Home Loan Signing Process Review…read more I opted to have my loan signing at this center and the associate Lucy was professional and easy to work with. The team at the center checked on me multiple times to ensure I was assisted quickly. I appreciate their attention to detail. Great team.

I wasn't even planning on going to this location, but I had to make a deposit, and happened to see…read moreit, on my way leaving out the parking lot. This BOA has a drive up ATM, so any BOA with a drive up ATM and working ATMs l, is alright in my book.

The 2017 staff here definitely stepped it up. They went…read moreabove and beyond my expectations. They helped me with financial information that I didn't know and took the time to explain it in detail. Helped walk my grandparents through the process and wire to pay off my grandparents home mortgage and verified that it all went through. Who really takes the time to do that with you anymore. They just want to rush and get you out but not these guys. Just wow. If they didn't know the information you were asking, they found someone who did. We all have mishaps with banks but this new staff definitely doesn't point fingers, if it is a mistake, from us or from them. They plug straight away to finding a solution. Talk about not dwelling on a matter for that I respect them a lot. The only issues with this bank like all other banks is the during certain working hours like 2pm-4pm especially on paydays that's when they do get really busy and do have to wait in line longer that 5 mins. Other than that all normal to me, no bank can handle that if they even tried. When your bank is the most popular one in the area. I've been a costumer only recently 2016-2017 and they haven't given me a reason to not like them. So whoever is working there now is doing a fine job. Thank you, D. Elwart

Well, First of all the bank does not train well their employees. We have Alex V. a rookie banker…read morethat decided to make me wait while he took his break, after 20 mins of break, he decides to help me, even though I had a prior mortgage and bank acct with Wells Fargo, he asked me for 2 forms of ID and a electricity bill. Annoying enough, he does nit trust me and calls his Supervisor Melissa so she tells me that she dies not like me and they cannot open an account for me. Talking about intolerance and lack of proper training. I chose the wrong branch!!!! alex V and Melissa shall be retrained and be accountable of loosing returning customers

I have been a customer of Chase for many years. Recently, I came back to open a chase private…read moreclient account, both checking and saving. I was impressed by the friendly and efficient service. I was greeted warmly and helped right away. The account creation process was quick and easy. I was done in less than half an hour. This location is great for anyone who needs personal and professional banking assistance. Unlike some other branches, this one has plenty of tellers and staff available. I highly recommend this chase branch :)

I walked in wanting to close an account i don't feel comfortable using because of fraud and Lamar…read moreDaniel's had an attitude of me wanting to switch accounts . So i closed my account and went to Wells Fargo. Rude arrogant attitude he has.

Frequently Visit…read more Always great service from the entire staff I would like to especially recognize Vince For his exceptional customer service. Always conversational and efficient. I recommend Thank You for reading

AJ is super friendly, awesome service!…read more Coffee is good, but could definitely be better. Drinks are a bit too sweet, and it can feel hard to get the order just how I like it. That being said d I like that they're trying new things, getting single origin pour overs on the menu, doing tastings, and offering seasonal drinks. I also like the discount for capital one members. You can't really go wrong. Drink rec: chai latte + vanilla syrup + espresso shot

Wow wow wow!! Pooja! Ask for Pooja! She is the best on their team. Seriously helpful and told me…read morethings I never knew to help me save and feel better financially. Thank God for her. Actually, give her a raise immediately!!

I think it's rare in today's world that one can find a financial institution that can be rated with…read more5-stars. I've been a member of SchoolsFirst for about 6 years now and I can honestly say I've never been happier with a financial institution. Banks are for-profit. Credit unions are built different. They are member-owned financial cooperatives, aligned with the philosophy of "people helping people." Here, you're not just another number or customer. You're a member, and most importantly, a member-owner. At a credit union, excess earnings are returned to the members via lower loan rates, higher savings rates, low/no fees, and an array of complimentary services. SchoolsFirst is currently the largest credit union in California--in both membership and assets. But that hasn't caused them to waiver on making members feel valued. Their online banking and mobile banking app are superb, they continue to add branches locally and their affiliation with the CO-OP ATM Network offers surcharge-free access to over 30,000 ATMs spanning 50 states and 10 countries. They celebrate a Member Appreciation Day annually and offer a gift to members, which is usually very nice, and some of the best cookies I've ever had! I've also used their coin machine on several occasions! Recently, I needed to have some documents notarized. I remembered that's one of the many services offered at their branch. I was able to make an appointment easily via their website and received text and email notifications and reminders leading up to my appointment. Trent was amazing. He'd handled similar documents recently and had everything squared away quickly and efficiently. All for a very minimal fee. It was a pleasure working with him and the credit union. I look forward to many more years of membership. Thank you, SchoolsFirst!

