After several issues with Amber Cars over the years, I have to say that they are totally useless and unreliable. I have been left waiting for over half an hour for a taxi to pick me up after work as their driver decided to pick up a group of girls that ordered a taxi 15 minutes after we did. A member of my family ordered a taxi a day in advance to get to a hospital appointment, but said taxi never showed up. When we rang them, we were told that it wouldn't be coming as it was during prayer time. If they had let us know that they wouldn't be available at that time, we could have made different arrangement, but ended up panicking to get there on time. We've also ordered a taxi to take an I'll pet to the vets, only for the car to turn up and refuse to transport animals despite us specifically mentioning that we needed a driver that would take pets! Also, in 2022 when cash usage has dropped in favour of cashless payments because of covid, refusing card payments seems a little backwards. read more

It's been a long while since I called on Amber's services, but today I'm delighted I did! Since moving house last year I've been using Ace a ton, since their rank is literally five minutes away from me, and they seem to turn up lightening fast. And after the incident (detailed in my last review) I didn't feel inclined to use Amber again for a while. And then you need a taxi, fast, and it doesn't matter who you go with. So long as you get one! The morning rush meant that even calling an hour early for my taxi was risky. Riskier than usual. Two failed attempts from other companies and I tried Amber, imagining that it'd be a similar story. Not the case! For a start, they've obviously got my number on record, since the chap in the office knew where I was and my name. He then tracked the nearest car, told me his location, and gave a very reasonable estimate as to how long it'd take to arrive. Sure enough, five minutes later, along came my car. The driver was super friendly, and had no worries at all on getting me to the station in time, and provided much chat on the way. All in all, Amber's back in my good books. The chap in the office was a delight, really helpful, and honest about the time it would take - none of that "It'll be ten minutes" when they mean 25. Lovely stuff! read more

I do not envy taxi drivers! With Leeds student population increasing every year, young people are very much taking over the city. With students obviously comes parties! I had a little natter to my driver back from a night out last week. He was adorable...had a little soft spot for him by the end of the conversation. He let me know that the majority of clientele for Amber are students and he enjoys know that "the kids get back in one piece!" (how lovely!) Amber are always prompt and send a text on arrival which is handy. There is sometimes a wait of half an hour during busy periods or particular student evenings (mainly Friday /Saturday night) so booking in advance is advisable. read more

Amber Cars - www.taxileeds.co.uk - Taxis Near Me - Leeds, XWY

Used to be great but have gone downhill over the years, to the point of being entirely unreliable now. I used to recommend it to friends but they all gradually dumped them and I have decided to do the same now. read more

I'm typing this waiting for yet another pre booked Amber cab which is late. They used to be reliable but that has changed dramatically over the last year. I've used this company regularly over many years. I thought the app was great when first introduced. However I've now had a string of late taxis even though they've been booked well in advance. This is now becoming a regular occurrence. I suspect that Amber have changed the way they allocate and schedule taxis which has led to me nearly missing my train, despite me booking a taxi to allow for one hour's travel (The journey takes 20-30 minutes). So now after supporting this company for a decade or so I will be swapping to another. I recommend you do the same. read more

I called cab half hour ago and the operator told me it takes just 15-20min to arrive,after 30 min I called them.back and operator in very rude way said if I carry on asking they will Cancel my booking????being regular customer its ridiculous read more

I've used many a taxi service over the years and I only wish that each was as fast, clean, cheap and friendly as Amber Cars. Over three days in Leeds I probably called the service five times, and I can honestly say that each time the driver came immediately, knew exactly where I was going, and picked me up in a clean, non-smelly vehicle. These are all very good and necessary things but unfortunately quite rare in the mini cab world. I can also vouch for the fact that I did not hear the word "love" used less than ten times on any given call when booking a cab. "Hi love, how can we help you love? Where are you going love? Ok lovey, we'll be right there, love. It's on its way, love. Thanks love! Bye love!" And how can you not love that? read more

