Erica very disappointing bad attitude this branch sucks need…read moremore personnel to handle customers

I've had to use the ATM twice within a 2 week period to withdrawal MY money. Both times are during…read morea week day. There is only one bank within the area. They have 4 ATMs outside and only one working both times with a huge line. Have been banking with Bank of America for over 20 years, but I feel it's time to change. This bank just keeps going down hill. Why is it so hard to at least at the bare minimum keep the atms working?! Credit unions here I come.

This particular location is awesome! The bank is very well managed. All employees are friendly and…read morehelpful. This branch is super busy with limited tellers, but the tellers are always happy to help you knowing they have around 15-20 people in line. Always greet you with a big smile. Despite the long lines they work fast to keep the line going. Love the Rialto city decor.

It's IMPOSSIBLE to reach anyone at the branch by phone! All morning, it rings 5 or 6 times then…read moregoes to a recording with ANOTHER number (I called it...she was very pleasant but couldn't access the area where I had a question) so it looks like another visit to the branch.

This was my first lobby visit in a very long time. Normally I can just use the ATM for my business…read more However today I had a special check which required me to go inside. We went at the right time around 11 AM. There was no line and it was peaceful quiet and clean inside and outside. Lori was the clerk who assisted me with my business. She was polite and very helpful. I recommend coming here at the right time to get your business taken care of!!

I do not use BofA. Enough experience to know better but my hours were cut at work and my…read moreunemployment is given to BofA and all I get is a card. I let three payments go in so I could pay rent. It took THREE trips to the center and on phone call to get any of y money!! At one point the guy cashier, who was so slow he should be buried, said, "Oh we don't have the money we just manage it" HA HA HA, so lots of money is totally unmanaged? One cashier, 20 people in line, never more than 3 cashiers and so damn slow each trip took an hour. So glad I have a really good bank and do not have to deal with this poor service often. The gal clomping around, speaking only to the mexican does not improve service!!

This is my to go to bank located inside the Superior Market…read more Today Viri the manager helped me set up my digital wallet... wow !!! Easy as 1-2-3 ....! Thanks for the assistance and excellent service!

I had an appointment to open a Business Account. I arrived 15 minutes early and they tell me they…read moretried to call at 12:30 to cancel my appointment because they don't have a banker. Why call me 1hr before my appointment? I'm sure you know you were short staffed when you opened. No Manager to speak to and banker who I had an appointment with never came out to apologize and stayed at the teller window. How unprofessional!

Paarth was amazing! His customer service was awesome. He was fast, friendly, and efficient…read more This is by far my favorite arrowhead location Thank you again, Paarth!

Such a strange and disappointing experience. I went in today, and the first woman who helped me was…read moreincredibly pleasant, patient, and helpful. I completely understood that I was missing a document, so I left to retrieve it and came right back. Unfortunately, when I returned, the experience was the complete opposite. I was helped by a woman named Larissa, and her customer service and overall demeanor were extremely unpleasant. From the moment I sat down, I felt judged and unwelcome. I explained that I had already been there earlier and told her what I had been instructed to do. Her response was, "Well, I don't know who helped you. We have a lot of people who work here." Instead of trying to understand the situation or help me figure out the next step, it immediately felt like she was trying to get me out of her office. She then asked if I had brought the lease packet with me. I told her I hadn't brought it because I was under the impression that I had returned with what I needed. She responded by telling me that she couldn't move forward from there. At that point, I asked, "Can we at least start the application?" Only after I asked did she agree to begin the process, but even then, her attitude made it seem like helping me was an inconvenience. The entire interaction felt unnecessarily dismissive and uncomfortable. What made the experience especially disappointing was the drastic difference between my first interaction and my second. I completely understand that policies and documentation requirements have to be followed--that was never the issue. My issue was the way I was spoken to and treated. I came in simply trying to complete the process and was more than willing to provide whatever documentation was required. A little patience, professionalism, and basic courtesy would have made this a completely different experience. No customer should be made to feel like they are a burden simply for asking for assistance.

Great service, we have our auto loan credit card loan and checking account with them. We've been…read morewith them for years and love their customer service, shout out to Mark and Sofia.!!

I love coming into this branch! My credit union is about an 1.5 hrs. Away and this is the closest…read moresister bank that I do my banking when I cannot go to my credit union. Every visit that I have made into this branch the associates have all been helpful and friendly. Please go and visit this branch for your banking needs.

If I could give more than 5 stars, I absolutely would!…read more We recently tried another credit union, Navy Federal for our daughter,.after it was highly recommended by family members, thinking they would be able to help us. Unfortunately, that experience did not work out as we had hoped. We ended up going back to SchoolsFirst Federal Credit Union, and once again, they came through for us! The difference in customer service was night and day. They were helpful, understanding, patient, and genuinely took the time to listen to what we needed and find a way to help us. This is exactly why we continue to come back to SchoolsFirst. They make you feel like a valued member, not just another number walking through the door. SchoolsFirst is truly top-tier in my book. Their customer service and willingness to help are above and beyond. Definitely more than 5 stars!

I went in to replace a lost card and mentioned that I had gotten a personal loan to payoff my…read morecredit cards and was told that I could apply through them to get a better rate. I explained my situation with my income and was told that if I go in person I would most likely get approved since I have been with them for over 10 years and have a strong history with them. Well, the only thing I have to show for it is a credit inquiry and a denial email

went into Alta vista in Rialto an got attended by Ms Lovely an everything went well , process was…read morefast and easy. 5 STAR RATING!

Santita is the best.Ever time I come in to Alta vista. Santita always greats you with a smile…read more Santita allways advising Me of things. If I have any questions. Santita always break things down to me how things work. i fell comfortable talking to Santita about my finances. she all ways helped me out. Santia helped finance my first car. Help me get my first personal loan.. I appreciate everything she does for me as business wise. Alta Vista needs to make sure she stays with them. She's a remarkable lady. I appreciate everything she has done for me. I want to say thank you very much for being there for Me. alta Vista credit union. is the best.

DO NOT GO HERE IF YOU DO NOT HAVE AN APPOINTMENT!!…read more Zero stars!! I came in as a walk in because their chase customer service line said all chase banks take walk ins. They do not see people without an appointment. I waited for 30 minutes and during the time I kept being bullied by the chase banker that I needed to leave. When this whole time he's just having a conversation with his friends. I asked to speak to a supervisor and apparently they had left for the day. And the next higher up Nancy Bernal said that all her bankers are busy with their appointments. So I said their customer service line said they do walk ins and Nancy said "Yeah they don't know anything about us or how we operate" What do you mean Nancy? That's your main chase customer service phone line. Anyway don't come here. It's a waste of time.

Went in to get a debit card updated only had to wait. Five minutes. Personal banker updated…read moreeverything was extremely polite. I have no idea how this place could possibly get less than five stars.