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Tina M.

I honestly don't know where to begin when it comes to my experience with FirstKey Homes as a whole, but I'll do my best to be as detailed as possible. To start, while I have no issue with individuals from different cultural backgrounds, the language barrier with several customer service agents made it very difficult to communicate effectively. In mid-October, a pipe burst underneath the kitchen sink, causing water to flood the kitchen. I called customer service immediately, and while water continued pouring out, the representative kept calmly repeating the same question -- "Do you know where the main cut-off valve is?" It took me 23 minutes to locate and shut off the valve myself. I was told someone would be dispatched to assess and repair the damage. That never happened. A week later, I followed up, only to be informed that FirstKey was still searching for a contractor. It took another two weeks before anything moved forward. By this time, it was a week before Thanksgiving, and again, I had received no updates. I eventually had to contact Gwinnett County Code Enforcement to report the lack of response, especially because the smell of mold had become overwhelming, and the carpet remained damp from the water damage weeks prior. After what had been my ninth call regarding this same issue, ((magically a contractor was found) nevertheless the kitchen cabinets were finally removed, and a restoration team came out to address the mold that had formed within the cabinet wood. As my lease came to an end, I wrote an email clearly stating the date I would be vacating the property. Despite this, prospective tenants came by to view the home at 8:02 PM, while my daughters and I were still inside. This was a complete disregard for our privacy and created an uncomfortable and inappropriate situation. On move-out day, I was informed that I would not receive my full deposit back due to what was claimed as damage beyond normal wear and tear. However, I had the floors professionally cleaned, the bathrooms thoroughly sanitized, and the lawn properly maintained before leaving. I strongly urge anyone renting from this company to document everything -- take photos, keep detailed records, save receipts, and log call times and dates. The lack of communication and urgency from FirstKey Homes is deeply concerning and unprofessional. For what it's worth, I want to acknowledge that Raj, the maintenance worker assigned to my area, was always kind, responsive, and empathetic during service calls. I genuinely appreciated his professionalism. As of today, I'm still waiting on a return call from a manager -- even though I've already moved out of the property.

FirstKey Homes owns a house directly behind my property, which is a rental. They hired a contractor who installed a fence right next to my own. They nailed their fence to the back of my fence and did not use concrete to secure the poles in the ground, which made the fence less stable. After bad weather and rain, their fence fell over. Because they had attached their fence to mine, the weight of their fence caused my fence to come down as well. This was evident when the fallen fence lay on top of my fence on the ground. I am frustrated with investor companies buying homes in our neighborhoods and refusing to take responsibility for the damage they cause to surrounding homeowners. They suggested that I contact my insurance company, implying that I should be liable for their negligence. They nailed their fence to the back of my fence, used no concrete to solidify their poles, and when their fence failed on top of my fence, they blamed the aging of my fence as the cause of the problem. They repaired their part of the fence, but not mine.

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Justin Landis Group - Happy Closing Day!

Justin Landis Group

(75 reviews)

Old Fourth Ward

We had an outstanding experience working with Ashton Ernst Ballard of the Justin Landis Group…read morethroughout the sale of our property. After previously having difficulty selling our home, Ashton came in with a thoughtful, organized, and well-executed plan that immediately gave us confidence. Her professionalism, market knowledge, and strategic approach made all the difference in helping us successfully navigate a very challenging market. Ashton was consistently easy to communicate with, responsive, and proactive throughout the entire process. She kept us informed every step of the way and was always available to answer questions or provide guidance when needed. Her calm, solution-oriented approach helped make what could have been a very stressful experience feel manageable and smooth. We truly appreciated Ashton's dedication, attention to detail, and expertise, and we highly recommend her and the Justin Landis Group to anyone looking to buy or sell a home.

Leah Martin was the best realtor to help us buy a home in Smyrna! She is so professional but also…read morekind and always available for communication and showings. She has lived in the Smyrna/Vinings area for decades so is super knowledgeable about all the neighborhoods. She was a friend first and I was worried at first that it wouldn't work to mix business and friendship, but it ended up being amazing and a truly fun, enjoyable experience! She was a top-notch advisor and negotiator, and we got our dream home in Williams Park for a great price! Highly recommend.

