Great service! They were manning a booth at LLU. We're grateful for their availability!read more

They are Nice amazing sweet people , really helpful and smart people , i really enjoyed meeeting…read morethem

It's always an enjoyable experience at the Rialto branch. The staff are always very professional…read moreand personable. Michelle, Santita, Jacob and Riley are a great team!

I've had nothing but issues with this credit union since opening an account earlier this year…read more 1.) Initially I could perform Zelle transactions (and did) but then a week after my account was opened all of a sudden it stopped functioning. I was told by their customer service line that there was a 60-day period where it wasn't allowed. A manager at the branch also stated that was the case when I followed up in person. I found it odd that it would work initially but then stop functioning. As I had an account elsewhere at the time it wasn't a big deal but still something to note. After the following issues I've had I began to question the validity of the "60 day period" or whether they were blowing smoke. This 60 day window was never mentioned when opening the account and Zelle was brought up as a payment option. Admittedly this was something I had no clue to even ask as I have not experienced this issue with other banks or CUs. 2.) They printed the wrong account number on temporary checks which has caused me to have to chase down a payment with a vendor. The vendor deposited the check and the funds were withdrawn from my account but the funds were never deposited into the vendor's account. I was at least able to get a facsimile of the check withdrawal from a branch manager but have had to ask for for some sort of verification from the vendor that they did not receive the funds to provide Alta Vista proof. This is still an ongoing issue that I've been dealing with for over a month. I don't know whether my funds are sitting somewhere in the limbo of back channel bank processing or somewhere on Alta Vista's balance sheet. 3.) Both their app and their website can be very hit or miss. Their phone hotline both for branches and the general line have both had technical issues on multiple occasions when I was trying to resolve all of the issues listed on this review. I've had to physically go into a branch to get adequate assistance from the staff. 4.) The final straw was earlier tonight. While checking out for groceries I attempted to use my debit card and it failed even though I knew there were enough funds available. When I attempted to check both their website (on multiple browsers) and their app, both also failed to load my account balances. I tried a third party ATM and received the response "balance unavailable." I was near the Rialto branch after it had closed and when I swung by two other members were outside at the ATM having the same issues even accessing their balances. The technical issue appeared to have been resolved a couple of hours later but I've never in my life had an issue where I was completely unable to access my money from a banking institution. For a bank this is their primary purpose and to me absolutely unacceptable that something like this should occur. Had the transaction been for something important I would have been up s**t creek. I'm going to withdraw my balance down to the bare minimum to keep the account open for free as a backup but won't be using them going forward. Even if the staff are nice everything else has just been way too mickey mouse with this CU. If you choose to use them I hope you have a better experience than I have had.

Unbelievable I had a number of fraudulent transactions…read more They decided that I had too many ATM cards issued to me and refused to issue my replacement but didn't bother to tell me I waited and waited for it to arrive but it didn't. So I called and the guy starts talking down to me telling me how many replacement cards that I had had! Ridiculous

Robert Landez at Banner Bank has proven to be knowledgeable and extremely patient and helpful with…read moreall of my questions and financial needs. I had a smooth experience throughout the process and he was able to work with my current credit profile situation. He found the right Heloc program that would assure me Loan Approval in a short period of time. Their turn times are great. He walked me through the online services mobile app & features and explained best ways/options to move my funds from one account to the next. Very happy with his services and professionalism. I highly recommend Robert Landez if you want a quick and smooth experience.

Just got of the phone with Carmina And is sad to say if u…read morecould look else where for a credit union I would do so I gave them more than enough time to submit my paper work and after excuse after excuse I was told now that their now submitting my paper work that I might pay late fees and as smooth as they try to be to tell me there where going to ad the late fees for their mistakes to my loan Just please be aware

1st valley credit union has a ATM outside that I use. It works and doesn't charge me a fee to use…read moreit, because my bank is also a credit union. Can't say anything about the bank other than their ATM machine is always up and running.

Always friendly and appreciate that they accept other credit unions transactions. My credit union…read moreis in OC. and not convenient.

Excellent service... Henry was amazing!! So kind !!…read moreBest bank ever.. Thank you Henry for everything! You made our experience wonderful!!

I have Banked @ Provident for a few years now. I recently had problems logging in on my laptop. I…read morebrought it in for help and within minutes Debra was getting to the problem and had us up a running! in no time ! I might add Debra has always been a good teller and problem solver! All the staff are very helpful and nice to do business with. THANKS again Debra !!

Went to ACE Cash Express for check cashing and loved the fact that the verification process was…read morefast. The Teller Francis was friendly. Definitely will be coming back.

Always have great customer service here! Especially from Laura, she's the best and always helps me…read moreout!

We have been banking here for YEARS! The tellers are always incredibly friendly, helpful and…read moreknowledgeable. You can trust your finances here, and that brings much needed peace of mind.

I am not from the area and stopped into Banc of Cal and assumed they were or would handle as my…read morehome branch does and was I in for a shock. They took my deposit check and told me it would be a two day hold and then the next morning called me and said it would be a 7 day hold and I insisted on picking up that check and cashing it at the issuing bank and Angeline (20 year employee) was rude and abrupt with me over the phone and very krask! She even hung up on me and talked down to me saying there is nothing she can anymore and that's that! I will never step foot into that bank ever again!