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    First Financial Northwest Bank

    5.0 (1 review)

    Services - First Financial Northwest Bank

    Personal banking

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    Wells Fargo Bank - Inside

    Wells Fargo Bank

    (11 reviews)

    After waiting 90 minutes for a simple update on my account after checking in with Jennifer the…read morebranch manager, I asked a banker to please assist me. He told me that I had to go home and get an additional document that customer service had told me previously wasn't required. I told him I would be back in 2 minutes and asked that I be helped right when I returned and not wait again. He couldn't promise me that and said I'd have to wait and see. I went home, got the document, and returned in under 5 minutes. Another customer came in to pay off his car loan and two of the bankers helped him right away. I saw another manager go in and out of his office. He wasn't with any customers. He nodded towards me a couple times. I asked him to help me, and he ignored me. After another 15 minutes passing, I walked up to Jennifer who was working as a teller and told her I was still there and where was a manager. She got annoyed with me and said that even though she's a manager, she couldn't help with anything because she was a teller that day. They only had her and a young man working as tellers for inside and the drive thru on a Friday and the lines were long and slow because they kept telling their life stories to every customer. I told her that others had been helped before me and I wanted to be helped now. One of the bankers got up from her desk, came over and introduced herself as Michelle and said she would help me in a few minutes. She came back in a few minutes as she said and we did the simple update on my account in two minutes. I needed to do a deposit, which I couldn't do until the update was done. With just two men in line in front of me, Jennifer decided to close her till and start cashing out. The young man working as a teller took a full 6 minutes talking to a customer about her dog and house instead of being efficient. I lost my patience finally and told him to hurry up. The men in line in front of me agreed and said thank you for saying something. The teller still took his time, so I left. I won't be back at this branch and have filed a formal complaint with Wells Fargo against the management.

    Not a single customer in sight and my elderly friend (in cane) asked to use the bathroom first,…read morethey told her to go to Starbucks! I told them she may not be able to wait, can't they bend the rules and let her use the employee restroom? NOPE! STARSBUCKS! Seriously? The entire place is on surveillance and as if though she can rob the bank of their toilet papers and run fast enough with the cane!!! Rules are made to be bend, com'on!

    First Financial Northwest Bank - banks - Updated May 2026

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