Anna K Intown Real Estate Services - Cabbagetown

Anna K Intown Real Estate Services

(109 reviews)

Inman Park

Chelsea Monaco Carlis with Anna K Intown was truly the BEST realtor we could have asked for. This…read morewas my husband and my first time buying a home, and honestly, I had no idea what I was getting into. On top of that, my husband works all around the state, so I was doing most of the house hunting by myself. Chelsea stepped in and made me feel supported from day one. She took the time to really get to know what we wanted in a home, what mattered most to us, and what we could realistically afford. She also paired me with a team that fit exactly what I needed, which made such a difference and helped everything run smoothly. Chelsea was so easy to work with, always responsive, and explained everything in a way that actually made sense. I never felt overwhelmed because she stayed on top of every step and guided me through the entire process. The biggest thing for me was trust. Chelsea never pressured me, not once. She gave honest advice, shared her real opinions, and always had our best interests in mind. Her personality is also a huge part of why this experience was so positive. She instantly made me feel comfortable, like I had known her forever, and like I was house hunting with a friend who truly cared. If you are looking for a realtor who is knowledgeable, patient, supportive, and genuinely awesome to work with, hire Chelsea. I would recommend her to anyone in a heartbeat.

I used Anna Ks team, Ryan Todd in this case, and was beyond impressed. Attention to detail, open…read morecommunication, and availability to chat through questions was unrivaled. To say he and the team exceeded my expectations from an execution and customer service side of things, would be an understatement. I found my answer to if any friends or family ever ask me for "real estate suggestions"...Anna K Intown 100%!

The Integral Group - Slumlord The integral group llc Atlanta Housing (AH) last month enlisted three additional attorneys to the legal team that's for years

The Integral Group

(3 reviews)

Downtown

IF YOU VALUE YOUR SAFETY, BELONGINGS, AND LIFE STAY AWAY FROM VERANDA AT ASSEMBLY !!!!…read more My mother Dana Johnson was beaten and carjacked. She doesn't know how to use Google so I am having to share her story. Please see below. I am a current resident that was assaulted & carjacked by an unhoused woman the beginning of January 2026 at the Veranda at Assembly! I have waited months to be shown consideration, concern or care to no avail. The police were very prompt and found my car the same day! They were able to apprehend the suspect driving my car and arrested her. She has since been released. She damaged my car so severely that the insurance company wanted to deem it a total loss. I have owned this Benz for 8 years and will have to put a lot of money into it to fix all the issues. Veranda at Assembly the Integral Group LLC has yet to even acknowledge my attack. Today 3/9/26, I have yet to speak to anyone in upper management regarding this traumatizing crime that occurred at the community where I live. I have requested several times for an incident report from the community manager as well as notification to be sent to the residents. I am elderly and afraid something like this could happen to the other residents. Tamara and the leasing team treated the situation as if it wasn't important. As if my safety wasn't important. Living in a senior living apt we can be targeted since we are open to the public. We have no gate. After the traumatic attack, I couldn't function as I once did. My mental health declined greatly. I am in fear for my life everyday living here. And no one in the leasing office or upper management seems to care. Due to this horrid event, I was put on disability. I am only receiving 60% of my income since the attack and car jacking. Not even a week after my attack, I was told that I will have to pay an extra $200 increase for my April 2026 renewal. The community manager sent me an e-mail and advised me that the regional manager (I never spoke to) said there is absolutely no room for negotiation. I AM OUT OF WORK BECAUSE VERNDA FAILED TO KEEP US PROTECTED!! Money is more important than our safety. Not only am I now having to pay more in rent, they have fraudulently taken nearly $500 out of my account three times since I've lived here. These 3 times of me being overcharged were within my 1st year. All of my bills that were not paid on time because of the carelessness of The Veranda at Assembly. Late charges and interest incurred and absorbed by me which is so unfair. If our rent is 1 minute late, we do incur a late charge with no question. My account was overcharged almost $500 for 3 months that I had to wait for a month for a credit on my ledger. I believe we are being taken advantage of because we are elderly. I am tired of the abuse and being treated like a number. Please please please I am begging someone to reach out to me. I need someone to care about this. I need someone to care about the elderly. We endure enough already and after being carjacked and beaten, I just want someone in upper management to make me feel seen and like my pain matters.

