Yikes! I hope our stuff all goes ok. Reading these reviews has left me uneasy! So far our experience with Caleb has been awesome. I hope it continues and we have an amazing experience! I am going to look on my contract about canceling though. These reviews are scary!! read more

Met FII at a community event in Anthem and had them come out and quote a metal screen door for us. Decent price, great quantity door and great installation and service.My wife and I are very happy with their product and service. It's a tough door, way better than any Home Depot or Lowe's door. read more

Our sales person Caleb was very helpful in leading us through designing our gate. The First Impressions team followed up on scheduled dates. The installation and quality of the gate was very well done and we are very happy with the result. We found First Impressions through a referral and have received many compliments on our gate! read more

First Impression Ironworks - Door Sales/Installation Near Me - Scottsdale, Arizona

Upon first call & meeting, their sales team was very professional punctual and had tons of variety to offer, This is where the good review ends and the monstrosity of install, rip off & incompetence begins. After paying nearly $2500 for a security inlay copper screen door, I have spent no less than 6/8 hours of my own personal time along with sending 22 emails, 5 phone calls trying to rectify 8 continued defects, installation errors and non-functioning parts of the door: this includes the door did not fit at first install, they had to trim it on site significantly this took over 4 hours after they assured me they measured & engineering screwed up, door handles hitting from the interior and exterior, copper inlay bowed and allowing bugs to come in and out, the welds being off and not seated correctly, no shims installed, as well the caulking looking like a two-year-old did it dripping down onto the door and my door frame itself.....comical! Each time they send out a technician, they say you do not have to be on site but what they fail to identify is that all of their technicians are not highly skilled nor trained, they are actually independent contractors with no loyalty to first impressions and most times in my case screwed up the job even more adding additional items to the punch list! Do yourself a favor and find a local company who cares about the customer and not just the almighty dollar. I will be disputing this charge in total and they can come get their defective door. And to respond to her comment below, this project with started in November is still not yet complete as of March 7 so none of the above is untrue or false..... read more

This is a copy of what I sent to First Impression Ironworks.... In response to your query... yes, your Scottsdale Office came by and offered a "ballpark" estimate. I took him over to my neighbor who had the same design we wanted and realized that up close, the door had massive rust at the base of the kick-plate and the finish was chipping quite severely. I asked your sales rep why this would happen and he stated that the people who lived there did not maintain the door the way they should. Strange, the door is in an alcove protected from the weather. Because your sale rep demonstrated total lack of empathy and concern, we decided to go with another company to replace the entire door and frame at a somewhat less cost than yours. Truly though... I could never get an out the door price from your sales rep. In hindsight though, because of the negative implications demonstrated in quality and customer service, I highly doubt anyone in our neighborhood would buy a door from First Impression until you make it right by our neighbor. In the photos you will see a picture from First Impression Ironworks that suggest not using anyone else but them for your door needs and further express to "Beware of Iron Doors and Gates That Come From China Instead of the U.S.A." The second picture is the actual door that I am referring to above. read more

First Impression Ironworks - They say that inferior iron from China causes this - Door Sales/Installation Near Me - Scottsdale, Arizona

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I had a front security screen door replaced, what a mess, they should of placed a rubber gasket around the door I have a big gap around the whole door.. I thought I could just fill it and paint it, no way this can be done I just tried calling them but closed for the holiday also where the other lock was they left me with a big hole what or how do I fill this to make it look nice .. service guy was more concerned about taking my old I called and spoke to them, I was left with the mess, salesman that came to my house should of told me it wouldn't fit the same, also the gentleman that came to install should of said something but didn't he left with the job half done, my back screen that they installed is worse than the old one with the hole in it, at least it opened! So bottom line stay away from this company! read more

Ordered iron gates with a color composite that matched our home. Gates themselves are beautiful, but the color is completely different. Reached out to the company, they told me that some color variation is expected, however the color we ordered is grey, and we received brown, which seems slightly more than a "variation". If you want beautiful gates, these guys do a good job, just don't expect it to look like what you ordered. read more

First Impression Ironworks - Ordered the grey appearing sample, got the gate shown. - Door Sales/Installation Near Me - Scottsdale, Arizona

