Extremely Poor Service and Inflexible Policies…read more We booked an airport transfer with Airline Connections to take us to the airport for a 15:05 flight. Since the airport is over an hour away and we were travelling with a 7-month-old baby, we planned carefully. You only need to be at the airport 2 hours before departure, so we requested a pickup around 11:45 to avoid unnecessary waiting around with a baby and a 4-hour flight ahead. When we originally booked, they said pickup would be at 11:05 -- earlier than needed, but we agreed to be flexible and just kill some time at the airport. However, we were contacted today and told pickup was now going to be at 10:30 -- far too early for a young family and simply unnecessary. We phoned a local taxi company who had no issue with the time we originally requested -- and they quoted us £180 return, compared to £285 for the transfer with Airline Connections! To top it all off, when we refused the new pickup time and tried to cancel, they insisted on charging us a £10 cancellation fee -- even though we booked over the phone and were never made aware of any terms and conditions. Completely inflexible, overpriced, and not family-friendly. Will never use again.

A dangerous and dirty service…read more I was picked up from Manchester Airport in July 2024 - the driver drove like a maniac, at times almost bumper to bumper with the cars in front, at 70mph in the rain, in the fast lane of the M62. He was driving so jerkily that I had to hold on to my bag beside me to stop if flying off the seat. The drover's mannerisms were weird - he looked like he had slept rough, he was bouncing to loud music (that he refused to turn down), and he continually picked his nose and teeth, wiping his hand on his lapel. I was afraid that he might abandon me on the hard shoulder of the M62 if I complained. He also pulled in at a service station to buy coffee without mentioning anything, extending the length of my journey. The car was filthy and dusty, and smelled stale. It rattled from a dozen places. And this was Airline Connection's "executive service"!!! I was given an invalid email to report my complaint. After I wrote to the general email I was told to wait for 28 days for a "investigation" to take place. Needless to say, they never responded to me. So I followed up after about 38 days - they sent an email with some platitudes, that never mentioned the life-threatening safety issues. In my experience, standards are low at this company. My family had used its services for many years, and it used to be OK. And standards are not just low but dangerous. Do yourself a favour and look elsewhere.

Leeds City Bus Station is a rather large bus station with over 30 stands, around the back of John…read moreLewis in the city centre, while it isn't the most modern of stations, it still remains pleasant with a unique roof and some shops/seating. It does also include a National Express area, for more long distance coach services to cities such as London. Most of the bus services from the station are served by First West Yorkshire, however, some are provided by Arriva, Stagecoach and Harrogate Bus Company. I don't like the idea of buses reversing out of the bus station, which seems to be the case here. I do like the screens above the individual stands to show the time of the buses, but it would be nice to see more information such as where each individual bus serves (the main towns/areas), as I did have to use Google Maps to accompany the information provided, this, of course, isn't a resource everyone would have. 3*

In the summer this building is basically a greenhouse with 8 seats per stand. If you love a…read moresweltering hot wait while standing in a room that shows much human misery this is the place to go. Luckily in winter the bus station is unbearably cold too! Designed to be uncomfortable in all weather conditions.

I would like to say a massive thank you to one Amber Car driver who took my father in law who lives…read morenear Burley Rd in Leeds from the pub home yesterday. He fell out of the taxi drunk as he slipped and got his leg caught in the taxi and the taxi driver got him to the hospital safely as he had cracked his head open on the kirb and this was at no fault at all to the driver nor Amber cars he is just a liability to himself as he drinks too much. Without the help of this driver things could have been a lot worse. Thank You So Much !!!

After several issues with Amber Cars over the years, I have to say that they are totally useless…read moreand unreliable. I have been left waiting for over half an hour for a taxi to pick me up after work as their driver decided to pick up a group of girls that ordered a taxi 15 minutes after we did. A member of my family ordered a taxi a day in advance to get to a hospital appointment, but said taxi never showed up. When we rang them, we were told that it wouldn't be coming as it was during prayer time. If they had let us know that they wouldn't be available at that time, we could have made different arrangement, but ended up panicking to get there on time. We've also ordered a taxi to take an I'll pet to the vets, only for the car to turn up and refuse to transport animals despite us specifically mentioning that we needed a driver that would take pets! Also, in 2022 when cash usage has dropped in favour of cashless payments because of covid, refusing card payments seems a little backwards.

In an ideal world I'd have my own jet. Well maybe a helicopter for easy access to the shopping and…read morebar areas. Until that lottery win comes in though I'll have to settle for a fleet of Vespas. Whilst they are getting their service, it's back to the board and public transport ago. Leeds is pretty well covered on the main buse routes and West Yorkshire Metro are the main suppliers. Now we all grumble about the service and standard in this country but I have to say Metro aren't half bad. What I will rave about is the free city centre buses, excellent. Metro's freecitybus links Leeds' rail and bus stations, business and shopping districts, the General Infirmary, Universities and Park Lane College. Not half bad Jack, especially as they run every few minutes from 6.30am till 7.30pm. You'll also find plenty of buses taking you to the outskirts of the city. Particularly handy if you want to venture to the football at Elland Road or the rugby and cricket at Headingley. They aren't perfect, but hell what is these days. However, after a day hitting the shops or getting home from work you really can't slam the service they provide.

Waited 35 minutes for a bus that wasn't full as the past 3 were. It happens all the time, they send…read moresingle busses at the busiest time of the day on one of the most popular services. (51/52) I have emailed them, however, they have told me it would take 28 days to get a response. The response will probably come before the bus :)

I've used Geo cars recently. I wanted to go the city centre and both a toddler and new born baby in…read moretow. The drive turned up slightly early so had to wait for me to finish putting shoe on my toddler. The driver was really helpful and put my buggy in the boots for me while I put the baby seat into the taxi. I found the price really reasonable a mere £7 into the town and the poor driver had had to put up my toddler says 'whats that' for the intire journey. Good value service with helpful friendly staff

I've used geo cars for 5 years now, excellent friendly staff, prompt timing, cheap as anything too…read more Will continue to be a loyal customer for as long as I live in Leeds!

Got a taxi from Brudenell Social Club on Saturday to Merchants Quay, East Street. The guy had no…read moreidea where it was and his car was so old it had no sat nav, nor did his phone have Google maps. We tried directing him but he was turning all over the place. Dropped us off a mile from home in the pouring rain. Never again.

Shocking company - DO NOT USE…read more Called this company 3 times ( I know God loves a tryer) to book a taxi to pick up one of my customers who was stood at the train station in the dark on her own. No taxi ever turned up and the operator had the nerve to deny all knowledge of the bookings. If you can't fulfill a booking don't take it.