etc..) had to come here to read review and helped saved me 3 hrs driving to look at a car. what type of shady business is this and cash only? no thanks read more

I didn't even have to stop in to know that this place is a scam. Called twice to get a hold of a woman who told me, "all offers must be made in person, once you come in you will have one hour to look over the vehicle before you purchase it. It's cash only" I asked her how many miles were on the vehicle and she replied, "we do not give out the mileage of the vehicles because all of our vehicles are repossessed and we cannot tell how many miles are on them." I've bought and sold many cars and motorcycles over the years and this is by far the strangest interaction. Very stand-offish and skiddish like she was hiding something every question I had. Not wasting my time. Assume the vehicles are all stolen or salvage titles. read more

Wow!!! Where do I begin... First we purchase a truck from this place and soon as we rode off the lot and on the expressway, the truck broke down. We were stuck for hours on the side of 80 west. The truck is still not working. The online price price was 1900.00. By the time we were allowed to purchase the truck it was 3600.00. I'm so disgusted with this company. I cannot believe people are able to hurt families and rob you in this way. I have called them and get the run around. My prayers go out to the million families that will do business with snakes. This cannot be legal!!! I have turned to god for answers now I'm getting a lawyer. Be careful!!! read more

This place is horrible I went after seeing a Craigslist ad of a vehicle for $1000. Once I got there I was in mid auction and they walked up and asked me was I interested which I stated no. I showed them the ad and was told the vehicle had went through already but was for the solid price online. I was also told there was a person that put a deposit and they weren't sure they were coming back. They said pay $200 more for the vehicle and I can buy it. I asked them can I see the vehicle and the man stated put a $600 deposit down and after the auction was over I can view vehicle before finalizing payment. I then asked is the down payment refundable I was verbally told yes, and I asked about the papers stating all sales final and he told the deposit was not as I was forced to sign documents to even view vehicle. By saying forced there was basically armed men with guns everywhere and mainly men around so me as a female was nervous. So, after the deposit was given in cash, I was given two white papers and a pink slip which stated a lot of stipulations and fees that were not upfront. After the auction was over I walked in a room with a security guard with a firearm where I was told about the fees from a $1200 car was $1200 so my total came to about $2400. I then asked to view the vehicle, and I was told no pay the final balance and I can view and drive it off. I then stated I would not like to proceed with the transaction due to all of the shady business and not seeing the vehicle at all before purchasing. I'm not even sure the vehicle is there or is real at this point to even give a further payment. At this point I just want my $600 back this place I wish I would've reviewed they one time I didn't I got scammed for $600. I am a 25 year old hard working single parent who worked hard to save up to buy a vehicle and now I am three steps backwards thanks to this shady company. Not only did they do a bait and switch, but they are trying to keep my $600 without giving me anything in return. I have already contacted the BBB and the attorney general next I will file a civil suit against them and reach out to the news. I really need further steps as well, if there is anything else I can do to get my $600 back. read more

DO NOT come to this place. The cheap prices will pull you in, but these people are so shady. You have 1 hour to view the car you saw online, and then it's auction time. My friend showed an auction clerk the photo of the car he was interested in, and the man said instead of waiting for the car to be auctioned he was willing to sell it to my friend right then and there. The car was priced at $4900 on the website, and the man said someone was going to buy the car but he would sell it to us for 5200. So they took my friend to a different room, denied me going along with him, and he came out telling me he had to pay a down payment of $1000 before even seeing the car or knowing the full amount he was due to pay. Now that I look back at it, they denied me going into the room with my friend to avoid a revolution. So then we had to wait until after the auction was done to pay the money and get our car. We come back and are given a number to wait and be called. It is so unorganized and the numbers are all mixed up. As were waiting we hear a lot of commotion, and people complaining. We're called up and again they only wanted my friend to go in the room to make the final payment and sign the documents. I had to tell the employees multiple times it was the both of us paying for them to allow me to go in with him. So the car was listed for $4900, my friend was told he can have it for $5200 and after the "taxes" and "fees", the price of it came out to about $6200. We left without paying the 6200, although we could not get the $1000 down payment refunded. We talked to multiple people there, ALL saying the SAME thing we had experienced. They too saw a car listed for a certain price, was told by the auction clerk that someone had already was looking to buy it, but if they wanted to spend an extra couple hundred they could buy it right away. Then they had to pay a down payment as well, and were not able to see the car or know the mileage. I talked to a man who at first thought he was buying a $1600 car, paid a $700 down payment and the taxes and fees came out to $1300, so he paid $2900 for the car. One of these employees got beat up for people being so upset, and tried to get back into his work place and his own coworkers denied him going back in! These people are horrible, never come here! read more

