Dennis is very punctual and very easy to work with. Great communication, always very responsive to…read moreemail and phone calls and keeping us up to date with the project. He installed 30 beautiful Harvey windows in 3 days. I will definitely recommend his service to friends and family.

Responsible and easy to work with. Dennis did a wonderful job with two outside doors and I'd…read morerecommend his services.

North Shore Overhead Door was very responsive and provided quick and friendly service when I was…read morehaving issues with my garage doors. I would highly recommend them.

Prompt courteous professional service. I have used three times to repair broken, service &…read morereplace a large commercial garage overhead door opener. All good. Fair price.

5/25/22 UPDATE - Michael and I had a very productive phone call about the issue. He helped clear…read moreup the misunderstanding, and then worked with me on finding a path forward. Matthew came today and performed the removal/reattachment work at no charge. I'm very appreciative of how they helped get this issue resolved! They helped turn an unfortunate situation around and. Nice work, and thank you! We added a bathroom in 2016 and our contractor selected Image Glassworks for the shower door work. Initially we were really impressed with the customer service, the look, and quality. Then in 2020 I reached out to ask for some help with the shower door no longer closing as it should and the frame pulling away from the wall (see photos). They got right back to me with a quote, suggesting a complete removal and reattachment. A bit expensive and I didn't understand why the frame would pull away from the wall like that, but I was prepared to pay to get this taken care of. Then COVID happened and we were no longer in a position to do the work. I reached out again in 2021 when our circumstances had changed and when the problem with the frame and door had gotten so bad that the door wouldn't close at all. I tried over the course of more than a month to get them to help (multiple phone calls, promised return calls that never happened, and emails to both Michael and Matthew that were not replied to) but they ghosted me, and now I am stuck with a shower door that I have to wedge closed. Very impressed with their initial work but very disappointed in their after-sales service.

Like others, my initial experience was good. Crack in double glazed window - paid over $600 for…read moreglass replacement (which seemed excessive, but I needed it done quickly and included window removal and reinstall). No issues and looked good when done. Cold weather came and there was condensation, then when weather cooled further, ice, on the glass, inside the house. I had never had this issue before, nor was it ever seen with the "partner" window (they are a pair on either side of a bay window), so I tried to get it resolved. Months of back and forth later, someone came out and caulked the exterior of the glass (2 visits). No other visits, discussion, or attempt to remedy e.g. check on vacuum seal or anything else. First cold weather snap, condensation inside again. Emails after this point ignored, always "in a meeting" when I call, calls not returned. Michael finally left a voicemail that it must be the frame, which is not what they deal with, so nothing more to be done and has since ghosted me. I sent photos showing they replaced the metal interior frame between the panes (no idea why), so it's not just the glass they dealt with and they removed and reinstalled that as part of the repair. I have called twice since then, but no response 3 days later. 12 months of aggravation and no resolution. They just abdicate responsibility and have no interest in resolving the issue that occurred while the window was being repaired. I definitely don't recommend this business.

Last summer I used Zen Windows to replace most of our windows and they were great!…read more I am going back to them again now to replace the remaining windows that we skipped last time. I would recommend them again and again, I am very pleased with their work - very professional and quick installation.

We signed with Zen Windows at the end of July after being told--in writing--that installation would…read morehappen within 4-6 weeks. It's now mid-November, and not only are the windows still not installed, but the installation date was just pushed again to mid-December--almost five months after signing. We specifically reviewed the timeline because we wanted this done before it gets cold. We have booked dog daycare which has to be rescheduled, it affects our schedules, plans, and will massively impact our work, which is WFH. The measuring process was chaotic. The person sent to measure always gave last-minute notice and had to come out multiple times because they kept miscounting the number of windows--always short by one. Communication throughout this process has been terrible. You have to constantly follow up for updates; Zen never reaches out proactively or takes ownership of delays. Every update comes only after you chase them. When we brought up these issues, the company's response was to blame the original sales rep, who is "no longer with them." Convenient excuse, but the timeline and promises were in writing. Zen has taken no accountability for the misinformation or poor service. Yes, they may be cheaper than competitors, but you truly get what you pay for--unreliable timelines, lack of professionalism, and customer service that's downright egregious. Buyer beware!

This guy is legit. Old school honest business. Expert installation, easy to deal with competitive…read morepricing. Al did the install he was excellent. So happy with the results!

I LOVE these guys. Bruce is very knowledgeable and helpful with all my questions. Al and his crew…read moreare fantastic at instillation. Fast, efficient and always clean up everything!! Highly recommend!

It was nice to be able to have Julia help me over the phone in figuring out the help I needed w/ my…read morewindow. When Yuri came to fix it, it ended up more complicated than it seemed, which I didn't realize. He took the time to fix both the top & bottom windows. After a few days, there was some weird thing/sound going on, so he came back to check it out. Of course, there was another part that had to be replaced. Who knew windows were so complex? Not me. The part came in, so he installed it & thankfully all is well! I totally recommend.