'It's better to get there safe than to get there fast' That's what my granny used to say. Safe to say my gran wouldn't have used Amber cars. If I were late for a date with the grim reaper this is the firm I'd use because no other would get me there quicker. I used them several times over the last week (not my choice) and can only say that half these guys shouldn't be on the road, they have a total disregard for the law and other road users. On the plus side the cars were clean inside and they didn't over charge. read more

Unfortunately I have to give them at least 1 star. After 2 weeks of booking a taxi to bring us back from Headingley Stadium we tried to book again tonight. They made an extremely poor excuse that the police don't let them pick anyone up from there. After phoning Club Cars and booking with them we asked if what Amber said was true and they said it was a load of rubbish they'd told us. Obviously they don't care about loosing customers so from now on we'll stick with Club Cars. Anyone who wants a taxi anytime go with Club Cars, you won't get poor excuses or bad attitude like you do with Amber. read more

Since my move to Leeds 2 months ago I've only used 3 taxi companies. Arrow for work, Black Cabs for occasional and recently Amber to take me and my little cat to the vets. Friday, Taxi 1: Nice enough driver but hadn't a clue where he was going. Sat Nav fully working but no sign of using it. Asked us where Dewsbury road was. As someone not from Leeds I had no idea. I know The Headrow and my own address. Taxi fare: 4.70 Friday, Taxi 2: Took about 5 attempts to explain where we were located (exactly the same as where we were dropped off). Taxi driver didn't utter a word. Taxi fare £4.10 Monday, Taxi 3: Taxi turned up late, no apology or explanation as to the lateness. No word again except to convey his annoyance with us for not knowing the best route to take despite having fully working Sat Nav AGAIN. Taxi fare £4.10 What puzzled me is why the same journey cost different? Why was I expected to know the directions to somewhere I'd never been? And what does it take for someone to be not rude. I can understand if the place I wanted to go to was a small, remote, obscure place but this was one of the largest roads in Leeds plus all 3, yes ALL 3, had fuly working Sat Navs. I shall not be using them again. read more

I would like to say a massive thank you to one Amber Car driver who took my father in law who lives near Burley Rd in Leeds from the pub home yesterday. He fell out of the taxi drunk as he slipped and got his leg caught in the taxi and the taxi driver got him to the hospital safely as he had cracked his head open on the kirb and this was at no fault at all to the driver nor Amber cars he is just a liability to himself as he drinks too much. Without the help of this driver things could have been a lot worse. Thank You So Much !!! read more

Used to be my 'go to' cab firm that I always recommended to others. However, it has gone down hill drastically in the last few months. The app is great, but whereas before if it said 3 minutes, the cab was despatched and would be there in that time, now, on the odd occasion that it does actually say 3 minutes (more likely says 20-40 minutes) you are still waiting for a cab to even be despatched 5 minutes later. Can't even rely on pre-booked cars either - they were 40 minutes late picking my son up for college on a pre-booking (booked a few days in advance). When he phoned to ask where the car is he was told that the time he booked wasn't the time a car would get to him but the time they'd start seeing if a car was available. Just cannot be relied upon any more unfortunately read more

Amber are my second choice for local firms in my area but when it comes to a 3:30am pick up at the back of the Leeds train station Amber cars are the Best. All the good things have been said already,thanks to Rowena and the like. I only have 2 areas to chunter about: Once I had an Amber driver un booked trying to nick work from the other Amber driver that was Booked for me, which I told that Snidey Driver He was Snide and that I'll reporting him. My Booked driver wasn't impressed and radioed HQ. Secondly I seem to get the same Driver that doesn't remember me! I mean He tells me about his love for cars and his Rover(something) at home he races and how much money he's spent on it. I have to stop him talking as the journey takes 10mins and I've been in the car for 30mins with the driver whittering on. But other then that,its a Thumbs up from Me :) read more