do not enter!!!!!!!!!!!!!!!!!!!!! this is a scam!!!!!!!!!! they take your money and you cannot return the garbage you paid for. idc how low the price for the vehicle you always pay at least three thousand more. i repeat -do not enter!!!!!!!! read more

scam they tell you all you need is the money and u still need about 3000 just for the car you cant even leave with the car if you dont clear the balance you dont get the car, scam artist scam artist scammer would not recommend read more

If I could, I'd give this less than a 1 star. If you come to this you will be scammed. On the website it gives a set amount of prices. They seem pretty good until you find out that there are multiple problems wrong with the car and the rates drive up the price even more only after the auction. When I arrived there were not that many people and everyone was from different place, meaning there's no way we all knew this place. As soon as we individually won the car, we were taken to make a down payment, ( Warning ) this is you last chance to turn around before you lose money and make a big mistake. Then come back into the room where cars nobody wants shuffle through. We enter the previous room to handle the paper work but all 15 of us have to run to the bank to take out money for the fees they do not tell you up front. I drive to the other side of the lot to pick up my car, I look at the gas and they probably give you less that a cup of gasoline to make it to the gas station. Arrive at the station fill up, turn the key the car doesn't start up. We call up the auction place and they say we cannot give you a jump and our manager is away. This wasn't even 9 min from when we got the car and 3 blocks away. Finally get it running, drive down the street and see 2 other bidders having problems with their car. One of the bidders was this lady and her kids that came from Michigan. She a car that blew a head gasket. I gotta commute to college with a dead battery, break problems and in a high mileage car. Besides me, I have no sympathy when a business gives a unreliable car to a mother and her children in a different state. Even after the auction the employees knew from experience the frustration and scam that was going on. Some people left the down payment and went back home knowing there was no way to get that money back. Save your money and go on Facebook because First Marshall Auto Auction will not give you a suitable car. read more

The worst place ever, bunch of thieves bad cars and bad people. The pictures they have on line does not match the cars they have on the lot. Cars have way too much milage thats the reason they don't give milage. read more

THIS PLACE IS A SCAM AND COMPLETE RIP OFF! They will purposely take a deposit of $700 just to sell you some garbage that doesn't work! A guy and his friend bought a total of 4 cars and only one car that they purchased drove off the auction lot! Literally everyone who purchased a car, car stopped as soon as the auction workers brought the vehicles out for the customers but the killing part is the cars were running good on the auction line! oh not to forget that my girlfriend and I bought a car today but they told us that they couldn't find the car FIRST and then a hour later they came back to say we couldn't find the key UNBELIEVABLE! We complained and tried to get the owners information because the guys that were bringing the cars out seem intoxicated (blood shot red eyes and slur speech) No employee knew the owners name or had a business card all they could give us was his first name "AL" And the killing part of the whole story is the Harvey Police Department was in on this scam as well! They were called to assist the situation because we paid for something that we never received and the 2 officers (officer donovan and Wallace) arrived on the scene and officer Donovan walked up and tried to explain to us a policy of the auction but never heard our story! We proceeded to tell him No that's not why we called you (he was talking about a $700 non refundable policy) we then proceed to tell him that we paid for a car that we never received and his response was "oh that's new" the off duty cop keal who worked at the auction house was in communication with the unit the whole entire time! When I didn't feel comfortable because of the conflict of interest I asked officer Donovan for a supervisor and without reaching out to his dispatcher he quickly denied my request! I called the dispatch because the officer then tried to flex his muscle and told us that they want us off their property(he literally talked to no one) The ending result was that we drove a hr to get there to buy a car that we never sat in and only saw once through the auction line. They refuse to give us our money back and told us that we have to wait until Monday so a locksmith can come to give us a new key! STAY AWAY STAY AWAY STAY AWAY!! read more