Very professional company. From first contact through installation they kept us informed. It was a couple of week wait for them to come out to give us a quote and then several more weeks for the items we ordered to be delivered and installed but they met every given deadline. The person who came out to give us a quote was knowledgeable and took accurate measurements. The installer was very professional and did a great job. One of the doors had a part that was not working right and he put in the request for service and the office immediately scheduled a time to come out and fix. The doors are beautiful and everyone has commented on what a nice addition to our home they are. These are so much better than the ones we have had installed on previous houses. You notice the quality every time you look and open the doors. I cannot recommend this company enough, these doors will last a couple of lifetimes. read more

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I love my iron custom made security door by First Impressions Ironworks. It was worth every dollar. The estimate and install process was perfect and they delivered on time. Don't skimp when it comes to security and style. These guys know what their doing! read more

We had our door installed about 6 months ago and when the weather stripping started to come loose First Impression did not hesitate to come over and make the repair. They really stand by their work. I really appreciate a company that values their clients and make repairs without any hassles. I recommend this company hands down. read more

We have used First Impressions on four different occasions. Obviously, if we were satisfied with our first project, gate to our front courtyard, we moved onto our second project, front door security door. A few years later, we had a security door installed on our garage door. These three projects were installed well. When we bought a mountain cabin, we traveled to a country fair where we saw a booth, First Impressions! They came again to our house and we had two security doors installed on the cabin. This installer was not only professional but also very friendly and precise. We had four very good experiences. Our courtyard gate isn't latching properly. I'll be interested in seeing if their commitment to perfection continues long after installation. read more

Adam at First Impression Ironworks helped us make good decisions about our new security door. It was manufactured and installed quicker than I thought and it looks nicer than I thought it would. It is really solid and many neighbors have complimented our door. It's nice to have a secure door that protects, provides privacy and keeps you safe while letting in the nice breeze. We love it. read more

Caution....they will quote you for a very high quality product but what is installed is sub par and when you contact customer service to address any issue you will get a response of it's not our problem, hire a company to fix the problems. read more

We have used First Impressions at our previous home and had a great experience. So, when we moved we had them fabricate a gate for us. We have had quite a few issues and at first they were very good about coming out to repair the problems. Last summer (July 2020) our gate started to show signs of rust. They sent someone out to take a look and determined we needed to add a powder coat to it to prevent the rust. Of course this was at our cost of $2400. We decided to go ahead and spend the money as we were told the powder coat would last a very long time and I was anxious to have the rust removed. They also told me that the gate must not get wet and that when it rains I need to wipe it down immediately. I found this odd as we did not have to do this to the gate we had at our previous home. We made sure our sprinklers do not hit the gate. We also made sure our landscaper knew the gate should not get wet, as well. Fast forward to April 2021, our gate is again rusting and looks worse than ever. Once again I called the office and they sent someone out to take a look. The tech said it looks like the powder coat was applied incorrectly and it needed to be done again, but with a stronger product. That same day the office called and said they would send someone out to remove our gate and it would take 3-4 weeks to fix. I was fine with that, just happy to have the rust gone. Well, the same lady called today and said the manager has decided this is not a warranty issue and that he would still fix it but at my cost of $1100. I was flabbergasted! The amount of money we have spent with this company and I had also recommended it to many friends. NEVER , EVER AGAIN. I AM SO DISAPPOINTED WITH THIS COMPANY. I have found that I am not the only one this has happened to recently. This is so unfortunate. I am not one to bash a business, but their products are pricey and I hope my review will save someone the money we have lost and headache we have experienced. read more

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Security can be beautiful. Matching our HOA mandated color was difficult but the attention to our project was prompt and we love the final product. Can't wait to feel the breeze once summer cools down. Thank you so much! We are satisfied and definitely recommend First Impression! read more

First Impression Ironworks - Door Sales/Installation Near Me - Scottsdale, Arizona

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I love my new backyard gate. It's truly gorgeous and while I replaced the old one, I asked my rep to create an arch on this one to coordinate with the archways to the front door and the front windows. First Impression did my front door and side panels at an earlier installation so this gate frame is that very same color. It's perfect and I especially love the stained wood. Now, just be aware these are individually made so this one took a month, but well worth the wait. Installer was courteous and left no mess for me to pick up!!! Jeanine at Troon North read more