Unfortunately this review will give a number of decent taxi drivers a bad rep so I should point out that this does not include all of amber cars drivers. I used to use amber cars the vast majority of the time as they would get to you within a few minutes and get you to your destination fast, but just recently I have lost all faith with this company and will not be using them again unless I cant get a taxi from new furlongs my local taxi company or street cars. Why will I not use them any more if I can help it? Simply because I do not believe most of their drivers do not have an acceptable level of customer care skills, I phoned for 2 taxi's going to different destinations and I requested a certain 1 to arrive 1st and the operator assured me that it would, as you can probably guess it did not and when I asked the driver to go to the other destination instead he refused and had a really arsey attitude saying he cant take another taxi's fair, ok fair enough maybe he couldn't but was there really any need for him to speak the way he did? Also on another occasion the driver wanted to go a long way around as he said there was some road works just round the corner from where we needed to be, I will admit I knew about the road works but they wasn't so bad that he had to take a different route, which can only make you think he was trying to get more money. On another time as well I had phoned for a taxi with them for me and my girlfriend and her daughter, it was raining I was carrying the push chair in 1 hand and a few bags in the other and was struggling if I am honest and my girlfriend had the little 1 the driver could see we didn't really have any hands free and did not get out to open the door or the boot but just left us to struggle more than likely because he didn't want to get wet. And it gets worse on at least 2 occasions my girlfriend has got a taxi on her own and when she arrived at her destination the driver has asked for her phone number which made her feel uncomfortable as you would expect so my advise to any females travelling alone is either use a different company or don't travel alone as its not worth the risk of getting a dodgy driver. Although as I have said at the begginning of this review not all the drivers are bad and I will now review the good drivers. When you manage to get a decent driver they say hi when you get in or if you have any bags or anything they open the boot for you and help you with it as soon as they see you whilst travelling they will actually have a conversation with you and genuinely seem interested instead of it seeming forced or them just being plain ignorant and not saying so much as hi like a lot of them do. As this review seems to be turning into more of an essay and I could probably go on all night I will sum it up, basically depending on what driver you get will give you either a good or a bad experience with amber cars it is just a shame that most of their drivers recently are making the good few look bad and i would suggest to anybody if they can get a different company then go for it especially if you can get a company whose drivers know how to get to the destination you want. read more

Amber cabs has always been my favourite car company in Leeds. They have good prices and the divers are usually friendly and efficient. I love when I phone up and order my taxi that they say..'Yes, is this Rachael?' Yes it is! How clever of you! It's as if we're personal friends.....anyway... As other reviews say, Amber send you a handy text upon arrival telling you the make and registration of the car that's waiting for you. This makes me very happy from a safety point of view, especially on nights out in the city. Ten out of ten Amber cars, I like you! read more

After my recent problems.. I have been using amber quite a lot and the drivers asked no questions and was very polite. So for this thankyou. Also wanted to say on my last rant was of what happened to my grandma but that's in the pasty and you gus have helped a lot :) read more

Today i booked amber care from leeds train station to hunslet ,the car came on time and they dropped my address but i forgot my baggage so immediately i called customer care centre the lady said i will get my baggage with in 10 minutes but after waiting 30 minutes i called them again she said same answer i was waited 30 minutes then after one hour i called them again she said i need to go their leeds office between 9 AM-5 PM Monday to Friday to collect my baggage , I told them i am ready to bear charge if they deliver to my address since the driver knows very well my address , i am working professional how can i go their office during office hours since they are working 24/7 why they cant deliver to my address why they cant flexible on timings . Imagine if you missed your valuable things in the baggage like medicine or money or ATM card or your office identity card etc.. will you wait till next day ? this incident happen to me early today morning 1 AM (20/1/2014) I am really disappointed about their poor customer care service . they will hear your voice until the money transfer from your packet to them after that they wont listen anything from you . I have been travelled many countries never faced such a poor customer care service Amber car needs to learn what is customer care service in terms of customer feed back etc like Singapore taxi operators. read more

I've only left one star as it's physically impossible to leave nothing.... I've received shoddy service from amber on two occasions in the past few months. The first after standing in the rain for half an hour not knowing anymore about where I was other than at the post depo, which for a renowned taxi firm i believed would be a viable landmark, not expecting to get attitude down the phone and constantly asked for my postcode... After half an hour of no show in the rain I jumped on the first bus I'd seen and found the bus driver to be very helpful. I'd only rang a taxi as I was lost and didn't know where I was in relation to where I was going. I gave the names of the two roads closest to me and a landmark as my phone was running low. .. I found them to be extremely unhelpful and incompetent. read more