This place is AWSOME!!! I got the best deal and the best customer service ever!!! Ameer and the all staff are really cool! Thanks read more

ok people, how many bad reviews do you need before you're convinced not to go to this place? If you don't go there, they don't make money, if they don't make money, they go out of business. pretty simple concept. read more

do not shop here. they scammed me out of money. the police shut down the auction because everyone was complaining to them once they told them the extra fees. they never even called my number to tell me the final price. the police said to call on monday to get a refund from al. they opened at 9am. i been calling since. linda the receptionist is giving me the run around and louise called me to try to tell me the full amount owed but i stopped him because they didn't do it in person so i was told by the police i can get a refund. this is ridiculous. i've reported them to the attorney general, bbb and i even have a police report. they need to be shut down. i need my money back. i am a young mother who needs that money for a car for my 7 month old daughter. read more

Scam. Not a real Auction. Very unclear what the Reserve price or sales process is. Contacted them by telephone, and they refused to provide details of all Fee's that they add onto the sale price. Said I would need to go down there, and they would tell me what their fees are. Also refused to provide details of car. Also, tried to tell me that it was an auction, but did not say what the Reserve price was. Instead, told me that if I want the car for that price, I need to go down there and hold up a 'print out' of the Ad when the car is bought into the room. She could not explain adequately what would happen if 2 people wanted the same car. All she said was that the person who help the piece of paper up first would get the car. I almost started laughing at her. Also, CASH ONLY! Massive red flag. Don't do it! Do your research - Many complaints about this company. It's amusing to call them at 708-333-2266 and listen to them refuse to answer basic questions. Eventually the person I spoke with pretended to put me on hold, and never came back, after I kept asking the same basic questions in slightly different ways, in a very calm and friendly voice, because she was refusing to answer them. This often happens to me - Scammers normally hang up on me, before I hang up on them. If I lived closer, I would go down there and videotape the operation, and get it published on social media - That would be fun. Do not believe any of the positive reviews - read the various negative reviews, and use your common sense about these crooks. I'll call them again in a few days and waste their time for my amusement. I'm almost motivated to go down there with some truthfully informational handouts to give to potential customers, to warn them. read more

I am SO GLAD I researched reviews on this "auction" before I spent all my time and money traveling to Chicago only to get there and possibly be ripped off!! I feel so sorry for the ppl scammed reading their reviews!! I had been eyeing an 08 Cadillac DTS on autotrader.com for a while now and could never find the mileage for the car. I didn't think much of it because otherwise the car looked and seemed ok. I finally saved up some money over the past year or so and I was ready to buy. Searched and found the car and to my surprise it was still available per the http://www.7083332266.com website the "half attitude receptionist" gave me when I called.(1st Red flag) When I asked about the mileage she told me that all the cars were still available on the website and that I would find the mileage there!(Another red flag) Mind you, I told her that I would be coming from Atlanta to buy the car. You would think that she would be more empathetic and help a little to make things easier for a potential customer. LOL! But again, I thought nothing of it because hey, I want a car right??! I search the website and find the car but no mileage is there, just the car and pics. So I call the office and again and tell her the mileage is not posted on the website like she said and asked could she maybe check from her end. She now tells me with an even MORE attitude that "We don't know the mileage of the cars because we don't know what the original owners did to the miles". I'm like ok, and I again let her know that hey, I'm coming from out-of-town and need the info. She cuts me off and says "I can check anything I need to check out once I'm there and test drive it as well". As I'm ending the call, she so importantly, I guess, thinks to tell me that "I need to bring ALL cash because everything is cash"!!(3rd red flag). By now I'm a little pissed because of how unprofessional she is. I'm a pretty positive person and still wanted to get the car if I could. Something told me to just do a research of reviews on this First Marshall auction and JESUS CHRIST!!! They have had a full on police investigation about fraud and cheating ppl out of their money!! Some never ever getting a car or title!! Along with all the reviews I've just read, this is terrible!! I don't like much about social media but I'm so glad for business reviews!! Because let me tell you, I would've probably been in jail not knowing what was going on up there. This has saved me a lot of money and unnecessary stress! Guess will stick to going to an actually car lot! I was trying to be cheap and was almost a victim of "you get what you pay for" situation. read more