When I speak of Integral my experience is with them at Ashley Scholars Landing and I'll do a review…read morefor them as well. My issue began when I received an extremely high bill from Conservice. My hope was to get assistance from management LaErik Bonner. Communications lack throughout the office I spoke with several people including Kenneth who handles the financials. I also spoke with several leasing agencies (some who are no longer working here). Therefore I decided to contact corporate, this was a major struggle being that these people were being let go as well. Eventually I was able to speak with a new hire Ms. Goodwin (Regional Manager). Speaking with her lead me to believe my three month struggle was over, yet after back and forth trying to get the bill lowered I was told to pay the balance and she would get it resolved on the back end. After paying the amount she ghosted me, she didn't return my phone calls, did not respond to emails or even texts (oh let me say she promised this would not happen because this was how her staff treated me)and for two weeks I was left trying to get in touch with her. When I felt defeated I decided to go to the office and was informed that you must have an appointment. Therefore someone from the office upstairs called me and was able to tell her my issue which she passed on to Ms. Goodwins supervisor. They fixed my ledger so that I could pay my rent online for the first time in 4 months. Yet I still have not been given a refund for my over paid Water/ Sewage bill. Conservice has billed me from day one $120 and in November my bill jumped up to almost $300 but now my bill is on average $50. Does that not scream billing issue? No one here cares but I do. BEWARE OF INTERGRAL @ASHLEY SCHOLAR LANDING AND CONSERVICE.

Mynd Property Management Atlanta

Mynd Property Management Atlanta

(64 reviews)

Downtown

I did extensive research before choosing this property management company and genuinely believed I…read morecould trust them. Unfortunately, my experience was completely different from what they promised. They initially assured me that monthly fees would only begin once a tenant was placed. Despite that, they started charging me even without a renter in the home -- which was the first red flag. Over the three months I worked with them, they repeatedly added charges for unnecessary work orders and questionable "repairs" that had nothing to do with any real issues. My home is four years old, in excellent condition, and located in a high-demand rental area, yet they acted as if everything needed fixing. Without my permission, they broke my door lock and installed an IGLOO system I never requested. I specifically told them I wanted to keep my Google door camera, and that was completely ignored. By the time I ended the contract, I had already spent close to $3,000 due to their constant fees and surprise add-ons. During offboarding, they refused to take responsibility for the property they had been managing. I personally paid nearly $1,000 for a professional deep cleaning, yet they still charged an additional $1,500 for items that I believe were unnecessary -- and I have serious doubts about whether any of that work was even completed. They had previously mentioned painting touch-ups but never did them. They also failed to return the home in the same condition they received it. For example, they left my garage unpaired, even though pairing it was part of the onboarding process -- and, of course, they had a charge for that as well. Overall, this company was extremely disappointing to work with. Hidden fees, unauthorized installations, poor communication, and charges that did not make sense. I strongly recommend avoiding this property management company. There are far more professional and transparent companies out there.

I wish i could leave zero Stars. Natalie is the rudest most dismissive person ive talked to in…read moreyears. THEIR payment system was down. I called to get it resolved, before it was past due. The day after and the day after that. I also sent video of the payment not processing. When it gets to 3 days beyond the due date NATALIE decides to send me a threat of eviction email. She dodges my calls all morning only to finally call and interrupt every sentence i make. When she finally finds the energy to listen, She laughs at my complaint. When i continue to talk through her rude interruptions she says....... dont raise your voice or i will end this call. To MYND.....get her out of your office. She is a Cancer. Also I've never paid late in the 3 yrs ive lived here. Natalie DO BETTER.

First Key Homes - propertymgmt - Updated May 2026

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