Dreadful service and wouldn't give even 1 star. We booked a minibus 9/03/2020 from Cookridge to Pool in Wharfedale. It had been previously booked that there was one pick up 5.45pm just around the corner ( 0.2 miles). The pick up driver's attitude was appalling and he created an embarrassing scene in front of the party guests saying he'd not been told about the extra pick up (office's fault not ours), but went onto accept an extra £5 when offered. His driving was poor constantly breaking local speed limits. We then had another driver on the way back home who was asked to stop off at a shop whilst someone in the party went in. He stopped on double yellow lines and at a bus stop (not late and buses still running) when there was plenty of free parking just a few feet away. When pointed out to him he refused to move and said it didn't matter because there wasn't a bus coming!! I for one will never use or recommend Amber again. The two drivers attitudes/driving we experienced were abismal. read more

Amber are my 'go-to' taxi company. They're reasonably priced, generally there's not too long to wait, I've never experienced anything other than clean cars and polite drivers. They also have a rather nifty iphone app! read more

Totally rubbish service. I won't be using them again. Since I moved to Leeds, I wanted to find a taxi service I could reley on. The first time I used them, I had a very creppy driver who kept asking me questions about my wife and my income. Also asking me how much my rent costs, really personal things. I'm not stupid and wouldn't answer the questions and I couldn't wait to get out the car. I felt unsafe and worried. I tried them again, when I needed a taxi last min a couple of weeks later, knowing that I wanted to try and give plenty of notice, and I did. I was let down and they told kept telling me that the driver was on his way, I checked on Traffic and there was no problems going on at all. So cut to today (Weds 7th Feb) 3rd time lucky I thought. No of course not! I called and booked a taxi on Monday morning, it's now Wednesday! plenty of time to plan for job and get it sorted out. Nothing confirmed and I was outside waiting for the car at the time I booked. 30mins later I was still waiting. When I asked what was going, one girl told the driver was late due to traffic and an accident, but he was two mins away and would be there. Another 15mins later.. another girl told me he was still in the same spot because of the traffic and the accident. While I fully understand that of course there is traffic on the roads and things do happen they can't control. You would think that having had two days notice they would have planed this job and been ready for anything. All I got was 'Well I'm sorry sir, but he is on his way. That didn't matter to me since I was now 45mins later for a very inportant meeting. But get this... while this was all going on, and my driver was 'on his way' 3 other Amber cars came to and past my building and didn't seem to have any trouble with the traffic at all. I asked a couple waiting when they booked they taxi and they 'it was booked half an hour ago, and we were really to get one' Well as I said, I booked mine two days ago... In the end, I was so late that I had to cancel my meeting and I went to the train st, only to find them say.. we have a bit of traffic that you might expect at this time in the morning, but we've had no reports of any accidents or problems on the road this morning. Amber staff have very bad customer service skills and I don't know why they (and they are not the ones who do it) tell customers that cars are on the way and will be there, when they are clearly not, all lies!. They just leave you waiting and tell you they are sorry, but they are not bothered.. and of course, if I had got the car this morning, they would have still expected me to pay for the ride. Even after all that. Very disappointing!! read more

Always arrive when they say they will. Best price into Leeds from Bramley i've found. Use them a lot for when we need to get to the airport. They always come a little early to help with your bags. You can give them your returning flight number and they will check when you flight has landed then set of to pick you up. Perfect! Overall great Taxi firm id recommend to anyone in leeds! read more

AVOID AVOID AVOID.................. They should be called AVOID cars.......... I made a booking today to collect my sister from Stansted Airport at 23:30, I booked it and paid for it and thought all was fine and then 5 minutes before my sister landed, Amber cancelled. I called them and their excuse was that they don't cover our area. I mentioned that their App made the booking with out a problem so how can they tell me now, that it wasn't their area. The manager on duty was extremely rude and would not give me a straight answer on why they would not collect my sister and how could they leave a paying passenger stranded at the airport at mid night. If Amber is reading this, check your records, your manager on duty 28/01/2018 at midnight is one rude individual and you don't need these kinds of people working for you Good luck.........you will either have to change your name or you won't be in business long with this kind of service read more