WILL NEVER EVER GO THERE AGAIN! Ever car we asked about in the adds "sold" other people that had adds they wanted to see "SOLD"!!! WE PAID MORE THEN 50% more after it was over. They have hidden fee NOT WRITEN ANYWHERE 25% you think is your deposit is there FEE. ITS NOT! They charge you this as there pay. Let me brake down my bill. I "won" car at $2100, Buyer Premium $420, Auction Fee $125, Tax on Purchase $179 (which I think is incorrect I will need to pay more at BMV) DOC $165, POSTAGE FEE $28 TOTAL $3014 ya another $30 for temporary plate. So rather the loss my deposit I way way over paid for the car. And I was given a car I didn't bid on at the end they sold me a different car! Please my heart is hurting! Don't have the same feeling. I can do better at a dealer! Bad bad bad people. read more

Horrible Place Me & My Husband Went Here Today March 19 2017 @ 1pm So As We Walked In The Man Told Us That We Can Use The Picture Of The Car On Our Phone Inside Too Pay A Flat Rate Price That Wasn't True The Second Thing We Find A Car We Like So We Get It It Was $1,300 So They Call My Husband To The Back Real Quick & Told Me I Couldn't Go Just One Person He Came Back & Told Me He Had To Put A $700 Down Payment So We Waiting A Hour Go Pass We Asked When Can We Get Our Car They Said At The End Of The Auction Then We Asked OK When Is That? They Said They Don't Know From 3-5 Hours So It Was 6 Hours We Stood Up & Then They Called Us One By One To The Back Then They Just Let My Husband Back There Told Me To Stay Outside He Came Out And Told Me They Said We Owe $1,600 More We Said Hell Naw They Locked Us Out And Didn't Wanna Open The Door Or Give Us Our $700 Back And Other People Were Having Problems Too There While We Had Our Problems So Horrible Place DO NOT GO HERE SCAM ARTIST WE TAKING YALL TO COURT!!!!!!! read more

do not...i repeat do not do any business with this place. they have terrible cars...they're rude and very unprofessional...on top of that they false advertise...the cars they advertise online are not the cars actually at the auction then they refuse to let you know how much you have to pay in taxes...they charge over $1000 in taxes...do not waste your time or your money!!! read more

What a sketchy place - brought in the flier to buy a car - they say you can buy it at that price of you have the flier. They told me I could buy it but for $400 more than the listed price or let it go across the auction. They make you put down $1000 right then and make you wait around until almost 9pm. Then you get a sheet with all the charges on it - they charged me an auction fee of 11% even though it didn't go across the auction, they charged me a $25 storage fee (I didn't store it, I bought it and left with it the same night). Then once you pay they tell you that your car is up by the road entrance. I was told mine would have 2 keys - nope only 1. They lie so much there. Now I'm battling with them because they are using my cars info in a listing for the cars they have right now. They show pics and my VIN like they have the car. If you call they even tell you they have it.. It's a 100% bait and switch to get you to come in. The place was called something else prior but got so much bad press they changed the name. The place is horrible - don't waste your time or your money. AVOID AT ALL COST read more

Went on July 2, 2016 to look at the cars for auction. These middle easterners scammers allow you to browse the lot of the cars that are supposedly for auction from 11 am-noon. They have another whole lot where you can NOT browse those newer cars. Okay once you are inside where the auction actually starts...low and behold they bring in all of the cars that you were NOT allowed to browse from the other lot. WTF! so i was there and this BMW 745 had all the lights(engine) on on the dashboard and I told the person who was with me in a private conversation well one of the owners who was reading my lips walked over in my face talking disrespectful sh*t. i told him off and left. I refuse to spend my money where i am disrespected because I am a black woman. I then realized that this is the same jerk from when the auction was known as South Chicago Auto Auction of Harvey (old address 396 East Sibley) from some years ago and they were closed down due to bad business practices. So what do the scammers do...open up under a different name and address(398 East Sibley).....BEWARE!!!!! I wish I could give them 0 stars read more