I had to get some money for a couple red envelopes as gifts to my Mom (Grandparents Day) and nephew…read more(birthday). This Wells Fargo was close to closing time at noon, but I made it within the chinny chin chin at 10 minutes till noon. Can you believe there was still a long line... believe it! I just needed a few $100 bills so I used their ATM inside hoping it disburses the big bills and it did. Thank you Wells Fargo for coming through. I didn't have to stand in line as there was one available ATM for use. The other ATM was preoccupied by someone else. Yes, they have 2 ATMs inside. Inside ATMs were great that they disburse the needed bills, but they only accept 30 bills at a time for deposit which is a drag because you gotta do multiple transactions if you have $300 in $1 dollar bills. Hopefully, they will make all their ATM machines to be consistent across the board one of these days.

Slow and not enough tellers, the usual complaints. Less accommodating and smartalics here. Need a…read morelot customer service retraining

Best customer service I've ever received at a bank. My husband is so happy with this bank.read more

Great personalize customer service! If you own a business a need someone you can talk to and make…read moredecisions then this is your bank! Tell them I sent you!

EXCELLENT STAFF, GREAT CENTER!…read more I don't do much banking here but the times I stopped in here I find that it has always been a pleasant experience. All the staff I've encountered consistently do their best to be helpful. Melisa helped me out also and kept things simple while anticipating other needs. She was awesome. This review is a way to simply show my appreciation for this banking location and for those who have helped me out here.

3 Drive up ATMs! Yes please! I'm not an impatient person, but I do like to keep things moving, so I…read morelike the fact that this location has 3 drive up ATMs. I'm all about convenience baby!

A few days ago I was stuck in horrible tragic and decided that I would pull off the 10 freeway and…read morehandle a couple of errands... One of my things to do was to open a new bank account. I stopped in at BofA in Rancho Cucamonga. I was met with massive smiles from Mayeli Calero and Marilyn Escalona. Right away they offered me a seat and made me feel like a valued customer. They reviewed all my options in a clear and transparent way. They were speedy and thorough. They got everything done in a short amount of time. I'm looking forward to being a long term BofA customer.... Job well done!!!! I'll be sure to let my friends know all about these 2 employees when I hear someone needs to open up a new account.

I am not a client of bank of america. I drove my 84 year old father in law (handicap) to conduct…read moresome banking business. My understanding is he wanted to check his account for a specific check that paid or is lost to place a stop payment. We walked in, my father inlaw stood in line where there two tellers in attendance. A line formed behind him. After speaking with the teller letting her know the circumstances behind his concerns. She advised him that it would be best to see a behind the desk associate. He walked over found two associates talking in a corner he interrupted their conversation asking for assistance. One associate advised my father I law to walk with her across the lobby to the podium to see if there is a 4:30 appointment as it was 4:33. And no ine was waiting it seems unlikely there's anyone waiting for their appointment. The male associate had to use a pin code to go behind the counter to speak with the FSR (financial service manager) to see if there was an appointment. Meanwhile my father inlay is holding on to the podium to steady himself. Once the male associate returns he advised he doesn't know if there's an appointment. The female associate asked my father inlaw to now walk with her back to her desk have a seat, she will arrange an appointment for tomorrow to come back to the bank to see if that check posted or what can be done if the check hasnt posted yet. I am an associate at a financial institution, I know this bank account search should take no more that 10 min. His appointment is for tomorrow at 9am. I advised this associate that I work in banking seems like an easy thing to look at his account. She gave me a face as if to say oh really?! I said I get it -this is your protocol. She says because we are so close to closing (at 5pm) We drove back home. My father inlaw called the automated customer service searched for the check and placed a stop payment -this took my father inlay less than 10 minutes. I know someone is reading this saying he should have done this to begin with, or why not online? My father inlay comes from a generation where banking is done face to face. The customer service is not found in this banking location. Its just absent this will lead to a distrust in banking. My advise to this location do better!

First Visit Great…read moreoverall experience The bank associate was very friendly and conversational. Pleasant and sincere. The ambiance was Peaceful and not crowded Thank You Connie:)

I called 6 times within an hour and each time someone answered the phone and immediately hung up. I…read morecalled the one-off baseline and Archibald and they answered right away.