I would just like say thank you to the taxi driver who collected my daughter and grandchildren last night - Christmas Day night - he was so helpful with all her bags and made sure she hadn't left anything and this was after she had told him she realised she didn't quite have enough money for her fair - he told her it's only a couple of pounds and merry Christmas- please thank him from us he is a credit to your company and we will only be using Amber from now on read more

Eventually got back home... after 35 minutes (driver could not find the place) waiting in rain with kids. Lady on the phone was rude and the driver was going in circles. read more

I must be the only person who has had nothing but crap service from Amber. Before we moved house, they were okay, nothing special and could just about find our old street in Bramley. Since we moved, they've been appalling. Returning home from our work's (late) Christmas party, the driver made us both feel like complete idiots for not knowing every possible route back to our house. Hello?! We'd been living there a month! It took me at least two months to realise that going down Roundhay Road would get me to town quicker than driving the bus route! He was really uppity about it and every rude comment just made the journey worse. But the final straw came in June '10. We were returning home from Manchester with a friend and called Amber as the train was less than 5 minutes away from the station - they were told we were currently still on the train, but it was due in within the next few minutes. Fine, we were told a taxi would be with us in 5 minutes - perfect, enough time to get off the train and walk to the rank. Clearly not, not even a minute later we get an angry phonecall from the driver asking us where we were and why weren't we there waiting already. My boyfriend told him, as he'd told the operator, that we were literally pulling in to the station that very second. Not good enough, driver tells us he's cancelling our taxi and leaving (he didn't, he was still there when we did get outside). So we call again for another taxi which turns up pretty quickly. Except the driver has no idea how to get to Gipton from the train station. The ring road is closed, apparently and all mention of 'just go down the Headrow!!!!' from me is completely ignored. I have to be honest, I've no idea where we ended up but somehow we made it home - a 10 minute journey taking somewhere in the region of 25 minutes instead. Absolutely ridiculous. Fortunately I've had no need to use them since and will certainly be taking my custom elsewhere next time I need a taxi. read more

Terrible service, we had a taxi booked 2 months in advance for a return trip from country side wedding, the driver had cancelled his fare without lletting company know( or so they claimed) so the taxi would have been 90+ minutes late when people were freezing in the middle of night. After we managed to get a more competent taxi company to send us a car; the Amber manager had an audacity dispute our cancellation claim. What an utter piece of shite lack of accountability amd responsibility. I have used them before and when it works, it works great. But when it doesnt they are bloody useless. read more

I must say I do like Amber cabs a great deal. I've yet to find another cab firm in Leeds that can send a cab super-quick whilst charging super-cheap fares. The phone operators are surly to the point of laughable but hey, I want a cab that's gonna turn up not someone to kiss my ass. The drivers are polite 90% of the time, and the chatty ones usually have something interesting to say which is a bonus! The cars are always nice and clean too. :) read more

4563 - the number of the taxi I am specifically referring to with this particular review. Now there's a lot of idiotic drivers out there on the roads but with what I have just witnessed, well this really took the mick, and thats me trying hard to be polite because the way the driver was carrying on was absolutely unbelievable! It was on burley road and in town at the back and side of the town hall. Speed limit 30mph and this taxi was doing at least 50mph along burley road and then chopping and changing lane in town to cut people up, now is it that bad to be behind one other car!!?? Must have been for this loon! How this idiot didn't cause a collision, mind its because the other drivers on the road have to watch out for idiots like this and make sure such as this taxi driver doesn't collide with the decent and caring drivers on the road. Taxi drivers like this shouldn't be allowed to transport members of the public because they are not only putting the passengers lives at risk but also the other road users and pedestrians too. These drivers are an absolute menace and the thing is I dare say there are some decent drivers at Amber cars but specific ones like this give the whole company a bad name. I wouldn't use these now because of this just incase it's a driver like this!! Bet I am not the only one who thinks like this!! read more

