I seldom walk in to this branch and always was treated very well, but not today the cashier that…read morewas there has very poor P.R. skills that make me feel unwelcome. Hopping next time I need to walk in there's a different cashier.

The cashier was very egotistical and rude the whole time we were there and didn't give us our money…read moreand when we asked for it she got mad and said she had already gave it to us

I love this credit union staff is amazing and friendly and very helpful, I prefer this bank .read more

Refusal to investigate their own incompetent credit reporting has forced me to get an FCRA…read moreattorney. SchoolsFirst furnished false data to credit bureaus, declared they'd "no longer communicate" with me, then sent me documents calling my loan an "auto loan." I never had an auto loan with SchoolsFirst. I took out a $1,000 Classroom Supplies loan in 2023. Paid it off. Done, or so I thought. SchoolsFirst then reported a 30-day late payment to credit bureaus that their own internal records contradict. When I disputed it with documentation, they responded with boilerplate and declared in writing that they would "no longer communicate" with me on the matter. Here's where it gets worse: all three credit bureaus report this account completely differently from each other. One bureau is still reporting the entire account as past due, three years later, for a loan that was paid in full and closed in 2023. Same loan. Same furnisher. Three different stories. That is not a dispute. That is a data integrity failure. Then they mailed me a formal payment history letter, their own document on their letterhead, that described my Classroom Supplies loan as an "auto loan." I have never had an auto loan with SchoolsFirst. That is not a typo. That is a fabricated loan type in an official dispute response, which tells you everything about the reliability of their record-keeping.

Might be time to dump this Credit Union. I can use an online service like Uber without them…read moreblocking the transaction. This has caused many problems. I called and called to fix the problem yet they say they did but didn't. It's like being 7 years old and mommy has my wallet in her purse. Arrowhead.... You use to be a good credit union. Now you SUX!!!

I have been with Arrowhead Credit Union in Crestline for about 28 years and have mostly had a…read morepositive experience. Even though they are going through an upgraded website application change that has had some issues, I give them 4 stars because in every new application, regardless of the institution, there is always a learning curve. The only issue I ever had with my money at this institution was with some bonds I bought from them and which I misplaced. They couldn't help me recover the bonds and that was a disappointment but other than that, I have been treated with the utmost care and respect.

We have a second home in Lake Arrowhead and were in need of a large-ish sum of cash to pay for some…read morelandscape items. Recently California Bank & Trust bought out our former bank, so I thought I'd look online to see in the off chance there was a branch in town and was pleasantly surprised to find there was. My husband and I walked in and were greeted warmly and the teller apologized because some of the cash would be in $20 denominations because they only had limited bills in their safe. We were relieved because in the past we had exhausting experiences with Wells Fargo trying to obtain cash to buy a used car, giving us the run around and waiting a week to have access to our funds. While the teller retrieved the cash (sorry I can't remember her name!) we visited with Christopher Castillo, the branch 'Relationship Banker', and he was super down to Earth and went over some questions we had about our switch over to CB & T. We are elated to know that we have access to our bank when we're in Lake Arrowhead as we have our law firm's accounts there as well, and we can do banking when needed. An all around terrific experience.

I went to the branch in Lake Arrowhead since it was more convenient than my usual branch in…read moreCrestline. I went into the teller to ask her to withdraw whatever I had left in the account, but to keep the minimum amount in the account to not trigger monthly fees. The withdrawal amounted to $250. The teller asked for my ID. I gave her my passport. She would not accept it. And I told her that there is no better form of ID in this country. But she would not accept it. She asked for a driver's license. So I gave her my Nevada driver's license. She would not accept that form of ID either. it was absurd! I gave her excellent forms of Identification! It was crystal clear that I am who I say I am! And then she had the audacity to tell me that the bank has had losses because of people with fake ID! I was shocked! I said "are you insinuating that I have fake ID?" She said, "no, no, no I'm not insinuating that". So I said "then why did you bring it up?" So then I said, fine, I'll just enter my pin #. She said they don't have those little boxes with a numbers pad that all banks have for customers to enter their pin #. So essentially I had to go out to the ATM machine they have in front of their bank. So what was the whole point of that teller upsetting me when all I had to do was use the ATM machine? What a horrible customer service debacle!!!!!

Ikram is AMAZING! He was incredibly patient with my mother and I as we were finding an old account…read more It is nice that they have this new branch, the first in the Inland Empire than having to drive to Santa Ana. Terri is kind and informative when we went again to open a new savings account as well. This will be our main branch from now on. Service was excellent and we hope to see them again soon.

Seung is the best! He is patient and kind. If you need to do any banking or contracts please make…read moresure you do it with him!!!

Excellent service, competitive rates, and easy home loan process. I had applied with a Broker and…read morethat experience was much more complicated and restrictive than with Altura. Definitely recommend!

So after a 2nd horrible experience with the teller Casandra. I called and asked to have the branch…read moremanager call me. After 4 hours and no call noticed a $300 deduction from my account. Called customer care again. Was told the branch made a mistake and took the $$ out of the wrong account. Turns out it was the manager that did it. Lots of excuses the rude employee is a training issue. The money was because she as trying to look up my info to call me but had to help a customer and was in the wrong account. Asked to have the district manager call me 3 weeks later still no call not surprised. STAY AWAY and watch every penny in your account. How sad.

Huge shoutout to Emilio for making the process of opening a joint account so easy and actually…read moreenjoyable! From start to finish, he was super friendly, knowledgeable, and patient. He broke everything down in a way that made total sense and never made us feel rushed or overwhelmed. Emilio's positive attitude and attention to detail really stood out. What could've been a boring or stressful task turned into a smooth, stress-free experience. You can tell he genuinely cares about helping people and getting things done right. If you're thinking about opening an account, do yourself a favor and ask for Emilio--he's the best!

I was about to Quit Banking here because a technicality but thanks to Jennifer Having Very…read moreProfessional Customer Service Skills, I've stay after She Reopened my Closed Account, She Saved the Day.

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

What a pleasant, efficient experience I had with Rosa and Vee. I came in on a Saturday for an…read moreemergency loan application. I wasn't expecting same day payment due to time however the team at the Pomona branch made it happen and made me feel like a valued member . I will continue doing business with Credit union of Southern California because the quality service . Thanks a lot!

Phone service is terrible it takes forever just to reach a person. Office service in Redlands is…read moregreat. They also have ATMs at some Stater Brothers. They keep sending mail to my physical address even though I requested my PO box. This could cause identity fraud because people steal our mail.

Cannot stand Tammy she has always been less than helpful!…read moreOften trying to scold me. She was not nice to my Mother, she is also not nice to my daughter or myself. Tammy never tries to help with a solution only adds to the frustration!!! Everyone else although does do what they can to help with a smile.