Horrible customer service I will be closing my account as soon as my payroll checks clear I do not…read morerecommend this bank I deposited my check on the September 6th and they want to hold it till the 17th I called customer service in the bank hold department rude lady name Vivian keep me on hold for 28mins to come back to say unfortunately I can't release those checks due to me not having a number to verify WTH!!! That's why I bank with arrowhead credit union for over 25yrs I've never had my checks kept that long on hold and her excuse was I don't have a number In my resources to call well look it up n help the customer well this is not the bank for me please people be careful when choosing a bank I recommend credit unions only because you get great customer service and treated with respect n dignity chase should be ashamed how they treat customers

The stupid card reader outside doesn't work!!! I saw there was another review on here about this as…read morewell a month ago. I feel bad for my gf lol y'all should just switch banks chase sucks. Why do they even have a card reader to be able to access the atms?? Stupid honestly

This particular Branch in Redlands is one of the worst Banks I have ever experienced. We worked…read morewith Tasha who doesn't seem to know what she is doing and has a problem with telling the truth. I would strongly discourage anyone from banking at this Bank Branch. I gave it a 1 rating because it doesn't allow me to go into negative numbers.

My experience with the Redlands Branch of Pacific Premier Bank has been a very professional and…read moreenjoyable one. Moved over there when the Highland branch closed. Branch manager Tasha Speer runs a very friendly group of staff who go out off their way to make sure the customer requirement's on their expectations on their accounts are met satisfactorily and in a timely manner. She is available any time in her office or phone to address any concerns you might have and always with that smiling helpful friendly demeanor. She is definitely an asset to the bank as are Carina Soriano and Lance Smithfield who address you by name as you enter with greetings. VERY few banks have that type of customer service and experience which is a long forgotten tradition. Bob Hitchman

Nice branch ! Used…read moreATM inside ! I love that this branch provides a writing table counter by the ATM a...n....d... money envelopes!!!! Wow!! That's so convenient cause some branches don't provide such service !!! This branch for me is the best!!

I had just missed that the back closed but that's okay because I love ATMs! Quick and convenient!read more

The staff is wonderful, but the atms have issues that make deposits very inconvenient. They've not…read morebeen able to improve them though I've expressed frustration several times for having checks rejected and having to go around the block, find parking and wait in line for a teller. Fortunately, I'm now doing deposits through my smartphone.

The Electrify America (150 kWh) charging station, located at this particular Bank of America in…read moreRedlands is one of the few fast charging spots for non-Tesla EVs in the area. Consequently, I find myself spending a lot of time here, waiting anywhere from 30 to 45 minutes for my car to charge. And another 30 to 45 minutes waiting for other cars in front of me in line.l to charge. That's a lot of time to be sitting around waiting for a piece of expensive machinery to charge. What do you do during this time? Sit in your car for over an hour, sometimes more? It's a no bueno situation. Like everyone else, I need a place to go to the bathroom. However, since EV owners don't get convenience stores or bathrooms at charging stations, I have to search for facilities in nearby businesses. Yesterday, I had a hell of a time finding a bathroom. All the businesses around this location told me, "Sorry, if you're not a customer, you can't use the bathroom." I ended up walking quite a distance to an office building where a security guard finally let me use their bathroom. It felt uncomfortable AF. It's appalling that EV owners get no conveniences or bathrooms of any kind. Even Bank of America told me they don't have a bathroom I could use. Maybe if I were depositing $100,000 into a bank account, they would let me, right? How stupid all of this is. Finally, I figured out that there is a trendy, cute little coffee place called Landmark Coffee that will allow you to use their restroom. So, there you have it!

I seldom want or need to walk in to the actual brick and mortar bank but this time I did as I was…read morein the neighborhood. I had a couple of accounts issues that were a bit of an inconvenience for me concerning linking my account to a finapp. I was seen almost immediately by a friendly and professional Customer service representative (Alexa) who guided me through the whole process. Everyone including the security guard was nothing but professional and friendly. Would definitely recommend this Credit Union branch to anyone looking for one. Well done ACU!

Highland In-Store Branch…read more Matthias Blache consistently provides one of the best customer service experiences I have ever received. His patience, efficiency, humility, and expert knowledge truly set him apart. No matter how busy the environment may be, he remains calm, professional, and genuinely attentive to every detail. What stands out most is the way he treats people with respect and kindness while still being incredibly skilled and efficient at what he does. He creates an atmosphere that makes members feel valued and confident that they are in capable hands. Matthias makes me proud to be a member, and I genuinely look forward to each visit because of the exceptional level of service he provides. Employees like him are rare and deserve recognition for the positive impact they make every single day.

Excellent service... Henry was amazing!! So kind !!…read moreBest bank ever.. Thank you Henry for everything! You made our experience wonderful!!

Manager at the Redlands CA branch does not seem to understand the basic's of banking. She refused…read moreto take the time to notarise a document for me ,so I transferd $135,000.00 of my $141,000.00 ballance to a bank that offered to do it even through I did not even have an account there.

Phone service is terrible it takes forever just to reach a person. Office service in Redlands is…read moregreat. They also have ATMs at some Stater Brothers. They keep sending mail to my physical address even though I requested my PO box. This could cause identity fraud because people steal our mail.

Cannot stand Tammy she has always been less than helpful!…read moreOften trying to scold me. She was not nice to my Mother, she is also not nice to my daughter or myself. Tammy never tries to help with a solution only adds to the frustration!!! Everyone else although does do what they can to help with a smile.

Shana Call Center helped with an inquiry that cleared up an issue that I was asking about. She was…read morequick and efficient.

I called the bank due to being the victim of fraud. I started out very frustrated. I ended up very…read moresatisfied. The only problem I had was that I had to drive to one of the two available branch locations. it's alil bit inconvenient. But the folks I worked with were very friendly and helpful. thank you

Thursday, April 23, 2026 10:35am Sam Butarbutar-US Bank Redlands Orange Street *unprofessional,…read morecombative treatment. I was treated like I was attacking him for simply requesting a record of transactions from a particular company. His combative treatment of me showed really poor customer service. As a business owner, I would be embarrassed and ashamed if this person represented my business. I understand there are rules that the bank has and can accept that there is a reason this simple request could not be made, but my treatment was horrible. Maybe he was having a bad day and maybe better traning could be the answer. This experience makes me think twice about maintaining my business banking with Us Bank.

US Bank Redlands is the best! Everyone there is super helpful especially Margo!! When ever I go in…read moreI am treated with kindness and care. she is very knowledgeable and professional while being friendly and able to help me with what ever I need! She helped me with my Mom's estate and made things so much easier in a difficult situation. I highly recommend giving them a try, you will not be disappointed!! Glynda G

This branch tellers have always been rude. I am glad I got the one on Lugonia on the border of…read moreMentone and Redlands. Everyone one in that branch always been great to me and my family six years on. I will never come back to this one on Redlands by Trader Joe's. First when I was applying for a credit card, although I am a member, they gave me such a hard time and were demanding of so much more than their online and email adverts had indicated.

The best bank in town. I've always had good service from this location. Mariam and the crew do a…read moregreat job. Check em out. They always provide great service and if you need a loan they are the go to.