We had used them in the past but never again. After being on the plane for 12 hours they left us stranded at Leeds airport. When we called they said our internet booking had been cancelled. They couldn't tell me who cancelled it. They said they could have a car for us in 30 minutes. We told then to forget and used another taxi company. read more

Since arriving in Leeds 3 years ago, i have without a doubt always counted on Amber, their service if the most reliable and they offer really great rates. For a student who say lives in Hyde Park it costs around £4 into the city centre. Perfect, there's no need to cut the cost between friends they're so cheap. I have never had a bad experience with them, they have always been on time and there is no doubting why they are the most popular service in the city. I once had a driver blaring The Smiths out for a ride, amazing, i couldn't want more out of a taxi service! If you're looking for a taxi service, really look no further than Amber. read more

**AVOID****AVOID****AVOID****AVOID****AVOID** I ordered a taxi for 5:45am to catch a bus for a trip to London that day. I ordered it the night before and was told it was booked, everything was ok. Then in the morning I waited and waited for the taxi. I was ringing Amber to find out where it was and there was no answer the first few times, then when I finally got through and spoke to Chris at around 6am I was told my taxi was 10 MINUTES AWAY. So I argued the case that I'd booked it the night before and then Chris rather than ,god forbid, solve the problem HUNG UP on me. Its absolutely ridiculous and not the first time I've had issues with their booking service. I'm telling everyone to avoid Amber from now on, the company is RUDE, LATE and IGNORANT. read more

Excellent, punctual service. I used Amber Cars whilst I spent a long weekend in Leeds and we had no issues whatsoever. Would highly recommend. read more

Avoid like the plague. This service is a complete rip off! My trip home tonight was a complete nightmare. What is usually only £7 fare in a taxi cab (black and white) turned into a £15 fare! Even though the driver was really aggressive I managed to talk him down to £10. I will never use shitty Amber again. read more

always arrive in good time & prices are resonable, most drivers are friendly & will help you with your shopping http://www.taxileeds.co.uk/ read more

Here's a tip. If you cant get a cab within an hour or so late on a friday / saturday night. Id already phoned Amber and a number of others and the quickest I could get one was 50 mins. But I phoned Amber back 10 mins later and had one in 5 mins! To prove it wasnt a fluke I tried the same again on another occasion and bingo! read more

Bunch of liers. First of all every time i get them, i have a driver with an attitude problem. However 2 weeks ago, i had an issue where i was lied to by the office and made to do a return journey costing around a tenner to their officer in ambley, to `collect something` which the driver could simply have, and was prepared to, drop it off at my door. The email adress i was given for `ian` at the management, was wrong, and when i emailed the right one, its been 2 weeks and i heard nothing Worst company ive ever dealt with in leeds read more

I agree with Matt, 1 star is too much. I tried to book a wheelchair enabled car for Saturday night, and I was told point blank that no-one would come because I was too far out of the centre of Leeds, I'm 5 miles away. This fleet of 20 vehicles they crow on about is too busy running around the centre picking up more lucrative fares, whilst the wheelchair users, those in genuine need, are left stranded. A fantastic display of community spirit? No. Discrimination? Yes. read more

called and was told 30 mins. fine booked two taxis. One turns up 30 mins later no problem the other shows up after 45 mins . didn't mind so much they must be busy . as I got in I realised I had been charged waiting time . The time I got the call to me getting in the taxi was less than one minute . when I disputed the driver told me it was the company that had done it and that I had not actually booked a taxi until ten minutes before and could show me proof. when I rang the company they told me that it was the driver that had o added n the charge . confused ? I was. After finally getting home an hour later I am certainly not happy and will not be using amber for me or my customers again . read more

Yesterday I had 2 different wheelchair taxis take my mother and I both to and from my destination in leeds. Both the drivers came on time, were polite, friendly and extremely careful and considerate drivers. The cost too was very reasonable so I would not hesitate to make Amber my first port of call next time I need a taxi. Thank you Amber job well done. read more