I love my new security doors! They are beautiful and everyone who sees them comments on the quality of the door. First Impression does an excellent job and their staff were all very professional! read more

If I could give zero stars I would. Poor craftsmanship and even worse poor customer service. We purchased a front door, entry gate and backyard gate and it has been a nightmare working with this company. 1. The backyard gate design pattern was installed uneven. The semicircular metal pieces didn't line up. I just called and the lady I have been working with Wendy Walsh quit 3 weeks ago. No one called me to inform me of this. I had been emailing her since June and it is now mid September. I last emailed her a month ago and she was "unaware" that this was not taken care of. 2. The installers where jumping over our small retaining wall in the front of the house when they j installs the entry gate. Unfortunately, they cracked it. That took 2 months for them to fix, which just included putting glue in the crack. It's still noticeable. However, what makes me even more upset is that they lied about it. They said it was already there! It's one thing to break something, but please be professional and own up to it. 3. There is a space between the entry gate on one side. It wasn't measured properly. I don't have the energy to fight about this. They dug up and cut our water lines, which caused our front yard plants to die while I was waiting to have my Landscapers fix it. The doors may look nice, but their costumer service is horrible! I spoke with Jennifer the manager this morning who first told me she took over the case but then never reached out when her staff member quit. How is this good customer service? Buyer beware! Photos to Update: Jennifer with customer service contacted me to via email. There's nothing they can do to improve this or make up for the months of lost time, multiple unreturned phone calls and emails. Waste of time. Future and potential clients should be aware. read more

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security door not only looks great, but the service guys did an excellent job on the installation. The only recommendation would be to use two pneumatic closers on a door this heavy. It either slams, or doesn't fully close. Should be able to open and release about 12-14 inches and shut fully without slamming. read more

Horrible company! They never return calls and they will not fix their broken products. DO NOT USE THEM!

The product is quality as I chose this company a second time. They manufactured a security screen door for my townhouse. I regret contacting them for products on my new house. The ladies in the scheduling department are a nightmare. They do not communicate with each other and need re-training. There were changes made to my contract about the products I agreed to without letting me know. The customer care specialist told me that changes are generally made when the final measurements are taken. I was not there for those measurements so she made it sound like it was my fault that I was not there to agree to the changes. I asked that the screens that were currently on my windows be left so I could give them to my neighbor. Nope, again, contract was not followed. If you are ok with your contract being changed without your input and the scheduling changes multiple times--then use this company. read more

Horrible horrible horrible!!! Expensive gates that are installed by people that have no idea what they are doing. We spent over $10,000 with this company and both installations have been nightmares. When you try to talk to customer service (Jennifer) they treat you like a child in a condescending voice. I wish we never used them. I had a gate installed Friday and it is Monday and it is half hanging off my house. I was told it was safe. Such a liability to my family. Jennifer needs to be fired as she is so rude and told me it was my fault. Please stay away! Update: no one has reached out from corporate. Another installer was sent and he made a bigger mess (photos attached) gate is still not installed. He asked us to make the wall secure by cutting a piece out and our general contractor said it would be a horrible idea and lead to rot over time.) they also said my wall wasn't supportive but all the holes show it is a masonary Wall!!!! read more

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Bought 4 custom iron gates in 2018 from this company. The installation was an absolute nightmare. That's not the purpose of my post. The gates were approximately $2500 for all 4. There is a two year warranty on finish. At around 6 months after installation, the powder coat began bubbling and rusting on 3 out of 4 gates. If there powder coat process is anything like their installation, I can understand why! In the interest of limiting the number of times they would send a kid out with a can of spray paint, I decided to wait and see what happened at closer to 2 years. Needless to say, I forgot. The warranty expired. The gates are an absolute rusted mess. I no longer wanted to deal with these people, but my wife asked me to call them. I did. I sent pictures. They returned a price of approximately $1500/gate to re-powder coat them. Laughable right!! In any case, I would caution people with regard to their products. They do not provide a high quality product. However, they are expert at advertising and marketing. Don't make the same mistake I did!! read more

From start to finish, First Impression Ironworks was wonderful. They have great customer service and that's important for us when choosing a company. We love our new security door and couldn't be happier how it turned out. read more

