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    Fidelity Bancorp

    5.0 (3 reviews)
    Closed • 9:00 am - 5:30 pm

    Services - Fidelity Bancorp

    Personal banking

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    GEM Mortgage  - Enjoying this beautiful sunset from my front yard

    GEM Mortgage

    (127 reviews)

    We had such a great experience working with Thomas and Melanie at GEM Mortgage! From start to…read morefinish, they were professional, knowledgeable, responsive, and incredibly helpful throughout the entire mortgage process. Thomas always took the time to explain everything clearly, answer all of our questions, and keep us updated every step of the way. Buying a home can be stressful, but they made the process feel organized and much easier to navigate. One of the things we appreciated most was how quickly they were able to get everything done and get us to closing. The entire process moved incredibly fast. We are extremely grateful for all of their help and would absolutely recommend Thomas and the GEM Mortgage team to anyone looking to purchase a home. Thank you for helping make this such a positive experience for our family!

    Exceptional service from Thomas and his team! We had Thomas support us 6 years ago when we…read morepurchased our first home and he made the process beyond easy for two very young and inexperienced people. He is kind and patient and believes "there are no dumb questions" which put us at ease; making him very approachable. We loved him so much that when our dream home suddenly and unexpectedly came on the market we chose him for a second time to walk us through the process. Buying your first house is one thing, but having to sell and buy at the same time is another. Again Thomas was able to navigate a crazy market and land us our dream home!! I can honestly say that we would not be in this house without him and all the hard work he put into this. 100% recommend working with him.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (58 reviews)

    I am extremely disappointed with the customer service we received at the Navy Federal Credit Union…read moreOntario branch. I brought my daughter in to open her very first account, expecting the same excellent service we have always received at the San Bernardino location. Unfortunately, the experience was the complete opposite. The representative who assisted us was absolutely no help. There was very little acknowledgment, guidance, or effort to make my daughter feel welcomed as a new Navy Federal member. Opening your first account should be a positive experience, especially when your family has been loyal Navy Federal members and recommended the credit union to you. What bothered me most was the lack of interest in helping us. We did not walk in expecting special treatment, we simply expected basic customer service, communication, and assistance. Instead, we walked out feeling as though our business was not valued. I have other children who will eventually need accounts opened, and after this experience, I will absolutely NOT bring them to the Ontario branch. I would rather make the drive to San Bernardino, where we have consistently been treated with professionalism and respect. Navy Federal has always set a higher standard in my experience, but unfortunately, the Ontario location did not come close to meeting it. I would not recommend this branch based on the poor customer service and lack of acknowledgment we received.

    DO NOT BOTHER WITH A MORTGAGE LOAN PROCESS WITH NAVY FEDERAL!…read more Google the issues with them and believe every word the families are stating. They will wait until ONE BUSINESS DAY before your loan closes and deny you based on information they could have requested 30 days prior. By then you will be left homeless and with your entire household packed up expected to be moving into your new home. They're severely negligent is doing their job properly and leaving countless families in positions just like ours. We are now processing with another bank that we should have went with in the beginning. This review is only the beginning. I will be going more public soon so other families are warned about how pathetic they and what a waste of time they are.

    Adam Tice - Mark 1 Mortgage

    Adam Tice - Mark 1 Mortgage

    (79 reviews)

    Let's just say, if it weren't for Adam and team Tice, we wouldn't be homeowners today. I had a…read morepersonal referral from a close family friend to a mortgage broker and that person was no help. Of course I shopped around and even checked with my credit union, but I couldn't get anywhere. My Realtor Brian Edwards with PAK home realty put me in touch with Adam and that was the best referral I could ever have asked for. Adam was down to earth, knowledgeable, didn't hold back from being honest and a fighter for his clients. I honestly thought he was going to get annoyed with us because of all the questions, text messages, emails, and calls that we made to him, but he assured us that he was on our side and would get the job done. With his expert advice and patience with us, he made us feel less worrisome, and kept positive thoughts along this process. We had a few hiccups but that was only due to the HOA from the 1st property that we chose being non compliant, but they say things happen for a reason. Adam once again assured that things will not just be ok but be even better and he wasn't lying!! We were able to close on our home thanks to Adam and Brian. We appreciate everything you have done for us throughout this process and will definitely continue to work with you in the future. The Butlers

    Adam Tice was amazing to work with-professional, responsive, and fun throughout the entire process…read more Thank you for all your hard work helping me close escrow. I really appreciate everything you did!

    The Mortgage Guys

    The Mortgage Guys

    (5 reviews)

    John Delgado doesnt respond to emails, our closing has been pushed back 3 times, causing more pain…read moreon both parties.

    IF ZERO STARS was possible that's what they would get…read more First and foremost, After learning about their company name and googling and reading reviews from their other branches I've learned that they are very disrespectful and not caring. On Feb 25-27 I had a trip planned for big bear with a Airbnb In Sugarloaf, Ca about 10-15min max from big bear lake. on 2/27 the day for our check out, and agent from mortgage guys decided that it was okay to let herself in and state she was going to show the house. Me and my family let her know that we had been in the house as part of an Airbnb stay and our check out time would be at 11am as we are still packing up and getting ready to hit the road. This lady insisted that her appointment would be at 10:30 but she was inside the house prior to that. We let her know that we need a few more minutes so that we can pack out stuff and she can have the house to herself after that. 10mintues later went by and she decided to come back into the house ON HER OWN with no one opening the door for her she let herself in with her clients to show off the house after we told her NOT TO COME IN AND OUR BELONGINGS WERE EVERYWHERE. I was in the restroom when I heard her trying to open the door to come inside the bathroom. I quickly got out and my husband let her know she needs to wait outside as we are still in the house. Her clients seemed shocked. As I would imagine since this is causing us to get upset. I don't understand what was so hard to get when we told her we were packing and that she can come back in a few minutes once we were done, it was such a simple solution but she wanted to talk back to us as if it was OUR fault??? NO she needed to contact the selling agent and make sure the house was vacant!!!!!!! SO UNPROFESSIONAL of this lady, I wish I would have gotten her name but I was just so pissed off I had no time to react. You guys really need to train your agents to DO BETTER.

    Fidelity Bancorp - mortgagebrokers - Updated October 2026

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