Extremely Poor Service and Inflexible Policies We booked an airport transfer with Airline Connections to take us to the airport for a 15:05 flight. Since the airport is over an hour away and we were travelling with a 7-month-old baby, we planned carefully. You only need to be at the airport 2 hours before departure, so we requested a pickup around 11:45 to avoid unnecessary waiting around with a baby and a 4-hour flight ahead. When we originally booked, they said pickup would be at 11:05 -- earlier than needed, but we agreed to be flexible and just kill some time at the airport. However, we were contacted today and told pickup was now going to be at 10:30 -- far too early for a young family and simply unnecessary. We phoned a local taxi company who had no issue with the time we originally requested -- and they quoted us £180 return, compared to £285 for the transfer with Airline Connections! To top it all off, when we refused the new pickup time and tried to cancel, they insisted on charging us a £10 cancellation fee -- even though we booked over the phone and were never made aware of any terms and conditions. Completely inflexible, overpriced, and not family-friendly. Will never use again. read more

A dangerous and dirty service. I was picked up from Manchester Airport in July 2024 - the driver drove like a maniac, at times almost bumper to bumper with the cars in front, at 70mph in the rain, in the fast lane of the M62. He was driving so jerkily that I had to hold on to my bag beside me to stop if flying off the seat. The drover's mannerisms were weird - he looked like he had slept rough, he was bouncing to loud music (that he refused to turn down), and he continually picked his nose and teeth, wiping his hand on his lapel. I was afraid that he might abandon me on the hard shoulder of the M62 if I complained. He also pulled in at a service station to buy coffee without mentioning anything, extending the length of my journey. The car was filthy and dusty, and smelled stale. It rattled from a dozen places. And this was Airline Connection's "executive service"!!! I was given an invalid email to report my complaint. After I wrote to the general email I was told to wait for 28 days for a "investigation" to take place. Needless to say, they never responded to me. So I followed up after about 38 days - they sent an email with some platitudes, that never mentioned the life-threatening safety issues. In my experience, standards are low at this company. My family had used its services for many years, and it used to be OK. And standards are not just low but dangerous. Do yourself a favour and look elsewhere. read more

Having been stranded in Manchester by TUI after our flight to Mexico was cancelled,I contacted Airline connections who we had booked a return airport transfer with for our party of 12. with very little notice 24hrs after bringing us to the airport Libby arranged a driver to pick us up. Tony was a lovely guy who helped relieve the most stressful 24hrs of our lives. polite chatty and friendly. excellent service all round and efficiently re booked by Libby for the following day at last minute notice. Can't thank her enough. read more

Extremely racist driver. Myself and 3 other friends were picked up from Manchester airport to go back to Leeds. From the moment the journey started the driver was driving like a complete idiot, tailgating cars ridiculously close, driving 80+ mph for the majority of the motorway and braking very harshly. To top it off this driver was extremely racist. We came to a roundabout where a car had broken down in front of us, the owner was trying to push his car off the roundabout and our driver said "I would've helped him if he was white". I don't know how anyone can be so openly racist and say such a horrible thing. Not only that but 2 of my friends in the car with me are not from a white background. We were all completely speechless and couldn't believe what had just happened. Absolutely disgusting. Will not be using this service ever again. read more

In August 2019, on the way back home (Leeds) from Manchester Airport, the family (me, the wife, son and daughter) experienced racial abuse by other passengers in the van, which was witnessed by the driver. The driver was somewhat to blame, as he said we were late despite being told that we had till 8:30am to get to the van from the airport terminal. We arrived at 8:20am (10mins to spare). The driver did nothing to eradicate the racist abuse (from the young couple who lived in Yeadon). I will be avoiding their service. I have been using this company for 6 years, not anymore. Avoid! read more

Would not use this company again Went with air connections to get to Manchester airport was travelling to Dubai to see my sister they we're surposed to pick me up at 5am in the morning waited 30mins till I rang the company they said the driver had slept in but didn't ring me to let me know. Had to wait a further 25mins. Luckily I had checked in online so I didn't miss my flight. Then when I arrived back to Manchester airport again no where to be seen I phoned the company the driver came 30mins late again they didn't care clearly they don't care about the customer paid £68.00 for a rubbish service read more

I would not use this service again, the driver was rude on both legs of our journey. We asked to change drop off location as it turn out we were a few minutes from my partners house. This would of save d the driver around 40 minutes travelling time. He refused to do this. and we had already cancelled one drop off (without asking for a refund) to make the trip shorter. read more

Before I start I would just like to say it was an absolute nightmare nothing but stressful at the beginning of our holiday we will never use your company ever again and will not recommend to anyone infact I have already told people what a nightmare we had with your company! So our pick up time on our invoice said pick up time at 6am but be ready for 5.30am like we was! At 6.10am I phoned the office to complain and ask where our pick up was to be told he will be 15 minutes away the driver got to us at 6.40am which is 40 minutes late I can only presume the driver had slept in he was very rude when he picked us up and no apology or nothing to say why he was running late. I did ask him why he was running but had no reply and said no good with traffic said he will do his best to get us to the airport on time! The driver was then driving like an idiot well over the speed limit his sat nav kept saying slow down the bus was red hot asked to turn heater down he said he can't on lowest already said we will have to adapt to Egypt weather disgusting service he then turned it off. Next thing because of traffic we needed the toilet as diabetic asked for services he said if we go to services we will miss our flight said it's an emergency then said no services so asked to stop on hard shoulder he was funny with us said we might miss flight again so I explained it was 2 minutes wait and on our sheet it says pick up 6am to be ready for 5.30am we got picked up at 6.40am so we had lost 40 minutes there when I questioned the driver he mumbles something and said he does not know sounded like it was in his own language. My reply was this is why I do not use Airline connection because of the poor service. Your advert says start your holiday stress free well it was nothing but stressful. The driver was also using his phone texting while driving very unprofessional and dangerous then his phone was ringing too and he was answering it. While driving which is illegal then he was driving down the hard shoulder to try and get us to the airport on time! We finally got to the check in desk at 9.13am the desk was shutting at 8.15am we was all so upset after such an awful journey! Totally stressful journey from start to finish I will never ever use your company ever again and I do hope this is investigated and looked into may I suggest pick up times are given earlier to give time for traffic on a morning! read more

i have used aireline connections for the past 20 years or more. never ever a problem . picked up within the time stated, both ways. always courteous and well mannered drivers. will and always have done recommend this company to everyone. for the price we for very good service. read more