They may know doors, but my experience with them installing two gates on the side of my home was horrible. Apparently, on the TINY print on the back of their contract, when you sign, you are agreeing to accepting unfilled holes and stucco damage. Pictures say it all. Do not have them install a gate for you. Communication on install was a mess as well. read more

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Purchased custom gate, scheduling was a bit difficult, communication was lacking. Biggest problem is the gate didn't come with a stop nor was it recommended that I add that on. The gate did put a hole in my stucco on a new house. When I reached out it was just basically said you should get a stopper and it's an internal debate as to if we should offer those upon installation. Regardless I like the gate but not so much on the customer service. Many options in the area for these products. read more

We LOVE our new Iron Entry Door from First Impression Ironworks! An investment that was we should of made years ago! Every part of the process was fantastic. The design details, colors, delivering samples of the glass , shade and color helped ensure we were confident with our decisions. We had great email communication throughout the process, which allowed us to know what stage the door was before the installation. Schedule and communication of our installation date was made well in advance and the day of install was perfect. Jorge and Miguel craftsmanship with the install was spot on perfect! The door has not just a first impression -- but a truly great one! Thanks so much for great care and support you provided to us! You get a Highly recommend from us for the quality, value, details and install with this finished product! read more

First Impression Ironworks - a GREAT FIRST IMPRESSION! Thank you! - Door Sales/Installation Near Me - Scottsdale, Arizona

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As of 12-13-19, still no call or email from anybody in upper management at first impression Ironworks. As expected, they promised and then did not deliver. Just more of the same folks, keep searching if you're looking for gate companies. 12-16-19 NOBODY FROM YOUR COMPANY HAS "Reached out" to me! Just another LIE! "Pride"!? Really!!? Then why are you answering me on this media instead on CALLING ME!? You So Called Project Manager told his flunky to call me and tell me to Remove the temp pool Barrier panels before they were to arrive the following day. Then called after we removed the panels and said that they were not going to arrive the following day in fact put it off for several days, leaving my pool expose. Don't even argue this point with me lady, CLEARLY you don't know what you're talking about. Call me if you have a complaint about my post. Your Entire response is an absolute joke! You have my phone number, in your last reply, you said someone from your company would be reaching out to me. Nobody has called me, nobody had sent me an email, no one has sent me a text, they didn't even send a damn Christmas card! You could've at least called me an SOB, your project manager did on the phone when he thought the phone was hung up. this project took no less than six months start to finish! I don't know where you're coming up with one month, maybe you're making up your own numbers again! Your company seems to be good at that. read more

My neighbor got a security door and I loved the look and how strong it was so I bought the same one. Everyone who comes to my house comments on it. I love it! read more

Sadly our experience with this business has been abysmal. The sales rep was great and since then it has been downhill. Our door was installed with a whole section at the bottom missing. He said he would bring it by the end of the week. We also noticed one of the bars was bent, there was a gap by the lock part and the sun screen was really loose. About a week later, I called the company and spoke to Nadine Pappas. She had no record of there being an issue and us waiting for the reminder of our door to be installed. She asked me to send photos, which I did immediately. She said she would look into it and someone would contact us to schedule a time to come out and resolve these issues. It has now been EIGHT days and no one has bothered to call. I guess since the job was prepaid, they don't care anymore. Very very disappointed and would not recommend this company. read more

I cannot say this strongly enough: DO NOT BUY FROM THIS COMPANY. I, like you are now, read the reviews and did not take heed- I read the customer service was poor but I can tell you it is.non- existent! I paid thousands foe my security doors and the problem? I.CAN-T OPEN OR CLOSE THEM!!! The slim line locks that they install break so easily, that within the 3 years I have had to replace them twice because I couldn't even open or close the doors, much less lock them. I now need to replace.them for a 3rd.time Because they only warranty the WELDS on the door, (they take the 5th on the handle and locks) I am S.O.L. YET AGAIN. They do.not replace.them- I was told I have to go to a special.place in Gilbert and replace at my cost and have a handyman or someone to replace.for me YET AGAIN. They are doors. They have one job. This company will not stand by the product, the handle or locks, that allow them to function as that- as doors! The fact that they don't open or close, much less lock- they don't see as a problem with their doors. I Do see that as their problem. I have nothing but regret and contempt for this company. No attempt on their part to make things right. They take no responsibility whatsoever. read more

