Bank of America is so large it is amazing to think that my wife and I could receive such…read morepersonalized service on a very small transaction. Our daughter and her family while on vacation returning from Reno requested for us to send a small amount of money so they could pay for a camp site in Convict Lake. We went into the Lake Arrowhead Branch, thinking it would be simple transaction. I was not a simple transaction. With all of the fraud going around Band of America is very careful about such transactions. Bottomline the branch Manager, Mr. Paul Sharp walked us through, with such skill. He also briefed us on a new BofA credit card that offers a great way to obtain rebates. Nice to know that a large bank continues to look for quality people.

I needed to open an account at a nationwide bank because I am moving to Florida and had a large…read morewire transfer coming out of an escrow tomorrow. I walked in about 3:00PM and I was the ONLY CUSTOMER. There were several people working there including two tellers. I went to teller window and asked to open an account. I was told they couldn't help me because "he" (no name or title) was busy with a wire. I said "no problem , I'll be happy to wait." Nope, they simply did not want my business today. Perhaps fear it might run past their 4:00PM closing. I wish I didn't have to deal with any large bank but the apathy and lack of interest in my business was most palpable here.

Horrible bank. (Like most old school banks). Couldn't offer assistance even though I have 3…read moreaccounts with them and then I sat in the waiting room on the phone with "another customer service" for 45 minutes and nothing got accomplished. Asked for manager and was told that she is on vacation and no one has power to answer questions or anything. The robots can certainly take over these people's useless jobs. I went online and moving all my accounts to online banks like Bluevine.. these guys are all jokers.

I've been in twice to open a new account and they told me I have to make an appointment so the…read moresecond time I did make an appointment, I showed up at my appointment time and the person I'm supposed to see takes some random off the street and sits down at her desk at my appointment time with that person as I'm walking in. That is disrespectful and I will go open the account somewhere else. Do not bank here unless you want to be treated poorly.

The teller staff is always very friendly and courteous. Friends in the valley that have had fraud…read moreon their cards have had swift and efficient care by the staff. I enjoy banking with our local community bank, just miss Jack and his smiling face

The worst. Terrible personal service, as if they were dealing with their money, not yours. One of…read morethe most problematic tech platforms I have ever used, constant calls, waits for up to 30-45 minutes, pass the buck employees, and no one seems to know what the problem is ... this time. Problems with my Debit Card working, always problems with mobile banking. No ATMs. It's just a mess. I am moving my accounts elsewhere.

I just joined Arrowhead Credit Union about eight months ago and they are unbelievably professional…read more The entire staff are kind and professional. I left Chase down the hill for this Credit Union. I was so tired of having to pay fee after fee after fee and they have not let me down it is so nice. One of the things they said to me was once we have your money from Social Security or your pension. It will be in your account and boy. Were they right? I get my money sometimes 5 to 6 days Early And as a senior with a fixed income, that is so unbelievably nice. You have no idea they have stood by their word and it's just so nice to open the door and see smiling faces. They're kind they have free money orders. That is nice when you're on a fixed income. I just have nothing but wonderful things to say about them not having to go down the hill no fees, just the kindest employees ever love them.

NO NOT BANK HERE!!! THEY WILL NOT GIVE YOU ACCESS TO YOUR MONEY!!!!…read more This has been going on for a long time now. Worst yet, I know other people who are experiencing the same problems!!!! Arrowhead CU is DENYING purchases. If you try to make a purchase using your card they will deny it. Regardless of how much money you have in your account. I cannot order ANYTHING without a charge denial from the store followed by either a text or an automated phone call from the bank saying my purchase was fraudulent. I was told by Fraud Prevention that I will get flagged with any purchases over $65. They do not know why there is this restriction on my account. So the referred me to Customer Services. Contacted Customer Service about the problem. They said they do not know why my transactions are always denied by them. They also said that they could not fix it either. To sum it up. Arrowhead CU is denying me access to my own money. They put a $65 cap on my account. I'm blocked to make purchases with certain companies. They will not fix the problem. This is NOT a one time problem but going on for over a year now. BTW.... I posted a question if anyone else has had this problem on YELP. Arrowhead CU had YELP remove the question. UPDATE: Arrowhead CU remove Uber from the fraudulent business list FOR MY ACCOUNT ONLY. All other legitimate businesses are still on the fraudulent business list. It took several hours to get to this point. Not to mention the two hours before the "request" went through. This means if you want to make a purchase or a payment you have to as Arrowhead permission to use that business. This will take several hours per business. Assuming it's during business hours.