These people are biggest scam in car auction business, and still running business in the state of Illinois, they are ripping off people and they are fully protected by law they put the highest demanding cars pictures on craigslist and the cars that never exist if you go at auction. They never tell you miles if you call them or email. Their business model is based lie and deception. And the people work for them never tell you the true. Short story all the cars I was interested in posted on craigslist by First Marshall never seen in there junkyard. I made mistake and bidded for one car without looking it prior to bid. Guess what 2010 Nissan Versa winning bid $ 1900 all other Charges $ 1300 hundred. When I got the car it had 146900 miles it was totally junk car no body would buy it for $500 following is list of problem with car and it coasted me about $ 1500 hundred to have it running and it needs about 1500 more to have it painted and front end fixed. I put the same car for sale in craigslist and nobody is buying even for 2000. The following problems were found with car. 1. Front passenger door was totally damaged. 2. Car interior was like hell nobody will sit inside the car. 3. Car need all new breaks rotor and all new tire 4. Trunk was fully damaged 5. Muffler was broken and making loud noises Basically its was junk car it's last home was junkyard but it ended up with me. If you smart person stay away from these evil people. read more

I've gone to First Marshall Auto Auction, and my experience there was incredibly bad. They won't let you examine any of the vehicles during bidding. They do this on purpose, so they can sale people crap cars, and say "the cars are sold as is", but people can't see exactly what they are bidding for since they can't look the car over during bidding. After bidding, bidders have to pay a $600 in cash down payment on the car. I went to pick up the car that I won. I found out that the car wasn't at all what it seemed to be. That car had cracked head lights, and there were clear signs of a collision on one side of the car that people wouldn't see from where their standing while bidding from a distance. The staff makes sure people don't approach any of the vehicles while the auction is taking place. Again, this place is a snakes nest, and this is a nasty trick it incorporates to rip people off. The end result is a loss of $600. There's no exchange or refunds. For those of you who are still brave enough to go there, the staff don't give out their names, and I doubt you'll be able to speak with the manager from my experience. When you go into a place like this looking for a car use your instincts people. I gave it a benefit of a doubt, and it cost me $600!!!! I would give this place negative stars if I could!!!! read more

Scammers. The whole deal felt like some sort of back alley drug deal or something. They advertise one thing and supply another. Here's a challenge for anyone reading this. Go to their inventory and find a car you are interested in. Call their telephone number and get connected to their "operator". (She's really just a willingly ignorant accomplice. She will tell you that you can buy the car for the ultra cheap price advertised on their website. You just have to print the ad and bring it with you and the guys at the auction house will sell it to you for that advertised price. Well, that's a lie. The price advertised is a reserve price for the auction. In addition to that lie she will not tell you about the fees they charge, which is 22% to 25% of the bid amount. She will tell you that you can go to inspect the car in the hour before the auction. The car I was interested in was not on the lot for inspection. When I did what the "operator" girl told me to do, to give the printout to the man and say I wanted to buy the car, he was very happy to take my money ---- quickly! He brought out a paper for me to sign that stated that "at (my) own request I accept that they would sell me a different vehicle than the one on the advertisement." When I questioned this and asked about specifics about the deal and that I also wanted to inspect the car before I agree to buy it the man got irate and got all in my face telling me to get out. Other associates there were very closed and would not answer any questions about how everything works. In my opinion, these men, this operation, First Marshall Auto Auction, is a scam. Nearly mafia like. I recommend that people be very careful or stay away all together. This place is corrupt and dishonest. read more