Security Doors. Once again, I must give a shout out to another OUTSTANDING Arizona business. We purchased a home in Prescott Valley earlier this year. We have lived in the Valley of the Sun for 28 years. During those years we've built several homes. We've had security doors built for each of them. So, when we purchased our home in PV, we knew we'd be having a Security Door installed. The security doors on our first AZ home were built by another Phoenix based security door company. Those doors were just 'OK'. On our 2nd and 3rd valley homes we decided to go with First Impression Ironworks. An amazing difference in quality. Though at first they looked very similar in construction, there was a clear difference in the quality. A few of the many feature of First Impression Security Doors are the 14-gauge AMERICAN MADE steel used, the top quality powder coating, the hidden vault pins (for added security), the double cylinder locks (for added security), optional Kwik Set or Schlage lock and many more options. Each door is custom built right there in Gilbert , AZ by First Impression employees. There is NO OUTSOURCING for any parts or components. 100% made in the USA! We were thrilled to discover they have a sales representative in this area. Aaron came to our home to discuss our ideas. After submitting and getting our door approval through our HOA, we contracted to have our First Impressions, 'Elite Horizon' door built. One of the many things we love about their doors is the ability to change out the screen to either another screen (multiple color options), or glass or a perforated steel screen (which we have in the valley). For dog lovers, they can even build their steel doors with a built-in doggy door (we have 2 in the valley). First Impression has ALWAYS been wonderful to work with. TOP NOTCH customer service! Our door was completed and installed in less than 3 weeks from contract signing AND BEST OF ALL, no special work had to be done to prep our door frame for their installation. I encourage anyone thinking about having a security door, iron interior door, iron or wood gate, trellis, window guards, security screens or a host of other products built, consider visiting their website. Or, better yet, give them a call to discuss your needs. I promise, you won't be disappointed. Remember, they might be based in Gilbert, AZ (with multiple showrooms in the valley), but they also have an active business and large clientele in northern Arizona. Oh, for those who think I write reviews for businesses for pay, I don't! I just believe businesses who offer superior products and services deserve to be recognized! read more

Not a very good experience at all. Was very excited when signed ppwk to get my gate done by First Impressions. I, for some reason, thought they were one of the best. First, I was told I could get the gate I wanted with horizontal slats as long as spacing was narrow. Asked if I could go ahead and order my lock and was given the ok by Josh...so I did. Weeks later...I could not have this gate. Had to have the lock refunded...being charged $94.25 restock fee. Josh told me he would get that back for me. Found a gate with vertical slats and was told again that it was a go and could order lock for that gate. Weeks later...get drawing for the gate and it's not with slats at all..but with solid piece cut out...which is what I told him I didn't want from day one while he was taking my deposit. Close to 2 months after initial contract...I had to find another company AND pay another $94.25 since the gate was being hinged on wrong side so had to reorder correct handle. I will bring receipts to showroom and demand reimbursement for fees paid due to their incompetence. Bottom line...you cannot take this company at their word for anything!! read more

We used First Impressions for a front gate and 3 security doors it came out looking great but its been 3 years and the finish has degraded terribly. I call ed them to see about adressing this and they advised me that they would come out for $300.00 and spray paint it with rattle cans or I could come purchase them and do it my self. I reminded them that it was powder coated and they said to powder coat them would be $ 1500.00. They told me when they installed them, to use WD-40 to clean the doors which is all I have ever used. Now they say use water and Dawn which I tried and it didnt work. they also accused me of using a polish that they dont recomend not sure where they got that information they only saw my pictures. Its to bad they use to be a pretty good product. Wish I could add the pictures but cant figure out how. read more

Last year my wife & I bought 3 doors & a large gate from 1st Impressions....It costs us around $11,000-$12,000....A screen on 1 of the doors continuously comes out. In the past, they tried to fix the problem. This morning I called them again to tell them that the screen came out for maybe the 4th or 5th time in a year & a woman named Jennifer told me to use a butter knife to fix it.... Imagine that! Instead of standing behind their product & trying to find out why this is happening, a person tells me to use a kitchen utensil to fix it....Jennifer told me that they are too busy to stand behind their product....Needless to say I will never use this company again & will never recommend it to my friends or business associates! read more

