Fast, friendly and good at what they do. Can't ask for much more. Would and will use this place again!

Great service for a tenant of mine that came home to a broken deadbolt on her back door. It was after 5:00 so had to pay overtime and that was o.k. with me. Can't have a tenant not feeling safe in her unit. Gary came out that same evening and replaced the broken lock in addition to making the door easier to close and stay shut. Would definitely call Gary again. read more

I am really impressed with their service. I called them up to a fix an appointment. Zach came on time and helped me remove the combination lock on my storage room door (as I had forgotten the combination). Very happy and will definitely use their service again. read more

I was easily able to get an appointment. Will came and installed a new lock in a sliding glass door and repair a lock on a screen door. Excellent customer service and a very competent repair person. read more

Our back door lock was broken. Zach immediately (10-15 minutes after I called) came to our home to take a look and within another 15 minutes had the lock fixed. Zach actually adjusted the lock alignment so that it worked more smoothly than before it was broken. Zach was efficient, knowledgeable and did high-quality work. I definitely recommend First Lock. read more

Gary came out today to change locks and hinges from our new door back to the old door. He also added weather stripping to the bottom of the door. When I initially called him the other day, he said that he'd come over between 2-4pm. Guess what? He came exactly at 2pm. Gary's work and attention to detail is outstanding. Also, what impressed me is that he is tidy & meticulously clean--his tool box, his appearance and his work van. I highly recommend Gary! He is a professional. read more

I used this company for installation of new locks and door handles at my condominium. I was extremely pleased with the quality of their service. They arrived in a timely way, and did the job quickly and to my satisfaction. They also helped me fix some of my interior door handles (at no apparent additional fee). I would strongly recommend their services for residential locks. read more

I bought 4 deadbolts (2 are keypad entry) and needed 3 deadbolts re-keyed to have 1 master key. I contacted a few places I found on yelp and they didn't bother to reply... but that wasn't the case with Gary. I sent him the same email I sent the others (with links to deadbolts I bought) and he replied right away with a firm quote and time estimate of when they will be done. I brought them to his shop and just as he had explained, was re-keyed, repackaged, additional master keys made and I was off to work without surprises. Gary and his staff are very professional and efficient. Definitely a great Yelp find. read more

Excellent service, I lost my keys and was worried that someone might use them to steal my mail. I was safe at home with my husband and we had picked up the mail for the day. I emailed the owner Dave and before 9:00 the next morning, Will, a certified locksmith showed up. He replaced 5 deadbolt locks and supplied a new lock for my individual mail box that was in a neighborhood lockbox. It gave me a lot of peace of mind to have the issue taken care of so efficiently. Friendly and responsive. read more

I am so happy that I contacted 1st Lock and Security today. They came out the same day and re-key the locks for us. W have an old Baldwin lock for our front door and we like it very much. But we lost a key recently so we decided to rekey the lock. Zach came out and got this done in 20 min. He was on time, quick and efficient! He also greased this lock and another lock for us. Now these locks worked fabulously! The service response is very quick. And the price is very reasonable too. I highly recommend 1st Lock and Security who needs their service! read more

We were super impressed! Gary and his assistant just rekeyed our house. Gary answered when I called to inquire, promptly booked our appointment, and showed right on time. They cranked it out and did an amazing job! Refreshing and impressive! I would definitely recommend! read more

Will of 1st Lock re-keyed three exterior doors (5 locks) for us in less than one hour. He was helpful, informative, clearly experienced and knowledgable. He reduced the number of keys we need from 5 to 2 (which is very cool). He also left our (new) front door handle in better functioning shape than it was before. We highly recommend his services. read more

What a gem! Great service and a great price. My keys were made in less time than it would take for me to find someone to help me at the "big box" store! read more

I called these guys A nice gentleman named Gary Answered my call was very polite and was able to help me because he was willing to squeeze me in to his schedule He arrived promptly with Zack and they did exactly what he said he would do and left I'm Very impressed With everything Good guys good service They deserve 5 ***** Tom read more

Gary's a really nice guy and went out of his way to come out right away to ensure we felt safe with our door lock. Gary has both locksmith and contractor skills so he has a pretty big range in terms of what he can handle. I'd definitely recommend his services. read more

This guy knows his job! I was in a dire situation: while filling up my Honda motorcycle the cap fell from the top of the pump, the key got warped and twisted under the weight of the metal cap and it didn't start the ignition any more. It was the only key. I left the motorbike at the gas station overnight, then went to 1st Lock. The guy there tinkered on the old key and brought it into shape enough to be able to make a copy, which, hurray, did work perfectly (the older key still does not). If this attempt had failed, I may have had to get all 3 locks of the Honda replaced at the dealership with all the cost, fuss, and time bike-less (it is the week of July 4th). Thanks 1st lock, great service, fair price (9 bucks for one Honda/specialty key ... I made a second copy to avoid other misadventures). I could not be happier! read more

My front door latch was stuck, so I sent a request for a quote to 1st Lock and got a response almost immediately. They identified the problem and what they would need with an exchange of phone-taken photos, then scheduled an appointment for the following day. Turns out they made an error on their part with the scheduling and thought it was for one day later, but when I called them (at the end of the timeframe when they said they'd be at my house), they came out after hours to do the work (which was necessary for me since I'd taken part of the day off to be at home waiting!). Zach fixed it without needing to replace the part, and now everything works like new. Great work guys! read more

