number is changed to 01904 470311read more

I would give this zero stars if I could. I booked a trip through the website and received a…read moreconfirmation number. At trip time two hours later and with no taxi in sight, I logged in to see that trip was canceled. I called the dispatcher who confirmed. My complaint it that I received neither a call or a text that the trip was canceled. I know the company has my number as I received a confirmation code via text when registering. Basic customer service here, folks. Additionally, their dispatch system should be updated to show that no vehicles are available when you try to book, no different then a hotel website saying no rooms are available at a given date.

Appaling! Waited 50 minutes for a taxi that was supposed to be here in 20 minutes, Traveled for 4…read morehours to be on time for our best friends wedding then only to miss the whole ceremony because of the most SHITTEST communication between fleetwats sorry fleetways and the hotel novotel! The taxi was coming around the corner for 35 mins as apparently it was seconds away? Yes because that makes sense doesn't it!!! Shame that the only thing good about the company was the helpful driver! And the traffiic was free flowing so can't be fobbed off as that for an excuse!

Prompt service, polite and helpful driver, clean vehicle, and reasonable rates. Couldn't ask for…read moremore in a taxi.

We had the great pleasure of using Potter Chauffeurs while on a family trip to Yorkshire. Ross is…read moreone of a kind! Warm and engaging, knowledgeable and accommodating. There were three generations of family members on this trip, ranging from 17 to 83. Ross connected with everyone and made our time with him totally enjoyable. You cannot go wrong with Potter Chauffeurs.

From the owner: Chauffeurs in York…read more We are one of York's premier chauffeur companies providing a highly professional and discrete service. We have a number of executive long wheel based cars from a top of the range Mercedes S Class to 7 passenger Mercedes Viano's.

Terrible and unprofessional. Poor call handlers. Cannot pretty book a taxi for the morning to catch…read morea train in the early hours. Have a flight to catch. They seem unconcerned. Blamed the floods, as they blamed tour desk France last time. Rang streamline who were happy to help. Poor staff. Poor customer service. Unprofessional. Use streamline

659 659 Taxis have always been reliable, friendly and reasonably priced. You can book online which…read moreis convenient and we have never had any problems.

Grand Central is an open-access operator meaning they aren't subject to franchising which is the…read moreusual standard with the UK's railways, they're owned by Arriva who is probably one of the largest railway companies in the UK as they also have a stake in Cross Country, Northern Railway and they also were the most recent holders of Wales and the Borders franchise before it was taken over by Transport for Wales Railway Services. The ticket prices seem to be much cheaper in general than LNER for the services they do run, which is especially helpful in rush-hour when tickets cost more anyway. They connect cities such as York and London King's Cross in just over two hours. The customer service is pretty poor, both in general, with the staff on services as well as in communicating through email and telephone services, they have their customer service phone lines close at just 6 pm, which is much earlier than any other railway company I've had to deal with and they state you must wait up to three weeks for a response if you contact them via email - I mean come on three weeks? Grand Central is also one of the only railway companies (it does not include third-party booking sites) to charge a "booking fee", this is refunded and basically acts as a card authorisation however my fault with this is 1. Why do they need to charge £1 to check the card is working when this payment is taken at the same exact time as train tickets 2. They did not state this would be charged when I entered my card details for booking 3. They do not authorise or generate the ticket anyway until full payment has been completed as most train tickets are non-refundable so why do they need to charge this as well when both payments were taken within the space of 10-15 seconds? Grand Central basically eases the pressure on the East Coast mainline from LNER, they do have cheaper tickets than LNER at the times they operate which are mainly on-peak times which is useful, while still following a similar route which deserves an extra star but the awful card hold policy, poor communication skills and staff in general seeming unhelpful, the extra star is mainly for extra trains are better prices compared to a similar time LNER service. 2*

Excellent service from Digby and his drivers. Always reliable Kevinread more

one of the cheapest in York with friendly drivers allways on timeread more