I've just had the glass in 5 windows and a door replaced. This is much more economical than…read morereplacing entire windows and doors and creates less landfill waste. These guys do great work are very polite and left everything very clean. Some of my windows were odd sizes and shapes requiring complex work. Use Good Window Works for your next project !!

The sales people were helpful but also felt very much a sales pitch- they did not have some of the…read morespecific products we wanted, but did go out of their was to find one of the patio doors that they initially did not think they could get. They also did not itemize the bill and when we asked for an itemized bill told us their computer program did not know how to itemize. To me that made no sense and leaves me feeling like we may have been ripped off with our prices We ordered our windows on April 10 and told it would be 4-6 weeks until delivery. We did not get them until June 24 (10 weeks). This took a lot of time and energy pushing- they kept pushing back the timeframe and at one point told us mid- July. This may not be an issue if you are just getting replacement windows, but we are doing an addition and cannot get the inspection until the windows are in place. The delay on this delayed our entire project. That being said, our architect drew the plans for our skylights wrong, and the sales person actually helped us get the correct size quickly (like the same day we started to install!) it was very helpful and above and beyond for him to do that (though I'm not sure if he could get them the same day why we couldn't get all of our windows sooner!!) .

The previous reviews are true, they refused to give my wife a quote unless "Her husband was home."…read more Go somewhere else!

In 2004 had them do windows, siding on my triple decker. Horrible job half the windows are crooked…read more Had siding done following year and pieces are coming loose.

This is a review of work I had done several years ago. Simply put, I deeply regret hiring this…read morecontractor for my window and door project. My initial conversations with Colin were pleasant -- he said all the right things. The problem was the quality, or lack thereof, of the work performed. I had assumed I got the B team but based on the comments here, it seems this is the work one should expect. Several of the windows leaked. The door installation was a complete disaster with hammer marks left all over the trim. To top it off, on several occasions, I smelled marijuana while the installers were working on my home. Stay away!

went in there to see about ordering a door. The guy said they close in five minutes which in…read moreactuality they closed in 10 minutes. Secondly, the website says they close at 5 o'clock as posted on Google I was going to provide a picture to him as I told him of the door he told me he didn't have time for that. We are closing in five minutes, the guy acted like he couldn't be bothered by me or what I needed customer service. There is horrible never been there before and I will never go back again.

On Sept 03/2024 my son and I went to Moynihan Lumber in Beverly to inquire about ordering an…read moreexterior door, custom sized, to fit a [mobile] home. We tried Home Depot and Lowes, and we were told we needed to go to a place that makes doors. My son and I sat with a sales rep at Moynihan Lumber named Corey. Corey spent about 15-20 minutes searching their database using the measurements I gave him, looking for a door to fit 33" x 75" rough, at one point Corey spoke on the phone with the contractor to make certain of the rough opening size for the door. After an extensive search Corey said he found a door in the size I needed, however I was limited to a very basic door. I placed an order with Corey for 2 doors, I paid $2,400, using my credit card, the doors arrived 2-weeks later and they were not the "custom size" I gave him... I emailed Moynihan's on Saturday 09/28, they are not open on Saturday, informing them that the doors are not the correct size. My son followed up at Moynihan's, in person, on Monday 09/30. The manager was rude telling my son they don't make doors the size we ordered. He told my son we have to eat the doors, nothing can be done. I went to Moynihan Lumber to purchase a CUSTOM size door, if they could not order or make a door in the size I needed, then they should not have placed an order for the doors.. Moynihan's told my son to tell the contractor to make the doors work. Moynihan's is not a reputable company. Their attitude is unacceptable. I am a 67 year old woman, I went to Moynihan Lumber to purchase a specific size door, Corey said he found a door that could be ordered in the rough opening size I needed...Now Moynihan said I can eat the doors. I have filed a complaint with the Attorney General's office for Unfair Business Practice and with the BBB.

We hired Christopher to install a set of french doors in my wife's office. The layout had one set…read moreof doors, with the other doorway open. It was a small project and we had had a difficult time finding someone to take it on. We were incredibly lucky to find Christopher at just the right time. We reached out to him on a Wednesday afternoon and the timing worked out that he came by the very next day, gave us a very reasonable quote, and was able to start the work on Friday, and complete it on Saturday. His communication was excellent, and he was very straightforward about the whole process. He let us know exactly what he was going to do and checked in throughout the work to be sure it was what we wanted. He's a trustworthy guy, as well as just a very nice person to work with. We couldn't be happier about the work - he did a fast, thorough, and phenomenal job, and was kind enough to offer us advice and pointers on the painting (still upcoming!) that would need to be done after the construction. I strongly recommend Christopher - you won't be disappointed.

We called them on an emergency matter- they were very responsive and professional! Thank you!read more