So after posting my initial review, First Impression contacted me to arrange having a technician come out to fix the stucco patch. The technician arrived as scheduled, fixed things up and now we're satisfied customers. As noted in my original review, the door itself is fantastic. Very well-made and a beautiful design. We were always happy with the door. I do encourage First Impression to rethink their policy on stucco patching. This was a large project that cost quite a bit of money. It simply makes no sense to not ensure the final result is polished and perfect. But, all's well that ends well and I appreciate First Impression standing behind their product. read more

I had a new security door and RV gate installed, and have been ecstatic with the results. After having the RV gate for a while, I noticed the composite planks had started to bow, so I called the company to report the issue. They responded promptly with an assessment of the issue, and a satisfactory resolution. Not only do I feel they have great products, but excellent customer service. read more

First Impressions was an alternative to the builder's preferred vendor for our new home, whom we chose for cost reasons. Huge mistake. After initially quoting us approximately $1800 for a custom iron gate for our courtyard, we followed up with them over several occasions during the year it took to build our new house. Every time we checked in with them, the price for our gate went up. Steel costs, labor costs, different sales guy, who knows. We decided to continue pursuing it with them because they were still cheaper than the builder's vendor. Ultimately, we found a gate/door on Pinterest we liked and asked if they could replicate it. Nope. The curves were too complex, but they offered us something similar with straight lines, for a huge $5300. We swallowed big and signed off, asking for it to be built. During each conversation, we discussed that we wanted a Smart Lock, like those made by August, so we could control the gate access with Amazon Alexa or a phone app. No problem, although they couldn't do it, (why? who knows!) they said we could mount our lock after installation. After the contract was signed and a $2650 (1/2) deposit was made, the problems began. We were given 3-4 different dates for the installation, each time they either failed to show up as promised, or responded to my phone calls that the gate needed additional work, with barely an acknowledgement that we had waited around all day for them to show up. On the day of the install, the installer was kind of an arrogant smartass to put it bluntly. He said the gate wasn't going to fit in the opening (the sales guy measured wrong, or the construction of the door was wrong). He cut the opening with a lot of damage to the surrounding stucco walls. No they're not responsible for the damage, it's in the contract, you'll have to hire a painter or stucco guy to repair that, I was told. After fuming at the install process with the delays and damage, I acknowledged that the door opened and closed properly and paid the balance of the $5300 contract. I then spent a day with stucco patch and paint trying to make the best of the installation damage. A few days later I obtained and went to install the August smart lock, only to discover that they hadn't left space for it to be mounted on the back side. The strike plate was in the way, and the frame around the glass protruded into what should have been a standard sized mounting plate. I sent an email to the sales guy and asked it they could correct it. He came and took measurements, and several phone calls later I was told that any changes to the door (so I could mount the lock I'd asked from the beginning!) would result in additional service call and fabrication fees. What? This is a $5300 custom gate. After all their excuses about what they couldn't build, huge cost escalations, delays and damage on the install, I'm being asked to absorb the cost of their failure to listen to and build what I asked for. I couldn't be more disappointed with this company and the way they do business. I was not asking for anything I had not specified from the beginning, and with a custom build, should have been provided with. Phone calls with their customer care were worthless, as was sending them a copy of their own original bid showing extra charges for this type of lock. I was wrong to trust them. I was wrong to pay them before I knew the lock would fit, and they have earned nothing but another bad review for the way they handled this. DON'T GIVE THEM YOUR BUSINESS. read more

First Impressions was the only one who balanced their knowledge and experience with our budget to offer suggestions rather than "sell" us stuff. Other places tried to bash other builders and briw-beat us into upgrades we didn't need, and they were built in China anyways...The build and installation quality is top notch, and I love that they are right here in the state. The price is not "cheap", but you get what you pay for. I would say that the value is super high considering the build quality and personnel quality. read more

The sales person who quoted us said the gates would be installed in 4 hours. Well, it took several weeks of us calling, and several broken appointments before they finally completed the job. They left a big mess in our yard that they said they would clean up; but they never did. We had to hire a landscaper to restore our yard, so that we could actually use the gates.Their customer service is really poor. (update: I had a landscaper come out and clean everything up so that it looks really nice. I submitted the bill for this service to Jennifer and Mark at First Impressions, and their company paid for it. So I'm upgrading my review from One star to Two stars.) read more

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