I seldom walk in to this branch and always was treated very well, but not today the cashier that…read morewas there has very poor P.R. skills that make me feel unwelcome. Hopping next time I need to walk in there's a different cashier.

The cashier was very egotistical and rude the whole time we were there and didn't give us our money…read moreand when we asked for it she got mad and said she had already gave it to us

I love this credit union staff is amazing and friendly and very helpful, I prefer this bank .read more

Refusal to investigate their own incompetent credit reporting has forced me to get an FCRA…read moreattorney. SchoolsFirst furnished false data to credit bureaus, declared they'd "no longer communicate" with me, then sent me documents calling my loan an "auto loan." I never had an auto loan with SchoolsFirst. I took out a $1,000 Classroom Supplies loan in 2023. Paid it off. Done, or so I thought. SchoolsFirst then reported a 30-day late payment to credit bureaus that their own internal records contradict. When I disputed it with documentation, they responded with boilerplate and declared in writing that they would "no longer communicate" with me on the matter. Here's where it gets worse: all three credit bureaus report this account completely differently from each other. One bureau is still reporting the entire account as past due, three years later, for a loan that was paid in full and closed in 2023. Same loan. Same furnisher. Three different stories. That is not a dispute. That is a data integrity failure. Then they mailed me a formal payment history letter, their own document on their letterhead, that described my Classroom Supplies loan as an "auto loan." I have never had an auto loan with SchoolsFirst. That is not a typo. That is a fabricated loan type in an official dispute response, which tells you everything about the reliability of their record-keeping.

Horrible bank. (Like most old school banks). Couldn't offer assistance even though I have 3…read moreaccounts with them and then I sat in the waiting room on the phone with "another customer service" for 45 minutes and nothing got accomplished. Asked for manager and was told that she is on vacation and no one has power to answer questions or anything. The robots can certainly take over these people's useless jobs. I went online and moving all my accounts to online banks like Bluevine.. these guys are all jokers.

I've been in twice to open a new account and they told me I have to make an appointment so the…read moresecond time I did make an appointment, I showed up at my appointment time and the person I'm supposed to see takes some random off the street and sits down at her desk at my appointment time with that person as I'm walking in. That is disrespectful and I will go open the account somewhere else. Do not bank here unless you want to be treated poorly.

A smaller branch in the Stater Brothers Market center with one outdoor ATM available 24/7 and a…read morevestibule with a ATM that is open during bank hours. No drive up ATM . At night it is well lighted . During my visit the ATM had been tagged with graffiti. Parking was easy as it was late night .

The women working the bank tellers are incompetent. Please hire better customer service.read more

I went to send a wire and Joanna was extremely helpful. It took some time but as another customer…read moresaid they must verify everything to be certain our banking needs are met and secure. I'm sorry to hear other customers have had negative experience but it seems all banks are having similar problems.

Placing the long lines aside and all the upset faces you must look at during the process of waiting…read morein line. This team is excellent!! Everyone must take into perspective this is a BANK that must verify, verify, and re-verify if all provided information is true for EACH person to protect us from liars and thieves... this takes time! So always set your expectations low... prepare for an easy 2hrs before entering and you wont be so upset when it takes 1.5hr. What a logical concept huh? Smile and be happy it takes less energy. With that being said, trust in the timing and don't press anyone; let the professionals think clearly and they will provide solutions to your problems. Jason, Jose and the branch manager Joanna deserve GOLD medals for how swiftly they assisted me through my issues. I personally want to thank them as this will be my chosen BOA for life.

Been a customer for over 1 year. I do not enjoy needing to call the fraud department on nearly…read moreevery transaction I make. I have resorted to transfer to my cash app to avoid this. Recently I tried to get an Uber and the app keeps saying the transaction was declined and to contact the bank. The bank says that there is no transaction coming through. What do I do with that? I am just trying to get home.

Originally it was Union Bank that U.S. Bank acquired in Dec 1, 2022. Between the two bank my…read morehusband and I were with them for 17 years. The US Branch that I used is excellent. The problem is the customer service at the fraud department at 877-595-6256, a supervisor name Beth. My bank accounts were on hold since Monday, October 20th, 2025. I had called for 3 days without an explanation as to why. It was their Internal Department that put my account on hold and in the notes put Terminating Relationship with client. Reason was fraud. The problem is they cannot provide you a phone number to talk to this Internal Department that made this decision. The bank representative could only email them without getting a response back for 3 days. The reason I asked to talk to the Supervisor (Beth). Beth had a GOD like complex when she spoke with me saying they don't have to give me a reason for terminating a relationship with the client nor an explanation. Then turned me to go talk to the branch that I use. The branch I use was not happy about this because it was not their decision and they didn't have access to what the problem was. I have opened another bank account with another bank. I filed a complaint with OCC.gov and The Consumer Financial Protection Bureau waiting on a response from them on what is going on. Meanwhile I have money in my account at US Bank and waiting for it to get returned to me in a check by mail. Banks should not be allowed to treat clients like this and make such decisions without informing the client with an explanation. Was this because of political affiliation? Race? If it was fraud doesn't the client deserve to know in order to protect themselves from future problems? There was not any communication reached out in any form. The other reason I found out is I went to put gas in my car and the charge would not go through.

Worst bank ever! Bankers and Management have zero experience dealing with customers. It maybe due…read moreto lack of training and knowledge, or the fact that most of their employees seam to be very young and have an attitude like children.