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    First Light Windows & Doors

    1.0 (1 review)

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    4.5
    (7 reviews)
    Siding
    Responds in about 10 mins
    New on Yelp
    Windows Installation
    New on Yelp
    Door Sales/Installation
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    11 months ago

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    IDEAL Shower Doors

    IDEAL Shower Doors

    4.8
    (23 reviews)

    5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

    Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

    Coastal Windows & Exteriors

    Coastal Windows & Exteriors

    2.9
    (93 reviews)

    The roofing work performed on my home did not meet accepted industry standards and has resulted in…read moresignificant and preventable damage. The attic was left improperly vented, causing temperatures to reach 120 degrees, which indicates a clear failure to install adequate ventilation as required by standard roofing practices and manufacturer guidelines. Additionally, the pitch of my kitchen roof was not addressed correctly. A low slope roof should have been installed with a rubber membrane, not shingles. The decision to use shingles on a roof with this pitch directly contributed to ice dam formation and subsequent water intrusion into my kitchen ceiling. This is a well documented risk associated with shingling low slope surfaces, and any qualified roofing professional should have known and disclosed this. These errors have created ongoing structural and moisture related issues that will require corrective work at my expense. Based on the deficiencies in workmanship and the failure to follow established roofing standards, I cannot recommend or support this company

    The sales people were helpful but also felt very much a sales pitch- they did not have some of the…read morespecific products we wanted, but did go out of their was to find one of the patio doors that they initially did not think they could get. They also did not itemize the bill and when we asked for an itemized bill told us their computer program did not know how to itemize. To me that made no sense and leaves me feeling like we may have been ripped off with our prices We ordered our windows on April 10 and told it would be 4-6 weeks until delivery. We did not get them until June 24 (10 weeks). This took a lot of time and energy pushing- they kept pushing back the timeframe and at one point told us mid- July. This may not be an issue if you are just getting replacement windows, but we are doing an addition and cannot get the inspection until the windows are in place. The delay on this delayed our entire project. That being said, our architect drew the plans for our skylights wrong, and the sales person actually helped us get the correct size quickly (like the same day we started to install!) it was very helpful and above and beyond for him to do that (though I'm not sure if he could get them the same day why we couldn't get all of our windows sooner!!) .

    Barrowclough Contracting

    Barrowclough Contracting

    5.0
    (2 reviews)

    Barrowclough came highly recommended, especially Paul Newman. I had seen his work at a couple…read morehomes. It was perfect. When it was time for us to do a major renovation, we invited them to give us a quote with other contractors. We ultimately chose them, although they were not the lowest quote. We chose to leave our home during construction to give them freedom to do their thing. Not only did Paul work quickly and efficiently, but during the job, he called frequently to keep me updated, and he came up with ideas to make the space more usable and modern. Rather than keep 2 old fashioned pantries, he had an idea to pull off the doors and order cabinet frames and doors and extend the kitchen into the hallway. He pulled out the insides and reengineered them to our custom specs. The result was that for minimal cost (hundreds of dollars) we got much more functionality and efficiency. We ended up adding to the kitchen and dining room job. What did we add? We removed popcorn ceiling, painted hallways and stairwell, painted master bath and bedroom, redid two upstairs bathrooms and more. We came home to a new house in April 2021 just as covid is (hopefully) winding down. What a gift Paul is. I'm happy to show the work that Paul and his crew did. He employs the best subcontractors and partners with them to ensure they are working together well. You can't go wrong with Paul and Barrowclough. Paul is a master carpenter.

    We had an excellent experience with Tom Barrowclough Contracting on our recent home renovations…read more Tom met with us promptly after I called to request an appointment for a quote. Our project included a new roof, siding and all new windows. Tom delivered our detailed quote within a week or so. Our project started mid July 2018 and was completed last week. We were informed by Tom that the foreman, Paul Newman and crew would arrive at 7:00 am on a Monday morning, which did happen. Going forward Paul was in communication with us daily informing us of the next days schedule. All coordinating of product delivery, plumber, electrician, plasterer were under his supervision. There were no delays even with the August extreme heat. The crew of 3 were courteous and worked consistently through out the day. All materials were cleaned up at the end of the day. We requested some additional projects and the crew all worked together and made it happen. This included painting all the new window trim and a few rooms and ceilings. What impressed us the most, beside the quality of work, was that the Barrowclough team took our project and ran with it while consulting with us if needed. We would rate our experience as 5 stars and will use Tom Barrowclough for our next home project. Pat and John Dunn

    First Light Windows & Doors - windowsinstallation - Updated July 2026

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