Beware!!! Frist Marshall Auto Auction in Harvey are a well-organized bunch of misleaders, with zero intention to help you save money. When you win a bid, make sure you have at least 30% more of that amount to take the car home (see below). You will only know the mileage of the care when you drive it home! Do not trust these people: they mileage on the windshield is understated. I was a 1st and last time customer of this place. 1 -They don't explain ANYTHING or state any buyer's right 1st - NONE of the vehicles listed online are out there for you to see 2nd - You only have 45 min to look through a restricted access lot 3rd - You have to stand the whole duration of the auction (two round for each car) 4th - Once you win a bid, you are forced to pay a non-refundable 25% immediately, but they won't present you the full invoice right away: You have to WAIT until the auction if over (I got there a little before 5pm, and left at 11:26pm) 5th - The staff is rude and highly of the defensive, even for the smallest question 6th - They only take cash, and ALL sales are final, even if you have not touched the car 7th - The detailed invoice has no rates for you to verify the cost 8th - The so called "knowledgeable" staff doesn't know that a customer can choose to use his/her own license plate (they force you to pay for a new one) Auction bid $ 3,900 Buyer premium (12 %) $ 468 Auction fee (fix) $ 125 Postage Fee (for title) $ 29 C.V.R $ 25 Tax on purchase $ 443 Illinois Title, Plate & Doc. $ 368 Storage fee ($50/day) $ - Total amount due $ 5,392 read more

They LIE, BULLY and CHEAT. First Marshall Auto Auction is the same as South Chicago Auto Auction which has a bad reputation. The time that they advertise for viewing is actually the time of the auction and thus they will not let you see the cars on the lot. If they say come at 12PM then come at 11AM. They would not let me see the car, and rushed me into giving a deposit saying that the car is good and they have other buyers. They make you give a deposit of $600 and you later learn that it is non-refundable and non-transferable (meaning if you do not like the car you chose the $600 can not be transferred to a different car, an additional $600 deposit will be required). They heap on enormous fees including a "Buyer's Premium Fee" which can be up to 40% of the car's price. I paid almost an additional $1000 in fees on top of the price of the car. The car that they drive onto the auction block and you bid on may not be the car that you drive home (bait and switch)! I wish that I had just took the $600 loss because when I finally got see the car (after purchasing it) the car was in very bad condition and it smelled SO BAD! I normally am smarter than that, the desire to get a car overrode my felling of unease and dread. Listen to your instincts and beware! read more

I went to a website and found a car that was for sale at First Marshall Auto Auction. This was a cash sale deal with a fixed price.I called them and was told that I should come down with the ad printed out. When I arrived I talked to a very unpleasant rent-a-cop who said (Not to pleasantly) that nothing happens until 5pm so come back at 5pm. Foolishly I returned at 5pm with the ad in hand and asked several people who work there about buying the car but was told I had to register for the auction, so I registered for the auction and asked again but was told that he only registered /signed up people and I had to talk to the "sales" people. I asked another employee and was then told that I needed to out into the lot, find the car and when a sales person comes out show them the ad and you will be able to buy the vehicle then.Surprize surprize the vehicle wasn't to be found and no "sales" person ever came out. Upon asking another employee I was told to ask one of the "sales" rep when the auction starts and they would take me to another lot where the cash sales vehicles are. Well when the auction started I asked one rep who looked at the asked me if I wanted to buy that vehicle then after acting like he was going to help me he went back to the floor and proceded try to drum up bids for the auction vehicles. Then Myself and another person who was there to buy an advertised vehicle (Cash sale) asked another "Sales" rep who went to a computer looked around for a minute or to then returned to the auction floor with no intention of coming back to us.We flagged down yet another "Sales" rep and both told him we were looking to buy vehicles he turned to the lady and told her that he would sell her the vehicle but she wasn't allowed to check it out and that I need to wait, so I waited. when he came back to me he told me to follow him muttering something about a bad transmission then when I told him that he had at least 15 to 20 people who wanted advertised cash sales he told me that he didn't like my attitude and led me to the door as him and 2 rent-a-cops asked me to leave!?! They never had the vehicles, they never intended to sell any "Advertised" cars it was all a bait and switch come on for the auction! which out of the 12 cars they rushed through ony 2 were sold and the quality of the vehicles were borderline salvage condition! read more