The team at 1st Security Edmonds is the best! Always helpful, friendly, and responsive. Highly…read morerecommended as a great hometown bank!

a few months ago, the bank increased their online security by adding a "Capcha" process in order to…read morelog into your online accounts. Problem... the capcha app that they use apparently doesn't work and can't decipher your clicks on pictures with boats, or cars, or airplanes, ad nauseum. Sometimes it takes upwards of 15 or 20 minutes to eventually login to online banking. I am frustrated. Why don't they use a one time code sent to your phone like other banks? I think they must think this makes them look cool. The only thing it makes me do is look for another bank. I've got better things to do. Oh, and by the way, the privacy pass 2.0 browser extension that they recommend is also ignored by their system Isn't 10 times or more telling the system you are human enough?

This Bank of America financial center was great. They helped us resolve a very difficult problem we…read morewere having and I recommend Mrs. Rodriguez if you need any help.

Useless. All of them. Just fire them all and install lots of ATMs. They'd probably provide better…read moreservice. From the robotic employee with her stupid little ipad who is going to tell you to wait for a teller to the actual teller who is going to not help and tell you to use online banking or the mobile app instead, what the hell is the purpose of these bank employees?

Great parking options, easy access, large and spacious with friendly bankers and helpers…read more We had a seamless visit for this, our first time, and will certainly be back.

It took 3 hours to open up a business account. While I understand that will take a while, this was…read moreextreme. In addition, we had a promo for the new account, and the assistant could not get it to apply. She confirmed that she would get to it but needed to help another appointment. We never got confirmation from the banker that this promo was applied, even after multiple emails and calls. They never answer their phone, and when I call the 1800 number, they state I must contact the branch. I have been banking with Chase for 20 years and this is not what I expected from them. Very disappointed.

I was introduced to this bank just a few months ago when one of my staff members was at an Edmonds…read morechamber meeting. She met Michael, who runs the branch, and introduced us. It didn't take very long for me to recognize that this bank is one that I wanted to move some money to for our non-profit organization. This bank's culture demonstrates that they have a deep heart for the community and do a lot in service with and for local charity organizations. I'm super excited that they are going to support our fundraising event in October by having several of their employees as a volunteer team to handle on site check in and out, the auction, and more. While that is a tremendous benefit to an organization like mine, I must say it was really awesome to connect with a banker who is so personable and caring, as is his entire team. My nonprofit is feeling quite secure in this decision of moving some of our money over to this bank. They are going to be merged into a larger credit union by the 4th quarter of 2024. I can't imagine how unsettling it is for the employees to not know what's going to happen to them and their jobs, as well as the good work they do in the community currently. I am hopeful that the credit union that comes in and take this over treats the current employees well, keeps them on, and maintains the focus on both solid banking practices and a commitment to making the Edmonds community a stronger place to live by supporting the organizations that are there for those in need.

I wish I could post less than one star. Someone sent me a check using this bank. I went to this…read morebranch and tried to cash the check. They said that there was a seven dollar check cashing fee since I did not have an account there. They also need to obtain information from me about my employment to cash it and I refused and left. This experience certainly made sure I would never use this bank or accepts checks from anyone if it can be avoided.

I have been with US bank for around 15 years. The Edmonds branch is a pleasure to work with -…read morewelcoming, friendly, and always ready to go the extra mile to help you with a problem (they also offer free evening parking in a very handy location for downtown). On a national level, USB has repeatedly been declared the most ethical bank in the country - and during downturns, my investment portfolio has always been outstandingly stable. I have been with several other banks over the years - but USB has them all beat for reliability and great service.

Always efficient and quick to respond!!! I recommend Wells Fargo to anyone needing a new financial…read moreinstitution!

My sister went into this Wells Fargo branch simply to make a wire transfer, and the experience was…read morecompletely unacceptable. The employee who assisted her, Elvis, was dismissive, condescending, and openly rude from the start. Instead of explaining the process or offering help, he brushed her off, talked down to her, and created an intimidating environment that felt more like bullying than customer service. There was no patience, no professionalism, and absolutely no effort to assist a customer with a legitimate banking request. This is not how a major bank should treat people--especially when they're dealing with something as serious as a wire transfer. If this is the standard Wells Fargo allows from its employees, it speaks volumes about the culture at this branch. I strongly recommend management review this employee's conduct and provide proper customer service training. No one should be treated this way for asking for help at their own bank. This behavior is completely unacceptable, and i hope he gets the correct disciplinary action and retraining. he was making jokes to his coworker about my sister.

After waiting 90 minutes for a simple update on my account after checking in with Jennifer the…read morebranch manager, I asked a banker to please assist me. He told me that I had to go home and get an additional document that customer service had told me previously wasn't required. I told him I would be back in 2 minutes and asked that I be helped right when I returned and not wait again. He couldn't promise me that and said I'd have to wait and see. I went home, got the document, and returned in under 5 minutes. Another customer came in to pay off his car loan and two of the bankers helped him right away. I saw another manager go in and out of his office. He wasn't with any customers. He nodded towards me a couple times. I asked him to help me, and he ignored me. After another 15 minutes passing, I walked up to Jennifer who was working as a teller and told her I was still there and where was a manager. She got annoyed with me and said that even though she's a manager, she couldn't help with anything because she was a teller that day. They only had her and a young man working as tellers for inside and the drive thru on a Friday and the lines were long and slow because they kept telling their life stories to every customer. I told her that others had been helped before me and I wanted to be helped now. One of the bankers got up from her desk, came over and introduced herself as Michelle and said she would help me in a few minutes. She came back in a few minutes as she said and we did the simple update on my account in two minutes. I needed to do a deposit, which I couldn't do until the update was done. With just two men in line in front of me, Jennifer decided to close her till and start cashing out. The young man working as a teller took a full 6 minutes talking to a customer about her dog and house instead of being efficient. I lost my patience finally and told him to hurry up. The men in line in front of me agreed and said thank you for saying something. The teller still took his time, so I left. I won't be back at this branch and have filed a formal complaint with Wells Fargo against the management.

Not a single customer in sight and my elderly friend (in cane) asked to use the bathroom first,…read morethey told her to go to Starbucks! I told them she may not be able to wait, can't they bend the rules and let her use the employee restroom? NOPE! STARSBUCKS! Seriously? The entire place is on surveillance and as if though she can rob the bank of their toilet papers and run fast enough with the cane!!! Rules are made to be bend, com'on!

For the love of money, please recalibrate the ATM! If it wasn't in super safe Edmonds, there would…read morebe a risk of robbery since it takes a million years to withdraw cash and I'm standing there forever, drawing attention. The screen does not recognize presses, I resorted to using the keypad to enter in the amount but I could not request the designated bills and ended up with a bunch of 10s (first world problems, I know). It's in a convenient location which I love, but I'm going to end up driving to BECU at Fred Meyer since their ATM is lightning fast and I could probably drive there and back in the amount of time it takes to use this ATM.

Consistently poor service. Despite the constant employee turnover, the Edmonds location just can't…read moreseem to hire anyone who knows how to do their job. The Lynnwood and Shoreline locations are so much more friendly and helpful.