What a quick, professional, nice fellow is Gary. I never know if I should let out the secret but ... well, he was closed, and he opened up his store to service our lock needs on the Friday before the fourth of July. [Then we were late ~ Sorry Gary.] I could not believe how fast he keyed all of our new locks to the same key. The store was quite nicely lit, with some cool stools for customers to sit on, which was nice. He had a good assortment of key related items and I bought some. A nice experience when you need a full-service locksmith. read more

Excellent service and great people! I would highly recommend to others. Top Notch!! Worked on my office security lock when others couldn't figure it out and I will use them from now on. read more

We had trouble with the entrance door and phoned for an appointment。They said they had an opening and could come within an hour. Zach came in 30 minutes and fixed the door in 20 minutes. We didn't even have to change to new keys. Prompt , courteous and professional. Overall all , a very pleasant experience with reasonable charge. Would definitely recommend to friends. read more

These guys responded to my lock emergency right away and fixed it that same day. Very professional and polite, got the job done when I needed it. read more

I need the locks changed when I moved into a new house. I called 1st Lock and Gary was able to come out the same day to change my locks. He changed the locks and made me as many keys as I wanted on the spot. The whole thing took less than an hour. I am very happy with the service and responsiveness, and I highly recommend 1st Lock! read more

A really perfect experience: taking an appointment was smooth, then the locksmith came right on the time and did a perfect job at a reasonable rate, the one quoted on the phone. Very smooth! Thanks 1st Lock! read more

Our front door lock froze. 1st was there in 10 minutes! It was not cheap - $280 because he had to take it apart and clean it (~2 hours). But I can hardly believe how easily it works now. read more

Had a broken front door lock. They arrived on time and fixed the lock efficiently. The bolt wasn't striking our door frame well, so he adjusted that as well. $130 for the service call plus parts. Very happy and will use them again when we need something. read more

These guys were great. Very fast - changed 6 locks in a little over an hour. The rate is reasonable.

Whoever said these guys were friendly, fast, and competent had it right. Couldn't agree more.

Five star reviews are well deserved. Prompt, friendly, professional. I would use them again.

I have a over 20 yr old Caradco wood/alumuninum glass slider door. Caradco was well known in the mid and eastern US. The door supposedly had a lifetime warranty but the dealer that installed it said they no longer carried it and would not honor the warranty. The lockset was broken and was a European design. Could not even find a replacement on the internet. IN COMES GARY -- OUTSTANDING -- he gave me a temporary solution, then found and ordered the replacement, came in and installed in 20 mins. Gary is pleasant to deal with, has very deep knowledge of all types of locks, and makes you feel that he will go the extra distance to take care of you. Now...Gary is only person I will call if I have a lock problem. read more

Stopped by their shop to ask some questions about the front door lock and some other lock related problems before having them come out to fix the issues. They took the time to listen to my questions and gave me very helpful answers. Very positive impression. Thanks! read more

I removed a hard to operate Weiser deadbolt lock and took it their place of business for service. It would have been difficult to find a replacement lock that would fit on this door, so I wanted this one repaired. A gentleman, not shown in the pictures, worked on the lock for a good part of an hour doing a difficult repair, and got the lock operating smoothly. The service charge was very reasonable. read more

Gary came out today and repaired the Baldwin lockset on my front door. At the risk of repeating what some other reviewers have said, he was prompt, courteous, efficient and knowledgeable. He was able to help with a few other door issues as well. I couldn't recommend him more highly! read more

We have used Gary's services 3 times in the past year or so. The community is quite fortunate to have someone as honest, reliable, responsive, and most of all, competent. He has installed new locks and deadbolts, replaced and/or repaired old ones and re-key'd the entry locks in our house, and in one instance talked me out of an expensive replacement with a perfect work-around. I can't think of a single thing to change about 1st Lock's service. We very highly recommend them! read more

The guys at First Lock are true professionals! They are accommodating, prompt, and very knowledgable. I'll never use anyone else!

I'm a Realtor and was concerned about changing the locks after my client moved in to their new home. Who knows who had those keys before? 1st lock came out right away and got new keys for the existing locks rather than replacing all of the hardware! That was a great recommendation for my client and I appreciate them looking out for them rather than trying to sell them hardware they didn't need. I know I'll use 1st lock again soon! read more

These guys are great! They went out of their way to accommodate my schedule and they really know their stuff. They were both the smartest lock guys I've worked with and the most fairly priced. read more

Gary from First Lock was on time, friendly and got my door open. Can't ask for more.

Great service is provided by the honest people. My French door lock was broken. I have called several lock repair companies but none can fix. This company is able to find the right lock and replace it. My French door's lock was ordered from oversea company through 1st Lock and Security. Because of some reason, the lock wasn't able to arrive for 3 month, they were very honest to let me know about the issue, and consistent to follow up the order. After they replace the new lock, they even waved the labor charge. Decent worker and great service. I strongly recommend it! read more

Very knowledgeable about our ancient locks! Reasonable pricing, prompt, friendly, professional. Will use again!

Responsive, quick, competent, knowledgeable, expensive for some services. Confirm price ahead of service, and perhaps call around and check prices with other vendors. read more