I had an outstanding experience thanks to Matthias Blache and his supervisor Hector Jacobo. Both…read morewere professional, patient, knowledgeable, and genuinely committed to helping me. Matthias went above and beyond to make sure everything was handled smoothly, and Hector's leadership and support were equally impressive. It is rare to encounter customer service with this level of care, respect, and efficiency. They made the entire experience stress-free and welcoming. Truly spectacular employees who represent their organization with excellence. Highly recommended.

We are very long-term customers, more than 30 years I think, The CU has given great care in to meet…read moreour financial needs in a wide variety of ways.

Came in to open my business account and this you d gentleman named William was super helpful. He…read moremade everything really easy to understand. The whole process took less than 30 minutes. If you're thinking of a business bank account go to US BaNk!

My husband went in yesterday. He guessed guy was being trained cause a girl stood behind him whole…read moretime. We only have about 100,000$ in there but we're confiding transferring from our other two banks all to us bank. Will not be doing now. They were both very rude! Customer service should be first. Leave ur rude mood at home! Really 0 stars.

If I could give more than 5 stars, I absolutely would!…read more We recently tried another credit union, Navy Federal for our daughter,.after it was highly recommended by family members, thinking they would be able to help us. Unfortunately, that experience did not work out as we had hoped. We ended up going back to SchoolsFirst Federal Credit Union, and once again, they came through for us! The difference in customer service was night and day. They were helpful, understanding, patient, and genuinely took the time to listen to what we needed and find a way to help us. This is exactly why we continue to come back to SchoolsFirst. They make you feel like a valued member, not just another number walking through the door. SchoolsFirst is truly top-tier in my book. Their customer service and willingness to help are above and beyond. Definitely more than 5 stars!

I went in to replace a lost card and mentioned that I had gotten a personal loan to payoff my…read morecredit cards and was told that I could apply through them to get a better rate. I explained my situation with my income and was told that if I go in person I would most likely get approved since I have been with them for over 10 years and have a strong history with them. Well, the only thing I have to show for it is a credit inquiry and a denial email

Sonia was able to help me fix my issue, I talked to 10 different representatives and none of them…read morelooked at my problem as much as sonia did. At the end my issue was resolved thanks to sonia.

no minimum balance. 7-11's free use of ATM's to get cash. Any other credit union cash withdrawals…read morefree. lowest interest car loans. never a line to transaction in person. ...I could go on. The total oposite of a major US bank. I love it. so does my family. very nice tellers. always smiling and helpful. 10 stars for wescom.

I want to give a huge shoutout to Bertin. He helped us get our Harley a few years back and now once…read moreagain he has helped me get into my new Acura. He makes the process so easy and gives you perfect advice. Any questions or worries I had he was a call away and had no issue picking up. As long as Bertin is at Thinkwise he will definitely be my go to for any purchases (Both cars purchased through Thinkwise)

Update ! .... Paula I greatly appreciate your understanding and caring support! You rock !! Also I…read morehave since consolidated my debt ! Effortlessly!! Thanks to Eric Patel ! I i indeed love having cash left over in hand along with the greatest gift of low monthly payments and interest! Thanks Thinkwise Family. One love!

Friendly staff, quick helpful customer service and overall good place to bank. Thank you to the…read moremanagement that keeps this place running smoothly.

The banker was knowledgeable and courteous. Fast and easy opening my new account. Very happy.read more